Adobe Reader & Outlook 2003/2007 send to email
I have multiple Windows XP users experiencing this problem when trying to send and PDF file through email.
Adobe-File-send through email.
Adobe and the email gets locked up with the following error message:
"Microsoft Office Outlook, The operation failed due to network or other communication problems. Check your connections and try again."
It seems that if the users send the email within 30 seconds the email sends ok but if the wait past 30 - 60 seconds thats when the above error occurs.
Microsoft said this an adobe issue and Adobe said they had the fix for Acrobat users to upgrade to version 9 but when I told them I'm using Adobe reader 9 and I have the same problem they told me adobe reader users have to use the forums for support.???
Has anybody seen this before and have you found a workaround?
I have been seeing this off and on. It is rarely consistent and I have been waiting to find a PC that could reproduce this. I finally got one and was able to reproduce the issue about a dozen times back to back, often when the message has been open for a couple minutes. I have been using Windows Debug tools to isolate the culprit and capture a dmp file to analyze. In each instance of the problem a hang is produced after clicking OK to the message. This is where I have been starting the capture. In our case all the dumps of outlook.exe show the culprit as being valkyrie.dll, an add-in associated with Symantec Enterprise Vault. After disabling the add-in, the issue could not be reproduced. I am not 100% convinced though. I would like to know if other dumps outside of our environment point to the same culprit.
To capture a dmp file you will need to install the debugging tools for windows from Microsoft. Once installed, go into the folder where it is installed (C:\Program Files\Debugging Tools for Windows (x86) by default) and run adplus.vbs. Dont worry about the details now, just click OK or Yes to the prompts. You will use adplus from the command line when the issue happens. To do this:
Create the problem and click OK to the "The operation failed due to network or other communication problems. Check your connections and try again". Outlook should become unresponsive/hung up.
Open command window (Start>Run and type cmd).
Navigate to the folder where the debugging tools were installed (cd c:\program files\debugginf tools for windows (x86))
Create a dmp file by running the following: adplus -hang -pn outlook.exe(-hang will tell adplus that a there is a hung application you wish to dump and -pn specifies the process name)
A dialog box will indicate that a folder has been created in the windows debugging folder. It will be named something like Hang_Mode__Date_... The date and time will correspond to the date and time of when the dump took place. Go into this folder and verify there is a .dmp file. The name of the file corresponds to the process ID of the process, the process name, and date and time. The file can be fairly large since it consists of a memory dump.
To analyze this file, open Windbg from the exe or from Start>Programs>Debugging Tools for Windows>WinDbg.
Go to File>Open Crash Dump and locate the file above.
Dont worry about all the jiberish you initially see. In the empty line at the bottom run the following command: !analyze -v. While the file is being analyzed, the status message will say BUSY. Dont worry about the "Error: Symbol file could not be found..."
Look for the FAULTING_MODULE and MODULE_NAME. In our case the culprit this was ntdll and Valkyrie. As mentioned above, Valkyrie.dll is associated with the Symantec Enterprise add-in and this is what we are currently looking at with Symantec.
This is an example of the dump:
I would be interested to know what results you have found.
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Actual error: "Adobe Reader 9.3 has stopped working"
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 9.3.2.163
Application Timestamp: 4bb82a58
Fault Module Name: olmapi32.dll
Fault Module Version: 12.0.6514.5000
Fault Module Timestamp: 4a89d653
Exception Offset: 00001f1e
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789This our failure when it craches....:
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 9.3.2.163
Application Timestamp: 4bb82a58
Fault Module Name: dhcpcsvc.DLL
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd9b5
Exception Offset: 0000129b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.16.7
Locale ID: 1030
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
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Outlook crashes when sending an Email
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Process: Safari [6927]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~1
Code Type: X86 (Native)
Parent Process: launchd [118]
PlugIn Path: /Library/Internet Plug-Ins/Silverlight.plugin/Contents/MacOS/CoreCLR.bundle/Contents/MacOS/corecl r
PlugIn Identifier: com.microsoft.net.coreclr
PlugIn Version: 4.0 (4.0.51204.0)
Date/Time: 2011-05-04 10:54:24.362 -0500
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 241596 sec
Crashes Since Last Report: 17
Per-App Interval Since Last Report: 524954 sec
Per-App Crashes Since Last Report: 12
Anonymous UUID: 46CCA86D-AE1C-4B4E-9372-40105A6DE2AE
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x979a9156 __kill + 10
1 libSystem.B.dylib 0x979a9148 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x97a3b899 raise + 26
3 libSystem.B.dylib 0x97a519b8 abort + 93
4 com.microsoft.net.coreclr 0x2647f3e6 NGenWorker + 465638
5 com.microsoft.net.coreclr 0x2647f453 NGenWorker + 465747
6 com.microsoft.net.coreclr 0x2647ef96 NGenWorker + 464534
7 com.microsoft.net.coreclr 0x2622c05f GetCLRRuntimeHost + 286895
8 com.microsoft.net.coreclr 0x264aabe3 PAL_InitializeCoreCLR + 57795
9 com.microsoft.net.coreclr 0x2622551c GetCLRRuntimeHost + 259436
10 com.microsoft.net.coreclr 0x2622a8ad GetCLRRuntimeHost + 280829
11 com.microsoft.net.coreclr 0x262e4d09 GetCLRRuntimeHost + 1043801
12 ??? 0x23b00197 0 + 598737303
13 ??? 0xffffffff 0 + 4294967295
14 ??? 0x23b000bf 0 + 598737087
15 ...microsoft.SilverlightPlugin 0x247ec8a9 ippiDCTQuantInv8x8LS_JPEG_16s8u_C1R_SSE + 8921
16 ...microsoft.SilverlightPlugin 0x240c489d main + 794221
17 ...microsoft.SilverlightPlugin 0x24679440 PopupRoot_GetOpenPopups + 400448
18 ...microsoft.SilverlightPlugin 0x24680153 PopupRoot_GetOpenPopups + 428371
19 ...microsoft.SilverlightPlugin 0x2467fca0 PopupRoot_GetOpenPopups + 427168
20 ...microsoft.SilverlightPlugin 0x24662c2d PopupRoot_GetOpenPopups + 308269
21 ...microsoft.SilverlightPlugin 0x24663f79 PopupRoot_GetOpenPopups + 313209
22 com.apple.CoreFoundation 0x924fce02 __CFRunLoopDoObservers + 1186
23 com.apple.CoreFoundation 0x924b848a CFRunLoopRunSpecific + 490
24 com.apple.CoreFoundation 0x924b8291 CFRunLoopRunInMode + 97
25 com.apple.HIToolbox 0x90a86e04 RunCurrentEventLoopInMode + 392
26 com.apple.HIToolbox 0x90a86bb9 ReceiveNextEventCommon + 354
27 com.apple.HIToolbox 0x90a86a3e BlockUntilNextEventMatchingListInMode + 81
28 com.apple.AppKit 0x9706d78d _DPSNextEvent + 847
29 com.apple.AppKit 0x9706cfce -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
30 com.apple.Safari 0x00016725 0x1000 + 87845
31 com.apple.AppKit 0x9702f247 -[NSApplication run] + 821
32 com.apple.AppKit 0x970272d9 NSApplicationMain + 574
33 com.apple.Safari 0x0000acf9 0x1000 + 40185
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9796e922 kevent + 10
1 libSystem.B.dylib 0x9796f03c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9796e4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9796e29e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9796dd21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9796db66 start_wqthread + 30
Thread 2: WebCore: IconDatabase
0 libSystem.B.dylib 0x97976046 __semwait_signal + 10
1 libSystem.B.dylib 0x97975d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x97977998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.WebCore 0x95f53a5a WebCore::IconDatabase::syncThreadMainLoop() + 266
4 com.apple.WebCore 0x95f4fd5c WebCore::IconDatabase::iconDatabaseSyncThread() + 188
5 libSystem.B.dylib 0x979757fd _pthread_start + 345
6 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 3: Safari: CertRevocationChecker
0 libSystem.B.dylib 0x9794809a mach_msg_trap + 10
1 libSystem.B.dylib 0x97948807 mach_msg + 68
2 com.apple.CoreFoundation 0x924b937f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x924b8464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x924b8291 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f34f 0x1000 + 189263
6 com.apple.Safari 0x0002f098 0x1000 + 188568
7 com.apple.Safari 0x0002f031 0x1000 + 188465
8 libSystem.B.dylib 0x979757fd _pthread_start + 345
9 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9794809a mach_msg_trap + 10
1 libSystem.B.dylib 0x97948807 mach_msg + 68
2 com.apple.CoreFoundation 0x924b937f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x924b8464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x924b8291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x981936f4 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x9815aad0 -[NSThread main] + 45
7 com.apple.Foundation 0x9815aa80 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x979757fd _pthread_start + 345
9 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 5: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x9794809a mach_msg_trap + 10
1 libSystem.B.dylib 0x97948807 mach_msg + 68
2 com.apple.CoreFoundation 0x924b937f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x924b8464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x924b8291 CFRunLoopRunInMode + 97
5 com.apple.Safari 0x0002f34f 0x1000 + 189263
6 com.apple.Safari 0x0002f098 0x1000 + 188568
7 com.apple.Safari 0x0002f031 0x1000 + 188465
8 libSystem.B.dylib 0x979757fd _pthread_start + 345
9 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x97967066 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x924f8c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x979757fd _pthread_start + 345
3 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 7: WebCore: LocalStorage
0 libSystem.B.dylib 0x97976046 __semwait_signal + 10
1 libSystem.B.dylib 0x97975d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x97977998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x9033f901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 libSystem.B.dylib 0x979757fd _pthread_start + 345
5 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 8: Safari: SnapshotStore
0 libSystem.B.dylib 0x97976046 __semwait_signal + 10
1 libSystem.B.dylib 0x97975d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x97977998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.JavaScriptCore 0x9033f901 ***::ThreadCondition::timedWait(***::Mutex&, double) + 81
4 com.apple.Safari 0x00045265 0x1000 + 279141
5 com.apple.Safari 0x000451b5 0x1000 + 278965
6 libSystem.B.dylib 0x979757fd _pthread_start + 345
7 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9796d9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9796df48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9796db66 start_wqthread + 30
Thread 10:
0 libSystem.B.dylib 0x97976046 __semwait_signal + 10
1 libSystem.B.dylib 0x97975d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x97977998 pthread_cond_wait$UNIX2003 + 73
3 com.apple.CoreVideo 0x931f86fe CVDisplayLink::runIOThread() + 1016
4 com.apple.CoreVideo 0x931f82ea startIOThread(void*) + 156
5 libSystem.B.dylib 0x979757fd _pthread_start + 345
6 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x97976046 __semwait_signal + 10
1 libSystem.B.dylib 0x97975d02 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x97977998 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x91a7c48e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x91a67e15 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x91aea53d MPWaitForEvent + 240
6 ...microsoft.SilverlightPlugin 0x24112379 wcscat + 56377
7 ...microsoft.SilverlightPlugin 0x243e42ac CreateMediaSourceFromStream + 33420
8 ...microsoft.SilverlightPlugin 0x24111b77 wcscat + 54327
9 libSystem.B.dylib 0x979757fd _pthread_start + 345
10 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9794809a mach_msg_trap + 10
1 libSystem.B.dylib 0x97948807 mach_msg + 68
2 com.microsoft.net.coreclr 0x26481302 NGenWorker + 473602
3 com.microsoft.net.coreclr 0x26480278 NGenWorker + 469368
4 libSystem.B.dylib 0x979757fd _pthread_start + 345
5 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x97983a8a select$DARWIN_EXTSN$NOCANCEL + 10
1 libSystem.B.dylib 0x97a1bfd3 select + 92
2 com.microsoft.net.coreclr 0x264b1264 PAL_InitializeCoreCLR + 84036
3 com.microsoft.net.coreclr 0x264b12f4 PAL_InitializeCoreCLR + 84180
4 com.microsoft.net.coreclr 0x264b5927 PAL_InitializeCoreCLR + 102151
5 com.microsoft.net.coreclr 0x264a8a77 PAL_InitializeCoreCLR + 49239
6 libSystem.B.dylib 0x979757fd _pthread_start + 345
7 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x979480e2 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x97975c9c _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x979be45f pthread_cond_wait + 48
3 com.microsoft.net.coreclr 0x264b1a3d PAL_InitializeCoreCLR + 86045
4 com.microsoft.net.coreclr 0x264b6573 PAL_InitializeCoreCLR + 105299
5 com.microsoft.net.coreclr 0x264b0a27 PAL_InitializeCoreCLR + 81927
6 com.microsoft.net.coreclr 0x264b0f75 PAL_InitializeCoreCLR + 83285
7 com.microsoft.net.coreclr 0x26385e77 GetCLRRuntimeHost + 1703623
8 com.microsoft.net.coreclr 0x264aabe3 PAL_InitializeCoreCLR + 57795
9 com.microsoft.net.coreclr 0x26385c73 GetCLRRuntimeHost + 1703107
10 com.microsoft.net.coreclr 0x262403b4 GetCLRRuntimeHost + 369668
11 com.microsoft.net.coreclr 0x262420a6 GetCLRRuntimeHost + 377078
12 com.microsoft.net.coreclr 0x26396be5 GetCLRRuntimeHost + 1772597
13 com.microsoft.net.coreclr 0x26396c98 GetCLRRuntimeHost + 1772776
14 com.microsoft.net.coreclr 0x264aabe3 PAL_InitializeCoreCLR + 57795
15 com.microsoft.net.coreclr 0x26390700 GetCLRRuntimeHost + 1746768
16 com.microsoft.net.coreclr 0x264aabe3 PAL_InitializeCoreCLR + 57795
17 com.microsoft.net.coreclr 0x26387e14 GetCLRRuntimeHost + 1711716
18 com.microsoft.net.coreclr 0x263882cd GetCLRRuntimeHost + 1712925
19 com.microsoft.net.coreclr 0x26388304 GetCLRRuntimeHost + 1712980
20 com.microsoft.net.coreclr 0x2624248e GetCLRRuntimeHost + 378078
21 com.microsoft.net.coreclr 0x26386d7e GetCLRRuntimeHost + 1707470
22 com.microsoft.net.coreclr 0x264a8a77 PAL_InitializeCoreCLR + 49239
23 libSystem.B.dylib 0x979757fd _pthread_start + 345
24 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x979480fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x97975c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x979be66c pthread_cond_timedwait + 47
3 com.microsoft.net.coreclr 0x264b1a16 PAL_InitializeCoreCLR + 86006
4 com.microsoft.net.coreclr 0x264b6573 PAL_InitializeCoreCLR + 105299
5 com.microsoft.net.coreclr 0x264b0a27 PAL_InitializeCoreCLR + 81927
6 com.microsoft.net.coreclr 0x264b0f75 PAL_InitializeCoreCLR + 83285
7 com.microsoft.net.coreclr 0x26385e77 GetCLRRuntimeHost + 1703623
8 com.microsoft.net.coreclr 0x264aabe3 PAL_InitializeCoreCLR + 57795
9 com.microsoft.net.coreclr 0x26385c73 GetCLRRuntimeHost + 1703107
10 com.microsoft.net.coreclr 0x26105b84 MetaDataGetDispenser + 1023092
11 com.microsoft.net.coreclr 0x26386d7e GetCLRRuntimeHost + 1707470
12 com.microsoft.net.coreclr 0x264a8a77 PAL_InitializeCoreCLR + 49239
13 libSystem.B.dylib 0x979757fd _pthread_start + 345
14 libSystem.B.dylib 0x97975682 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x97a51967 ecx: 0xbfffe93c edx: 0x979a9156
edi: 0x01f98030 esi: 0x01f98050 ebp: 0xbfffe958 esp: 0xbfffe93c
ss: 0x0000001f efl: 0x00200282 eip: 0x979a9156 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x263e2060
Binary Images:
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0x1364000 - 0x1365fff +com.ecamm.pluginloader Ecamm Plugin Loader v1.0.5 (1.0.5) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
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0x9928b000 - 0x99341ffb libFontParser.dylib ??? (???) <D85C1840-0FA8-27A2-54B7-FF336099EBC0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.36.9)
Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 232.89 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26100000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24600000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06610000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x06500000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x06300000Sorry for two responses but having problems editing posts.
VirusBarrier will cause you problems. If you really want to install a/v software on a Mac, get either Sophos:
http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-ed ition.aspx
Or ClamXav. http://www.apple.com/downloads/macosx/networking_security/clamxav.html
But do not install any software until Safari is stable.
The Silverlight plugin is part of the reason Safari is crashing. Follow the instructions here for uninstalling.
http://support.microsoft.com/kb/970064 -
Having trouble w/reader & outlook 2003
I have Windows XP w/Outlook 2003 just recently i started to get an error through outlook that stated that it encountered an error and needs to shut down. When i reserche the error it says that it is a compatapility issue w/acrobat reader. So i uninstalled all my acrobat programs and reinstalled reader 8.0 (did it just a few minutes ago). I'm still receiving the error. Any suggestions as to what i'm missing or doing wrong? Thank you very much
Ambertomlynn wrote:.
I have the Mac 10.6.4. Could that be why?
My PDF ALWAYS opens with an Acobat 5.0 version.
I didn't even realize that5 would run on 10.6. 5 is very outdated for that OS. In fiact, I'm surprised it runs at all.
tomlynn wrote:
My problem is the same as the original post. However, when I tried to follow your advice, after opening a PDF I have saved, when I go to File, there is no Get Info to highlight.
No. You don't open the file first. Use Finder to navigate to a PDF file, highlight it THEN use File>Get info... -
I have adobe reader but cant open pdfs from emails. Why?
Getting very frustrated as recently cant open pdfs sent to me by emails although I have Adobe reader app on my tablet. Comes up with message Open file failed. Help please
Donut1950donut1950,
Would you provide more information about your problem so that we can troubleshoot?
What is the version of your Adobe Reader for Android?
What is the version of Android OS?
What is the mail app do you use to read email on Android?
When you try to open an PDF attachment, do you see the dialog "Compete action using" with the Adobe Reader icon? Does the dialog have "Always" and "Just Once"?
Could you tell us the exact error message that you see when you try to open an PDF attachment?
Does the problem happen with ONE particular PDF attachment? Or does it happen with any PDF attachments all the time? -
IronPort SPAM plugin for Outlook 2003-2007
We are looking at rolling this out and just wondering if anyone can tell me how this plug-in works. We have a content filter that copies any mail to [email protected] to a mailbox that we look at to evaluate the amount of SPAM that our staff is reporting. Looks like when we use the plugin to report SPAM the content filter is not working. Any advice?
The spam plugin sends the email directly to https://ipas-complaints.ironport.com so you won't see it as an email going through the normal process.
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This is installed on an edition of ‘Windows Vista Home Premium Service Pack 2’. System type: 32-bit Operating System. Using IE9 browser.
Probably is the best way to go if end of support for ‘Adobe Reader 9.5.5’ is June 23, 2013. Does automatic update select the latest version of ‘Adobe Reader X’?
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Adobe Reader XI crashes while sending message to it
Hi,
I found Adobe Reader XI crashes while recieving windows message ( sent from SendMessage api) from another exe. same things used to work fine with Adobe Reader X.
Any Idea to fix this?
Regards,
ArvindNo knowledge of the problem, but I'd suggest trying to isolate the problem.
Can you find a single specific Windows message that will reliably crash Reader XI? If so, what are the message parameters in full? -
I know this is an Exchange 2013 forum but i can;t seem to locate the 2010 forum.
We recently migrated over to exchange 2010 from 2003 and everything went well until emails were delayed when being delivered to outlook clients. Sometimes up to 15 mins. OWA and ActiveSync clients receive their emails instantly. I know the delay
takes this long because i see it arrive in my phone and then i wait for it to arrive into outlook. i even disabled Cached mode and we still experience delay issues.
Exchange is a single multi role install VM with ScanMail Trend Micro.
Am i missing something here?Hi Viscor,
How long the emails delayed in Outlook?
Please check the message header to verify whether there is anything abnormal.
How about other Outlook clients? If only one end user has this delay issue, please try to run Outlook under safe mode.
Thanks
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