Apple service request

I requested service for repair on my ipod touch on March 27. I still have not received anything in my mail.. Will apple get back to me or how long will i have to wait in order for my ipod to get service?

Go to this page and click on the "check my repair status" on the self service box on the right hand side.
http://www.apple.com/support/
If you have not yet send the iPod to Apple and do not have a case number (or similar number), then try again.

Similar Messages

Can't send Apple service request

Video IPOD battery won't hold charge, still under warrantee. I'm trying to send Apple Service Request but keep getting error messages saying my request can't be processed, please retry. Don't have Applecare, IPOD 7 months old.
PC

I have the same problem. If you have any success, please let me know and vice versa. Thanks.
Video IPOD battery won't hold charge, still under
warrantee. I'm trying to send Apple Service Request
but keep getting error messages saying my request
can't be processed, please retry. Don't have
Applecare, IPOD 7 months old.
PC

Apple service request declined?!

I am really disappointed about apple declining this request. They told me that the iPod is functioning properly which is clearly not true! I tested again today and I am still getting problems. If I don't get this fixed, apple will be losing a customer which had bought nearly every generation of iPod touch. Someone please help, it's not fair as this problem Is covered under my AppleCare warranty
Thanks

I think you've missed the point.
If you tell us what the problam is, instead of simply saying that you have a problem, then perhaps we can help you fix it.
If Apple have declined service because the iPod is functioning properly, that means there is no manufacturing problem. Perhaps the issue is that you are unaware of how to get the best out of your iPod, you have a setting incorrect, or you simply need advice on how to do something. None of that is covered by warranty.
But it's exactly what this community is for.

Apple service request response time.

I recently requested a warranty service for my iPod in Singapore. Immediately after filling in all the details, etc. they said they would send me an e-mail with further instructions. That was several weeks ago, and I still have received no such e-mail.(hopefully i didn't enter the wrong email address). The status check merely states "Dispatch Sent".
My question is: what is the average response time for warranty service for an iPod shuffle and what do they mean by "Dispatch sent". I have after all, not received a replace ment.
Please give me your feedback, thanks.

Welcome to Apple Discussions!
You should get a box in a few business days and then have your iPod back in a week!
Call apple...
http://www.apple.com/contact/phone_contacts.html
btabz

Apple Service Request D102630778

I received an email indicating the phone has a crack and the amount of money it will be to repair. This is not the reason I sent the phone in. The reason is because the phone stopped charging and the power button does not wok. I had taken the phone to a repair shop, they put in a new charger port and a new battery. Once they did the phone still did not charge. They indicated there must be a manfacture defect. Can you tell me if you are goig to look at the two reasons the phone was sent to you? I was told by the representative from Apple they were going to send me a new phone.

I think you've missed the point.
If you tell us what the problam is, instead of simply saying that you have a problem, then perhaps we can help you fix it.
If Apple have declined service because the iPod is functioning properly, that means there is no manufacturing problem. Perhaps the issue is that you are unaware of how to get the best out of your iPod, you have a setting incorrect, or you simply need advice on how to do something. None of that is covered by warranty.
But it's exactly what this community is for.

How to resubmit a cancelled apple service request?

I submitted a request to get my iPod nano 1st gen recalled. I got lazy and never sent it in, in time so the status got cancelled. I don't know where to resubmit it, and it won't let me do it again with the serial number. Any help helps ;), thanks.

You will need to call AppleCare.

Online Service Request Currently, the online processing of your repair is not possible. Please contact Apple Technical Support, for more information.

hey guys,
I had a repair service on 14.12 when ordered today then the message with the iPhone (around 12:00 clock) came back it was my fault that the iPhone does not
work anymore now I wanted tonight again a repair service request with the cost then I for the repair cost on my acquiring and now I can not why?
what can i do now?
Thanks in advance

Well I would have thought the sensible thing was to do as the message says and contact Apple Tech support
Why would other users on this User to User forum have any idea

I am trying to open a service request and the site does not work.

I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.

I just went through several screens and had no problems. Try clearing your browser's cache and/or history.

IPod Shuffle Service Request Error???!!!

Hey all, I'm sending my iPod Shuffle back to apple because it's no longer recognized by iTunes of my PC and it no longer charges either. So I entered all my info on the onlince service request page, credit card, shipping address, etc. Then after I hit the last step, I got 2 "SQL Server" errors or something that popped up, but the page with my case number and dispatch number, etc. still loaded. So what I'm asking is, did Apple really get all my info, because if this SQL server error message popped up didn't send all my data, I'll be charged $169 (I CANNOT AFFORD THIS!) right? So I guess I wait and see if I get an email from Apple, but any help would be appreciated, $169 is far too much for me at the moment
Windows XP Online Service Request Webpage Gave SQL Server Error...

Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

Ipod classic 120gb not working and service request won't go through

my ipod has been messed up for awhile now. it randomly started skipping songs and then it started not playing them. so i went to apple's website where it told me to follow the 5 r's which i did, and now it is just showing a red x and tells me to visit apple's website. i made a service request back when it first messed up but was really busy with school and now that i'm done i have tried to make another service request and it keeps saying we're sorry blah blah some kind of problem and to contact apple. unfortunately it's been over 90 days since i bought my ipod back in february and so i don't really want to call and have to pay. my ipod messed up in april so i only had it from feb to april. does anyone know if i can only make one service request or if apple is just having some kind of problem with the request or what the deal is. i would really like to get my ipod fixed considering it wasn't cheap and i've barely got to use it. thanks.

Have you tried contacting the courier company that collected your iPod in the first instance, or phoning Apple using the number in the "contact us" link at the bottom of this page?

How to cancel a service request?

I had been running the Ipod in the car and noticed it had gone into the red. I turned it off and it went off normally. When I got home I hooked it to the computer to charge and it froze up completely, no response to anything, hold button, click wheel, weirdest yet, the backlight stayed on permanantly. And the computer did not recognize that it was even connected in Itunes or as a drive.
So I freaked out a bit and after an hour or so while( after trying what I could which was basically holding controls down and flipping the hold button off and on ) I gave up and put in a service request, and went to bed.
The next day, I noticed that the Ipod was dark ( which I expected since the battery was almost gone and the backlite was stuck on ). But just for fun I press the clickwheel on and lo and behold, it came back on as normal. I hooked it up to the computer as usual and it was visible to Itunes and the computer as it should have before. So I went through the reset process just in case and relaoded my music.
So I guess there should be a 6th "R" Let it sit over night and see if it still screwed up the next day
Now I'm stuck trying to figure out how to cancel a service after already receiving the return box Which was very fast by the way. Like, 2 days. Anyway, I looked all over the support site and could not find anything that looked like what I needed.
Does anyone have any idea what I need to do to cancel the service request?
Mike
Dell Dimension 8400 Windows XP Pro
Dell Dimension 8400 Windows XP Pro

Call apple...
Apple Phone Numbers
btabz

E-Mail Inbound - reply is not linked to Service Request

Hi all,
we set up the E-Mail Inbound according to this guide E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
The only difference to the Settings of the guide is that we maintained it for the ZMRQ. If we send an E-Mail to the System, then automatically a service request will be created. E.g. In the status "Customer Action" the requester gets an E-Mail with a tracking ID and can reply. But now we are facing a problem, the mail is not linked to the already existing ZMRQ and according to the rule policy again a new ZMRQ is created.
So we tried in addition to the mentioned guide above also this How to set up Threading in ERMS - CRM - SCN Wiki , this linked the ZMRQ to the mail. I am wondering a bit, because I know other systems with working inbound functionality and they are not set-up as in the Threading guide. Furthermore some other issues still exists after the reply the Status of the ticket is not automatically set to "in process", the text fields are not copied etc.
Now I removed the settings from How to set up Threading in ERMS - CRM - SCN Wiki again, because I think the reason is something else...
Does anyone know where the tracking ID of the incoming mail is checked? Does this take place in the workflow? I am thankful for every advice!
Regards
Katja

renstarr,
I don't own the items purchased anymore...
For new Apple ID iTunes says something like "This Apple ID has not been used with iTunes yet" and asks me for the credit card details etc
For testing puproses I've deleted one of the purchased application from my device and iTunes claims that I need to buy it again....

Apple service toolkit 1.5.9 required

Dear sir,
I have lost the apple service toolkit V1.5.9 file so, i have required it.In gsx showing new version AST 1.5.10 download link, kindly requested to give the exact link for downloading it.
I am waiting for your response as soon as .
Thanks,
Dipankar

Andy,
This is the reply I got from AST's support:
Unfortunately AST currently does not support bonded ethernet which is why Gateway Manger is not launching. As AST shares it's configuration settings this is also why Gateway Manager on your portable did not launch. There is currently no work around besides to unbind the ethernet port or to use a separate NIC for AST/Netbooting.
I actually have another open NIC on the server and I would go that route, except our switches don't allow any more iphelpers, which is required to netboot across subnets. So we are out of luck.

Service Requested what does that mean?

Hello everyone,
i checked the repair service of my Ipod touch 4g and is says since two days "Service Requested". Do i need to send my Ipod first ? Or what do i need to do ?

In the Email is says:
To ensure proper handling of your service request, take your product to The UPS Store. Please visit The UPS Store locator and enter your zip code, then click Find. (Please note that using a UPS Drop Box or any other UPS location--other than The UPS Store--will likely result in unnecessary fees, shipment delays, and possibly the return of your product unrepaired.)
Please print this email and take it along with your product to The UPS Store. Do not include any other items, such as headphones or a power adapter, as they will not be returned to you.
At The UPS Store, please be prepared to provide your Repair ID, which is A91822557. This Repair ID should be available in the UPS system within one hour of the time the ID was created. If The UPS Store has no record of your Repair ID, you may need to wait a few minutes. The UPS Store will supply the packaging, ship your product to Apple using the Apple Corporate Account work order, and not bill you for this transaction.
To avoid cancellation of this service request, you must return your original IPOD TOUCH (4TH GENERATION) to Apple within ten (10) business days. If you no longer require service, simply disregard this email.
So i have to take it to the store and the will give me a box for my ipod right ?

IPod service request form

Where do i find the iPod service request form on the website, so that i can print it off and fax it in??

Jamie, I think this may be what you're looking for.
http://depot.info.apple.com/ipod/
Welcome to discussions!

Apple service request

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