Indesign CC Installation problems. ERROR: Media DB Error : 6

I'm trying to install Indesign CC on a Mac, OS 10.6.8. but the installation is failing. The log shows ERROR: Media DB Error : 6   .  Any suggestions to solve this would be much appreciated.

Delete the media_db.db in your Adobe caps folder and try again. Info here:
Important Directories
Mylenium

Similar Messages

  • Installation trial version - ERROR: Media DB Error : 12

    When trying to download any trial version, the installation stops at 42%. And it states ERROR: Media DB Error : 12.
    How can I resolve the problem please?

    Some download & install troubleshooting links
    -Comodo Security kills download http://forums.adobe.com/thread/1460361?tstart=0
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
    -Server won't connect https://forums.adobe.com/thread/1233088
    -AND JUST FOR MAC USERS
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0

  • Installation of CS6 Error: Media DB Error: 6

    I am trying to download Creative Suite Standard Design CS6, after uninstalling my version of CS5 I am getting an error after selecting the Install process. The error says "Inconsistency in the installer database" and the error report is as follows.
    Exit Code: 15  Summary  - 0 fatal error(s), 1 error(s), 0 warning(s)  ERROR: Media DB Error : 6.
    I have checked the logs and tried everything. Can someone help me with this issue?

    run the cleaner and retry per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    if that fails, contact adobe support,
    https://helpx.adobe.com/contact.html

  • Installation Failed with ERROR: Media DB Error : 12 Please help

    Hello,
    Adobe received my payment, I've downloaded Creative Cloud, click on Try button next to product, always on 43% installation failed with- 0 fatal error(s), 1 error(s)
    ERROR: Media DB Error : 12
    What does it mean? I used Cleaner Tool, it says some of the files could not me removed.
    Please help me, I am desperate
    Michaela

    Hello,
    Adobe received my payment, I've downloaded Creative Cloud, click on Try button next to product, always on 43% installation failed with- 0 fatal error(s), 1 error(s)
    ERROR: Media DB Error : 12
    What does it mean? I used Cleaner Tool, it says some of the files could not me removed.
    Please help me, I am desperate
    Michaela

  • Error on Installing CS5.1, CS6 - Exit Code 15, ERROR: Media DB Error 6

    Hi. I am trying to install Photoshop CS6 trial on my machine (win 8 x64) but all the time it returns the error:
    Exit code : 15
    Summary
    - 0 fatal error(s), 1 error(s), 0 warning(s)
    ERROR: Media DB Error : 6
    I have already used all the steps described on the forum (restarting the PC, downloading again the app, using Adobe Clean Tool) and no success. I even tried to install Photoshop CS5.1, but it goes with the very same error.
    I currently have Fireworks CS6 installed, which I managed to install several months ago without a problem. However, when I try to uninstall it, it shows me also an error message:
    UNINSTALL FAILED
    Your uninstallation encountered errors.
    Troubleshooting tips:
    1. Restart your computer.
    2. Exit all applications [...]
    3. Uninstall again.
    You may also download & run the Cleaner Tool. If the problems persist, please contact Customer Support for further assistance.
    Well... here I am, Customer Support!
    I can't seem to make this thing work. I've passed my whole weekend reading about it on the web and no solution found whatsoever. How can I sort it out, please?
    Thank you,

    After using the Adobe Clean tool, I checked its output log and it mentioned it couldn't find a "caps.db" in the Common Files/Adobe/caps/ folder under Program Files or Program Files (x86).
    So what I did: I manually deleted the Adobe folders from:
    - Program Files
    - Program Files (x86)
    - Program Files (x86)/Common Files
    After that, I was able to install successfully Photoshop CS5.1 and at this very moment I'm able to install PS CS6 (it's been already 50% of the installing progress).
    So far, this action of deleting the Adobe folders from my Program Files folders seems to be sorting out the matter...

  • ERROR: ASU has quit unexpectedly. ERROR: Media DB Error : 18

    I'm using the Creative Cloud on my iMac (OS 10.7.5) at work and whenever I try to download anything from my apps, whether that be installing new software or downloading updates to my existing software, I get this error message:
    Exit Code: 15
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ERROR: ASU has quit unexpectedly.
    ERROR: Media DB Error : 18
    It's super frustrating because I would love to update to the CC 2014 version of all my programs. Also, my co-workers who are working on the same machines and same Adobe Cloud set-up haven't had any issues with it. Does anyone have and idea what could be causing this error?
    Thanks for the help!

    sign out and then back in to your cc app.
    if that fails to resolve the problem, follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

  • I have this ERROR: Media DB Error : 12

    ERROR: Media DB Error : 12
    I reinstal 2 times and this error continue.
    What i mast to do?

    Hi George,
    I would recommend you reviewing the installation log files for specific errors.
    You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC.  You are welcome to post any specific errors you discover to this discussion.
    Regards,
    Sumit Singh

  • ERROR: Media DB Error : 12 ошибка при установке illustrator

    ERROR: Media DB Error : 12 ошибка при установке illustrator

    Give full permisson in to below given location also inherite the permission to sub folders and files.
    Windows (64 bit OS) : C:\Program Files (x86)\Common Files\Adobe\caps
    Windows (32 bit OS) : C:\Program Files\Common Files\Adobe\caps
    MAC :  /Llibrary/Application support/Adobe/caps
    Then try to install, if still not work then Rename media_db.db located in above mentioned location to media_db_old.db
    After Renaming try to install the software

  • Exit code 15:  Installation failed.  0 fatal 1 error.  Error: media DB error : 12 while installing premiere pro and photoshop through cloud

    Exact error message as follows:
    There was a problem installing Premiere Pro 2014....   Installation failed.   Installation encountered an error.  Please restart system and try again (15)  Exit code 15  0 fatal  1 error.  Error: media DB : 12

    Thank your for your reply.  I am running windows 8.1.  And there is a huge mess going on.  I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update.  Then they tried to uninstall, and it would not uninstall.  They renamed the directories and did a direct reinstall and it failed.  They changed permissions on directories.  There are no viruses or malware.  I run cccleaner, pcmatic and scan all the time.  This process also corrupted my purchased licensed version of Fireworks CS6.  Now I cannot even get that to install.  We have run the cleaner over and over.  So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive.  I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc.  I am a graphic designer and I have a project in the waiting.  I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.

  • Software Installation Problems with Media Source and Nomad Explo

    Hello Creative Users,
    recently I had to reinstall my operating system on the PC. I have an IBM Thinkpad R30 with a Sitecom USB2.0 pccard. I am running WinXP Pro SP2 with all latest updates.
    I have a Nomad Jukebox Zen Xtra with Firmware .20.08 and an update harddri've of 80GB.
    As long as I was running the software on my previous installation everything worked fine.
    I installed the driver .26.02. This recognized the Jukebox. Musicmatch is able to communicate to the Jukebox and recognizes all files on it.
    When I installed Nomad Explorer I got an error ctregserv failed because ctin...dll is not found.
    When I tried to install Media Source from the original disk it showed an error after 30% Media Source not found. Install Media Source before continuing.
    This is what I received now with all verisons of Media Source and Noamd Explorer incl. .30.0.
    Can someone help me as synchronizing with Musicmatch is a pain.
    Thanks
    Rolf

    Hi everyone,
    as I saw many questions regarding installation problems with Mediasource or Nomad Explorer
    in this forum I will answer my own question right here. I was pointed to the answer by a friend with a similar problem on some other software.
    When trying to install the Creative software under WinXP SP2 I happens that the registration does not work. the reason are missing write attributes to the keys for
    Creative software. To correct that go to: Start, Run and enter regedit. Hit ok and you are in the registration editor.
    Find the Creative location unde HKEYS_SOFTWARE. Click right mouse button and choose
    properties.
    Check full access for your user as well the system user. click on advanced and mark both all the users you want to install from. Check the lower box below the user window sayin something about roghts being propagetd to lower folders etc. Cklick conform and ok, click confirm on previous screen and close regedit.
    Now you should be ok and able to install.
    Regards
    Rolf

  • How can I solve the error "media corruption error"?

    I have asynchronous errors in Media and MediaPlayer objects: [com.sun.media.jfxmediaimpl.NativeMediaPlayer@1b0a038] "Error: medio corrupto": "Error: medio corrupto".
    When the program runs in NetBeans the error doesn´t appear "quickly". When the program runs in command line, the error appears the first time I change the video.
    I have this problem since I started my application in JavaFx 2.0 in october, first I thought that I was doing wrong, then I wait for 2.0.2 realease but today I tested my program with the new release and I had the same result.
    Is it a bug? Can be a problem of the video? Can be a problem of my video card?
    I test my program in 5 computers and I have the same error.
    I think that is very strange that there are videos that always fail and there are videos that never fail.
    Perhaps is the content of the video? Perhaps is the way that the video was created? All my videos are created by a graphic designer with 3D Studio.
    Thanks!
    package pruebafx;
    import java.util.logging.FileHandler;
    import java.util.logging.Level;
    import java.util.logging.Logger;
    import javafx.application.Application;
    import javafx.event.EventHandler;
    import javafx.scene.Group;
    import javafx.scene.Scene;
    import javafx.scene.media.Media;
    import javafx.scene.media.MediaErrorEvent;
    import javafx.scene.media.MediaPlayer;
    import javafx.scene.media.MediaView;
    import javafx.scene.paint.Color;
    import javafx.scene.text.Text;
    import javafx.stage.Stage;
    * @author Solange
    public class PruebaFX extends Application {
        private static final Logger logger = Logger.getLogger("pruebafx.pruebafx");
        private static final String MEDIA_PATH = "/images/";
        private static final String VIDEOLOGO_PATH = MEDIA_PATH + "logo.flv";
        private static final String VIDEOSALUDO_PATH = MEDIA_PATH + "saludo.flv";
        private static Group root;
        private static Group grupo2;
        private static Scene scene;
        private static MediaPlayer mpLogo;
        private static MediaPlayer mpSaludo;
        private static Media mLogo;
        private static Media mSaludo;
        private static MediaView mediaView;
        private static Text text1 = new Text();
        private static Text text2 = new Text();
        private static final Color color = Color.BLACK;
         * @param args the command line arguments
        public static void main(String[] args) {
            Application.launch(args);
        @Override
        public void start(Stage primaryStage) {
            try {
                FileHandler fh = new FileHandler("DisplayManagerlog-%u-%g.txt", 100000, 100, true);
                // Send logger output to our FileHandler.
                logger.addHandler(fh);
                // Request that every detail gets logged.
                logger.setLevel(Level.ALL);
                // Log a simple INFO message.
                logger.info("Starting PruebaFX");
            } catch (Exception e) {
                System.out.println(e.getMessage());
            primaryStage.setTitle("Change Videos");
            root = new Group();
            grupo2 = new Group();
            mLogo = new Media(myGetResource(VIDEOLOGO_PATH));
            mSaludo = new Media(myGetResource(VIDEOSALUDO_PATH));
            mpLogo = new MediaPlayer(mLogo);
            mpSaludo = new MediaPlayer(mSaludo);
            mediaView = new MediaView(mpLogo);
            mpLogo.setOnEndOfMedia(new Runnable() {
                public void run() {
                    mpLogo.stop();
                    mediaView.setMediaPlayer(mpSaludo);
                    mpSaludo.play();
                    root.getChildren().remove(grupo2);
            mpSaludo.setOnEndOfMedia(new Runnable() {
                public void run() {
                    mpSaludo.stop();
                    mediaView.setMediaPlayer(mpLogo);
                    mpLogo.play();
                    root.getChildren().add(grupo2);
            mLogo.setOnError(new Runnable() {
                public void run() {
                    logger.severe("Error en Media mLogo");
                    logger.severe(mLogo.getError().getMessage());
            mSaludo.setOnError(new Runnable() {
                public void run() {
                    logger.severe("Error en Media mSaludo");
                    logger.severe(mSaludo.getError().getMessage());
            mpLogo.setOnError(new Runnable() {
                public void run() {
                    logger.severe("Error en MediaPlayer mpLogo");
                    logger.severe(mpLogo.getError().getMessage());
            mpSaludo.setOnError(new Runnable() {
                public void run() {
                    logger.severe("Error en MediaPlayer mpSaludo");
                    logger.severe(mpSaludo.getError().getMessage());
            mediaView.setOnError(new EventHandler<MediaErrorEvent>() {
                public void handle(MediaErrorEvent t) {
                    logger.severe("Error en MediaView mediaView");
                    logger.severe(t.getMediaError().getMessage());
            text1.setText("Hola");
            text1.setFill(color);
            text1.setX(10);
            text1.setY(10);
            text2.setText("Chau");
            text2.setFill(color);
            text2.setX(10);
            text2.setY(50);
            grupo2.getChildren().addAll(text1, text2);
            root.getChildren().addAll(mediaView,grupo2);
            scene = new Scene(root, 300, 250);
            primaryStage.setScene(scene);
            primaryStage.show();
            mpLogo.play();
        public String myGetResource(String path) {
            return (this.getClass().getResource(path).toString());
    }This is the log file:
    <?xml version="1.0" encoding="windows-1252" standalone="no"?>
    <!DOCTYPE log SYSTEM "logger.dtd">
    <log>
    <record>
      <date>2011-12-16T18:17:24</date>
      <millis>1324070244703</millis>
      <sequence>0</sequence>
      <logger>pruebafx.pruebafx</logger>
      <level>INFO</level>
      <class>pruebafx.PruebaFX</class>
      <method>start</method>
      <thread>12</thread>
      <message>Starting PruebaFX</message>
    </record>
    <record>
      <date>2011-12-16T18:17:35</date>
      <millis>1324070255234</millis>
      <sequence>1</sequence>
      <logger>pruebafx.pruebafx</logger>
      <level>SEVERE</level>
      <class>pruebafx.PruebaFX$6</class>
      <method>run</method>
      <thread>12</thread>
      <message>Error en MediaPlayer mpSaludo</message>
    </record>
    <record>
      <date>2011-12-16T18:17:35</date>
      <millis>1324070255234</millis>
      <sequence>2</sequence>
      <logger>pruebafx.pruebafx</logger>
      <level>SEVERE</level>
      <class>pruebafx.PruebaFX$6</class>
      <method>run</method>
      <thread>12</thread>
      <message>[com.sun.media.jfxmediaimpl.NativeMediaPlayer@1b0a038] "Error: medio corrupto": "Error: medio corrupto"</message>
    </record>
    <record>
      <date>2011-12-16T18:17:35</date>
      <millis>1324070255234</millis>
      <sequence>3</sequence>
      <logger>pruebafx.pruebafx</logger>
      <level>SEVERE</level>
      <class>pruebafx.PruebaFX$4</class>
      <method>run</method>
      <thread>12</thread>
      <message>Error en Media mSaludo</message>
    </record>
    <record>
      <date>2011-12-16T18:17:35</date>
      <millis>1324070255250</millis>
      <sequence>4</sequence>
      <logger>pruebafx.pruebafx</logger>
      <level>SEVERE</level>
      <class>pruebafx.PruebaFX$4</class>
      <method>run</method>
      <thread>12</thread>
      <message>[com.sun.media.jfxmediaimpl.NativeMediaPlayer@1b0a038] "Error: medio corrupto": "Error: medio corrupto"</message>
    </record>

    Noelia, i have the same problem, did you solved it ?I had the same issue as Noelia when I investigated Noelia's issue originally (see the TwoVideos sample application in this thread: Re: How can I play different videos with only one MediaPlayer?
    I tried running the TwoVideos sample application today on Windows XPsp3, JavaFX 2.1b17, JDK7u4ea and I was unable to reproduce the problem, so it is likely fixed either 2.1 or (less likely I believe) a Windows 7 only related issue.
    http://www.oracle.com/technetwork/java/javafx/downloads/devpreview-1429449.html
    If you can reproduce the issue with the latest developer preview, then log a bug at http://javafx-jira.kenai.com with environment details, steps, sample media and code to reproduce the issue.
    Please contact me ainchilc at gmail dot com.If it is an answer to an unanswered question on a public forum, it is best to post the answer on the forum, then everybody who reads the forum will know what the answer is.

  • InDesign CS3 installation problems

    Hi
    I've just bought an Adobe InDesign CS3 but I'm not able to install it:/ When pressing setup.exe an installation process starts but suddenly crashes and an error occurs: Critical errors were found in setup - Incompatible payloads already installed. I have Win XP with all system requirements. Can you help me?

    Search the Knowledgebase for manual removal and you should find a reference, and a link, to the CS3 cleanup script.
    The downside of running this is that it's going to remove all things Adobe, but it should leave you with a system ready to do a clean install.
    Peter

  • ERROR: Media DB Error : 12

    what das it mean?i tried 4 times to instal adobe cc and and the progres goes til 42 % and every time i should restart my terminal

    Monikar97584577 I am sorry but what specific Adobe Creative software title are you installing?  Do you receive any specific error messages?  I would recommend  reviewing the installation log files for specific errors.  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC.  You are welcome to post any specific errors you discover to this discussion.

  • ILife '09 installation problems; run preflight script error

    Hi, not sure where else to put this topic so I figured this would be the best place. The iLife section has forums for individual applications and not the entire thing.
    I'd like to point out that I had iLife '08 installed and working but I uninstalled it before I proceeded with the '09 installation since I wanted to start clean. I also installed iWork '09 successfully.
    When I try installing iLife '09 however, I get a an error stating "The following install setup failed: run preflight script for registration. contact the software manufacturer for assistance.". I have tried to repair disk permissions through Disk Utility and then reboot, but still get the same error. I have also tried using some of Onyx's "cleaning" utilities, but it doesn't help either.
    I also get the same "run preflight script" error when I try installing the latest Quicktime update through Apple Software Update application.
    Not sure any of these are related but I'm out of ideas. Is anyone else getting anything similar or know how to fix any of this?

    Just a guess, but do you have a retail disk of iLife '09 or an upgrade that came as a supplement to your new Mac? If the latter, you should have the iLife '08 applications installed in their default locations (where they were located when you first started up the new Mac) because it is highly unlikely that an upgrade disk can upgrade what is not there.
    If this is your problem, you may not have to reinstall the entire OS. Instead, first try looking for an "Install Bundled Software" app (or something with a similar name) on your new Mac's system disk 1. This may allow you to reinstall the original iLife apps without having to reinstall the OS. If so, the upgrade disk should work once they are back in place.

  • I am running windows 8.1 and I have purchased PS Elements 13 on DVD but Icannot install the Software, I get as far as 2% on the installation and I get an Exit Code 15 with ERROR; Media DB Error : 6

    I have also started my PC in safemode with Network enabled, as recommended by adobe, but to no avail! I just get to the 2% installation stage again, with the same error.
    I have checked all the system requirements, all is OK. I am not a techie, I just like photography! but it now seems to me that Adobe like making the simple installation of a software programs impossible for normal computer users, can any body help or offer a simple solution! or do I have to return my software to seller again!

    Installation and launch log errors | CS5, CS5.5, CS6, CC -
    https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

Maybe you are looking for

  • MS Access and Platform Independence

    Hi, Currently, I run my project developed in JAVA on Windows NT that uses MS Access. But my users want to make use of the platform independence of Java and want to use Sun machines to run this project. The problem is how to provide them the database?

  • Can I install a dmg app to a location OTHER than my main system HD "Applications" folder?

    - and if so, how? Thanks in advance.

  • Java.sql.SQLException: Internal Error in RowSet

    I�m getting the following error when running a JSF application on websphere 6.1 I have a class �MainSessionBean� class which extends AbstractSessionBean and in the init() method of my MainSessionBean class, I�m initializing some values like datasourc

  • Having issues with iPhone & Picasa upload

    So this has worked before...but doesn't seem to anymore. I just tried to import photos from the phone into Picasa and it gives me an error message saying, "An error has occurred while attempting to import. Either the source is unavailable or the dest

  • Authorization restriction in Funds Management

    Hi all, We have a requirement from the client to restrict budget execution in Funds management. Business case: A user from a particular organization/agency should be able to transfer funds within his organization and should be restricted from using o