Battery recall serial number differ on two Apple pages.

I went to Apple's site and there is different serial numbers listed for iBooks. I have three with listed ZZ serial # and won't accept my numbers. Anyone else have problems with the ZZ
Page one lists ZZ** numbers
[support.apple.com]
And page two does not list ZZ**** numbers in the recall.
[depot.info.apple.com]
I WONDER WHAT PAGE IS CORRECT!!!!

Hello,
The "depot" website refers to the previous recall.
That one is separate and different than the new
recall that was initiated this morning.
The one that is in regards to the fresh / new recall
is the one on Apple's "support.apple.com" site.
It rejected my serial number as well, but I called
and they used an over-ride and processed the recall
as well. So, just give them a call, and explain that
you cannot get the recall page to accept your
batteries. Naturally, they must be in the proper
number range either way.
I hope this helps.
Let us know if you have other questions.
The problem with that, at the moment, is that contacting Apple support by phone has been impossible for me in multiple attempts over the past three plus hours.
(I'm also having a problem with my "ZZ527*" battery S/N not being recognized by the 'form.')
mutter
Tomas

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