Customer account problem

Hi
We have problem while generating customer account, developed by the client. While posting a transaction of multiple customers at a time giving profit center. we are generating report, the full amount of the transaction showing into one particular customer account, in standard its displaying correct. What would be the reason.
Please do needful
Regards
sudharshan.

Hi,
It is Z report develop by your ABAP consultant how can we know the logic he put in that.
It is better to post this issue in ABAP forum and paste the full program there and hope to get the solution on that.
Regards
Shayam

Similar Messages

Printing problem while requesting customer account via FBL5N

Hi All,
I have one issue in our production system.
When a user request a statement of account for a customer account this is done via transaction FBL5N - environment-correspondence request and the environment-correspondence display.
When the display is performed the system should automatically generate a spool and print it. What happens now is that the spool is generated but not printed. The user has to go SP02 and take the prin out which he dont not want.
The user Profile printer is updated in OutputDevice and output immediately checkbox is checked.
Can any body please let me know about this.
Regards,
Venkatesh.M

Hi Jeffery,
Thank you for your comment.
Yeah, you can use universal print driver by configuring Remote Desktop Easy print on RDS Server. Install the driver on RDS server. Now to configure Easy print you need to have minimum client RDP 6.1(But suggest you to install RDP 8.1), .Net Framework 3.5 or
above and RDSH role.
Also under GPO setting need to check below settings.
Do not allow client print redirection: Disable
Use Terminal Service Easy print printer driver first: Enable
Computer Configuration > Administrative templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Printer redirection
For more information, you can refer below articles.
How to configure Microsoft RDS Universal Printing
http://www.virtualizationadmin.com/articles-tutorials/vdi-articles/microsoft-hyper-v/how-configure-microsoft-rds-universal-printing.html
Using Remote Desktop Easy Print in Windows 7 and Windows Server 2008 R2
http://blogs.msdn.com/b/rds/archive/2009/09/28/using-remote-desktop-easy-print-in-windows-7-and-windows-server-2008-r2.aspx?Redirected=true
Hope it helps!
Thanks.
Dharmesh Solanki

Problem with creating customer account using TCA Java API

Hi,
I am trying to create customer account using TCA java API. i am getting exception saying PL/SQL numeric error: character to number conversion. but this error raises when calling API method
HzCustAccountV2Pub.createCustAccount.
can any body help me in solving this issue, any clue why this exception raises. i have tested even the code given in TCA API user guide. that code also gets same error.

package client;
import java.math.BigDecimal;
import java.sql.Timestamp;
import java.sql.DriverManager;
import java.sql.SQLException;
import oracle.jdbc.driver.OracleConnection;
import oracle.jdbc.driver.OracleCallableStatement;
import oracle.jdbc.driver.OracleTypes;
import oracle.apps.ar.hz.v2api.HzCustAccountV2Pub;
import oracle.apps.ar.hz.v2api.HzPartyV2Pub;
import oracle.apps.ar.hz.v2api.HzCustomerProfileV2Pub;
class CreateCustAccount {
     public static void main(String[] args) throws Exception {
     HzCustAccountV2Pub.CustAccountRec p_cust_account_rec = new HzCustAccountV2Pub.CustAccountRec();
     HzPartyV2Pub.PersonRec p_person_rec = new HzPartyV2Pub.PersonRec();
     HzCustomerProfileV2Pub.CustomerProfileRec p_customer_profile_rec = new      HzCustomerProfileV2Pub.CustomerProfileRec();
     BigDecimal[] x_cust_account_id = new BigDecimal[1];
     String[] x_account_number = new String[1];
     BigDecimal[] x_party_id = new BigDecimal[1];
     String[] x_party_number = new String[1];
     BigDecimal[] x_profile_id = new BigDecimal[1];
     String[] x_return_status = new String[1];
     BigDecimal[] x_msg_count = new BigDecimal[1];
     String[] x_msg_data = new String[1];
     try
     Class.forName ("oracle.jdbc.driver.OracleDriver");
     OracleConnection conn = (OracleConnection) DriverManager.getConnection ("jdbc:oracle:thin:@ebiztst.trianz.int:1526:PATCH","apps","apps");
     HzCustAccountV2Pub custaccountV2Pub = new HzCustAccountV2Pub();
     p_cust_account_rec.account_name = "John Ac";
     p_person_rec.person_first_name = "John";
     p_person_rec.person_last_name = "Smith";
     p_cust_account_rec.created_by_module = "TCA_EXAMPLE";
     HzCustAccountV2Pub.createCustAccount(
     conn
     , "T"
     , p_cust_account_rec
     , p_person_rec
     , p_customer_profile_rec
     , "F"
     , x_cust_account_id
     , x_account_number
     , x_party_id
     , x_party_number
     , x_profile_id
     , x_return_status
     , x_msg_count
     , x_msg_data
     System.out.println( "x_return_status = " + x_return_status[0] );
     System.out.println( "x_msg_count = " + x_msg_count[0] );
     System.out.println( "x_msg_data = " + x_msg_data[0]);
     if (x_msg_count[0].intValue() > 1) {
          OracleCallableStatement ocs = null;
          for (int i=0; i<x_msg_count[0].intValue(); i++) {
          ocs = (OracleCallableStatement)conn.prepareCall(
          "begin ? := fnd_msg_pub.get( p_encoded => ’F’ ); end;");
          ocs.registerOutParameter(1, OracleTypes.VARCHAR);
          ocs.execute();
          System.out.println((i + 1) + ". " + ocs.getString(1));
          conn.close();
          } catch (ClassNotFoundException e) {
          System.out.println("Driver Not Found: " + e);
          } catch (SQLException e) {
          System.out.println("SQL Error." + e);
}

Credit Memo is posting Debiting Customer Account instead of Crediting

Hi Gurus,
When i use SD Document Category "K" (Credit Memo) for Sales Order type "Credit Memo", first system shows all figures with Negative Sign "-" during my Pricing Condition maintanence at line item level of an Order (Credit Memo).
Second and most importantly, System is posting the figures as "Debit" to Customer Account when i do the billing for the Credit Memo.
If I change the SD Document Category to "C" (Order type), only then System Post the figure as "Credit" to Customer Account.
But the problem is, i cannot use SD Document Category "C", because SAP would not let me reverse the Billing Doc, as it looks for SD Document Category "K" and hence the incomplete Reversed Credit Billing Doc would sit in VFX3.
Pls advise, how can i fix/configure system with SD Document Category "K", so that, Figures are posted as "CREDIT" to a Customer Account.

Check the T.Code: VKOA, OBYC & OB40 settings for account determination.
Regards,
Rajesh Banka
Reward suitable points.
How to give points: Mark your thread as a question while creating it. In the answers you get, you can assign the points by clicking on the stars to the left. You also get a point yourself for rewarding (one per thread).

Customer Account statement/FBL5N-Correspondence

Dear All,
Please help me on the below issue,
I want to take the customer account statement printout from FBL5N by choosing -> Environment-> Correspondence-> Request (By choosing correspondence type)-> Display
Now in account statement client doesn’t want special gl transaction, so we have blocked special gl indicator. Now all item is coming correctly, but problem is in case of down payment clearing transaction,
Down payment
Bank outgoing A/C 10000
               To Customer A/C Dr (Spl Gl) 10000
   2. Down payment clearing entry
   Customer A/C Dr (Spl Gl) 10000
       To Customer A/c 10000
Now Special Gl amount is not showing in account statement from entry no -1,which is ok. But in case of 2nd entry document no is coming with 0 value . Whereas 10000 credit(Line item which is without special gl indicator) balance need to show in account statement.
Please let me know how could I do the same.
Best Regards,
Amitava

Dear Ahemmed,
Thanks for your reply.
I am using correspondence type SAP06 and in variant I have blocked SAP Spl gl indicator. In FBL5N report everything is ok. But my problem is with account statement form.
Please use below path--
FBL5N-> Execute report-> Environment-> Correspondence-> Request (By choosing correspondence type)-> Then display the report.
Regard
Amitava

Billing Document to be shift to other customer accounts with same invoice number

Hi,
For a long period of time we were maintaining different projects and site of a customer in a single account.
Now there is a requirement to distribute individual invoices to respective individual customer accounts for that site or project.
But doing that we also want to shift the invoices with following:
1) invoice numbers should be same (as it was generate originally)
2) Keep the same purchase order number
3) keep the same date of the invoice (as it was raise in the main accounts)
4) Keep the same salesperson
5) after doing step 1 to 4, we also want to close the main account by offsetting entries to avoid duplications.
After practicing above, we want the following result:
1) individual statement of accounts with the same invoice dates, Purchase Order Number and saleman reference.
best regards,
adnan abbasi

Hi,
We knew by their PURCHASE ORDER NUMBERS and to separate them from each other,
we will make a manual list in EXCEL to upload in the SYSTEM.
customer code: 55555 (merge account for all projects and sites):
invoice     date           assignment/LPO    value
1111     12.12.2012   proj1/00001            4000.00
1112     13.12.2012   proj2/00002            3500.00
1113      14.12.2012 proj1/00002            2300.00
1114      14.12.2012 proj3/00001            1500.00
1115      15.12.2012 proj2/00003            1300.00
from above we know with reference to LPO that there are 3 projects, so we will make excel sheet for 3 projects as:
excel sheet1:
1111   12.12.2012 proj1/00001     4000.00
1113    14.12.2012 proj1/00002    2300.00
excel sheet2:
1112   13.12.2012   proj2/00002    3500.00
1115    15.12.2012 proj2/00003    1300.00
excel sheet3:
1114 14.12.2012 proj3/00001     1500.00
now to upload in the system I want to make 3 new accounts:
55556 (for project1)
55557 (for project2)
55558 (for project3)
but problem it that we want to keep date and invoice number exactly the same as originally booked in customer account no. 55555.
regards,
adnan

Business Partner Creation ( Master Tenant with Customer Account)

Hello Experts
Am trying to create a master tenant with a customer account, but as i save the business partner there is no corresponding creation of the master tenant with a customer account in the company code. The system only generates a business partner created. I have cheked the settings on business partner customer and have the correct FI custmer acount to the business partner, have also checked settings on the assignment of the reconciliation account to the BP and again it is compatible with the customer reconciliation account in Financials. I have also the synchronization data to see whether the synchronization object is activated, and it was not activated and i activated it, but still am not able to create a master tenant with customer account.
Please Experts help me on this am very very stranded
Regards
David Mavi

Hi David,
Following activities are to be done to create customer simultaneously while the creation of business partner.
Business Partner Number Range: IMG>Flexible Real Estate Management (RE-FX)>Business Partner>Relevant Settings for Business Partner in RE Context>Number Range>Business Partner Number Range
Define Grouping and number range: IMG>Flexible Real Estate Management (RE-FX)>Business Partner>Relevant Settings for Business Partner in RE Context>Number Range>Define Groupings and Assign Number Ranges
Also make sure that the customer account group is created with a number range which should be external. The number range for the business partner should be internal.
Master Data syncronization: IMG>Cross Application Components>Master Data Synchronization>Customer/Vendor Integration>Business Partner Settings>Settings for Customer Integration>Field Assignment for Customer Integration>Assign Keys>Define Number Assignment for Direction of BP to Customer
In the settings select the same number range only if the number ranges for the customer account group and BP groups are the same.
If u have done all these things and still the customer is not getting created then there might be a problem of the mandatory fields. i.e may be in customer account group some fields are mandatory which are not getting copied from the BP. So make all the fields in the customer account group as optional. and try to create new BP again.
Regards,
Deepak M

0FIGL_O02 - required to show vendor and customer Accounts also

Hi all,
Client is using one R/3 report "S_ALR_87012347" for G/L details. It shows them the G/L account, Vendor Account and Customer Account details but not their Names. So they asked me to create a report which shows the respective names as well in front of the Accounts.
I used 0FIGL_O02 DSO with datasource 0FI_GL_4. All the details are coming fine. There is one problem.
The datasource does not contain Vendor or Customer field. Hence when I execute my report, for a particular document number where there is Vendor or Customer Account it shows some number from T.code XK03.
Where as according to the client here he wants to see the Vendor/Customer Number and Name.
How do I link this G/L account Number field to display the Vendor/Customer Account wherever applicable in the report...?
Thanks

Hello,
You could extend the datasource to include these fields, please see the information in the SAP note 410799.
Best Regards,
Des

Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

Create Customer Account Site fail ORA-01400

When creating customer account site in Oracle EBS r12.0.4, Error occur:
The following SQL error occurred: ORA-01400: cannot insert NULL into ("AR"."HZ_CUST_ACCOUNTS_M"."CUSTOMER_MERGE_HEADER_ID").
Can anyone help me solve this problem?
Thanks in advanced!

How do you create the customer account? From the application (if yes, mention the Navigation Path) or using an API (mention the API)?
The following SQL error occurred: ORA-01400: cannot insert NULL into ("AR"."HZ_CUST_ACCOUNTS_M"."CUSTOMER_MERGE_HEADER_ID").Does this happen when creating any customer account or with specific ones only?
Are you passing all the mandatory fields when creating the custom account?
Obtain the FRD log for details about the error.
Thanks,
Hussein

Reg : Customer Account Group Change

Hi Dear All,
Can any one Tell me that what effect will be there if i change the Customer account group from 0001-sol to party to EXPO-acc gr for Export customer.
As the customer is old and by mistake it has been created in 0001 instead EXPO acc group.
i need to know that what will be the effect on all sales data and accounting documents created already for that customer .
This i have to do for around 1500 records
pl suggest me the probable effects for the same.
ok thanks

Hi sunil,
You can change Account Group of a customer at any time. Its not going to effect the previous records.
But once after changing the Account group, what ever you customers you create will follow the new account group procedure.
But the thing is, if you want to process the old account group customers, must check that the corresponding fields are active / already in use or not. For example if you dont maintained one field in old account group customers and now with new account group if you want to process with that field, then you have to go the change mode and maintaine those field for all those customers which are not maintained earlier.
Like this if you can check the change in the Fields from old account group and new account group, then there wont be any problem.
Hope this gives you some idea.
REWARD IF HELPFUL.
Regards,
Praveen

Customer creation problem

while creating a customer in xd01,i find that after entering the country and clicking enter, the entry is missing and system is throwing an error message---"Fill in all required entry fields."
I request you to kindly solve this problem.
Regards,
Phani Prasad

HI
Please check for the customer account group again and try to reset the customer country code and try again.
Also check for the company code- country assignments
If this still aint working then i reckon u will have to have a use exit implemented for the same.
Try creating for some other customer for the same company code and country.If its not working then am sure u should go for an ABAP'er for user exit. Try sending the screen shot so that we can have a better view

BRS configuration- Posting directly to customer account

Hi,
I have done BRS configuration and I am able to do clearing, posting to bank charges etc based on configuation when I upload the bank statement thro FF_5.
But I have a new scenario, where while uploading a Bank statement thro FF_5, based on the external transaction type, the system has to post directly to customer account.
Dr Customer Account xxxx
Cr Bank Main account xxxxx
Is it possible in EBS configuration or what is the steps I need to follow to achieve the above entry.
Pls help..
Regards
Surya

Hi
Using the posting rule, it is possible to generate the accounting entry you want, but the problem is how the SAP system will know the entry is for which customer. There is also a std T Code FF68 for the same for manual entries from which accounting entries should be generated the way which you have raised in your first post. For your information, you can have the following user exits in FF_5, where in you can write your code
FEB00003 Customer exit for Finnish bank statement TITO format
FEB00004 Raw data processing, user exit SWIFT MT940
FEB00005 Electronic Banking - Account Statement Object Generatio
FEDI0005 Function exists for EDI-ICODS in FI - Elec.bk stmt/lock
Regards
Sanil

Change of Customer Account Group

Hai Friends
I want to change my customer from ship-to party account group to sold to Party account group.
Please help in solving this issue.
Regards
Srinivasa Rao

hello, friend.
definitely you can use XD07 to change customer account group, as the others have said. but if you encounter some problems, most likely you have to check if the field statuses (mandatory, optional, suppress) are configured the same for the old and target account groups.
also, the SAP system default allows you to change account group from ship-to to sold-to, but not the other way around especially if you already have transactions for a customer as sold-to.
regards.

Creation of Customer Accounting from Billing

Hi Gurus,
I have a slightly complicated problem that I request your help with.
In standard SAP functionality if we bill different services (e.g. S1, S2, S3) in one invoice (I1), in the customer account this invoice is reflected as I1 and the net value.
e.g.
Invoice Details : I1
S1 : 10 INR
S2 : 20 INR
S3 : 30 INR
Entry in Customer Account
Item 1 : I1 : 60 INR
However due to certain business requirements, we need the invoice to update the customer account as shown below.
Item 1 : I1 : 10 INR
Item 2 : I1 : 20 INR
Item 3 : I1 : 30 INR
We necessarily need to create one single invoice, else the simplest way is to either bill services seperately or set invoice splitting rules.
We explored the possibility of using exits (e.g. EXIT_SAPLV60B_010) , but none of the exits are able to fit into the required scenario.
Any help is appreciated and will be rewarded.
Thanks a ton!

Hi Pranav - this is standard sap attribute - Debit Customer once and credit sales and other gl accounts as per pricing procedure - multiple entries for customer debit is not possible for same billing document
cheers
nandu

Customer account problem

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