Agent Assignment Issue

Hi Experts!
I have successfully activated the PR and PO standard workflow scenario. The only problem is that any user can RELEASE the PR or PO document even if he/she is not the intended approver.
The PR and PO (IMG) release strategies were already defined and I have activated the workflow relevant release codes (MM configuration).
I used the standard workflow template for these scenarios.
The sending of workitem to the approver's inbox works fine. However, other users can view the document and they can RELEASE it.
How could I restrict the approval process where the intended (defined) approvers can only release the document?
Thanks for your help!
I will reward point for useful answers! (--,)
Reymar

Hi Arghadip!
Thanks for that additional info.
I still have problems with the issue.
The approval of PO and PR document involves a hierarchy of approvers. Meaning, a certain document may have 3 or more approvers.
In this case, Approver2 can view the document and RELEASE the document even if Approver1 has not yet approved the document. This scenario should not happen. It should follow the designed hierarchy of approval.
On a positive note, the sending of SAPmail (workitems) works fine and it follows the hierarchy of approval. If Approver1 releases the document, a mail (workitem) is sent to Approver2. If Approver2 releases the document, a workitem is sent to Approver3. This is a good scenario.
The major problem is, (for example) Approver3 can release the document even if it is still Approver2's turn to release. Also Approver1 can still release the document even if it is now Approver3's turn to release.
Am I missing something very important here?
Thanks.
Regards,
Reymar
Message was edited by:
Reymar Ellazo

Similar Messages

PO release - Wrong agent assignment issue

Hello friends,
i have a strange issue with PO release strategy . A particular PO has been assigned to release group EG and release code F2 .
But F2 has no agent assignment defined . However , The PO approval is going for another agent belonging to release code F1 . there are no user exist or BADI defined .
Please assist me what could be the issue ? i do not have debug access and the data is not consistent on test system .
thanks
Raghu V

Hi,
Which Workflow is used?
If it is the standard one then rule 20000027 is used for agent determination.
Kind regards, Rob Dielemans

Workflow - Issue in Agent Assignment

Hi All,
I have created a workflow in development Client.
I has both Customizing as well as Workbench request.
Customizing request contains all Agent assignment for task and Event assignments.
I have transported both customizing as well as workbench request to Qualtiy client but the issue is that agent assignment does not happen is quality client.
I have to login to Quality cleint and do the agent assignment maually then only it works properly.
Is is that i have to tranport the workbench request first and then the customizing request or is there any other way to solve it .
Kindly help me in finding the issues
Thanks & regards,
Chetan Sakunde

not required

Agent determination issue

Hello Experts,
We have developed one custom workflow a year back and last two months we are seeing the issue with Agent Determination randomly. We created a position with 3 users and assigned the Position to the Agent Assignment. Some times the work item sent to other users other than 3 users assigned to the position. We are not able to trace it, why it's behaving like this. Any help would be appreciated.
with best regards
K. Mohan Reddy

If this happens randomely then we can only assume
Please check the wflow log from SWIA whether someone has forwarded the workitem?
There can be also change in Position assignment, Substitute getting maintained.
Also check whether the users are maintained in the Task level if it is General forwarding Not allowed task from the task attribute.
Thanks
Arghadip

Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
it should re evalutae the agents, if this is also not determing then make a note of the RULE ID from activity step and open the txn by using the above function module and try to simulate the rule or please let us know what is the rule type.
Regards
Pavan

Agent Assignment in Workflow

If anyone had worked on customizing the WF for Changed Sub profile, WS1200124, please tell me how to configure the role for the standard task: 1200191, Abbreviation: PDVDispProfi .
I need to use this task for two purposes, one to show to the owner of the profile and second to the manager of the owner of the profile.
I tried giving the rules 01200025 for Employee and 01200024 for the manager in agent assignment for the tasks, but the workflow hangs at these tasks.
If I hardcode the agent to some user, it works fine.
Any suggestion on what would have gone wrong?
Is something to be activated at the rule level?
Thanks in Advance.
Suryakiran

Hi Mikko,
I work on ECC5 system.
Your answer solves half of my issue.
I assign an Expression with &EMPLOYEE& as the agent to task and this sends the mail to the employee.
the Work Item Subject says "Your Dev. Profile has been change".
Now, I also need to send the same mail to the supervisor of the employee.
Here, The workitem text should be "Dev. Profile has been changed for the Employee XYZ".
So, I cloned the task TS01200191 to TS900001,
changed the text accordingly and
created a container element "PERSON"
inserted this element as a variable in the text.
I need to pass this PERSON to the task in the binding from workflow.
This PERSON should be created in the workflow container and filled.
Please confirm if this procedure works or if there is a better one.
Thanks.

Dynamic roles in Agent Assignment

Dear All
I have a requirement of assigning dynamic roles which is stored in container element. When i select the role in the agent assignment of the task all the system roles come in the drop down. How to assign the role stored in the container element in agent assignment.
Thanx in advance

You can use a simple rule that returns the agents having that role FM PRGN_READ_USERS_FOR_ONE_AGR will do the trick.
Or else I think you can just use a role as an expression (haven't done this myself). Just as you would pass in USUSERNAME, prefix it with AG. You may have an issue with data types though if the role name is longer than the standard HR object name, I haven't tried it for this very reason.

Extended Notification not working for Dialog Task with agent assignment

Hi Friends,
I have an issue where I have a user decision step and a sub workflow contains a dialog task with agent assignment.
Extended notification is configured properly and is working properly for user decision step but its not working for the dialog task created as an activity.
Batch jobs are configured to run report SWN_SELSEN.
I was checking SDN and found this discussion handy :
http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4f/3bed495cc018c8e10000000a42189e/content.htm
One thing that wonders me is that notifications show up in SOST 4-5 seconds before the user decision step starts execution.
See screenshot from SOST and WF log.
SOST log :
2 questions here: Why is notification not being sent for Dialog task?
Why is user decision notification being sent that early even before the User decision task starts execution?
Please provide your valuable inputs.
Regards,
Sandip

An activity step with agents is supported by the extended notifications if it is a decision task or not, I have used it many times and it works well just no approval/rejection links if it's not a decision task.
From your screenshot you can see that a mail has been created and is found in SOST, usually this cases are problems with the mail server or connection to it, check the mail settings in the SMTP node in transaction SCOT, also check with mail server team if there is a block to/from the SAP server.

WS20000397 Agent Assignment

I'm setting up WS20000397, a standard SAP workflow template, but I need to set the creator of the Purchase order as the agent.
Unfortunately, there is already a standard Rule in place, and if I switch it out for my custom rule that dynamically determines the ekko-ernam, the Workflow errors out, it needs the rule already in place for something.
Is anyone familar with WS20000397 enough to have experience with it or does anyone know a way to insert code to determine agent in a workflow for the entire thing?
Thanks,
Thomas

This standard workflow isn't part of PO approval.
What this workflow does is, when someone goes into MIRO and creates an invoice using a Purchase order and there is a pricing block, the workflow triggers. It then allows a few different options for the agent to change the po or remove the block, etc..
They want the person who created the PO originally to be the Agent assigned to it. WF_INITIATOR would get whoever tried to create the invoice, not the po I believe. So I can't use that.
I looked much more closely at the error and determined what was wrong with the Rule I created,
Now that my rule is in place correctly, there are no errors, but the agent that I'm telling it to assign is just not being assigned, in fact none are.
This is a separate issue though and I'll work on it myself today before I put up a separate post with any questions I have.
Thank you.

Changes in Customizing for agent assignment do not transport well

Hi,
We have made changes in some tasks regarding agent assignment (we select the option 'General Task' in the Attributes button). This generates a Customizing request.
After releasing these 2 requests (Customizing and Workbench), we transport them from Development to Test. But when checking the new workflow in Test, the Customizing modifications regarding agent assignment do not occur.
We have tried the two possible sequences of transporting the requests: first Customizing and then Workbench, then the other way, with same results.
Is there any specific order that should be followed to correctly transport Customizing and Workbench requests?
I appreciate your help!
Regards,
Ivson

Thanks a lot,
Our wf doesn´t use organizational structure, but checking the transport logs as you suggested (that´s what I should've done first!), has shown an error of type 12 in the last Customizing requests we have sent.
The log error's header says
'Method execution 08.09.2006 16:01:39 (12) Canceled',
Going to the details,
'Execution of programs after import (XPRA)'
'Ended with return code: ===> 12 <==='
There is also one Workbench request with the same type of error.
All clues are welcome,
Best regards,
Ivson

In a Real time project what would be the agent assignment attribute setting

Dear Experts,
I have never worked on a workflow project. I have been only practising workflow on a IDES system. I would like to know in a real live production system what settings do we use when we define the agent assignment at the task level? Do we set the attribute as GENERAL TASK always?
To be more specific as in the task attributes we have many options like
GENERAL TASK
GENERAL FORWARDING ALLOWED,
GENERAL FORWARDING NOT ALLOWED AND
FORWARDING NOT ALLOWED.
From the first three options which is most generally used in a real time projects?
AND
is it necessary to always set the attribute as GENERAL TASK before transporting the workflow definition to other systems from the development system?
appreciate your help on the same.
cheers
chky

Hello Learner,
It depends on the requirement, but in most of the cases we assign the task as general task.
To have some more information on the various attributes,
·        General task
If you define a task as a general task, all users can execute the task. This is useful if the task is used in a workflow and you only want to define the recipients in the step definition. A recipient can forward associated work items to all users.
Work items whose tasks are defined as general tasks and for which no responsible agents or default rules are defined are offered to all users of the SAP System for execution in their Business Workplaces.
·        General forwarding allowed
A work item that represents a task with this property can be forwarded by one of its recipients to all users, even if they are not possible agents of the task.
·        General forwarding not allowed
A work item that represents a task with this property can be forwarded by one of its recipients only to the possible agents of the task.
·        Forwarding not allowed
A work item that represents a task with this property cannot be forwarded by one of its recipients.
Hope this will help.
Regards,
Sam

Agent Assignment Doesn't work For Some Users

Hi all,
In OOCU_RESP there are four agents in a responsibility. But only one (say A) of the four gets tasks in Inbox. The other three (say B, C, D) get nothing.
I removed A from the responsibility and B, C, D still get nothing. In SWIA the log shows no agent assigned. But in SWI2_DIAG there is no error info.
In OOCU_RESP, Simulate rule resolution, i can get all 4 agents assigned.
I feel like there is something wrong with B, C, D's SAP account settings. But I have no clue what it can be. Advise please!

Hi Dayong
Please check the Agent Assignment settings of the task used for sending the WI to the users. Is the task set to General task or specific agents are listed there?
PFTC->Supply the Task-> Additional Data -> Agent Assignment
Also, check if these agents are listed in Excluded agents in the Workflow Step.
regards,
Modak

Agent Assignment Missing

Hi Experts,
I have created a custom workflow which has a user decision step. We have used a rule for agent assignment and we have also maintained General task: can be edited by all users. We have implemented deadline monitoring for this step.
When we moved this workflow to QA, agent assignment (General task: can be edited by all users) was not transported.
Now when we executed the workflow, agent was not determined, but still deadline emails were triggered.
Is this correct ? Shouldnt the workflow go into an Error state as no agent was determined ?
Note: I know that we can transport agent assignment using RE_RHMOVE30.
Thanks.

Requested start states , when the workitem must be sent to user's inbox, In Simple, it mentions after how much interval of time the workitem will in the user's inbox
In your case after 3 Mins of.... (check it) the workitem will be in the user's inbox,
and coming to Latest End , it is a grace period to user to act on the workitems, if user does not act on the workitem then this deadline is reached, in your case teh suer has give one day , if he does not act on the workitem with in one day the deadline is reached.

Collection assign issue in OID provisioning environment

Hy Tom,
I am interested in LDAP with OID PROVISIONING in portal 10g application.
we create a register procedure.
however. i got an error message as ORA-06502: PL/SQL: numeric or value error: NULL index table key value.
After debuging, we found that issue result assign null value .
when we assign as
user_vals(counter2) := entry.attr(counter1).attrval(counter2);
It seems that that we can not assign entry.attr(counter1).attrval(counter2) to other var two time in procedure.
It is server configuration issue or code issue.
Thanks
Newweber
*********************** Code
PROCEDURE pre_add (     ldapplugincontext IN ODS.plugincontext,
               dn IN VARCHAR2,
               entry IN ODS.entryobj,
               rc OUT INTEGER,
               errormsg OUT VARCHAR2
IS
ret                INTEGER;
l_portal_user      wwsec_person.USER_NAME%type;
l_first_name      wwsec_person.FIRST_NAME%type;
l_last_name      wwsec_person.LAST_NAME%type;
l_email      wwsec_person.EMAIL%type;
l_work_phone      wwsec_person.WORK_PHONE%type;
l_mobile      wwsec_person.MOBILE_PHONE%type;
counter1           pls_integer;
counter2           pls_integer;
retval                pls_integer := -1;
s                integer;
user_session           DBMS_LDAP.session;
user_dn           varchar(256);
user_array           DBMS_LDAP.mod_array;
user_vals           DBMS_LDAP.string_collection;
user_binvals           DBMS_LDAP.blob_collection;
indx                number := 1;
BEGIN
l_portal_user      :=null;
l_first_name      :=null;
l_last_name      :=null;
l_email      :=null;
l_work_phone      :=null;
l_mobile      :=null;
l_description      :=null;
rc := 0;
errormsg :=null;
-- Create a mod_array
user_array := dbms_ldap.create_mod_array(entry.binattr.count + entry.attr.count);
-- Create a user_dn
user_dn := substr(dn,1,instr(dn,',',1,1))||'cn=users,dc=e-hms,dc=net';
FOR l_counter1 IN 1..entry.attr.COUNT LOOP
     FOR l_counter2 IN 1..entry.attr(l_counter1).attrval.COUNT LOOP
     ckerror('second loop get value--'|| entry.attr(l_counter1).attrname || '[' || l_counter1 || ']' ||'.val[' || l_counter2 || '] = ' ||entry.attr(l_counter1).attrval(l_counter2));
if entry.attr(l_counter1).attrval(l_counter2)     is null then
ckerror('handle null attribule ');
else
-- get value
          ckerror('get value2'||entry.attr(l_counter1).attrname);
IF entry.attr(l_counter1).attrname ='givenname' then
               l_first_name :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('givename/firstname--'||l_first_name);
     elsif entry.attr(l_counter1).attrname ='sn' then
               l_last_name :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('sn/lastname--'||l_last_name);
          elsif entry.attr(l_counter1).attrname ='mail' then
               l_email := entry.attr(l_counter1).attrval(l_counter2);
               ckerror(' email--'||l_email);
          elsif entry.attr(l_counter1).attrname ='mobile' then
               l_mobile :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('mobile--'||l_mobile);
          elsif entry.attr(l_counter1).attrname ='telephonenumber' then
               l_work_phone :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('work telphone--'||l_work_phone);
          elsif entry.attr(l_counter1).attrname ='cn' then
               l_portal_user :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('cn/username--'||l_portal_user);
          elsif entry.attr(l_counter1).attrname ='description' then
               l_description :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('description--'||l_description );
          else
          ckerror('handle other entry name--'||     entry.attr(l_counter1).attrname);
          ckerror('handle other entry--'||entry.attr(l_counter1).attrval(l_counter2) );
          end if;
end if;
ckerror('end compare at second loop');
ckerror('NULL ASSIGN ISSUE FOR 72 --'||entry.attr(counter1).attrval(counter2));
user_vals(counter2) := entry.attr(counter1).attrval(counter2);
END LOOP;
ckerror('end first loop');
--- put ldap
dbms_ldap.populate_mod_array(user_array,DBMS_LDAP.MOD_ADD, entry.attr(counter1).attrname,user_vals);
user_vals.delete;
END LOOP;
processs other (l_firstname...) vars in SQL sataement
EXCEPTION
WHEN OTHERS THEN
ckerror( 'Exception in PRE_ADD plugin. Error code is ' || TO_CHAR(SQLCODE));
ckerror( ' ' || Sqlerrm);
rc := 909;
errormsg := 'Error code:'|| rc||' exception: pre_add data';
END;

Hy Tom,
I am interested in LDAP with OID PROVISIONING in portal 10g application.
we create a register procedure.
however. i got an error message as ORA-06502: PL/SQL: numeric or value error: NULL index table key value.
After debuging, we found that issue result assign null value .
when we assign as
user_vals(counter2) := entry.attr(counter1).attrval(counter2);
It seems that that we can not assign entry.attr(counter1).attrval(counter2) to other var two time in procedure.
It is server configuration issue or code issue.
Thanks
Newweber
*********************** Code
PROCEDURE pre_add (     ldapplugincontext IN ODS.plugincontext,
               dn IN VARCHAR2,
               entry IN ODS.entryobj,
               rc OUT INTEGER,
               errormsg OUT VARCHAR2
IS
ret                INTEGER;
l_portal_user      wwsec_person.USER_NAME%type;
l_first_name      wwsec_person.FIRST_NAME%type;
l_last_name      wwsec_person.LAST_NAME%type;
l_email      wwsec_person.EMAIL%type;
l_work_phone      wwsec_person.WORK_PHONE%type;
l_mobile      wwsec_person.MOBILE_PHONE%type;
counter1           pls_integer;
counter2           pls_integer;
retval                pls_integer := -1;
s                integer;
user_session           DBMS_LDAP.session;
user_dn           varchar(256);
user_array           DBMS_LDAP.mod_array;
user_vals           DBMS_LDAP.string_collection;
user_binvals           DBMS_LDAP.blob_collection;
indx                number := 1;
BEGIN
l_portal_user      :=null;
l_first_name      :=null;
l_last_name      :=null;
l_email      :=null;
l_work_phone      :=null;
l_mobile      :=null;
l_description      :=null;
rc := 0;
errormsg :=null;
-- Create a mod_array
user_array := dbms_ldap.create_mod_array(entry.binattr.count + entry.attr.count);
-- Create a user_dn
user_dn := substr(dn,1,instr(dn,',',1,1))||'cn=users,dc=e-hms,dc=net';
FOR l_counter1 IN 1..entry.attr.COUNT LOOP
     FOR l_counter2 IN 1..entry.attr(l_counter1).attrval.COUNT LOOP
     ckerror('second loop get value--'|| entry.attr(l_counter1).attrname || '[' || l_counter1 || ']' ||'.val[' || l_counter2 || '] = ' ||entry.attr(l_counter1).attrval(l_counter2));
if entry.attr(l_counter1).attrval(l_counter2)     is null then
ckerror('handle null attribule ');
else
-- get value
          ckerror('get value2'||entry.attr(l_counter1).attrname);
IF entry.attr(l_counter1).attrname ='givenname' then
               l_first_name :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('givename/firstname--'||l_first_name);
     elsif entry.attr(l_counter1).attrname ='sn' then
               l_last_name :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('sn/lastname--'||l_last_name);
          elsif entry.attr(l_counter1).attrname ='mail' then
               l_email := entry.attr(l_counter1).attrval(l_counter2);
               ckerror(' email--'||l_email);
          elsif entry.attr(l_counter1).attrname ='mobile' then
               l_mobile :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('mobile--'||l_mobile);
          elsif entry.attr(l_counter1).attrname ='telephonenumber' then
               l_work_phone :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('work telphone--'||l_work_phone);
          elsif entry.attr(l_counter1).attrname ='cn' then
               l_portal_user :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('cn/username--'||l_portal_user);
          elsif entry.attr(l_counter1).attrname ='description' then
               l_description :=entry.attr(l_counter1).attrval(l_counter2);
               ckerror('description--'||l_description );
          else
          ckerror('handle other entry name--'||     entry.attr(l_counter1).attrname);
          ckerror('handle other entry--'||entry.attr(l_counter1).attrval(l_counter2) );
          end if;
end if;
ckerror('end compare at second loop');
ckerror('NULL ASSIGN ISSUE FOR 72 --'||entry.attr(counter1).attrval(counter2));
user_vals(counter2) := entry.attr(counter1).attrval(counter2);
END LOOP;
ckerror('end first loop');
--- put ldap
dbms_ldap.populate_mod_array(user_array,DBMS_LDAP.MOD_ADD, entry.attr(counter1).attrname,user_vals);
user_vals.delete;
END LOOP;
processs other (l_firstname...) vars in SQL sataement
EXCEPTION
WHEN OTHERS THEN
ckerror( 'Exception in PRE_ADD plugin. Error code is ' || TO_CHAR(SQLCODE));
ckerror( ' ' || Sqlerrm);
rc := 909;
errormsg := 'Error code:'|| rc||' exception: pre_add data';
END;

Unable to delete agent assignment from Standard Task 8267 DECISION

Hi All
In transaction PFTC_CHG I'm trying to Delete Agent Assignment (Shift + F2), the screen simply refreshes and the action is not performed - the user is not deleted from the Demo Workflows parent folder? I'm not sure how to change or remove this entry? Authorisations check out fine.
Regards,
Adrian

Hi ,
Go through below links ..i am sure you will find something helpful.
How to delete agents
remove assigned agents
Regards,
Himanshu Joshi

Agent Assignment Issue

Similar Messages

Maybe you are looking for