8500 does not show troubleshooter as turned on. It is on and will not print.

Had this printer for many years. No problems. It now will not print. Windows 7 troubleshooter says to turn on the printer and try again. The printer was and is powered up and will not print. I have cycled both the printer and the computer trying to sync them.

Uninstall LR from Control Panel—there may be more than one entry: Adobe Photoshop Lightroom, Photoshop Lightroom, Lightroom are all possibilities, then after LR has been uninstalled, log out of the CC Desktop app using Gear / Preferences / Account / Signout, reboot, and then see if LR shows up in the CC Apps list, after you give it a minute or two to contact Adobe’s servers. LR 5.6 is the current version which is probably what the update message is about.

Similar Messages

Officejet Pro 8500 does not print

This 8500 is the 4th HP printer that I have owned. Absolutely the worst printer ever. It quits printing, but will not tell you why. Print or copy using the scanner and I get no black ink. Just a blank page with no error message. Put in new ink, same result. I have no idea what to do. Trouble shoot was worthless. Only looking for suggestions for what other brand of printer to purchase.

Hi @Chip-Colorado ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hello My ipads Power button is not working properly when I press it once it shows option to turn off instead of locking and some other display problems like it suddenly lockes down or display disappears ...Please help. Thank You

Hello My ipads Power button is not working properly when I press it once it shows option to turn off instead of locking and some other display problems like it suddenly lockes down or display disappears ...Please help. Thank You

Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?!

HT3669 My macbook pro does not print through my PC to my EPSON RX 500 after loading OS X 10.7.4. It shows on the print queue "error" However, it will print if I directly connect my laptop to this printer via the USB connection. Any ideas?

My macbook pro does not print through my PC to my EPSON RX 500 after loading OS X 10.7.4. It shows on the print queue "error" However, it will print if I directly connect my laptop to this printer via the USB connection. Any ideas?

It's all about setting up what ever version of windows you have running on your pc to share the printer. If you still get stuck post in a windows forum for help.

HP Office Jet 8500, tried to send a mail to be printed, I see it in my history, does not print

I just installed the HP Office jet 8500 Pro, it works, but trying out to have a mail sent to the rpinters e-mail address: I see it in teh history, but it does not print.

Hi Marlies,
Is your ePrintCenter account restricted or open? If the account is restricted, trying changing it to an open account and then send the email again. Your email address may not be on the allowed senders list. What is the status of the printer on the website? Is there a status listed for the document?
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

Hp laserjet 100 color mfp m175 does not print from network nor via usb cable

My hp laserjet 100 color mfp m175 just stopped printing last week. I have tried everything recommended but nothing works. I have re-install it both on wireless network and usb connection = nothing works. It prints all internal reports but nothing from any computer. I have 3 computers which I have tried to print from. It even does not print the test page. Please dont recommend to update drivers etc. as I have spend 2 whole days on this and nothing works!

Hi @einar1854,
I see by your post that you are unable to print by a USB or Wireless connection on 3 different computers, but the printer will print the hardware self tests. I can help you with this.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
For the USB connection, follow these steps if the there are no errors from the Print and Scan Doctor.
(once we get the printer printing this way, we can setup the wireless)
Here are steps to remove the jobs from the spool folder and restart the print spooler.
How to Clear Current Print Queue In Windows Vista & Windows 7.
Follow the steps in this document to get to the device manager to check for the printer entries.
How do I get into Windows Device Manager?
Then click on Identifying problems in Windows Device Manager.
In the list click on Universal Serial Bus controllers and look for USB mass storage device and USB printing support, (make sure any other printers are turned off or disconnected)
Let me know what it showed in the device manager.
Check to make sure the proper port is selected.
Go to start, Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
Make sure the USB has a check mark beside it, if not put the check mark there and apply the changes.
Check the print Queue.
In the Devices and Printers folder.
Right-click the name of the product and then click See what's printing .
Click the Printer button, then click Cancel All Documents if there are any documents in the queue.
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
Try printing again.
What operating system are you using on the 3 computers? How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Print a configuration page to see also if the printer has a valid IPV4 address, so we have that information for when we setup the wireless. Printing a Configuration Report.
Provide the first 3 sets of numbers in the IPV4 address.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Photosmart 6510 e-All-in-One Printer Does Not Print Black Ink

I have run all the troubleshooting listed from HP and the "check" warrenty doesn't come up blank. I would like to not have to purchase a new printer to fix this any help would be greatly appreciated:
1) Rebooted Printer
2) Installed new printer cartridge (2nd one) - really not happy about this as that represents almost $50 in HP ink
3) Checked venting - Not the problem
4) From Tools ran head cleaner - still only prints colors (or grey)
I've liked HP printers for a long time, but after reading the forums I'm really seeing an issue with the model I puchased. I don't mind purchasing HP ink and my printer isn't a high volume use printer so I expect it to last beyond 1 year 1 day.
I have the SN and product number available if a tech needs.
Chris

Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My HP Officejet 4315 All-in-One does not print

My HP Officejet 4315 All-In-One printer does not print althoug it is connected to my laptop and working properly
The dial shows the word FAX instead of PRINT. How can I remove the word FAX? because I think this is the prolem
Any one with info pls email me at:[edited email by moderator] Thanks, pedrodomenech

Hello @pedrodomenech , and welcome to the HP Forums, I hope you enjoy your experience!
I can see you're running into fax/print issues.
I would love to help with that, but I need a little information to try and help you first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw. It displays "No AirPrint Printers Found'.

My iPhone 6 iOS 8.2 does not print on HP Color LaserJet Pro MFP M476nw.
It displays "No AirPrint Printers Found."
Same thing for iPhone 5S iOS 8.2.
Both iPhone and printer on the same wifi network.
I tried printing from different applications. AirPrint does not work.
I tried turning off and back on, reset, printing from different applications, ...
iPhone 6 prints through HP Wireless Direct printing.
Sony laptop works via wifi.

Hi mtotonji,
Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Sincerely,
- Brenden

Printer does not print. Even the test page did not print. I put in a new cartridge.

Printer doesn't print.

adnerb wrote:
My printer does not print the computer screen says scanner failure. I have a HP Officejet 5610v All-in-One printer. The printer is connected with USB. The operating system is Windows Vista. Help!!
See the troubleshooting steps in this page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Firefox does not print. I AM DONE USING FIREFOX UNTIL THEY FIX PRINTING PROBLEMS ONCE AND FOR ALL!

Firefox does not print. Mozilla doesn't seem to care to fix this problem, ignoring the numerous customer requests and pleadings for help. At this point, I AM DONE USING FIREFOX UNTIL THEY FIX PRINTING ONCE AND FOR ALL!!!!!!!!!
== This happened ==
Every time Firefox opened

I honestly think the OP is making the correct decision to quit using Firefox due to all the print-related problems and Bugs that are in Firefox, '''that Mozilla doesn't want to fix'''. And there are more Bugs that affect only the Mac-platform (like the one where the user has to open a page in a new window for the 2nd web page printed from that window), than there are on Windows and Linux.
Users having to reset hidden preferences repeatedly isn't a cure.
The same 3 print-related Bugs in 2002 that caused me to take 6 months to switch over to ''Phoenix'' from IE 5.5, '''are still present in Firefox!''' I print nothing from Firefox these days without viewing Print Preview first, then about 10% of the time I do a "View in Opera" and do a Print Preview there - which shows a good print out 95% of the time (which IMO shows the page isn't at fault), and print it from Opera.
1660 Bugs listed for "'''print'''"
https://bugzilla.mozilla.org/buglist.cgi?quicksearch=print

Mail does not print attachment name & prints small

When printing an email, if it has an attachment, it does not print the attachment name. It prints the icon of the attachment (excel, word, psd, etc.) but it doesn't print the name of the file under it. This started happening since upgrading to Mavericks.
Also, emails are printing much smaller. Is there a way to enlarge the font when printing?

The same here and quite a lot of other Mail bugs - and all since the new MacPro and Mavericks, no such problems with Mavericks on the MacBookPro 2011 though
Sometimes the file names are printed, sometimes not and there is no way to find out why - it happens on and off with own mails to be sent and mails received.
Workaround for own mails is put each file underneath the other with some distance from the last word. Workaround in case of customer mails received go to reply, edit signature on top, reduce to one page and hope .... sometimes it works.
Also: on and off, Preview will show and printer will print only header on the first page, then body text on the second - only workaround to date (and believe me, I've tried everything) is use Reply, eliminate your own signature and reduce the printed area to less than a page
Also: long mails with back-and-forth messages may print a line half on one page and lower half on second one .... no workaround here.
Seems Mail is going to A4 US instead of A4 small (Europe), though this is not what the printer and the system or Word etc. are set to.
And a sneaking suspicion, that it works ok with people sending me mails from a Mac, but not from a Windows box ... can't bother all my customers though and ask
So please Apple - lots of people have the same problems - will you finally do something about it ... and yes I used the Feedback function
Suzanne

11x17 tabloid does not print correctly

I am using an HP Photosmart printer model 8550, my previous printer was an HP Photosmart 8750. That printer died and the 8550 is the newer model of the same printer. When trying to print an 11X17 document in tabloid, the page does not print correctly nor does it show in preview mode correctly. The page shifts to the upper left corner so that the left side and top of the document do not print. If you scale down the size you can get it to print the whole documentm but you cannot get it to use the whole 11x17 page. Anyone else with this problem and a solution? Thanks!

[email protected] wrote:
I am having a similar problem. I have windows XL,
and a hp Deskjet 9800. I have been using PM 6.5 ever since it came out. I publish a newsletter using tabloid fold in half, under booklet. So it is a really a 4 page document. It has always done fine until this week. It prints the copy in reduced format that would fit on a 8 1\2 x 11. I have tried every setting possible, with no success. Today I downloaded the trial 7.0 version, it does the same thing. I went back and printed old versions that a 3 & 4 years old they won't print right now, either.
It's old software and new operating system/printer drivers. You are unlikely to get any help from Adobe or HP but you can try.
Create a PDF and print that as it's unlikely the DeskJet has PS mode.
BTW, booklet printing is far easier with ISO paper sizes.
Move on up to InDesign while you can still get a big discount with PM Licence number.

My iPhone 4 has just shut down. Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge. Any suggestions

my iPhone 4 has just shut down. Rang the phone then vibrated for 2 minutes bank screen, will not turn on, also tried charging and will not charge. Any suggestions? I did download a ringtone app and went on to iTunes to sync!.

Try charging the iPhone via a wall socket for at least 30 minutes then try a reset by pressing and holding the sleep/wake button and the home button for 20 seconds (maybe longer) until the Apple logo appears, ignore the red slider. Then turn back on. You won't lose any data doing the reset.

My MP970 does not print

My MP970 does not print. I do not get any error message. I have Windows 7. I downloaded the latest drivers (I think). What can I do??

Welcome tommar!
What error message, if any, do you get? Have you run the set-up available here?
http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp970#Dr...
I think the process should print a test page to confirm everything is working, and will probably help you troubleshoot if that is not successfull?

HP Officejet 6000 Wireless - Does not print black correctly.

HP Officejet 6000 Wireless - Does not print black correctly.
Previously the printer was printing fine.
This evening I printed a diagram I made in MS PowerPoint. The diagram contained black and red text along with black, red, and blue lines. When I took the printed page from the printer, all the black items looked faded. Instead of black, they printed as a light, faded gray. The red and blue printed correctly.
Another user of the printer printed some documents around the same time. These documents had nothing but black text. Every page this user printed showed up completely blank. The black was not even faded. There were no signs of anything being printed on the pages at all.
It seemed strange that one print job would print faded black and the other printed nothing. Considering the possibility that the ink was low, a new black cartridge was placed into the printer. The exact same results occured. My diagram printed correctly except for the fact that the things that were supposed to be black were coming up as light gray. Once again, the documents printed by the other user came up completely blank.
I ran a print test on the printer. It printed a Windows logo with the word "Windows" below. The logo printed correctly. The text showed up as a light, faded gray.
A third user printed an Excel spreadsheet. The cell borders were printed as a light gray. Nothing else printed. Everything in the spreadsheet was supposed to be black.
The third user also printed a recipe from MS Word. Most of the text showed up as a light, faded gray. Some text did not show up at all. I could not see any correlation between what showed up in faded gray and what did not show up.
It seems to me that if something was wrong with the cartridges, it would either always be faded or not print at all. I can consistently get some things to print faded and other things to not print at all. Color always prints correctly.
The print jobs were sent to the printer wirelessly from three different computers. Two computers run Windows 7 (x64). The third computer runs Windows XP SP2.
As far as I can tell, nothing was changed or done differently between now and the last time something printed correctly.
Might this be a driver issue? Since the printing consistently prints one way for certain files and another way for other files, I don't see it as being caused by hardware. If it's not a software issue, what could possibly cause the effects I described above?

This article should help resolve your partial/blank pages:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

8500 does not show troubleshooter as turned on. It is on and will not print.

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