Airport Extreme saying no connection to the internet - cable modem still showing all is good. Airport Extreme light is still green.

I am having an issue where my airport extreme is saying there is no connection to the internet but still shows a green light and the status lights on the cable modem are all good. This is affecting both wired and wireless connection.
Today I had an issue where my iMac (wired) and other wireless devices could not connect to the internet but my work PC (windows 7 and also wired) was connected fine...in fact I was on a VOIP call at the time and had no issues. The only way I have of resolving this issue is to power cycle the airport by unpluging it.
Also, during this time I am unable to access the airport base station through via the airport utilities on my iMac, iPhone, or iPad.

I had the same experience yesterday when my airport extreme is green, cable modem has no problem and no internet on wired iMac or no WiFi. After talking to the cable company, there is nothing wrong with the cable modem and the line, the problem is in the System Preference>Network>Advance>DNS of the iMac. I don't know why as it seems like someone just turn my entire set up upside down. The only thing that I can relate to is that I was trying to figure out with Back To My Mac feature in iCloud between office and home.
In the Network, my DNS server somehow is 10.0.1.1 which is internal Apple IP. Take that out and you would see the actual DNS Servers from the providers.
Also when I look at the airport extreme through airport utilities, in Network setting the Router mode is Off (bridge mode). Once change this and everything is good to go.

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Does my airport have to be connected to the internet via modem for my mac to see it?

my imac, macbook, or air wont pic up my airport. should the airport be connected to the internet via modem first?? i have not connected my internet line yet, but once i click on airport utilities it says rescan. all software up to date. **** i suck at this stuff. thx!

Yes, The phone needs an active data connection, either through WiFi or Cellular data.

I have a Power PC G4 which is running on OSX 10.5.8, it has the AirPort utility but cannot connect to the internet as my iMac can, I think I might need an AirPort Card? Is that the case or do I need something different to connect to a wireless modem?

I have a Power PC G4 which is running on OSX 10.5.8, it has the AirPort utility but cannot connect to the internet as my iMac can, I think I might need an AirPort Card? Is that the case or do I need something different to connect to a wireless modem?

Welcome!
Only one variant of the PowerMac G4 could use the faster Airport Extreme Card. The rest used the original Airport card that is pretty slow.
To get fast wireless without buying more than one thing, consider this:
http://eshop.macsales.com/item/Edimax/EW7722IN/
It goes in an available PCI slot
There are USB solutions also. However, all PowerMac G4 towers had only slower USB 1.1 ports, so any USB wireless adaptor can only run at about wireless 'B" speeds (slow) unless you also install a PCI USB 2.0 adaptor card. Doing that would allow a USB wireless adaptor to run at its maximum rated speed. These items working together would accomplish that:
USB wireless "dongle:"
Newer Technology MAXPower 802.11n/g/b USB Adapter + Plug and play direct or with extension cradle
USB PCI adaptor:
http://eshop.macsales.com/Search/Search.cfm?Ntk=Primary&Ns=P_Popularity%7c1&Ne=5 000&N=7069&Ntt=USB+PCI
Each approach has its advantages. The PCI wireless card is a one-piece solution that takes up no desk space. The USB2 card+USB2 Dongle gives you more fast ports for transferring date from other external USB devices (primarily cameras and external hard drives) at hugely faster rates than can the original ports. I have a USB 2 PCI card in my G4 tower strictly for transferring images from my digital SLR camera in a timely manner.

I have full bars but i can't connect to the internet. I've done all the usuall thing like reset the ipad reset my internet security but everytime it says "safari cannot open the page because it is not connected to the internet" Any ideas?y

I have full bars but i can't connect to the internet. I've done all the usuall thing like reset the ipad reset my internet security but everytime it says "safari cannot open the page because it is not connected to the internet" Any ideas?

As with previous posts this is usually a DHCP issue and occurs frequently especially with routers connected to Cable Modems or those Micro-Cell towers.
Unplug all Routers, AirPorts (or other off brand Wi-Fi broadcast units) and any other Wireless broadcast unit that might provide you with a WDS (often other AirPorts feeding off the signal of the AirPort closest to Cable/DSL Modem) and best to totally power down the Unit affected; lastly either hold a reset button on Cable/DSL modem for 30-45 seconds or actually power it down if an option (not suppose to power down Cable Modems that have Telephony for some odd never completely explained to me reason).
Let Cable/DSL Modem re-boot till 'all green lights'. Then power up each device involved in order from closest to farthest waiting each time for completion of initiation. Micro-cell towers can take 10 minutes to completely re-boot and you must wait for across the board green lights in my experience. Even WDS can add a few minutes till all green on mother AirPort unit.
Only NOW may you re-start the offending device and see if it will connect. Works about 99% of the time!

I changed cable providers and now my Airport Express won't connect to the Internet. How do I fix this?

I changed to Time Warner cable. Upon doing so, my Airport Express lost its connection to the Internet. When I run the Airport Utility, I am stuck at the first step, which says the AE doesn't have any DNS server addresses. What are they and how do I find out what they should be? And if I supply them, will that fix the problem?

Have you performed a Factory Default Reset on the AirPort Express?
If not, the Express is still remembering the settings that you programmed into it when you configured it to work with your old modem.
The Express is "looking" for your old modem, but it does not "see" 'it because it is no longer there...so it can't connect to the Internet.
If you have not already tried the Factory Default Reset and you need more info about this, post back for more details.

I can't get my airport time capsule to connect to the internet

I can't get my new airport time capsule to connect to the internet. It works fine with my linksys router

We cannot help with that amount of info..
What internet type and modem do you have? Exact modem make and model may help.
Is the linksys router also the modem? You do know there is no modem in the TC?
How is the Linksys authenticating if it is plugged into the modem??
If cable did you shut down the cable modem for at least 20min to change the router.. this is always required with cable system.. often the time is longer.. one hour or overnight even.

Okay so my iphone says its connected to the internet but the internet only works for games so i cant use things like facebook twitter or youtube PLZ TELL ME HOW TO FIX THISf

Okay so my iphone says its connected to the internet but the internet only works for games so i cant use things like facebook twitter or youtube PLZ TELL ME HOW TO FIX THISf by the way it an iphone 4s and i have never encountered this problem before my dads iphone is the same after we updated to ios 8.1.1 but my mum hasnt updated yet and hers is fine

If deleting then reinstalling the apps doesn't work, then contact the app developer for support.
It sounds, though, like your internet connection is simply very slow.
Try making a backup, then restoring the iPhone as new, and testing again.

I've just changed my router and whilst my laptops sync ok, my G4 tower which connects via an airport express doesn't connect to the internet. I think it's something to do with the IP or DHCP settings but have had no success, any help much appreciated.

I've just changed my router and whilst my laptops sync ok, my G4 tower which connects via an airport express doesn't connect to the internet. I think it's something to do with the IP or DHCP settings but have had no success, any help much appreciated.

Hi Jake,
Is it connecting to the Router or Modem?
Is the new Router using maybe WPA2 encryption? If so, G4s can only do WPA or less.
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
old... http://docs.info.apple.com/article.html?artnum=106653
Hi, this has worked for a few...
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
The Interface that connects to the Internet, needs to be drug to the top of System Preferences>Network>Show:>Network Port Configurations and checked ON.
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
Then... Try putting these numbers in Network>Airport>TCP/IP>DNS Servers, for the Interface you connect with...
208.67.222.222
208.67.220.220
Then Apply.
Also, turn off IPv6:
System Preferences » Network » AirPort » TCP/IP tab » Configure IPv6

I can't connect to facebook. Keeps saying cannot connect to the internet but I am on the internet and can access web pages etc.

I can't connect to facebook. It keeps saying cannot connect to the internet but I am connected as I can access we pages with no problem

Hello there, Patrick.
The following Knowledge Base article offers up some great steps to try when troubleshooting issues with an app you've downloaded to your iOS device:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT6010 I have tried to update my iOS 7.3.0 and I keep getting a msg saying bit connected to the Internet and I am connected by WiFi plus my phone has Internet connected also, I have repeatedly clicked on retry, still get message bit connected to Internet

I have tried to update my iOS 7.3.0 and I keep getting a msg saying bit connected to the Internet and I am connected by WiFi plus my phone has Internet connected also, I have repeatedly clicked on retry, still get message bit connected to Internet

Try this support document http://support.apple.com/kb/TS3694 and look at this section.
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

Everytime I tried updating my iphone's software, it says cannot connect to the internet, when my internet is working perfectly fine, what do I do?

Everytime I try updating my software from 4.0.1 to the latest, It keeps on saying cannot connect to the internet, when my internet is working absolutely fine. What do I do?

Try temporarily disabling your firewall and ALL of your antispyware/antivirus software then try again.

Message says must connect to the internet to move movies from computer to iphone. I have wireless internet. Isn't that "connected to the internet?"

message says must connect to the internet to move movies from computer to iphone. I have wireless internet. Isn't that "connected to the internet?"

Hi,
Please install chipset driver including USB:
http://support.amd.com/en-us/download/chipset?os=Windows%207
Wireless driver:
http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56617.exe
Regards.
BH
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My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?

Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again

Why (out of the blue) airport extreme can't connect to the internet?

Suddenly the airport extreme on my macbook pro (10.6.8) decided to completely stop working. the modem/router work fine as i tested them with another computer and i've brought my macbook to another house and tested it there and the same thing happens. if i'm hardwired via ethernet cable the internet works like normal. which is what i'm doing now.
the wireless icon on the top of the screen shows full strength and when i click on it it shows my network with a check mark next to it but if i try to open a browser window it won't work. opening network preferences shows that airport is not connected and it does not have an IP address and can't connect to the internet. if i open airport utility (5.6.1) it says "airport utility unable to find any airport wireless devices".
everything was working fine a few days ago.
what's going on?

The same thing happened to me, and I took it to get looked at and they even replaced my base station, but then it kept disconnecting. I finally found the answer that solved my problem, but now I can't find the post that solved it to direct you toward. So I'll try to re-create it as best as I can.
Like that user, I have Xfinity. The other user had received this assistance from Comcast tech support (Which is sad that Comcast was more helpful than ... anyone ... but especially Apple), so if it doesn't work they should be able to help fill the gaps. Chances are, you may be better off getting assistance from your ISP than from Apple.
Basically, Comcast switched over to IPv6, and it needs to be accounted for or else the AEBS will drop the signal from the DSL modem.
1. Open Airport Utility
2. Click Edit on your AEBS icon.
3. Click the Internet tab.
4. Click Internet Options.
5. Make sure IPv6 Mode is set to "Tunnel."
6. Click the "Enable IPv6 Connection Sharing" radio button so that it's active.
7. Save changes, Update the new settings, and let the AEBS restart with the new changes.
I fixed it a couple of days ago, and it's worked perfectly since then.
Here's the post that fixed it. https://discussions.apple.com/message/21916742#21916742
Here's the Comcast information the post refers to. http://www.comcast6.net/index.php/6to4config#faq3
Message was edited by: Crimsondude

AirPort says 'connected' but Safari says 'not connected to the internet'

I'm stumped.
I just replaced a failed HD. Installed OS from original disk. Airport shows strong signal and says "connected" but when trying to open Safari or check for software updates I receive a 'you're not connected to the internet' message.
Remember I had upgraded to Snow Leopard, so just installed that from disk as well. Same situation with the attempts to wirelessly connect.
Note - all other computers, smart phones, etc in the house can still connect wirelessly. When I connect the MacBook via the ethernet cable, it's fine. Problem is only with wireless connection.
Service is Verizon Fios. Have tried repeatedly restarting the router.
Any other suggestions?

John,
Yes, I've been running Software Update frequently over the last 24 hours (needed to update all the software on that new HD) said there were no updates at last check. However, followed link you provided above and installed the Combo update.
Was hopeful on initial restart after that install, as I rec'd a message to the effect of: "none of your preferred networks are connected". Selected my home network (which was listed and with strong signal), entered password and same result - not connected to the internet.
Took your advice above and returned to "Using DHCP" setting. Inital response was "no ip address" and then after short time, "self assigned ip address" "will not be able to connect to the internet". Tried "renew DHCP lease" and continually receive same result. All very frustrating.
My next step will be to try and connect wirelessly on a friend or family member's network (my local Apple store is a bit far away. Easier for me to visit the ones near my office during the work week).
If I am able to connect on another's network, does that indicate it's an issue with my router?
If I am UNABLE to connect on another's network, does that indicate it's an issue with my laptop?
This is so disappointing - the replacement of the HD was so easy, as was the reinstalling of software. This connection issue is souring what was a relatively painless and quick experience.
Thank you again,
Christine

Airport Extreme saying no connection to the internet - cable modem still showing all is good. Airport Extreme light is still green.

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