Formalising a Complaint in Order to Progress to Om...

Hello,
I'm new here, having joined this forum in the desperate hope that someone will have the contact details for someone who is employed by BT in a senior capacity in the UK.
I have been a BT customer for over 30 years at various addresses and had little cause for complaint until a month ago, when I called BT to inform them I was moving house and ask them to provide phone and broadband services at our new address.
Since then a farce of epic proportions has unfolded and having made complaints at various levels I have finally received a 'final' bill today - only for it still to be wrong by circa £60 - in BT's favour naturally.
I simply cannot bear to speak to some poor worker in an Indian call centre yet again to try and communicate my utter horror at BT's multiple failings and to request the remaining refund - have tried twice today and feel like banging my head up against a brick wall.
BT are clearly unwilling and unable to sort out the problems, the call centre workers I have spoken to today are apparently working unsupervised as there are no managers available and they don't know who I can address a written complaint to. I want to complain to the Ombudsman, but I am aware I need to allow BT to address my complaint first. Does anyone have any idea who I can write to and where - I want a named contact so I can send the letter recorded delivery to them, otherwise, I'm sure it will get lost, probably in the same place as my request for call backs from managers.
Ho hum. Any advice please? Thanks for reading.

Hi Richars1uk,
Thanks for the post and welcome to the forum. Sounds like you have had a pretty frustrating time in trying to get your services sorted.
I would be more than happy to help you. I presume from your post you are having problems with your broadband and telephone service? Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
PS, on the other hand it may be worth your while posting details of the problems you are having on the BB in Home boards via this link BB In Home
There are many pretty helpful customers here that may be able to help you. However, my offer is open for help so drop me a mail at any time.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun fact sheet screen?

Hi Team,
Account related data is not populated in the service order data view and sales order data view and service request view in the account fact sheet screeen?
We are using account factsheet BP_ACCOUNT_FS...In this account sheet,data is not populated .Service order assignment blocks is not populated..
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Hi Arden,
Thanks For your reply.
They are maintainig the account fact sheet ZCC_FS_ACT in work center ,PFCG role id - SAP_CRM_UIU_IC_AGENT ,.Now account fact sheet is avialbe in work center of icagent.Now if we open any account- then click account fact sheet there is no data is not displayed in assignment blocks of service orders,service sales and ibase all....
Data is not populating in accoutn fact sheet..,..if you possible tell me steps and how to do it.?and if you share any information its great and help ful for me?
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Order in progress for two weeks after the appointm...

Hello,
I have ordered BT Broadband on the New Year's Day. The appointment has been set for for two weeks ago - the Kelly Communications technician couldn't set up the line as there was a (unidentified) fault at the Exchange. The day after an Openreach technician showed up to look into the phone line but he also wasn't able to resolve the issue and advised to wait for BT to get in touch when the issue at the Exchange is sorted.
Over the last 13 days there was no communication from BT regarding my order, I called them twice and the response was the same: we're looking at it, there is a fault at the Exchange, we'll come back with an update (which obviously they didn't).
I have two concerns that I hope you can comment on:
- Is there a point in getting in touch with the Exchange directly? Would they be able to look into it in paralell to the BT's efforts?
- Is that possible the issue at the Exchange is unfixable within any reasonable timeframe (as BT support cannot provide any)? Can I in such case withdraw from the contract with BT and cancel the order without any adverse effects (fines etc.)
I would appreciate your help.

Well I thought I'll share an update.
So getting extremely frustrated I have posted on this forum in high hopes that someone will finally pay attention to my order. It was Wednesday. I also called the BT (not-so-very-)help(-ful) line the very same day just to be told that I need to wait for an update until Monday. On Monday I have been made an appointment with a technician to come on Friday (today), 8am-1pm. I have received a phone call at 2pm (when I've already been in the office for 0.5h) from the technician who was standing at my door.
To sum it all up, 10 days since when I had already been extremely frustrated I am in the very same position, having no phone line / broadband, my case didn't move forward by an inch. I have already stopped hoping to be treated seriously, with respect etc. I just hope that there is somebody out there in BT who has some leftovers of humanity and compassion who can treat a fellow human being with dignity it deserves.

After the last update, on 9/9/11, my firefox only moves when the cursor moves. In other words, in order to progress from page to page I have to keep moving the cursor around. IE does not have the same problem.

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Troubleshooting extensions and themes
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Multicategorization in complaint / order service

Hi gurus,
I want to set a schema categorization to my documents (complaint and order service).
I have created a schema with both area applications, wiht the subject profice service (standard profile).
I have assigned the customizing in header documents to the subject profile: service.
The problem is the fields in the header of both documents are grayed and in the order service only can change the fields of my categorization but in the position...i dont know why only here...Although in the text of this categorization (category 1 and category 2) appears the description of the category despite the code state I have assigned in the schema...
Any sugesstions?
Regards and thanks in advance.
Mon

I solved one problema...i can see the categorization fields (not grayed)..
I check this: CRM - CRM Cross-Application Components - Multilevel Categorization - Assign Transaction Types to Catalog Categories --> In this customizing empty entries for our documents...
Thanks.
But the categorization text is not correct, not appears the code state of the category but the description...very strange.
Any help?
Regards and tx.
Mon

Is there a way to escalate a complaint to someone ...

I live in the Bolton area with my family but I travel a lot and am currently in the USA, trying to solve this issue long distance.
One of my adult children was moving house and I was transferring the BT package I have - phone, BT Vision, broadband, international calling etc to the new apartment while maintaining a line at the main house. Or so I thought.
I've been a BT client for decades but the attitude of company reps I've had to deal with this year means I will not extend my contract beyond the current one. Not because they aren't polite enough, but because they either don't care, or can't be effective. Whatever the incentive package is it doesn't seem to allow, or encourage them, to solve problems.
I called BT to ask about how to facilitate the move and was advised to call as soon as I had a firm move-in date for my son, who is the person who most uses the BT services I currently pay for.
On March 7 I called (from America) to arrange the transfer for March 26th. But the rep couldn't trace the new address.
It must not be registered, he said. Keep looking on line and when you see it listed, call back.
By last Friday, when I couldn't even find the option for booking the move on line, I called another rep (Kimberley) who said "No problem. I'll just have to type in the address to find it"; something she said the first rep could have done.
She offered me a "first possible installation date" of 18th April which I said was too late as my daughter-in-law is pregnant and needs to be able to contact people. 3.5 weeks without a phone, internet or television service wasn't acceptable, especially as I'd tried to book the move well within the normal timescale and been fobbed off by someone less competant than her. Surely they could sort this out.
The response was a polite 'take it or leave it'. So I booked it and was assured someone would call about the problem she was having booking the BT Vision alongside the phone and broadband. It was agreed that total package would cease at the main house on the 10th....with a new line being booked for those premises later.
I put in an online complaint, (not against her - she was nice enough) in the hope that someone with greater clout could expedite the installation, and followed that up with a telephone call. Another rep noticed that the 130 pound fee being charged was 'clearly a mistake' and could be sorted out and she would put me throught to someone else who could deal with the timing too since it was beyond her remit.
So Mukhtar took over, a very pleasant sounding person who said he was very sorry about the delay but there was nothing to be done, no, not even though it seemed to be BT's error in the first place. As for the fee - Yes there isn't a charge for new installations if someone moves an entire package but another department would be dealing with that as he had just discovered that the issue had been placed with' First line assistance' as there seemed to be a problem with meeting the 18th April appointment, though it was still on order and hadn't been cancelled. He couldn't explain what the problem was. He was very sorry and could quite understand that a pregnant woman would need a telehpone etc....."Have a good day".
Sometime today a rep called the house and spoke to my son (they don't call international numbers so couldn't speak to me). My son asked for the installation to be sooner than 18th April as he has to access to his emails or he can't do his work. (He's doing a piece of research as part of a further education project) 'Ah Ha', said the rep, and accused him of trying to disguise a business account as a home account. And then, just to make matters even worse the rep said the installation wouldn't be being made at all as they don't have accounts paid for by one person at an address lived in by another. Cue outrage!
BT Customer Care at it's very best!
Right from the outset I had said that I needed two things - the current package, which is paid for by me, to be moved to other premises, and a second package - also to be paid for by me - to be installed at the main house, details of that to be decided once this move was sorted out. I'd have to have a new number at the apartment, they said. No problem, I'll just keep the current one at the main house. I'd have to be quick re-booking or they'd allocate it to someone else.
I said if it's more convenient I could transfer this account being moved to my my son's name, even though I would be paying for it.
"No you can't - that's breaking the contract. And that will cost you 227 pounds to do that" was the response.
So as of now - though no one has officially informed me yet - I can't move the services, can't put the contract in the name of my son, can't close the contract without cost to me......and I have no idea what happens to the service at the main house on the 10th. Will it be there when I get home? I've no idea.
Who can I talk to who can solve this current situation, or at least explain why the service is so awful?
Solved!
Go to Solution.

I had thought this situation was solved but it just got worse. In addition to being without service for several days I am now being charged a cancellation fee for a broadband service that BT disconnected in error. BT Vision was also terminated by BT but the set up charges are still in place. Does anyone know who the relevant Ombudsman is? I called BT from America on Friday - for an hour - while someone called Aruj sorted out why there is an order 'in progress' that I didn't initiate; why I have fees relating to a problem created by BT and why there are references to a house move that didn't take place and a BT Vision service I no longer have but didn't cancel myself. He assured me it would be rectified and my bill would be reduced by 139 pounds and we would get confirmation of this later that day. I asked him what chance there was that this would not actually happen - he said no chance at all; my new bill would be 23.50.
There was no text message. An online chat person today told me there had been a fee reduction request which had been declined and there was nothing else he could help me with as he dealt only with broadband. But he would get BT Vision to email me. They always seem so helpful.............
I'm sure I'm listed somewhere as 'a problem', there's no other explanation for why I get the runaround

Transaction code for creation of Complaint and RMA?

Hi,
In the tcode crmd_order i've a complaint and return creation option is this the one to create complaint and return material authorization.
pl also tell me how do you create a repair order and a service order.
Pl I need transactions. I understand the configuration as I have the best prasctice bu I do not know the creation of RMA / Complaints/Repair order /service order ..that is the trnasactions required for service.
For sales and marketing I know ..I am looking for service module in CRM
can any one please help me out as it is a very urgent requirement.
Thank you,

Hi Polite,
The transaction CRMD_ORDER is the superset for all the transactions mentioned by you. So it is better to remember just one transaction instead of remembring the subsets . Once you use the transaction CRMD_ORDER and then Follow the menu Business transaction -> Create (F5) you will get the list of transactions you can create this is nothing but the the transactions you have mentioned.
If you know the transaction no. you can directly open that in transaction CRMD_ORDER. The other opetion is to use the SAP Menu instead of transactions.
<b>Reward points if it helps!!</b>
Best regards,
Vikash.

My Infinity Order Keeps Getting Cancelled! And Muc...

Hi.
Sorry, this is REALLY long, but I needed to document this somewhere.
I own a house.
I have two phone lines on my account.
I pay the bills for both, but one is used exclusively by my lodger. He pays me for his calls, broadband, etc. For years this has worked well. Even if we have two lines of ADSL2+ at a whopping 1Mbps each! (I know, "WOW!")
At last, at the end of June, BT Infinity 2 arrives on our estate. Testing indicates that we will get a serious 77Mbps down and about 15Mbps up.
I do a little victory dance.
Then, the pain starts. Courtesy of the BT Infinity team (I have been lead to believe).
My lodger wants his own "private" Infinity line. I think this is rude as he does not want to share, but hey, if he pays for it, who am I to judge?
I obtained two MAC keys from our current ISPs.
Around the 10th of July, I ordered two BT Infinity 2 lines to be installed. All was well. Engineer was booked for the same day to install the wall-boxes, modems, etc. Booked for 26th May.
I paid for a year's line rental on the line that I use, in advance, to save money.
Later that week, I noticed one of my orders has disappeared. Hmm.
I phoned the helpline. Got a really nice Indian lady. I asked her why the second Infinity line had not been installed. She wanted to know what speed I was getting and could I please power-off the modem. Sadly, not good English. I apologised and said I had to go, and hung up. I phoned up again -
*1. Was told that only one BT Infinity modem could be installed at a time as the engineer would not have time to install both - this is even though TWO install slots were booked.
*.2 Later I got told that two Infinity lines could not be installed because the lines are on one account number.
The MAC for my lodger's line was put into the system. ALL records of any orders whatsoever disappeared from the BT tracking service!
I did however receive emails telling me of the install date, etc., of my lodger's line.
Sporadically, I received emails asking telling me that they NEEDED my MAC in order to progress my order. What order? There was NOTHING on the BT site. No VOLs or order numbers that I had been given brought up any results. According to the Order Tracker, there were no orders, so I could not enter the second MAC.
Stressful? (After ten years of truly awful download speeds - we've only had broadband of any sort for about three and a half years!) You had better believe I was stressed!!
On the 23rd July, I get a letter through the post from BT, dated the 11th of July. It says that my transfer to another phone company would be completed on the 24th July and should I wish to cancel this, I needed to contact BT BEFORE the 20th of July!
I panicked and phoned BT to stop the transfer. Whereupon the lady I spoke to said that she thought it rather strange that I had paid for a year's line rental then decided to move to another company. I later received welcome blurb from TalkTalk. TalkTalk? Grrrrrrr!
The Hub3 turns up on the 24th July, for the lodger's line.
The 26th, and the engineer turns up. Stuff installed. GREAT!!
Network crashes a couple of days later, east of London into Essex. BT pretends that it was a "line fault".
Also have had several modem crashes giving sub-1Mbps speeds.
It is now Wednesday 8th of August (I think). I decide to try and get the second Infinity line installed as I am still stuck on 1Mbps ADSL.
I go online to sign up.
What? I find out that I'm being charged for phonecalls during the day?
BT have cancelled my Anytime package on MY LINE on the 26th July without telling me and I have been running up call charges without knowing it!!
It gets better: There is now no record that I ever paid them £120 for my year's line rental, and to really take the pi**, they have charged me in advance for the August line rental.
I phone up to get things sorted regarding my year's payment, and to get my Anytime package put back on my account. Apparently this cannot be done BECAUSE THERE IS AN ORDER STILL WAITING TO BE ACTIONED ON MY ACCOUNT. Could this be the "cancelled" Infinity order? The system will not let anyone modify my account.
I get passed from department to department. Here. India. Here. Infinity team, wherever they are? And back to here again.
*3. The guy I finally spoke to confirmed that the reason I could not get Infinity on the second line was because the two phone lines were "linked" on the account. He said that he, "WOULD GET THE LINES SPLIT." That way the installation would go ahead. I was to call back after lunchtime on Friday all would be sorted.
Friday 10th. 1pm. I went online to check progress on my account. Nothing obvious. It still shows Evening and Weekend calls. Tried to order Infinity again online. It would not let me do so.
I then called BT. Guess what? It wasn't sorted. Yes, there was no record of any attempt to do so.
I then phone up the number I was given by the "Account-Split-Guy" to try again to get Infinity installed. I get through to India. I have the wrong department. I get though to Tech Support in India. I have the wrong department. I got through to someone in the UK, but they could not help, so I got put through I think to the Infinity booking team in India. They said I needed to talk to someone else, and FINALLY I got to talk to a really nice lady in the UK who went out of her way to help.
The nice lady in the UK asked what had happened. I told her. She tried to change my Anytime package, and it was blocked still.
*4. She told me that according to their system, *"I ALREADY HAD INFINITY ON THE LINE I WAS TRYING TO INSTALL ON"*.
I told her about all of the above.
She said she would look into it and get back to me.
After much messing about (hard work on her part!) she managed to get my Anytime package put back on my account. She said it would go live later that night. She tried to get an Infinity order processed, but she needed a MAC key. I gave her the one I had obtained when I originally placed the order, but it had expired!
I then got onto my old ISP and by some miracle they managed to get me a new MAC in just over half an hour!
I contacted the lady at BT who then got an order put through for BT Infinity. She did not need the MAC at the time, but was not allowed to place an order without one.
Much thanking went on.
Later Friday evening I went on the BT Order Tracking site to put in my MAC. It was not possible. It did say that the broadband order was "In progress", with an estimated Completion Date "Today." Even later Friday 10th of August, the broadband order is listed as "Completed." I try to enter my MAC again and I can't. I cannot book an engineer visit either.
I am again worried.
Saturday 11th, late in the evening, I phoned the Infinity install team, on the number I had been given, to give them my MAC. The lady in India could not understand what I was saying. I rang off apologising that I had the wrong number. Phoned again. India. Got a man on the phone to whom I explained that I wanted to give him my MAC key. He then asked me, "You have lost your MAC code?"
After much explaining he understood what I was saying. I gave him the then current VOL order number, and he said that for an Infinity install, they "Did not need a MAC key."
Fair enough. I thanked him, said goodbye and hung up.
I kept checking over the weekend and the order remained up on the site.
Monday 13th August. Morning. Logged onto BT site. My order was GONE from the Order Tracking page. Got an email and a phonecall from the lady at BT saying that she was still working on things. She had to take off the Anytime call package on my line, but leave it on the lodger's line for the time being. This "should" enable her to order Infinity on my line. I checked online later in the day, and there were order details there, but with a different order (VOL) number. It still shows that my broadband order completed on the 10th of August and my Evening and Weekend Package will complete on the 15th of August.
I need to say: Apart from the lady mentioned above, who has been superb all along, everyone else so far, wherever they are based, have been *very* polite and helpful while on the phone, just pretty useless when it actually comes to sorting the problems out. There has also been a significant language barrier on some occasions.
There were many more phonecalls on other occasions. More being passed from department to department, and more rubbish told to me than is listed above.
Luckily for you, this is all I can remember.
A new day has dawned. I still have a valid MAC, no Infinity, and no date for an engineer visit booked.
I am not optimistic. :-(
Solved!
Go to Solution.

Hi All.
Today's update.
According to the Order Tracker-
Apparently, as of Friday the 10th of August, my BT Infinity 2 service installation was completed. Funny, I don't remember an OpenReach engineer breaking in and installing an Infinity wall-plate, and setting up my non-delivered and thus non-existent HH3!
Also, about an hour ago from this post time, around 1600hrs on Wednesday the 15th of August, my "New" Evening and Weekend Calling Package went "Live". I believe I have had that package all along. One of my gripes was that I was taken off the Anytime Package.
Hang on! What's this that came in the post earlier today? Dated the 10th of August - I am being informed that my "Unlimited Anytime Plan" is being set up. Cool! Ah, no completion date, but I was told over the phone, on the 10th, that it will have gone live by midnight of the 10th.
So, have I got it, or not? Any of it?
So. Still no second Infinity line.
Yes I know, some of you poor buggers cannot even get Infinity, but thanks to my Lodger and the general incompetence of one BT department or another, neither can I!
I am posting this over my trusty 1Mbps ADS2+ line, while trying to download a 3.2GB disc image from MS TechNET. Apparently, it is going to take me nearly 10 hours at the current speed. I have at least five more large images to download.
Oh boy...

Infinity order delays and confusion

Hi,
I am hoping someone from BT will read this post and urgently get back to me personally with an accurate and honest update on my order. I have spoken to numerous people in the contact centre's who have provided me with no confidence about my order.
I originally ordered New Phoneline & Infinity on the 14th August to be installed on 6th September. I received a call a few days later saying the 6th wasn't possible and the appointment was now going to be the 10th September.
I called the team back who had left me a voicemail advising of the change in appointment and confirmed that on the 10th September that both Phone + Infinity would be installed. I was told the delay was due to a line plant availability issue which needed another engineer to deal with, before my order could progress.
A few days later again, I checked BT.com and it still showed the 6th September activation date and appointment date for both Phone + Infinity, so I called the Contact Centre to see what was happening. I was informed that the Infinity would not be installed on the 10th Sept, as only the Openreach engineer was going to be available on that date.
I was told that the person who I spoke to about the appointment change to the 10th was wrong and that Phone + Inifinity was never going to be installed on the same day. I was also informed that no appointment was set for the Infinity, so at this stage I was only going to be having phone line on the 10th and the infinity was still to be arranged. I therefore had to choose a later date for the Infinity, so I opted for Tuesday 13th September.
After this, my bt.com order tracking page showed only the activation days, which are both still showing as 6th September (even as of today) and no appointments are listed at all.
Today (6th September) I received an SMS saying my phoneline was being activated today, again confusing me as I know (or thought) that there was no appointment for phone line booked for today. Again, another call to the contact centre. This time I was advised my order had actually been cancelled. This annoyed me as you would expect. The agent then went on to confirm with Openreach and came back and retracted his statement and confirmed there was indeed an appointment for the 10th September for my phone line. He wouldn't however confirm my Infinity would be installed on the 13th September.
I currently have little confidence that my phoneline will be activated on the 10th and have zero confidence that my Inifity will be installed on the 13th September, likewise, I have no confidence that my bill will be correct given I have had SMS's and updates and BT.com still shows the 6th September for activation for both Phone line and the Infinity.
I would really appreciate it if someone from BT can get in touch with me to clarify exactly what is happening with my order, provide me with assurance as to when I will have a working phone and broadband service and also explain why I have received such a confusing order process.
Many thanks in advance,
Stephen

Hi Stephen,
I am really sorry for the confusion here. I can understand that this would start to become annoying given everything you have been told.
The SMS message and the bt.com are still working off the original details. If you have spoken with someone confirming that the dates have changed then this is the most uptodate info and the website and SMS should be ignored.
I'll be happy to have a look over the order and clear everything up and keep an eye on its progress until its closed.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The order that never arrives

BT is good. At apologising - but nothing else. I have a saga that has been going on since 7 January. Let me explain...
I received an email from BT to move my broadmand to them, Infinity package with unlimited downlaods at up to 80Gb etc. and they would be kind enough to also give me £125 Sainsbury's vouchers in return. I have heard BT horror stories before, so was naturally wary. However a fiew reviews on the internet convinced me they had perhaps mended their ways and I should try. I saw the fibre exchange outside my house (about 30m away) so I knew I was in for good speeds. On 7 January 2015 I took the step and placed the order online, supplying the MAC on the same day from my current provider. I received an email confirming a switchover on 4 February.
Then it all began...
About 3 weeks later I got another email offering high speed broadband with £125 vouchers. This prompted me to check on the status of my order since I hadn't heard any more. The web site said I had no order. I called BT help line and I was told the order had stalled for some reason (no explanation offered) and they would have to start the process all over again, and it would take another month. Needless to say, I was less than impressed and ranted a bit about the extra delay as my daughter was planning a movie sleepover with friends, and the high speed broadmand timing was perfect on the original order.
After jumping through various hoops, I was informed they would send me a router and connect the phone on 4 February (I was already with BT!) and the broadband on 5 February. I accepted this. I was home on 5 February and saw the Openreach team working in the box. My phone line went down, and about 30 minutes later my existing broadband died. "Fine" I thought - they will now connect me to BT. I unplugged my router and plugged in my new HomeHub 5. I looked a little later and the team had leaft. I waited. And waited. And waited. By the evening I suspected something was wrong and called BT on my mobile. (I now had no phone or internet.) Now things get vague. I must have called a few times every day from Thursday, only to be told every time that a fault on the line had been logged, and they had a team assigned to diagnose the fault. I diagnosed it for them - the phone was working, they came, they broke it, they left. No luck - they said within 10 days it would be fixed!
(I must point out here that I was organising a charity event for the following week, and my wife was arranging job interviews, and in the middle of this we now had no phone and no internet. Absolute disaster.)
Don't get me wrong. BT was very apologetic, every time I called, a few times a day. But their apologies and promises to fix the fault didn't help. Finally on the Monday they send another Openreach chap out and he got the phone line working, but not the internet. He had no authorisation to look at the broadband. He was rather horrified at the story so far. I called BT again that evening (from the now working phone) to chase the broadband. I was informed someone would call the next day to confirm the line was working! No matter how many times I told him I was talking on the very phone they wanted to check, the stroy was still the same. He said they would check the line and connect the internet the next day once the line was proven.
The next evening no one had called re the internet (my daughter did take a call earlier in the day when the checked the line.) I called again and was informed (again) they had to check the line the next day and then they would connect the internet. All this between the BT apology line, of course. I was now losing the iwll to live. All I wanted was to get internet so I could continue with my emails. Somewhere between this call and the previous one I was informed that my broadmand had been ordered and I should return the router they sent me. They would restart a new order and would send me a new router. I gave up.
On the Wednesday I was at work and decided to try again with live chat to BT. After going through the whole story again, and getting more apologies, I was told I should talk to the Order Management Team. This finally appeared to be progress. I spoke to a very friendly guy who apologised profusely for the mess I was in. He also confirmed that there was a problem in the exchange outside my house when they came to connect the new system, and that the system then autmatically cancels the order! Go figure. They shouldn't have left my phone disconnected, however. He said he would personally fasttrack my order but I needed to supply a new MAC as mine had now expired. Thinking I was finally getting somewhere, I agreed.
Silly me - this is BT after all.
I tried to get a new MAC, but was informed I couldn't get one as there was already "a PSTN cease order in progress on the line." Calling BT again, I was informed it was because they were already taking action themselves, and that I should stand down - everything was in hand.
One additional "good" bit of information I did receive was that tests on the line showed I still had internet - my previous provider was still active and I should put back my old router! After work I did connect my router and it worked! So now I at least had a working phone and my original internet back. (Why wasn't I told this on the Monday when the first fixed the line?)
Stupidly trusting BT again, and as I was up to my neck in the charity event I was running, I put all this out of my mind until this morning- over a week after I was told all was in hand. I called BT to check on progress. Surprise surprise! There was NO ORDER. I was told I had to place another order. They were even surprised I had returned my previous router - after I was informed I had been asked to and they even sent a returns bag for it! This time I was promised by the chap I spoke to that he would personally handle the order and make sure it went through - after I had obtained another MAC from my current provider.
Of course I now have absolutely no faith in BT or their ability to offer me broadband. I will be signing up with their competition, and I will be taking my phone along elsewhere too. I just wish there was someone I could talk to that understood the issue through all this, rather than a call centre in India with many apologies and no progress.
It's the 21sy century. How hard is it to do this? They do it every day. You would think they would get it right by now.
Bye bye BT
Haydn

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
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Complaints, leads and contacts are not shown in the account overview

CRM 5.0, ICWebClient
Hi,
in ICWebClient (SAP Standard) there are two account overviews available. The second one provides an overview of complaints, campaigns, orders, leads and contacts related to a specific customer. Although there are several leads, complaints, orders and contacts related to a specific customer existing only complaints are shown in the overview table. The tables related to leads, orders and contacts are empty.
Regards,
AV

hi!
well i had the same "problem" but have you checked the format in which you saved your numbers. for example as you said you are using t-mobile austria whenever you save a number as 0699xxxxxxxx the iPhone usually wont show the caller id.
what usually helps is when you always use the international-format
for example if its an austrian number 0043 699 xxxxxxxx
Or for a vienna-landline 0043 1 xxxxxxxx
and so on and so forth. just try it with one or two contacts and see if that is solving your problem. it solved that problem for me and also somebody else.
(by the way: im using t-mobile austria as well. but originally teh same happened to me with any other simcard i tried)
hope that was of some help for you
all the best und grüße aus dem 16ten

Need to disable/Grayed out Unreseve button for Order lines

Hi All,
In Back to Back order process once the order is progressed, the requisition will be created and Quantity will be reserved for PO to be received.
Some of our users want go and Unreserve this by the below methods.
1) Tools --> Scheduling --> Unreserve
2) Right Click on the order line --> Scheduling --> Unreserve
We need to Disable or Grayed out this Unreseve option for ATO Flagged lines.
Can anyone let me know if this is possible.

Ok , Ned , well your Guidance really worked , thanks alot for that.
I made it work , though since i am very new to AS3 , i really had to experiment , here is the final Code :
import flash.events.MouseEvent;
stop();
var note1:Mc_Notice1 = new Mc_Notice1;
var note2:Mc_Notice2 = new Mc_Notice2;
var notes:Array = [note1,note2];
//var count:Array = new Array(1);
var count:int;
count = 0;
btnload1.addEventListener(MouseEvent.CLICK , load1);
btnload2.addEventListener(MouseEvent.CLICK , load2);
function load1(Event:MouseEvent):void
addChild(notes[0]);
notes[0].x = 100;
notes[0].y = 100;
count ++;
trace("Counter Value:" + count);
if ( count == 2)
btnnxt.addEventListener(MouseEvent.CLICK , nextframe);
function load2(Event:MouseEvent):void
addChild(notes[1]);
notes[1].x = 100;
notes[1].y = 100;
count ++;
if ( count == 2)
btnnxt.addEventListener(MouseEvent.CLICK , nextframe);
trace("Counter Value:" + count);
function nextframe(Event:MouseEvent):void{
trace("Mouse Enabled");
nextFrame();
Once again , Thanks alot for the help and Guidance
Best Regards

H264 progressive / buffering problem - Media Encoder CS3

I am exporting using adobe media encoder CS3 with the following settings:-
Format: h264
Video codec: MainConcept H.264 Video
Frame height/width 640 x 360
Frame rate 25fb
Fields order - None (Progressive)
Pixel aspect ratio: Square pixels
Profile:High
Level:4.1
Audio:ACC, 128 (Kbps), 48Khz, Stereo
Bitrate settings:VBR, 2 Pass, Target 2.00, Max 4.00 (Mbps)
Stream compatability:psp
The files are being played on the web via the Akamai player via HTTP progressive download.
When the file is initally loaded it buffers the WHOLE file instead starting automatically - obviously this is is not acceptable when playing long files - having to wait for the whole file to buffer before it starts playing. I have used free MediaCoder to produce H264 and not had this problem - but to do this i have to export and intermediate avi file from premier and then encode again - however i am not so pleased with the encoding quality and would prefer not to have this extra step in the process.
I have found this fix someone has made to correct the files once exported from Adobe Media Encoder CS3 - 'QTIndexSwapper2' - this works well - files play and start with continuous buffering - but again its an extra step (i have a lot of file to export - just want to export with Adobe media encoder direct to web using the built in FTP function)
Please could someone advise on the correct setting for exporting from Adobe Media Encoder CS3 - so that file start immediatly on loading instaed of buffering the whole file.
Many thanks indvance

Hi,
Thanks for posting that link...some interesting points and comments at the end...re: quicktime "save as" and streamclip ( free ).
I don't do what you're doing ... though I've noticed if I put samples of video for web on my website for people to check out they always DL fully before playing...so I usually tell people to just save to disk first and then play the video...
Anything I uploaded to YouTube gets converted by them and plays right away and beyond that I've had no need to get into this subject.
Good Luck and if you find out more useful info let me know...others could benefit later from your solutions.
Rod

Material Return in Service Orders

Hi,
How the return of item/material happens in case of Service Orders which is billed in CRM
Is it like Service Order ->Service Confirm-> Invoice ->complaint ->Return
Can anybody explain with mre clarity
Regards
PK

Hi PK
Service order starts with complaint/Service Order, after the completeion of Service only Invoice raises, if the customer is deem unsatisfactory:
Request a credit, a return or a replacement
Check whether a contract/warranty exists
Specify a reference object (Installed Base Component or Registered Product)
reward points if helpful
Cheers
Manohar

Orders not showing up

So I placed an order last week and one earlier today. Since an hour or so, I can't seem to access my order history.
I can open the order history page but no orders show up, not even the older ones. When I try searching for the order with the order number I get the message that "we are sorry . We are unable to retrieve your order, blah blah"
All orders including today's were visible two hours back but suddenly disappeared.
It would be great if someone authorised can let me know the order status for order number :
{removed per forum guidelines}

Hello makecry,
While I’ve heard of instances where people experience issues logging into their online accounts, it’s certainly weird that you aren’t able to view your order history specifically. One way this oddity may be fixed is by clearing your browser history before attempting to view your past purchases again.
If this suggestion doesn’t work, please know that you may view your online order’s progress through our Order Status tool. However, using the order number you provided, I was able to confirm that your order is currently awaiting carrier pick up. Please know that you should receive an email confirming this along with your order’s tracking number once UPS picks up your computer purchase.
If you have any additional questions or concerns about your account or don’t receive the aforementioned email within the next couple of days, please don’t hesitate to let me know.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
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