Cisco EIM agent and supervisor

Hello everyone,
I have a small problem to solve:
I have Cisco CIM EIM/WIM, and created a simple routing and supervisory script for EIM. It is IPTA, integrated solution.
What I want to do is to have agents receive inbound emails and supervisors receive only outbound emails for reviewing (accepting or rejecting) emails from agents.
Agents are receiving inbound emails and supervisors are receiving outbound emails from agents, and that's ok.
But supervisors are receiving inbound emails as well, and I do not want them to receive those emails, only emails from agents for reviewing.
I tried removing agent role from supervisors (in CIM admin console), but they are still receiving inbound emails.
Is there a way to resolve this? What should I configure or not configure for supervisors, not to receive inbound emails?
Thank you
Vlad

Hi John,
Did you run the "Cisco Unified CCX Client Configuration tool " after upgrading your UCCX system. If not please run it and relaunch the CAD or CSD, they will get automatically get upgraded.
Hope this helps.
Anand
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Hi John,
Did you run the "Cisco Unified CCX Client Configuration tool " after upgrading your UCCX system. If not please run it and relaunch the CAD or CSD, they will get automatically get upgraded.
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Different between cisco NAC agent and cisco Clean Access Agent

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Not sure what you are asking for here?
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Yes, I can confirm that we did end up restarting our service with no call drops (I realise now that once a call has been answered, it is no longer using the CCX port and, therefore, won't drop).
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The service restart took about 1 literal minute total - from clicking 'restart' to cycle back to IN SERVICE.
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I have yet to find anything online that says specifically what this service does (or any of the services in Network Services) in parts and as a whole.
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Go to the Administration Console in EIM, then Departments. Inside the Department, there will be an Email folder, and inside that is Aliases. In the properties for each Alias, there is an "Email address" field.
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Changing Permissions in Cisco EIM

Hello All,
For our "Cisco Interaction Manager" we have 2 Managers of our CallCenters who are in charge of creating Reports and keeping an eye on Users/Agents and such. They both aren't the most tech-savvy people, and I myself have little to no experience with EIM except for the little bit I was looking at today.
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Hey Guys, thanks for the replies.
Yea sorry, that was a bit confusing... I think I figured it out though. Not sure what exactly the first change I made did but I think I found the right setting.
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I'll post back when I know.
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Matt

Cisco EIM/ICM Routing Priorities?

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