Help Desk Dashboard

Hello CSC
We are trying to enable our HelpDesk to use LMs on a daily basis but in order to do that we would like to give them access only to some dashboards and not to all the dashboards that their role gives them access.
I am sure we are not the first ones to try this and therefore I would like to hear about possible solutions and experiences.
PS:Role mangement is done and added to the different local users.

If you value honest feedback, here's mine. The new version (I'm sorry) is kinda awful. The changes are without merit and seem arbitrary and have broken our established workflow (that's a bad thing). Main dashboard page does not have a menu item for helpesk...I had to add the ticketwidget and click help desk on that instead of it being readily on the top of the page when I open Spiceworks (the main reason I open Spiceworks every dayis missing from the main page?? What possible reason for that could there be?)Also took me an long time to find where to select "mine, open, closed," etc...and I don't see a ticket count visible, IE 92 open tickets, 3 unassigned, etc....maybe it's there...I dunno. I feel like I'm looking at a moiré pattern with random text sprayed all over it. The update is bewildering at best with the shadow, half references...
This topic first appeared in the Spiceworks Community

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à
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/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
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