Reply from Adobe support in Japanese

Lodged a support request with Adobe support, and this is what I get back. I kid you not!
拝啓 時下ますますご清栄のこととお慶び申し上げます。
     日頃より弊社製品ならびに弊社へのご愛顧を賜り、誠にありがとうございます。
     お客様からお問い合わせ頂いた案件＃<case number here> に対して、
     アドビテクニカルサポート担当者より回答致しました。
     恐れ入りますが、弊社カスタマーサポートポータルにサインインいただき、
     ご確認くださいますようお願い致します。
Thereafter they called the case closed.
I wonder what it's all about?

Sadly, this might well be the most thorough answer Adobe tech support has given us all year!
Ha!
Here's the Google translation, for what it's worth:
Sakai Kiyoshi, and that I would like for us growing 慶Bi 時下 Greetings.
     賜Ri favor to us and our products from our everyday, Thank you very much.
     Project capped # <case number here> contact for our customers,
     Representative Adobitekunikarusapoto 致Shimashita answer.
     Sorry, Thank you for signing in to our Customer Support,
     Thank you you for your check.

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