Automatic Rule Determination Based on Service Order Type

Question

Hi Experts,
I have a requirement to determine the rule based on the custom service order type.
I have created 2 custom rules which are then assigned to 2 different org units as needed.
Now the thing is i want to avoid putting condition step if else based on various order types.
Is there any way by which i can directly determine which rule to be used by passing the Order type.
If there is any FM then please suggest and also how to use the same.
If no FM exists then is there a possibility of having only 1 if else condition and assign rule number in local container variables and pass it thought out the workflow to all the manual validation workitems. Please suggest how this can be achieved.
Thanks,
Jessica

Answer 1

Hi,
only 1 if else condition and assign rule number in local container variables and pass it
thought out the workflow to all the manual validation workitems
Create a workflow container element lets say with probably 15 characters length...
Now create a background step in which you determine the rule based on the order type.
data: lv_Rule(10) type c.
if order_type eq 'X'.
  lv_Rule = '1234567890'.
else.
   lv_Rule = '0123456789'.
endif.
" export the rule concatenated with 'AC' which indicates a rule...
concatenate 'AC' lv_rule into ev_rule. "ev_rule size may be lets say 15 characters.
condense ev_Rule.
"export the EV_RULE to workflow and store it in WF cotainer element.
In the step where you want to give the rule, select the Agent type as Expression and select the container element.
Hope this would solve your issue.
Regards
Narin