9500 Communicator lack of support - USA

I purchased the 9500 Communicator from Dubai back in Nov 2004 while stationed overseas with the US military, when the 9500 first came out. I have been using the phone in the US without any real major issues. Being the clumsy person that I am, I have dropped the phone on several occasions. On one of those occasions the phone fell and the front face came off and so did the keypad. It was windy and the keypad flew away why it was not attached as one with the face place I have no clue, what was Nokia thinking? Still I was able to use the phone since I remembered where the numbers were on the blank keypad.
My issue with Nokia is:
I have been trying for over two weeks to get some one in Nokia (USA, Middle East and UK) to give me a Repair Service Center's address where I can mail my communicator. I need to replace the worn/scratched/broke front and back cover as well as getting the firmware upgrade [current version I have is: 4.44(1) ] and yes, my front cover has started to flop as well.
1) I do NOT care WHERE I have to send it, just give me an address!
2) Yes I know that it is out of warranty and that I WILL have to pay for the service and parts, FINE I will PAY, JUST GIVE ME A PLACE TO MAIL IT TO! This is the question I have been asking for ever it seems! What part of this request is not comprehend able?
3) Nokia’s customer support is so pathetic! All you get is the run around! Everyone is just trying to point the finger to someone else. I even tried to order just the keypad from the US and I was told there might be a difference between the US keypad and the UK version - I DO NOT THINK SO! I have been in the telecom & computer industry in both commercial & government/military for almost 15 years. It's not like the US/UK keypad is in any other language than English! The number 1 will always look like the number 1 in the UK and the US! What a lame excuse! It is like Nokia can not communicate with each other at a Global Enterprise level! Is this NOT a Global company? What type of message are you sending your customers and your investors? I mean just because there are regional subsidiaries should not mean that there is NO communications between other regions, or wait are Nokia's products NOT communications equipment? If they can sell communication equipment and can NOT communicate amongst themselves that's pretty pathetic! It is pretty sad that one customer service center has no access to the other. Have you not heard of the software like the Remedy ticketing system? It is great for supporting things like customer support even on a Global scale!
What should have been a mundane task of giving me an address has turned into a praying for a miracle to happen request! Why did this happen? Why should it go so far up to the next level? What type of changes in training is Nokia implementing if that?
Why doesn’t the Executive branch review the Operations & Maintenance (O&M) procedures to make Nokia more efficient? Do they not listen to what their customers and industry want/ need? There are so many websites that do reviews on products like Nokia phones, is there no group in Nokia that takes heed to what others think of their product and review them and if possible send those changes down to the research and development and production departments? I know I am not the smartest guy, but I think I have been around to know better on what things companies can do to create and sell their product and thus make a name and PROFIT for themselves! Currently in the US, Nokia's stock price is ONLY $4.00 (USD). I'll bet if they actually made better products, see where industry is headed, actually listened to their customers and did some really good predictive analyses in marketing they would be an even better company producing a much better product that would create a frenzy of people all over the world wanting to buy their products like the Motorola Razr mobile phone when it first came out!
It seems that everyone I have spoken to says the same thing: Nokia products are nice but they lacks features, standard operating system, availability of software, looks, and support!
Nokia is suppose to be a Global company trying to sell its products to people and companies on a Global scale. If you can NOT support your own product then how in the hell are you suppose to support your customers? I always thought that the 9500 Communicator was Nokia's top of the line product? Well if that being the case then Nokia SHOULD have top notch support for this product! If Nokia is suppose to be the Mercedes of mobile phones well act like it then! If you can not support your high end system then why produce it in the first place? There should be tons of competent technical support professionals, options, upgrades and accessories etc... if you want to make Nokia into an industry leader then you need to have a product that works well and is sought after not only by customers but also by your OWN employees and is supported well and get some real talented minds to think of some newer things to integrate in your phone lines. Basically the Communicator series should have EVERYTHING that the mobile business customer needs on the road without having to carry around a laptop!
Maybe on the NEXT version/ generation of Communicators they would have:
Vibrate mode
Voice recognition
Operating system should be Microsoft windows mobile based
More local storage especially for MP3s
Use ring tones
2.0 or greater Mega pixel camera
Mini USB connector
USB 2.0
Programmable soft keys
Newer Bluetooth for stereo headsets
A lit keypad for when the cover is open
An external keyboard that folds and you can use for emails/ SMS
802.11 (b/g/n) support with WAP/ WEP encryption
Colored face and back plates that are interchangeable
Touch screen would be an improvement
Larger capacity internal memory
Ability to block calls that were Unknown, or originate from blocked numbers, certain numbers/ certain area codes etc...

Hi
http://www.apps.nokia.co.uk/clubnokiaservice/
If you key in 'London' into the search box, you should get a list of Nokia service companies who should be able to help.
Although I'm not in London I have used similar 3rd party companies to do chargable repairs (eg when hinges broke!)
You could try calling some of the them to see how they might be able to help.
Good luck!!
Rich

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My site has a political message. It is about launching a much needed political movement in the Middle-East. The Site invites people to register as members and hopefully bearers of this Political Call.
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Message was edited by: rkkwan
Message was edited by: rkkwan

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Message Edited by meatbawl on 23-Nov-2009 12:46 AM

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Windows XP
Windows XP

Apple people don't comment here, it's a user to user forum.
But you've got me interested. CD-TEXT, what is it? Should I just look it up in wikipedia or do you have a better explanation of what it is you're after?

[svn:fx-trunk] 11454: ASyncList class ASDoc change: added explicit warning about the lack of support for re-inserting pending items .

Revision: 11454
Author:   [email protected]
Date:     2009-11-04 18:17:33 -0800 (Wed, 04 Nov 2009)
Log Message:
ASyncList class ASDoc change: added explicit warning about the lack of support for re-inserting pending items.
QE notes:
Doc notes:
Bugs:
Reviewer:
Tests run:
Is noteworthy for integration:
Modified Paths:
    flex/sdk/trunk/frameworks/projects/framework/src/mx/collections/AsyncListView.as

M57 and any graphics cards - total lack of support - and do not buy

well just been in touch with support to find out if a new bios is coming out to support graphics cards that most people have. (HD5450 nothign over powerful) Sorry not suported in any way, only 3 crappy cards are supported officially. Basically told to sling hook Remind me not to buy IBM again from the total lack of support or updates.PCI-E standard - not if your IBM

WINNER WINNER CHICKEN DINNER!!!!!!!! I have eight (8) of the ThinkCenter M57 6072 HDU running BIOS 2RKT64AUS. I have E8400s in a couple of them @ 3.0 GHz from the stock E7200 2.66GHz. Paid $65 each of the M57s at an online goverment surplus site. The machines are used by our kids for general homework and League of Legends, Warcraft, etc. The onboard graphics would not run these games. Purchased a ASUS Radeon HD 5450 Silent 1GB DDR3 64BIT PCI-E DVI-I HDMI HDCP Passive Low Profile Video Card for about $35. ***FAILED TO POST***. Purchased a VGA GIGABYTE|GV-N640D5-1GL RTL (NewEgg or NCIX) and it installed, posted, booted, and graphically scored 7.1 on Windows Experience Index and over 1300 on Perfomance Test 8.0 from Passmark Software. Card cost $100 (not on sale) Also purchased a pair of non-matching GT630s (~$65-100) and a GT610 (~$55) to try along with the GT640 but when they all came I started with the GT640 and never looked back. RMAd the others and bought six(6) more GT640s; only six(6) because I killed one of the motherboards updating the BIOS with the E8400 installed!! Only Flash with the correct CPU in I guess. I also intalled a ASUS Xonar DG 5.1 Channel PCI Sound Card 24BIT Dolby Digital DTS 105DB SNR W/ Headphone AMP for $35 and it went in the available PCI slot and now these machines rip and scream. The slowest part of these machines is the memory and the HDD. Easy to put in a nice SSD if someone wanted. And I might experiment with the E8400 machines with some faster memory. These machines are so well built as far as the modular little cases go. Cheers all and GOOD LUCK!

Does Nokia 9500 communicator vibrates?

Hey am having a problem am missing lots of calls on my Nokia 9500 communicator.This is happening due to the nature of my job,it only rings so i wanted to know if you can really help me getting to vibration setting if it has one.I have been trying to browse through it but can't find the vibration setting.Please help me.

http://mobile.f-secure.com/downloads/trial/index.html
There is a vesion near the bottom of the page.
See your user manual for instructions on how to install software.

9500 Communicator lack of support - USA

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