Agent and Supervisor Desktop Updates

With version 7.x of UCCX, if we did an update to our UCCX server, the updated agent and supervisor desktops downloaded automatically the next time a user logged on.
Last night I updated our 8.5.1 server to the latest build.  I went to run the agent and supervisor and it just gave me a message that I had to install the latest version.  It doesnt appear to auto update.  Is there a way to make that work.

Hi John,
Did you run the "Cisco Unified CCX Client Configuration tool " after upgrading your UCCX system. If not please run it and relaunch the CAD or CSD, they will get automatically get upgraded.
Hope this helps.
Anand
Please rate helpful posts !!

Similar Messages

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    Please rate helpful posts !!

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  • Cisco Supervisor Desktop show "Agent Logs - call" and "Agent Logs - state" in N/A ::: UCCX 8.5.1

    Hi team.
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    Anand
    Please rate helpful posts !!

  • CAD Agent blinks in and out of Supervisor Desktop

    Got a problem that started yesterday. Running UCCX 7.0(1)sr5 and I've got this agent that comes and goes from the supervisors desktops. Cadence is about every 2 seconds she appears then disappears.
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    Please rate helpful posts by clicking on the stars below the right answer !!

  • Agent disappearing from Supervisor Desktop

    Greetings -
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    Cisco Unified CCX premium
    9.0.2 SU2 version
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    Thank you for prompt response. 
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    I am sure if I ask the user to use the working agent account, will not have a problem.  I will have to check with the supervisor if they want to try this out.  I will update you momentarily. 

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    please rate helpful posts

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