AppleTV content issues & Apple support
Post in 2 parts:
1. TSF Jazz radio doesn't work on AppleTV 2nd Gen. It hasn't for over two weeks.
2. If Apple is serious about being in the content business, Apple needs to set up a way for users to report dead links and screwed up content. If it's there, it's not obvious or easy to use.
Hopefully, nobody in Cupertino believes that I'm willing to pay Apple to support them.
dzzt wrote:
...... If Apple is serious about being in the content business, Apple needs to set up a way for users to report.......
I reported an issue with my account a couple of days back, it's been resolved satisfactorily and already forgotten. Pretty good service I'd say.
Similar Messages
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Serious battery issues, apple support waste of time and money!
My Mac Book Pro 17" has a serious battery issue it holds a charge for a hour or less, and does not always charge. Telephone apple support and all they say is take it to one of there shops to get it tested that will cost me about £40 in train fare and take a day at least. Ive had the Mac since September 2011 i never started using it until late December 2011. A 3 year warranty for what!!!!! And it overheats..... Apple good bye your becoming worse the Microsoft your just making money out of constant yearly updates/releases of your products, Updates which becoming boring!
The thing is you pay for a warranty and unless you live close to a Authrorised test centre etc, then it cost you more in time and money for travel!
I'm really not clear on what you're asking Apple to do. You don't have to go to an Apple store, you can go to any Apple Authorized Service Provider (AASP). Your warranty is still completely valid. You can find them here:
http://support.apple.com/kb/HT1434
The title of your thread says Apple support is a waste of time and money. What would have preferred that they do? If you are too far from an Apple store or AASP, you can let them know that and they will usually send you out a box so you can ship your machine back to them so they can check it out. Of course you'll be completely without your machine during that time.
You're comment contains quite a bit of bashing for something which Apple will clearly resolve. Unfortunately, if you live in a remote area where there are no Apple stores or AASPs and you dont' want to send it in, there isn't anything anyone can do to help you. -
i cannot mirror from ipad or ipad air to a samsung smart tv via appletv.Any ideas please?
I have tried with an Ipad Air and Ipad using Op System 8.0.2 to mirror their contents to the screen of my Samsung Flat Screen Flat TV via the latest make of Appletv.I have spent over 2 hours going through all settings etc with Apple Customer Service Live Chat.They cannot find or replicate the problem and says it is all working fine.My TV screen displays, when i go into mirroring, "ready for connection - on your device launch Allshare Cast".Nothing happens although i have agreed with Apple Support that all settings are on and are correct.Can anyone help please, as Apple Support cannot?
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I have a disabled Ipad, niece tried to get one it, but disabled it, its been so long I forgot PW now, I've been trying to get I touch with Apple support for that last couple months with no success, but today for the first time in what seems like a millions million years, they responded, and they said to open or tap button below to test... lmao, how am I supposed to tap the button when I cant even get into my ipad, lol, grow a brain.
I had come to this site last month sometime, and asked the same questions, how do I restore my ipad? when I connect it to the laptop or iTunes, it says to turn off find ipad, someone from this site guided me to delete this option from icloud but it didn't work, I removed find ipad from the icloud, but it still says that or to remove it, I did, now what? what can I try? I've tried turning to Apple... They seem to not care about my problem, or haven't even tried to help. until today. but lol as stated above, I cant get into my ipad to tap button, if I can I wouldn't bother with this.
I bought the Samsung Galaxy S6 Edge, man I LOVE IT.... I Should switch oer to Samsung instead... at least, after I got my new cell, and when I tried to contact Samsung support to ask questions they responded with 5 miutes.how am I supposed to use my ipad to go to setting on icloud? when I can't get into the ipad. here's a pic, look at what it say to use (ipad).. I CAN"T
I cant post a pic.but it basically says:
"turn off find ipad using ipad, before you can restore." lol
am trying to get my ipad going, if I was able to use my ipad to go into icloud to turn off find my ipad, then, it would already be accessible. am tring to acess my ipad, if I can post a pic, am sure all you people reading this will make you laugh on the floor rolling around kicking your rears. -
One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
am not able to log in to my user account after installation of OSXLion,have called up the support centre many times,but was left in vain ...i belief its a simple problem ,but why is apple support center not able to help me out ...have given them all the required information with respect to everything...somebody plz help me to log in as am not able to access my docs and do any work...
My phone works all fine when am in mumbai but as soon s i leave mumbai I am not able to make an otgoing call
This is entirely a carrier issue. If your carrier (airtel) doesn't provide service outside of Mumbia, this has nothing to do with your iPhone.
i feel i need to change my brand
This is a user-to-user tech support forum, not Apple. No one here cares at all about your threats.
NEVER post personal info in this public forum -
IPad mini now terrible to use, apple support no help because warranty is up. All cause by new ios8 update, wifi issues, many apps no longer work, apps that do work now crash regularly and sometimes take several instances and reboots to even open.
need help uninstalling ios8 and going back to 7 where things worked please.
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IPad 2 Lack of Apple support for Display Issue
Recently I puchased two Ipad2's and one has a distinct yellowish tinge to all display white areas compared to the othe ipad2. I realise there is some variability in the displays but this is quite a noticable difference leaving the entire display generally darker at various brightness levels compared with other ipad 2's I have compared it with. For example, entering the setup menu the greys are much darker and this does not appear to be an intensity issue. Increasing the brightness does not solve the colouration issue.
I contacted Apple express support today and as the iPad2 is still within the 14 days I asked for it to be replaced. The Apple support representative refused stating I had to submit the item for service instead at my nearest apple service agent to have the issue assessed and corrected. I have apple care on the ipad2 and was under the impression Apple normally honor the 14 day refund / exchange policy. I spent considerable time on the phone with Apple Australia today and tried a hardware reset and answered several questions etc I am not using a screen protector either as the item is literally just out of the box. Given the holidays I will not be able to get the unit into Apple servcie until after the 14 days expires.
Has anyone in the forum experienced a similar issue with the display and had issues with Apple debating if there is a hardware problem with the display? Or is there any way to fix the issue I have not already tried? This is really annoying. Normaly I would not worry about minor display differences but the issue seems to make the images darker on comparative measurements against other ipad2 units including the one I bought for my wife. The only difference in the latter case is my ipad2 with problem display is a black model 32GB versus the 16GB white model ipad2 my wife has.Thanks for the advice, but there is no Apple store within the city I live. The nearest is 300 km away.
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Ongoing WiFi issues and Apple Support's lack of support!
Hi All,
I bought my MacBook Air in July/August 2012 (i7, 8GB RAM, 256 GB HDD, Mountain Lion). Since the first day, I have had issues with wifi connectivity. My primary use was at the university in Australia, where I had frequent drop outs and at times no connection at all. the university does not officially support Apple products and I was stuck with Apple support asking me to check with network administrators. I was also advised to re-install the OS, reset PRAM etc with no improvements. Then I had a 4 month stint as an exchange student in an Indian university. As i was not using my laptop at the university, I couldnt monitor the WiFi connectivity in these 4 months. Once back in Australia in January 2013, the issue surfaced again. Multiple conversations with Apple Support led me to another 4 re-installations and replacing my router with an uber expensive one. The reasons given by Apple were either the router's quality or interference from other networks. The new router supported 5Ghz band and had no intereference what so ever. I started to notice that the connectivity is far better with the wifi signal showing full range, but internet does not work. All is well if I am sitting right next to the router. The minute i move 5-8 metres away, Internet becomes super slow (from 12-14 Mbps to 1-2 Mbps on speedtest.net) and eventually does not load. At the same time, all other devices, including my iphone 5, ipad 2, ipad mini and other PCs in the apartment works perfectly fine.
On speaking to Apple Support, i was asked to conduct SNR checks and found out that the SNR readings fluctuate like ****. From 1-2 to 25-30. The Signal strength on my MacBook Air stays at -75dB to -65 dB. Armed with this info, the Airport card was replaced. But the issue still persists. The MacBook Air is presently at Apple waiting to get its display (antennas are embedded here) replaced. But I have lost total confidence in Apple. Is there anyone who had similar issues and found a stable solution? Other symptoms which may be connected are Mail becoming nonresposive intermitently, Power Nap function not working, battery life never more than 4 hours.
Apple Support has been appalling in a very courteous manner. Even though the commincation and care they took to talk to me, the issue hasnt been solved and its been 11 months!!
Any comments, advices and support will be appreciated.
Thank You!I am sorry, maybe my comment was vague. I am an engineer too albiet in the medical devices sector. Problem for me is that, I have been talking to Apple for about 11 months now. If you know where I live and how far the Apple Store is, you'd understand my frustration. I have been accomodating so far and do love the customer service experience I get from Apple. I am a proud owner of 2 iPads, an iPad mini, an iPod classic, an iPod Touch, an iPhone 4 and an iPhone 5 besides the MacBook Air. They are the most courteous and receptive Customer Service Reps out there. But all the courtesy does not hide the fact that my MBA is 11 months old and still having an issue starting 11 monthds ago. I had taken this machine to the stores numerous times. With the last week, i was getting to a point where I felt I have done enough to try everything except replacement of the machine to try fixing this issue. But now, Apple wont play ball. the rep said, i quote "your machine is almost a year old and you cant expect Apple to replace it". they have support call documents to prove that i have been talking to them about the issue since 11 months and to top it all, I have also purchased the $279 extended warranty. At the time of purchase the rep promised me that 'I would be send a box containing a loan machine while yours can be sent to us and fixed'. if you go through my posts here in mac forum, I had raised the issue here as well.
Now coming to the question, I have exhausted my options with Apple support and wanted to know if anyone else had the same issue and found a fix. With that maybe i can stop pulling my hair apart - realistically, stop myself from making another long trip to the Apple Store. -
Apple support asked me to reset my settings to fix my iMessage issue and not my iPhone is stuck in reset mode. It won't sync with my iTunes and it won't allow me to move past that reset screen to even use my phone.
Anyone out there have this issue, I'd really love some help/guidance.
Everytime I restart, force quit mail, restart in safe mode, and regular mode, when I reopen the Mail application, it goes right to the Upgrade Mail database screen and goes right back to the same spot it has been since I downloaded Mountain Lion and initislly opened the Mail app. It only goes to the Upgrade option, or can quit and Upgrade later. It is stuck in the middle of the Upgrade of my mail database...this blows!!! -
Apple Support "Could not duplicate issue."
I recently was having problems with the touchscreen of my 16GB wifi-only iPad and immediately sent in a call to apple support to try and resolve the problem. My problem was that the iPad would not respond to touch input on a portion about ½"-1" wide on the right hand side of the iPad. I tried all the recommended troubleshooting procedures. Apple Support was very helpful on the phone and I sent the iPad in immediately to get it either repaired or exchanged. After checking the repair status I noticed that they supposedly couldn't reproduce the issue and are currently in the process of sending it back. I'm sure there is a problem present yet they say it's fine. Why is it that they send the iPad back even though it has a known issue without repairing it?
Why is it that they send the iPad back even though it has a known issue without repairing it?
How could they possibly repair it if it works just fine for them? That is what they are saying when they "couldn't reproduce the issue." Perhaps they misunderstood your description. Or perhaps it suddenly does work right. Let us know when you get it.
When you had it, were you able to move apps to the next page off the right edge of the screen? -
When will Apple support h.264 with HE-AAC v2 (in AppleTV/Ipad) ?
Hello
When will Apple support h.264 with HE-AAC v2 (in AppleTV/Ipad) ?Maybe because iPad2 has a faster processor
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The song I downloaded (Slayer, Criminally Isane) cuts off about 3 seconds before the ending, I have tried re-downloding per apple support directions with the same results. What further actions may I take to fix this issue?
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item. -
qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?
For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening. -
So, about a week ago my macbook pro started having lots of issues: wifi connectivity, slow performance, sound issues, spotlight wasn't working. After going through the issues with apple support, they decided the best course of action was to erase the hard drive and do a reinstall. Since I have a recent backup this seemed like a good enough option. They were kind enough to send me a copy of the snow leopard disk to do the install since we couldn't get it to complete through the disk utility. Not sure why, since it says we are fully connected, it just never completed.
Anyway, so now that you have the background here is the new issue. The macbook pro keeps spitting out the disk I'm trying to install from. Disk utility and using the 'Startup Disk' function from the apple menu doesn't read the disk.
Can anyone suggest a solution to this vexing problem?
Thanks in advance.Jeremy.Laurin,
have you tried agb76’s approach here?
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