Your Adobe ID:GEORGE@POSSIBILITYPOTTER.CO.UK Your Case Number:0183538364 .

Having purchased Photoshop elements 10 runtime error messages started to appear even when the program was not open. My IT adviser pointed to Photoshop elements and it was reported to Adobe through the forum. You technical advisor made suggestions which failed to clear the problem. I uninstalled the program to do a fresh installation but then got a message to say that "This program will not run in Windows XP.
I contacted the Adobe help center and was told to go to the Web site and download a trial version. I did that and it installed and worked perfectly. I have used the serial number from the original (registered) disc purchased from PC World. I have not registered the trial copy. As this is a trial copy on my computer, should I now register this?
I would still like to have a hard copy (disc) so that should I need to rebuild my computer at some time, I have a registered copy that works, how do I now get a replacement disc ?
George Potter
Message was edited by: 1794george

Yes, you can just use the serial number on the downloaded trial copy.  The trial download is a full-blown Elements 10 that you can convert to a licensed version by entering a serial number you have paid for, and you can install and license PSE10 on up to two computers with that one serial number, although I think you are saying it is all on the same computer, so you’ll only use up one of the two.
At least burn your own disk of the trial download, since that is the one that worked, although you’re welcome to talk to Adobe about getting a replacement disc, too.

Similar Messages

  • Your Adobe ID:SVEN.GEDDA1@MAILBOX.SWIPNET.SE Your Case Number:0213123399 Case Description:Billing issue

    I am trying  to get an answer to why I persistently get a reminder from your that my Photoshop license is running out  despite that I have  paid tiiö August and have automatic payment every month till I decide to end it.
    I have got lost in your in your pages. They are unstructured and a bloody mess. When I want help about a product that I have already bought I don't  to be met by a mass of suggestions to buy something else. I have been working as a managing director, management  consultant and a manager in whole my acting life and  been been active in more than 40 companies for more than 40 years    
    Get this message to your managing director. A companies purpose is not to make money. It is to create customer than you make money. PETER DRUCKER.
    When  I want help I want to speak to someone who speaks Swedish. Not to an english speaking person in India whith an Indian dialect and on a lousy telephone line. I have lived in England and have studied English in many years but how persons many have that experience? Well then can you help to get a stop to all these irritating messages reminding me of that I haven't paid my invoices.
    Sven Gedda

    I have tried to but I get lost in that BLOODY MESS OF INFORMATION you supply me with  I got this message
    This email is in response to support case #0213123399 submitted by Sven Gedda.
    We haven't heard from you in a while on this case and we would like to know how things are going. If your issue is still unresolved, please let us know so that we can assist you further.
    You can do this by visiting the Adobe Support Portal online to view your case history or send us information on your ongoing case. Look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
    If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
    If we do not hear from you within 4 days of receiving this notice, we will assume that your issue has been resolved and will close the case.
    You will have up to 14 days after the case is closed to reopen it if you have additional concerns.
    Thank you,
    Adobe Customer Care
    But I don't know how to get further. It is not possible to answer the mail I have
    received. WHY?`
    Sven Gedda

  • What is this for? I made no request for anything to Adobe.  Let me know who did this: Your Adobe ID: edited Your Case Number:0213119567 Case Description:download link    This email is in response to support case

    I made no request that would generate a case number.  Can you tell me who did?
    Your Adobe ID: <removed by moderator>
    Your Case Number:0213119567
    Case Description:download link
    This email is in response to support case #0213119567 submitted by M Inez Traylor.

    Good day M Inez,
    Did you contact Adobe last week for assistance in downloading the educational version of Acrobat 9 Pro for Windows after a hard drive crash? That is what this case was in reference to.
    The email you received was an automatic reminder from our system as they case hadn't quite closed out yet.
    -David
    P.S. - I edited out your email address from both your thread title and the body of your post to help protect your privacy.

  • I need the information to send to my IT people to transfer my copy of Adobe X pro to the new computer case number: 0215291791

    I need the information to send to my IT people to transfer my copy of Adobe X pro to the new computer case number: 0215291791

    Hi Scott ,
    You need to deactivate your product from the old machine and then activate the same on the new one.
    For deactivation Click Help>Deactivate.
    You may also want to refer to the following link to get more information regarding activation and deactivation of your product.
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    To Activate the product on your new system please get in touch with the Adobe support team.
    http://helpx.adobe.com/x-productkb/global/service1.html
    Regards
    Sukrit Dhingra

  • Chat Your case number: 0215462990 david stock Here's what we know about your issue so far. It relates to: Lightroom change Adobe ID and signing in change Thank you for your patience.  While you wait, you can try our community forums where experts are avai

    Cant download LR5 updates ... This is the 'help' Ive received so far ...

    To update to 5.7.1 go to the LR5 menu and click Help >> Updates. To buy LR6 use this link, click the Buy button and choose upgrade price. You can download from  here

  • Your Case Number:0211960115

    I recieved the following email, I live in Hong Kong and bought the CS6 Master Collection from Hong Kong. But I don't know why when I create an account at Adobe, my state is USA, I can't change it. How can I change the state to be Hong Kong?
    Hello Yu,
    Thank you for contacting Adobe.
    We are sorry to inform you that your request to receive the serial number has not been processed. As you have purchased the software from APAC(Asia Pac English) and the coupon code that was provided is also from (APAC region) but the Adobe account which is created is from United States.
    Hence we request you to please update the case with 'Yes' stating provide the complete address of APAC region, we can create a new Adobe account with a same email-address from (APAC region) and issue new serial number for CS6 Master Collection.
    Please use this link to view the contact details for further assistance :
    http://www.adobe.com/ap/aboutadobe/contact.html
    Your customer identification number is : 0226441502
    This email is in response to support case #0211960115 submitted by YU OLIVIA.

    Hi Stan,
    This case was closed on 2/14 due to 7 days without a response from you. I will reopen it, but you will need to login to the customer support portal (http://www.adobe.com/cfusion/support/index.cfm?event=portal) and respond to the message sent to you on 2/7. That should expedite your reponse time.
    Thanks,
    Madison

  • Your Case Number:0184033065

    When are yo going to respond?

    Hi Stan,
    This case was closed on 2/14 due to 7 days without a response from you. I will reopen it, but you will need to login to the customer support portal (http://www.adobe.com/cfusion/support/index.cfm?event=portal) and respond to the message sent to you on 2/7. That should expedite your reponse time.
    Thanks,
    Madison

  • The submit button is not active on my forms that i sent. Your case number: 0186137765

    I created a form and i sent it as test to a colleague and myself using Acrobat but when receiving the form in our email box, we are unable to activate the submitting the form when clicking on it. Please help, i am desperate.

    You are using an older version of Firefox.
    Please update to the latest Firefox 35 version.

  • Your case number: 0185928225

    I can no longer access a particular TypeKit family, Lato, on the site I’ve been working with. Everything shows up as plain Arial (not even bold or italic). Lato shows up when I preview a page, but that doesn't do me much good. Other TypeKit fonts seem to load and work fine. But suddenly not Lato.

    Entering "Lato" in the forum search feature turns up two threads both with the solution for this situation.
    Webfont Lato sans is not renderingasked by Dimitri van der Werf on December 31 1969 4:00 PMI am trying to design a website with the webfont Lato sans. In design mode it looks perfect. In preview mode and when published it is substituted by Arial. I randomly tried other fonts, like droid san...
    why was yesterday the typefont Lato displaying good in design mode and today looks like Arial?asked by Kitcarhans on December 31 1969 4:00 PMwhy was yesterday the typefont Lato displaying good in design mode and today looks like Arial? In preview mode its looking good

  • I have downloaded Photoshop elements 5.0 to a new PC.  I recieve error message: "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."

    I was referred here by customer service.  I have downloaded Photoshop elements 5.0 to a new PC.  After accepting the agreement I receive an error message saying  "Your Adobe Photoshop Elements user name, organization, or serial number is missing or invalid. The application cannot continue and must now exit."  There is no place to enter the serial number.

    All your pictures will remain safe even after uninstalling the program. Your pictures are saved to your system in form of catalog present at C:\ProgramData\Adobe\Photoshop Elements\Catalogs\<your catalog><br />When you reinstall the program you can open this catalog and view all your photos again.

  • "A problem was detected with your serial number"

    HELP! Everytime I open Dreamweaver 8, Fireworks, or any other
    software package I get the message "A problem was detected with
    your serial number." It then gives me the option to retype my
    serial number. After I type in the serial number I get the little
    checkmark like everything is great. But when I press "Continue" it
    comes back with that same message.
    I called Adobe support and they said it sounded like my
    registration key got corrupted and that I would have to follow
    TechNote 4e7826b7 which steps you through removing Studio from the
    computer and deleting orphaned files. I've done this TWICE and when
    I tried to call Adobe technical support, they sent me to customer
    support (with a long hold time in between) and then they sent me to
    technical support. When I mentioned I had already passed this
    route, the Adobe employee said she would inform the supervisor and
    they would get back to me. Guess what. Never happened.
    Surfice it to say I'm still getting the message and I don't
    want to uninstall a third time because I know the outcome. Does
    anyone have any suggestion? Pleeeeeeeease!
    Thanks,
    Glenn Lauderdale

    Same problem here. I just hit 'cancel' and the program opens
    fine.
    Adobe posted a hot fix that allegedly fixes the problem. I've
    run the thing several times, and the annoying box still shows up.
    You can find it here:
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?event=view&id=KC.tn_18976&extid=tn_18 976&dialogID=53494061&iterationID=1&sessionID=4830e245130c574b2b37&stateID=1+0+53482525&mo de=simple
    I'll keep checking to see if any fix comes up.
    John

  • When entering my phone serial number it shows "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."

    Hi,
    I had purchased an iPhone 5 last month and got the OS updated to iOS 7, yesterday.
    The data cable was of very bad quality and when I took it to the retailer for replacement, they said that its not covered under the one year warranty.
    Secondly, I have also been experiencing network coverage issues with this phone. So, I decided to contact apple care through the web. When entering my serial number/IMEI it says, "We're sorry, but this is a serial number for a product that has been replaced. Please check your information and re-enter your serial number. If your information is correct, you may need to contact us."
    Does anybody have any idea what the reason behind this could be.
    - First time with iPhone and frustrated.
    Briju

    If you purchased the iPhone from Apple or an authorized Apple reseller,
    contact them for assistance. If you purchased elsewhere, go back
    to that retailer and get them to give you a new iPhone or your money
    back.
    If you have checked the serial number carefully and re-entered it
    and that gave you the same error message, contact Apple if purchased
    from Apple or authorized retailer; otherwise you have been scammed
    and need to pursue the matter with the business you obtained the
    iPhone from.

  • Do all your cases and screen covers for MacBook air 2010-2011 fit the 2012 model

    Do all your cases and screen covers for MacBook air 2010-2011 fit the 2012 model

    Upon receiving my 2012 MBA, I removed the inCase hard shell from my 2011 model and fitted it to my 2012 unit. The fit is identical. Dimensionally they are the same.
    So, if you are asking do all of mine fit? Yes they do.

  • What happens if you never realised you needed your serial number, then your ipod was stolen and you need it...where can if find it without using my ipod

    what happens if you never realised you needed your serial number, then your ipod was stolen and you need it...where can if find it without using my ipod
    please help me!!
    thanks

    See:
    iPod: How to find the serial number
    And this previous discussion:
    iPod touch Serial number help?: Apple Support Communities

  • Where do you get your PIN number from

    Where do you find your PIN number is there a standard one

    PIN for what? PIN is a "Personal Identification Number", so usually it's whatever you set it to.
    Some devices may have a default 0000 or 1234 PIN until you change it.

Maybe you are looking for

  • Javax.microedition.lcdui   &   javax.microedition.midlet.MIDlet

    When I import the following statements i got an error that the library does not exist (either in eclips or netbeans): import javax.microedition.lcdui.*; import javax.microedition.midlet.MIDlet; I have installed the "Wireless Toolkit 2.5.2", but the p

  • How do I get this app to stop coming on?

    I don't use this software and it's a real bummer, when I mis-strike a key and it opens up. Apparently the hot key is Command-Escape, and I just want to disable it, but once in the software I can not get to any preference pane. Any suggestions appreci

  • Deletion purchase requisition linked to sales orders

    Hi gurus, in my SAP system there are purchase requisition created by schedule line from sales orders. For different reasons the sales orders were deliveried and billed with stock free and not with customer stock. When I try delete de purchase requisi

  • Use of Data Flow in the Action Box

    Hi Guys Can any body explain the use of Data Flow in the action box? If anybody have the doc. mail to [email protected] It would be more useful if anybody expalin it with an example? Thanks

  • Cant Create SharedAddin Project in VS2008?

    when i use vs2008 to create a sharedaddin project under windows server 2003 sp2 when the .net framework is 3.0 or 3.5 the wizard failed to create a project and says to install vs2008 properly, while i create the project under .net 2.0 ,the creation i