Agent assignment for task
Hi,
I have copied the standard task TS00008267( Generic Decicion Task) into another task. But when i use the new task, it says no agent assignment.
when I looked into agent assignment mentioned for TS00008267( Generic Decicion Task), it has got "Demo workflows" and "Records Management" as 2 task groups maintained in it.
How can I add these 2 inside my own created task which is a copy of TS00008267 ?
I am new to the workflow concepts. Any help is aprreciated and rewarded.
Regds
Gautam
You don't need to add those task groups, but you should make it a generic decision task.
1) Go to PFTC, open your copied task in change mode
2) Select menu item "Additonal data", "Agent assignment", "Maintain".
3) Select the top line in the screen (there is probably only one), the one that has the ID of your task (TS 9nnnnnnn) and press the button "Attributes" (or select menu item "Edit", "Attributes")
4) Select the radio button "General Task"
5) Close dialog box, F3 out to the main menu
Done. ... Unless the task was already a general task. Then there is something else wrong.
Message was edited by Kjetil Kilhavn:
Shame on me. Yes, you should search the forums as Martin reminds you - I should have mentioned that. Saves both you and us a lot of time. You find your answers sooner, we don't have to answer the same questions over, and over again.
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