Alert Creation for CRM 5.0 web client

Hi All,
I want to create an alert after each 2hrs interval from the service complaint creation start time with message " time to call this Mr X" in CRM 5.0 IC webclient for the complaint which are with Staus as 'Open' and 'In Progress' ( not 'Closed').
Please give suggestions and steps for that.
Thanks

Hi Friend,
I am new to CRM WEB CLIENT. I have created crm_ic (IC Webclient) welcome screen. In that screen there are fields to enter data by the customer advisor like Name, Address, Post code and Reference no. etc., All the fields allow me to enter data in the represented text boxes. But Reference no. not allow me to enter anything in it. Can you pls. help why and how to solve it. And also I want to retrieve this in to my crmd_order(Transaction Processing) screen.
Many thanks,
shrik.

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Alerts and reminder profiles in IC Web client

Hi all,
We are working on CRM 2007. Can we maintain alert and reminders in the IC Web client.
If yes, where can we maintain them?
I dont see any path in IMG to maintain those settings?
Please give me some inputs on this...
Points will be awarded liberally.
Thanks in advance,
RK

Some more info which I got from one of my raised questions:-
In CRM 2006s and CRM 2007, the Alert Modeler (IMG configuration based on IC events and parameters) has been replaced by the Alert Editor. You can now create re-usable alerts complete with navigation target (hyperlinks), tooltips, and variables.
You access the Alert Editor via the IC_MANAGER business role under the menu option Process Modeling - > (Create) Alert
After you save the alert, you can create a rule using the Rule Modeler to trigger the alert. As mentioned by others, you use the Rule Modeler context "Intent-Driven Interaction".
You need to assign your CRM business role to the Rule Policy Details node of the rule policy. You also need to declare any events you will plan to use in your rule.
When you create a rule, the rule must start with the condition "if current event equals your event". Optionally you can add additiona conditions, such as "if BP status equals..."
In your rule, you use the action "trigger alert" and provide the ID of the alert you created.
As mentioned, in CRM 2006s and CRM 2007, no out of the box default alerts are provided.

What is master data in SAP CRM 2007 in Web Client

Hi All,
plz could you explain what is the master data in SAP CRM 2007 In Web client intraction center.
regards,
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Master Data are as under:
Business Partner
Product
IBase
Regards,
Rajesh Banka

PI 7.11 - Alert creation for RFC Exceptions does not work

Hi folks!
In our PI 7.11 SP04 system we have created an Alert Category as well as an Alert Rule to be informed about errorneous messages in the Integration Engine (ABAP).
The scenario is synchronous SOAP Axis to sRFC, where the RFC answers with an exception that is transferred to a SOAP Fault response message.
Now we see messages with Application Errors in the Integration Engine, but no alert is created. Having a look at the alert creation log using report SXMSALERT_LOGREADER shows us that the system even does not try to create an alert for these messages. Alerts are only created for errors in the Adapter Engine.
Question:
Why does the system not create alerts in this case and how can we achieve this?
Thanx for any hint!
Kind Regards,
Volker

Hi!
Additional information for all:
When forcing an error like "receiver not found" both kinds of alerts are created: AE Alert and IE Alert. Thus in general the alert configuration and the alert rule for IE errors are correct and working - only not for RFC exceptions ....
Regards,
Volker

Hyperion IR : Getting out of memory error while fetching data for whole year through web client (wrokspace)

Hi,
While fetching data though IR wen client from workspace for a year(all 12 months) I am getting error as ("Out of Memory .Advice : Close other applications or windows and try again").
If I am trying same through IR studio it does not give any output and show me same repoting front page.
If i am selecting periods till 8 months it is giving the required data in both IR web client and IR studio.
Could you please suggest how can we resolve this issue.
Thanks,
D.N.Rana

Issue Cause :
Sometimes this is due to excessive data which brings the size of the BQY file up around one gigabyte uncompressed in size (for processing may take twice as actual RAM, plus the memory space space for the plugin, and the typical memory limit on a 32-bit system is 2 gigabytes).
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To avoid excessive BQY size exceeding memory availability:
Ensure that your computer has at least 2Gb of free RAM before he runs IR Studio.
Put a limit to the number of rows that can be pulled down: Right click on Request label of Query section and put a value in Return First xxx Rows (and check the check box).
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SALERT_CREATE -custom alert creation for validation

Hi,
I have done one scenario,in which i have used the custom alert creation calling the SALERT_CREATE function module from my udf.That is doing fine but now i have an understanding problem that, in the udf we need to use one RFC receiver comm channel,what is the use of that.As the function module we access is already present in PI server itself.
In case of RFC lookup when we access RFCs from remote server there we need one RFC receiver comm channel..that is valid but why in this case.
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Cheers,
Abhishek.

Solved itself.

CRM b2b IC web client gives communication error

Hi Guys,
I am getting error while invoking CRM_IC client on CRM 2007 system
the error is as below
Error when processing your request
What has happened?
The URL http://socw3s1er65.solnet.com:8000/sap/bc/bsp/sap/ic_base/main.htm was not called due to an error.
Note
The following error text was processed in the system CR5 : Exception condition "COMMUNICATION_ERROR" raised.
The error occurred on the application server SOCW3S1ER65_CR5_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: CREATE_SESSION of program CL_SAM_BSP_SESSION_LAUNCHER===CP
Method: START_WORKER_SESSION of program CL_ICWC_SESSION_REGISTRY======CP
Method: ONCREATE of program CLO23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: %_ONCREATE of program CL_O23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: DO_INIT of program CL_BSP_PAGE===================CP
Method: GET_PAGE_CONTEXT_CURRENT of program CL_BSP_CONTEXT================CP
Method: ON_REQUEST_ENTER of program CL_BSP_RUNTIME================CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
I have applied the basic note which talks about fully qualified hostname.
Please help.
Thanks
Prasanna

hi ,
ST22 also shows the same error .and dev_w0 shows error
ABAP Program CL_SAM_BSP_SESSION_LAUNCHER===CP .
Source CL_SAM_BSP_SESSION_LAUNCHER===CM002 Line 23.
Error Code RAISE_EXCEPTION.
Module $Id: //bas/700_REL/src/krn/runt/abfunc.c#16 $ SAP.
Function ab_jfune Line 2561.
This is working fine in other system, will kernel update be of any help.
Thanks
Prasanna

How to enable Free Seating feature for CTI in IC Web Client?

Hi Gurus,
Cisco needs this following versions features to integrate the Cisco Unified crm connector for SAP.
SAP Interface and Release Level Requirements:
‐ CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI
6.20
‐ SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0
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Thanks in advance for your response....
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Hi Kumar,
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Alternately, you can also contact the SAP certification center to get more information pertain to this.
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Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
When I click the "Full View" link on the top right corner of the screen, I see a table with the following fields: No, Name, Calling Times, Telephone, Attempts and Call Result.
After selecting the person to call, when I click on Dial button, it takes me to "Interaction Record". I fill the values there and save it successfully. Now when I come to the Call List again, the "Attempts" and "Call Result" columns show '0' and ' ' respectively.
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Hi Carl,
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Thanks in advance for any help the forum can provide.

Hi Wayne, a very good question based on the docs. <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/99/39926a159f4a75bd7abeec9b49a040/frameset.htm">In the docs</a> it is stated that:
<b>Integration Into Single Sign-On Environments</b>
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How To Stop Lookout Web Client Crashing IE Web Browser

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I am using Web Client with Lookout. My problem is I can only load a panel within Internet Explorer once. If I reload the URL within the same session then Internet Explorer crashes.
Can anyone offer me advice to fix this problem please?
Software is as follows:
- Lookout V 6.0 (build 5)
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The steps I took are as follows:
1. Created Process
2. Set up File-> Web Server Options->Export Directory to:
c:\telemetrysms\webapps\root\user\fishfarmlive\
(where “c:\telemetrysms\webapps” is Tomcat webapps folder)
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(where “HOSTNAME” is the server name)
3. Export Web Server Files
4. Start IE and open web page. My panel displays correctly (with live data), although the only alarm Lookout displays is “The remote position source is not writable”.
5. HOWEVER, when I reload the page in IE the browser will always go blank for several seconds and then crash (with no error message).
Furthermore…
As a test I created a simple test process with nothing but one panel containing a single line of static text. This simple project also crashes.
This computer also has Lookout 5.1 installed. And projects created in 5.1 only crash the browser very occasionally.
Any suggestions (about the crashes or the missing alarms) would be greatly appreciated?
Thanks.
Regards Brett Sheeran

Brett,
I have some info for you regarding the web client. I am including links to two documents that have information that will help you with your problem. The first document is good info about developing a web client application and the second has information directly pertaining to the IE crash that is occurring. It also has other troubleshooting information. I would also recommend checking the firewall on the computer. It windows security settings also have to be set to low in order for web client to communicate correctly.
Deploying a Lookout Application
Lookout Web Client Troubleshooting
Regards,
Danny G
Applications Engineer
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Web Client Doesn't Display Address Book in 9.0.4

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No also not in the latest 10g Web version
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CRM 5.2 Web Channel, ICSS, E-Commerce configuration guides

Hey all,
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I can't seem to find them ANYWHERE on service marketplace.
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John

Hello,
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Creation of Tech Master data with CRM IC Web Client

Hi Experts,
I have a query regarding creation of Technical master data via CRM IC Web client ( CRM7.0 & ECC6 for ISU)
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regards,
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Hi Sagar Arvind Phirke,
1) You need to configure CRM Middleware to exchange data between CRM and IS-U;
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S_DEVELOP authorization needed for CRM Web Client in SAP CRM 7.0?

We implemented an own WebUI component in SAP CRM 2007 and use it in others components (with USAGE).
After we transport the component in SAP CRM 7.0 we always got an error CX_BSP_DLC_CONFIG_GENERAL_ERR at loading the component. But if we set the permission to SAP_ALL all thing work fine.
In SAP Note Nr. 1367944 we read:
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Handri Gunawan

Hi Handri,
I asked my collegue here, who created the note.
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And send me back the call stack?
Regards,
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