ADF not working in brand new LaserJet Pro MFP M127-M128

We recently purchased a LasertJet Pro M127-M128.  The ADF does not work consistently.  It automatically prompts to glass feed.  When we change scan feeder and insert the document to the scanner we get an error report "ADF does not contain any pages.  Insert the pages and rescan."  There are already pages in the scanner. This is very frustrating.  I do not want to return this device but if we can't solve the problem we have no choice.  Thank you!

Hello , Welcome to the HP Support Forums!
I would like to work with you today with resolving the automatic document feeder issues that you're experiencing on your HP LaserJet Pro MFP M127fw. By the sounds of what you're describing, it does sound like you're experiencing a paper sensor issue with the automatic document feeder. To confirm this, can you remove all the paper from your automatic document feeder and with the printer at its normal screen insert 1 sheet into the feeder. The printer should make a 'ding' noise or display 'original' or 'document loaded' on the screen of the printer. Should none of these things happen than the paper sensor is not 'seeing' pages in the feeder and will not attempt to feed anything.  I'm going to provide some troubleshooting steps to resolve this automatic document feeder issue.  First, can you please run through the following HP Support document. The document does indicate the it is for a Paper Jam error, which I know you're not experiencing. However, it is always a good idea to check the automatic document feeder for any packaging debris or paper.  'Original Jam: Clear jam, and then press OK'  Once you check the automatic document feeder for debris and ensure that nothing is stuck in the mechanism, proceed with the next steps. Clean the pickup rollers and separation pad in the document feeder:
 1. Lift the document-feeder input tray. 2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and  damage the product. 3. Once dry, close the document-feeder input tray. Load 1 piece of paper in the automatic document feeder. Ensure the paper guides are adjusted and the feeder lid is closed tight. Does the product detect paper loaded now?  If the printer still fails to recognize paper as loaded in the feeder a reset may be needed.  Please respond to this post with the result of your troubleshooting. Best of luck!

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