Only 4 interaction records display on BP confirm

Hi,
While confirming BP on ICWebclient we get the list of Interaction records. In our case we are getting only last 4 interaction records history on BP confirm view. But if you search through Interaction History then you get the complete list with back-Forward pages.
But on BP confirm we get only 4 interaction records. We want to display all the interaction recods on BP confirm as well i.e. more than 4 reocrds. I tried by changing the General table settings in the View Configuration of BP but no luck..
Regards
Hemant.

Hi Walter,
Thanks for your reply...
Since iam a technical person so not having much idea but I checked in SPRO currently it is as below...
PFCG role Area TIme Frame description
IH Y A
(Y A--this Year)
So should i changed time frame....?
I found that when you confirm BP then only the last 4 interaction records will be displayed as per standard is it true??Can we modified it??
Regards
Hemant

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Interaction Record History & Notes History

Hi All -
I have a question regarding the Interaction Record history & Notes History assignment blocks in the IR Work Center Page.
The IR Work Center page has an assigment block to list the recent interaction records and notes history. However, this component lists only the last few interaction records and their corresponding notes history. (Like the last 4).
Is it possible to increase this number through configuration? Or does it need to be an enhancement to the notes history and interaction history components?
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Hi Nikhil,
Yes, it is possible to increase the number of interaction records that are being displayed.
The code that is limiting the number of interaction records to 4 is present in the Custom Controller ICCMP_BT_IRHIST/CuCoIRHist. The code is present in the method GET_LAST_INTERACTIONS of the implementation class of the custom controller.
The below code results in only a few Interaction Records based on the confirmed partner;
TRY.
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lr_query_service->set_query_parameters( it_parameters = lt_parameter ).
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If all the Interaction Records are to be fetched from the database, then the search query 'BTQuery1O' needs to be executed. The parameters for partner number and object_type are to be passed.
Once, result query is obtained, the same collection can be set to the context node BTORDERCUSTHIST of this custom controller.
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* restrict to 4 result entities
lr_bo = lr_queryres_col->find( iv_index = 5 ).
WHILE lr_bo IS BOUND.
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Jekin

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Hi All,
I want to view all the interaction record as per the user. Let me clear about this.
I hv configure the agent inbox profile and assign the quick search to it. But still I am not getting the interaction record as p[er the user. I f I log in In some user name Ex:-xxx I should see only the interaction record under user XXX. Can anybody let me know the answer.
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Chinmaya

Hello Chinmaya.
Well, that depends on your business logic.
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Hello Experts,
i'm currently working on a requirement to direct a user to the Interaction record creation view automatically after confirmation of an account and installed base. Consequently i have maintained following customizing setting within our account identification profile:
Account Navigation:
Object type = BT126_INR, UI Action = D
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Hello, Sander.
First of all identify which view and component you use while confirming partner (e.g. which view/component Confirm button belongs to).
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In its event handler EH_ONCONFIRM there is such code at the very end:
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ENDMETHOD.
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In the Web IC, when I click on "Interaction Record" in the Navigation bar, the page is not displayed, instead it gives an exception error:
Component ICCMP_BT_INR cannot be displayed
An exception has occurred Exception Class CX_BOL_EXCEPTION - Access Previously Deleted Entity
Method: CL_CRM_BOL_CORE=>GET_TRANSACTION
Source Text Row: 10
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Hi
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Only 4 interaction records display on BP confirm

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