ATT Fiber Ring 50MB line - no negotiating

Hello,
Firstly the situation we have here is that we are on the outskirts of an ATT Fiber Ring and we have servers currently hosted at an ATT Datacenter. They stated we could hop on that fiber box with their help and get a 50MB link to our cage in the datacenter...great news huh? They also stated that they would give us an Ethernet handoff...well they didn't...fiber instead. So we went out and bought 2 3560G with GBICs, one for each end. We tested the switches inside the office with a fiber cable and everything was fine.
So then we hooked up these switches to the Cisco ONS 15327 and ATT repeatedly told us that the circuit was fine...no problem...great. Still no data...they said just hook them up and ping...nothing else to configure. We did this and nothing happened. Also when doing a "show int gig0/49" we get line down and no lights on the outside of the GBIC on the 3560G. But when we flip the fiber cables the wrong way the 15327 seems to respond so there doesn't seem to be anything physically wrong with our setup.
I'm not terribly great with these things but ATT is not helping us at all. They said they have no Cisco techs that could help us...don't know why...seems pretty simple to me...we must be missing some sort of protocol or something for the handshake that isn't happening. I have included a copy of the configs maybe someone out there can at least shine some light before we tell ATT to shove it.
Thank you

The Cisco ONS 15305 transports Ethernet and TDM traffic inside an SDH frame for metropolitan-area network (MAN or metro) applications. The Cisco ONS 15305 can be used as customer premises equipment (CPE) for medium- and large-sized businesses - collecting voice and data traffic from each site for switched voiced and data services, Layer 1 and Layer 2 VPNs, and Internet access - for transport over an STM-1, STM-4, or STM-16 SDH uplink to the central office. The Cisco ONS 15305 can also be deployed as a central office aggregator; consolidating STM-1 access links from Cisco ONS 15302 Multiservice Provisioning Platforms or other Cisco ONS 15305 CPE, as well as directly connected customer TDM or data traffic from electrical interfaces

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Backup interface on fiber ring

We recently installed a 100Meg MPLS fiber ring into our office, and we were given redundant connections (north loop and south loop).
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I need to configure our router to automatically switch to the south loop in the event that the north loop goes down.
Here is the config I have so far, I just want to make sure I'm not missing anything.
interface GigabitEthernet0/0/0
description 100MB MPLS North Loop
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backup interface GigabitEthernet0/0/1
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media-type sfp
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If so, how do I go about switching back to the north loop when it comes back online?

Hi,
I have see this feature configure on few ISP. For this feature to work, interface needs to go down then only RP can send UP event to standby link and make it up.
You can also go through below discussion on backup interface
https://supportforums.cisco.com/discussion/10921951/how-set-backup-delay-serial-interface-ethernet-interface
regarding backup delay , i am not sure why you want to put delay of 30 sec before standby interface becomes active and then deactivating delay is infinite, means it will always remain active even when primary interface comes up.
CCO document on backup delay
http://www.cisco.com/c/en/us/td/docs/ios/dial/command/reference/dia-cr-book/dia_a1.html#wp1011975
backup delay
To define how much time should elapse before a secondary line status changes after a primary line status has changed, use the backup delaycommand in interface configuration mode. To return to the default so that as soon as the primary fails, the secondary is immediately brought up without delay, use the no form of this command.
backup delay {enable-delay-period | never} {disable-delay-period | never}
no backup delay {enable-delay-period | never} {disable-delay-period | never}
Syntax Description
enable-delay-period
Number of seconds that elapse after the primary line goes down before the Cisco IOS software activates the secondary line.
disable-delay-period
Number of seconds that elapse after the primary line comes up before the Cisco IOS software deactivates the secondary line.
never
Secondary line is never activated or deactivated.
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Akash

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CCM 4.1(3)sr3a different ring tone for different line

Hi there,
I've got a dual line 7941 phone and would like to configure different ring tone for each of the lines. eg. I've got ext 100 and 101 on my phone. i would like the phone to ring differently when a call comes into 100 and 101 so i can know just by the ring tone which number has been called.
Can anybody help?
Cheers,
Jesminder

Jesminder,
Unfortunately ring tones are configured at a phone level. In order to do this you need to go to the phone, push the settings button, select ring type. From there you will get a menu. Line 1 of the menu is the default ring. Line 2 and on corresponding to your line numbers in order. So if you want CallManager line 2 to be a different ring tone then you will select line 3 from the ring type menu, it should have the extension number next to it.
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Please rate any helpful posts
Thanks
Fred

Fiber to ethernet

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I assume of course that it's all single mode fiber.
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Support Line - Call Forward All through Hunt Pilot to cell phone

I know I may be beating a dead horse, but I've found so much help in these forums that I figured I'd give it a shot.
We have a Cisco Unified Communications Manager Business Edition and we are running into a configuration issue. What we would like to do is to create an emergency support line for our IT staff. The way we would like this to function is that a caller dials a number, CM accepts the call and dials out to our IT staff's cell phone numbers in a round-robin fashion. To avoid the caller getting dumped into the IT staff's voice mail on their cells, we would like the staff member to have to dial a number to accept the call. If there is no answer, the call rolls to the next cell number. If no one is available, the caller should be directed to Unity Connection to leave a message. Unity then will send out text and email messages to the support staff.
I know that we can use Unity to perform an assisted transfer, which will require the user to press "1" to accept the call, and we are able to get Unity to send out the notifications (text and email) when a voice message is left. The issue is with Call Manager making the outbound calls to the cell phones.
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Thanks in advance,
-Geoff

Hi Geoff,
Always interesting isn't it :)
Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;
The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892
So, any Forwarding settings have to be done on the Hunt Pilot itself. These Destination settings (on the Hunt Pilot) need to be configured to go to the Unity Voicemail Pilot # or perhaps this is where you Forward out to the Cell #;
Hunt Forward Settings
Forward Hunt No Answer - When the call that is distributed through the hunt list is not answered in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Forward Hunt Busy - When the call that is distributed through the hunt list is busy in a specific time, this field specifies how to forward the call.
Destination This setting indicates the directory number to which calls are forwarded. (This can be the Directory Number of the Unity VM Pilot)
Maximum Hunt Timer - Enter a value (in seconds) that specifies the maximum time for hunting.(Used in conjunction with Forward Hunt Busy)
Maybe you could leverage these Unity Connection configs to achieve your desired results. These will ensure that the Message is not left unattended;
Cascading Message Notification
Cascading message notification allows you to send notifications to a widening circle of recipients. Cisco Unity Connection continues to send notifications according to the devices you selected until the message has been saved or deleted by a recipient.
For example, to create a cascade of message notifications for your Technical Support department,
Chaining Message Notification
Message notification can be set to "chain" to a series of notification devices if an attempt to send notification to the first selected device fails. The definition of failure to a notification device is based on the options you select for retrying a device that is not answered or is busy.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac/guide/2xcucmac040.html#wp1132107
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemac040.html#wp1132107
Hope this helps!
Rob

Argh! New line not being connected, although BT Op...

Hi,
New customer, new line ordered 03/08/11. Existing phone provide is VM. There is a BT Master socket in house but socket condition unknown.
BT Engineer due to come out 19/08. On 8:03 on 19/08, got a text to say they had cancelled the visit as socket & wiring exists and everything is active (phone & BB).
Except it's all dead. Master socket, behind faceplate gives no dial tone or power to phone. If I ring the line from a mobile, it rings, but nothing in the house. Tried different phones etc. There are 2 wires connected to the back of the master socket NTE5 plate.
So, 2 engineer callouts 19/08 and 20/08. 19/08 cancelled on day and 20/08 cancelled without notice. Bear in mind I had paid and ordered an engineer visit. Grrrrrr!
Thanks BT, is this the level of (in)competence I can expect over the next 18 months? A

See if the mods can help.
The contact for the MODS is http://bt.custhelp.com/app/contact_email/c/4951 (Allow 72 hours for a response)
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Shared line appearance service scenario

I have two 962 phones with version 6.1.3(a) for SLA test. Each has number 3000 and 5000.
configuration summary below:
            3000       5000
EXT1    3000     5000
Phone
Line1   ext 1, shared, 3000                       ext 1, shared, 5000
Line 2 ext 1, private, 3000                   ext 1, private, 5000
Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
   Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
As a result of setup using Setup Wizard program verion 2.1
At 3000 phones
EXT1
     Shared Ext:"shared" Shared User ID: 3000
   Proxy; x.x.x.x
     Subscriber Information: Display Name: sip3000, User ID: 3000
Phone
   Line Key 1
Extension : "1",
            Short Name : "3000"
Shared Call Appearance: "shared"
   Line Key 2
Extension : "1",
            Short Name : "3000"
Shared Call Appearance: "private"
   Line Key 3
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
Line Key 4
Extension: "Disabled"
Short Name : "sip5000"
Shared Call Appearance: " fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
At the phone's screen, it displays like that a first line has folded phone icon, second has normal phone icon, the third and the forth line has 3 by 4 keypad icon.
At 5000 phones
Same with above but changed the number 3000 to 5000 and visa versa.
The configuration show above is the results of setup wizard, not manually configured.
The "System Configuration Using the SPA9000 setup Wizard, verion 2.1, Installation and Configuration Guide" says that
"In this example, a station is configured with the name Sales2. Line 2 is
configured with a Shared Line Appearance for a station named Sales1. After
these settings are submitted, the button will display the name of the selected
station, Sales1. When an incoming call is directed to Sales1, both phones will
ring, and Line 2 on Sales2 will flash red. The user at Sales1 can answer the
call normally, or the user at Sales2 can answer the call by pressing the Line 2
button. If the call is answered and put on hold, it can be resumed from either
Sales1 or Sales2."
<Question 1>
The underlined sentence does not working.
2000 make a call to 3000, both 3000 and 5000 ring, 3000 answered and put this call on hold, and try to retrieve at 5000 by push the line displayed "sip3000". but It make a ring on 3000 with new line !!!!!!!!!!!
<Question 2>
The difference what was written in this potsed threads is that the Line key3's extension is not "Disabled" but another EXT number. (for example EXT1, or )
For example, At station 3000 -> phone -> like key 3, when I changed the Extension "Disabled" to ext "1", If I make a call to 5000,this phone 3000 does not ring simultaneously.
<Question 3>
I added EXT 2 for each phone's subscriber information.
At Phone 5000,
EXT2
     Shared Ext:"shared" Shared User ID: 3000
   Proxy; x.x.x.x
     Subscriber Information: Display Name: sip3000, User ID: 3000
            3000       5000
EXT1    3000     5000
EXT2      5000     3000
Phone
Line1   ext 1, shared, 3000                       ext 1, shared, 5000
Line 2 ext 1, private, 3000                   ext 1, private, 5000
Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
   Line 3 ext Disabled, shared, sip5000       ext Disabled, shared, sip3000
   fnc=blf+sd+cp;sub=sip5000@$PROXY;ext=5000@$PROXY
                                                             fnc=blf+sd+cp;sub=sip3000@$PROXY;ext=3000@$PROXY
The shared line icons are changed as "folded phone" icon.
PBX Status shown below:
Registration Station User ID IP Address Reg Expires(s) User-Agent
sip3000 3000 192.168.10.2 37 Linksys/SPA962-6.1.3(a)
sip3000 5000 192.168.10.2 59 Linksys/SPA962-6.1.3(a)
sip5000 5000 192.168.10.3 45 Linksys/SPA962-6.1.3(a)
sip5000 3000 192.168.10.3 79 Linksys/SPA962-6.1.3(a)
sip4000 4000 192.168.10.4 45 Linksys/SPA942-6.1.3(a)
then, "If the call is answered and put on hold, it can be resumed from either
Sales1 or Sales2." ==> It works !!!!!!!
Does a phone should register with not only its own number but also shared line phone's number ?
Does it correct configuration for Shared line appearance ???
<Question 4>
2000 call to 3000, 3000 answer, 2000 and 3000 is connected.
3000's line 1's LED is red and icon is "3000 <-->".
5000's shared line 3 's LED is red and blink intermittently and icon is "sip3000 <-->".
If I push the shared line 3(sip3000) at 5000. call was picked up, thus 2000 and 5000 was connected.
BUT, At 3000 there is no lines are turn RED (it means that the shared line is not monitored).
I think the shared line "sip5000" at 3000 should be turn RED.
Is it normal operation ?
<Question 5>
and finally, what scenarios does spa9000 supports with related to SLA?
A --> B(C), C(B) ring simultaneously.
hold, resume by each other.
transfer or conference
pickup established user by push shared line.
what else ? If is there any service scenario document please let me know.
what about intercom?
When sceretary answer a call, how to let boss know? just seize a new line, make a call and transfer after answer ?
or, assign new line with func like intercom and push that line to notice a new call to boss and then
transfer or hold by sceretary resume by boss etc.,
Message Edited by nature21 on 03-18-2009 11:09 PM

as of now its hard to tell the exact problem with your setup. i suggest that you try to reconfigure the device again. you may also try to check the admin guide for the device.

Admin Assistant with Multiple Line Pickups

I'm VERY new to Cisco Call Manager and Unity. I've researched my question to see if I can find out the answers on my own. Since I've been unsuccessful, I wanted to find out if the community can help me, as it has done before.
We have a few admin assistants that are asking if they can have their managers lines on their 7965 phones. They want it to appear as a line that they can pick up, if their boss isn't answering. They also want to know if they can tell if their boss is on that line. I've tested by adding a 2nd DN on one of their buttons. However, in doing so, when they go into their voicemail, to set their passwords, it sets the VM for the other line as well. I've also tested this with a Group Call pickup, which worked, with one small issue. The admin assistant wants to pick up their boss' line when he's not available. When I set the call pick up group, it happens the other way as well. When the admin assistant isn't available, her boss gets the call on his phone, which we don't want happening.
We're using CM 8.x.x
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Stavros,
I don't follow the statement:
However, in doing so, when they go into their voicemail, to set their passwords, it sets the VM for the other line as well.
There are several approaches you can take and I'd recommend you focus on the most simple configuration, which is the first one you describe. You take the manager's phone DN/Partition and you share the line with the administrative assistants phone. When the manager is on the phone, the admin will know because the line on their station will glow red. The admin can also see and/or hear the manager's line ring. You can also configure how the admin assistant is notified. The default is to ring the line, but you can also have it beep or just have a visual (no sound) notification.
Now back to your voicemail issue. Again, I don't understand where you are running into problems. If I were to take a guess you may have your admins hitting the messages button and accidentally going into the manager's voicemail. This could happen if the manager has a VM waiting and the admin does not. On the device settings (for the admin's phone) look for the setting "Always Use Prime Line for Voice Mail". Toggle this to on and test your scenario.
What this paramter does is force the phone to always access the voicemail using the line configured on the first button. Ideally, this is your admin's line (with manager lines shared on one of the other six buttons).
Here is a link for more info on the parameter:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmsys/a06vmccm.html#wp1072504
HTH.
Regards,
Bill
Please rate helpful posts.

Several CWDM sites down after fiber fusing

Hello. We just fused some fiber on a CWDM ring, and several of the sites that were working before the fusing was done did not come back after the fusing was done. I have tried doing shut/no shut on the core switch ports and the ports on the switches hooked to the core, but the ports do not come back up. These were working fine before the fuse was done, nothing changed other than the fiber that was in building terminated at patch panels with patch cables was taken out of the lop by fusing the strands in the hand hold outside the building (the building is being torn down, so the fiber was no longer needed in the building) 5 of the other sites on the cwdm ring came back up, the 3 that did not come back up are the 3 farthest from the core switch, but they were working before the fusing. At one of the sites I am reading -16 on the receive fiber at the sfp. I have not rebooted the switches (3560 PoE) or the core switch (6509).
Any help would be greatly appreciated.
Thanks.
Mike Baker

I have not tried a loopback at the switch. I assume I would just jumper across on the mux/dmx box on the port that is feeding the sfp, loop transmit to receive?
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I did realize that the site that had the fusing done was a place where we changed 1 fiber in the pair that rides a specific "ring", it entered that site on one fiber and left for the next site on another, so in the fusing we lost that flip. I corrected that this morning, but still have the 4 sites down on that specific ring, so still don't know what is wrong.
I will try to do the loop back and check the status of the port on the core switch and see if it comes up with the loopback on. I even tried reloading one of the 3560 switches this evening gafter everybody went home, still no link on that port.
Thanks.
Mike Baker

Line connected but no internet

So, on my HH4 I have an orange power light and a red B. If I go into advanced settings I can see that the line is connected with a downstream of 6880kbps and an upstream of 448kbps. However, on the home tab the internet lights keep circling and saying connecting. Is this an exchange fault does anyone know? Cheers.
Solved!
Go to Solution.

Shropyfella wrote:
Just done a full reset. No change. Looking at the log, it sends and receives the Configuration ACK then CHAP receive Challenge, CHAP receive success: authentificaton failure.
Then its an exchange or server problem, nothing you can do apart from ring the helpdesk.
Have you checked your phone line to see if its working on the correct number? Its possible you have a crossed line with another non-BT broadband customer?
Ring your line from a mobile to see if the phone rings.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

ATT boxes for Uverse but no service

They recently installed the ATT fiber optics cables and boxes in front of the homes in the Genesis subdivision, on Eden Lane (sometimes called Circle) in Huntsville, Al. The ATT guys putting it in said we would now be able to get UVerse. Well, I wish ATT would update their website and customer service (phone) employees. One day I spent 1 hour and 15 minutes to their customer service agents. Most of us living on this street had Uverse when living in other cities and states. Now we have all these ATT boxes in front or near our homes yet cannot get service. DISH computer is slow and often goes down during rain! Why is ATT ignoring its customers who already have ATT for landline and cell phones?

It took about 6 months from the time they finished laying the fiber and started setting up the VRAD in our neighborhood before they started offering U-verse service.

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Hello! I'm new in this network infrastructure and i have to create a fiber ring between 3 ons 15454 dwdm but i managed only to make an osc between them . On every platform i have an transponder 2.5Gbps. My problem is that i can't create some provisionable patchcord and also some ochcc,only ochnc and when i activate the transponders my rx com line on every opt-bst show me an "incoming payload signal absent" error. Can anyone give me some advice or some steps to follow in creating this ring ? Hope i've been clear and sorry my poor english. Thank's a lot!

ATT Fiber Ring 50MB line - no negotiating

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