Audigy 2 ZS Platinum - Remote Control not work

hello all.. Sorry for beating a dead horse. My installation on a P4 3.0 ghz machine of the Audigy 2 was flawless. All hardware diagnostics that have been run have been successful. Everything works. I updated all drivers. Everything is functional on the unit.....but...the remote control doesn't work.
When I got to setup the remote control and it asks to select a transmitter (rm-500) from a drop down list, it shows rm-500. but it the drop down list for the receiver is BLANK? I've tried several suggestions from the forum but it still doesn't work.
Have I missed something or is it quite possibly just a dud unit that I have to take back.
thanks for all suggestions and ideas...
sony

OK, let's see, you have a device that is still under warranty. You properly installed said device. You put batteries in the remote but it does not work no matter what you try. It seems to me that you have only one option and you mentioned it in the penultimate sentence in your post.
Hope it's not a long dri've.:smileyvery-happy:
Richard
Message Edited by sf3454 on 03-3-2005 03:28 AM

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</LI>
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</LI>
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Message Edited by bikeman on 0-25-200404:47 AM
Message Edited by bikeman on 0-25-2004 04:47 AM
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Remote control not working on Touchsmart 610-1030uk

Had been working fine for long time. Now out of warranty. Battery fine. Indicator on remote and on PC (white LED on front panel) both show IR is working. Mouse and keyboard still work fine. I have tried uninstalling and reinstalling drivers for Microsoft eHome infrared transceiver but still can't get the machine to respond to remote control.
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This question was solved.
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Hello frrw. Sorry to waste your time. I changed the batteries and it works fine. It seems the red LED on the remote and the white LED on the PC that flashes when I press a button on the remote do not mean that the batteries are strong enough.
Meanwhile I have that recurring problem with blu-ray players. I will post a new question and maybe you can help.
Many thanks.

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tmecca,
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Cat

Audigy 2 ZS Platinum - Remote Control not work

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