BB Curve 9220 Issue

Hi,
I am using BB curve 9220, i bought it in Aug 2012 and it is still under in warranty period. I am facing extreme fristating issue with this handset/model. Its getting automatic switched off while talking or while chatting, and this is very irritating.i visited authorized service center 6 times. But they only upgrade the version, but still its getting switched off. and i have not got any solution till now. If this is the service standard of your brad so its shame,we are using 37 BB handsets in our company.and personally i am using 3 handsets my own,
if i will not get any solution so i will be force to change the entire phones to other company's handsets in my company.
Looking for prompt response,
Regards,
Anil

Hi and Welcome to the Community!
First off...refer to this information posted at the top of every page of this site:
There will be no official answers here, as this is not a channel for any formal support.
I recommend an OS reload as a starting point...
Please refer to this official download portal as you proceed. It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
http://us.blackberry.com/support/downloads/download_sites.jsp
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. After installing the OS package to your PC, please remeber to delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Issue with Blackberry Curve 9220

Hi,
I have a problem with the blackberry curve 9220 joy stick or laser (do not know what to call it exactly - phone terminology). I could see the laser light while switching the phone ON and then later it disappears. Due to this I'm unable to navigate the screen through the joy stick. This is becoming very difficult to make phone calls nor for any usage per say. Is there something wrong and needs an urgent attention?
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
I really love this phone and wanted some solution to make it work.
Need help
Thank you
Elvin Sam
Solved!
Go to Solution.

Hi Welcome to the Community!
elvinsam wrote:
+ I agree about 3 months ago the phone fell into a mug of water and after a day it worked with no problem till date.. Need your help and insights to see if I can put the phone to sleep and buy another one.....
Up until that point, I thought that I would have useful advice for you...but that information changed everything. There were steps to try ("the rice trick"), but they needed to be done 3 months ago...too late now. Applying power to your BB between it getting wet and doing those processes reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later (which sounds like your situation). And everything in between.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Technical issue with my Blckberry Curve 9220

I have bought this new blackberry curve 9220 3 mths back & now the handset has issues with restarting & going dead again & again. Whenever i insert my sim card in the handset it keeps on restarting & goes dead. Need urgent solution for this. Regards Viraj R 9820676377 Mumbai India
Viraj R

Hi VirajR
Welcome to BlackBerry Support Community Forums
If you have any media card on your device then remove it and see if that helps.Otherwise Perform a Clean Reload of your device Software to rule out any software issue :
KB29847 : BlackBerry Desktop Software is not required to perform a clean reload of the BlackBerry Smartphone.
But always Backup First. Please Try it and let us know .
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BBM Curv 9220 DOA requested & handover to dealer but not issuing Handset

BBM Curve 9220 DOA requested & letter of DOA handover to dealer but not issuing Handset, Let me know the procedure should follow & what is the time/days dealer has take to replace the Mobile..
This shows, BBM's poor service quality.. I am suffering from past one week & not receiving a satisfactory replies from service centers & dealers also
What should I do now... If not solve today I will definitely go to consumer forum against BBM & Anand's Mobile Arena

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you. Since no one here works for your dealer nor BlackBerry, we cannot answer your questions because we have no standing in the matter.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9220 - scroll issue only while viewing emails

Hello,
Facing an issue with my new Curve 9220. When I go into any email, and I scroll upwards - cursor hangs at the subject line. And then it (cursor) stops moving at all.
No issue while scrolling through menu items or any other stuff. It's only the emails.
Appreciate if someone can help me with this, if they have faced a similar issue.
Thanks,
Hemant

Hello hshavkani,
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the scrolling issue you are experiencing.
Please backup and perform a clean reload of your BlackBerry Device Software. For more information on this procedure see the following article:
http://www.blackberry.com/btsc/KB11320
In the case that this process fails to resolve the issue, please contact your point of purchase.
Cheers,
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click "Accept as a Solution" for posts that have solved your issue(s)!

Blackberry curve 9220 got dead in just 4 weeks. the worst service center experience in ahmedabad, gujarat - india.

Conversation started Tuesday
6:32pm
Hem(personal info removed)
hi, my name is hem(personal info removed) from ahmedabad.
i m feeling like a fool after buying a blackberry curve 9220 white handheld from snapdeal. i received the phone in the last week of april'13 and on 31st may'13 my phone got dead. i submitted to the service centre in ahmedabad @ mithakali on 3rd june'13(WORK ORDER NO. - (personal info removed)223). i have been told that it needs to be sent to bangalore and will be back in aroung 15-20 days. still i have not received my phone. no one from blackberry is responding to me. from service centre ms. shweta told me that it will take one week - the same reply since last two weeks. mr. chintan has cooperated well on the no.((prsonal info removed)70). mr. chintan said that this service centre does not belongs to him so he has given me one more contact no. of mr. pravin - (personal info removed).
i m trying to get connect to this no. since last two days. this no. is either busy or not getting replied. i tried this no. in last two days for more than 50 times atleast. today mr. chintan has given me one more no. of mr. prashant ((personal info removed)13). he asked me for the WO no. and told me that some one will get back to me. i got a call from mithakali service centre and same reply - one more week. now mr. prashant is also not replying my phone. i m really not understanding a phone like blackberry which i hardly used for 4 weeks is lying with service centre since almost last four weeks. now in no way this phone is acceptable to me. now this long message is my last hope. i hope to recieve at least a reply as this is the longest message i have ever drafted in my life and that too for a bloody phone like blackberry. black service and black associates.
Regards,
(personal info removed)
THE TIMES OF INDIA - (personal info removed)

Hi and Welcome to the Community!
As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.
So, your escalation path is not here, in these forums. Rather, it is through your service center and/or place of purchase...even if they may have so far been unhelpful. You have no free path by which to bypass them, and should be escalating to their management levels.
There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
http://us.blackberry.com/support/programs/technical/incident.html
There also might be some good reading here:
http://us.blackberry.com/legal/handheld-limited-warranty.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry curve 9220 misplaced

i have misplaced my blackberry curve 9220...
i have been trying to call at the helpline number but no candidate is answering my call..so i want you to help me to get my cell phone back...please mail me if my cell phone is active or not..
Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.
please let me know as soon as possible....

Hello sanjay_vishnani00
Welcome to BlackBerry Support Forums
Sorry to hear about your problem but this is an User to User Community Forums, Regarding your issue is it misplaced or lost ? If it is misplaced then if you're using BlackBerry Protect then login to BlackBerry Protect website , it will allow you to view your device location and you can also play an alarm if your device battery is not yet dead or your SIM is still in there.
Please refer to this Article for help : Lost or Stolen BlackBerry -- What to do?
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Serious Malfunction with Curve 9220 since the time it has been bought

Had bought a blackberry curve 9220 in March 2013. Since the time it has been bought, there were network related issues.
In October, this phone got switched off by its own too. FInally after showng up at the service center they got this fixed.
Within a month, the trackpad started to deviate and stopped moving up and down.
Once this error was reported and shown at the service center, I was asked to pay 10000.
This is sheer malfunction and for no reason I have been asked to pay an amount which is more than the cost of the phone itself.
Can someone please reply to this and check into the issue.
Thanks & Regards,
Ratnesh
**Removed**
New Delhi, India
Edit: Phone Number removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Regarding Curve 9220 battery purchase!!!!

Hey there,
Actually my battery of curve 9220 is dead, so I have gone to your HCL service center in Noida, India (T- touch), so they told me about two options for it either I should purchase orginal costing ₹2500 or compatible one costing ₹1450. How come can service centre of yours can sell compatible fake batterries? I did not buy the either one as I was not sure about the geninune battery, but this is something which is depliting my faith on your brand for after sales service. Kindly look into the matter. I also want to know where I can buy the original battery in Delhi/Noida India and how to check for a geninue orginal battery? Kindly help me ASAP all my communications are a halt due to this battery problem, otherwise I have to discontinue the legendary phone due to your after sales service as I am very annoyed with it. You can contact me at {Removed}, {Removed}
Mod Edit: Edited post to remove personal information to comply with the Community Guidelines and Terms and Conditions of Use

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Curve 9220

I've had my bb curve 9220 for almost 6 months now. I don't know why my memory cards keep getting corrupted. And I can't format da card. N da phn is also slow, keeps freezing. Wen I lock da phn at times, da backlight won't go off. I don't know what to do, I am now desperate. Please help. Is it a virus? Someone suggested I might have gotten the virus through whatsapp. Thanx in advance

Switch ON your phone without your SD card and see what happens.
Thanks.
Please thank those who help you by clicking the button.
If your issue has been solved, please resolve it by marking "Accept as Solution"

Blackberry Curve 9220 compass

Bought a Curve 9220 a couple of days back and post searching all through the phone I am unable to locate the compass icon.
Desperately need help on this.
Is the compass sensor built into the phone (I was told that it is by the retailer, and all the specs available on the internet show the 9220 to be having the sensor)
In case the sensor exists on the phone, how do i use it ?

Hello hd101,
Welcome to the forums.
According to the user guide for the BlackBerry® Curve™ 9220 smartphone, this device does not have the compass feature. You can review the user guide and the below link.
BlackBerry Curve 9220 Smartphone
Hope this clears up any questions you had. Have a good day.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Blackerry curve 9220, not perfoming

Dear all,
Please help to to come out of this problem in blackberry Curve 9220.
1.After rebooting of phone i get a message Uncaught execption : index 6>=6
2. After i press ok thru' track pad, i again get a message : uncaught exception java.lang.Nullpointer Exception.
3. After i press ok phone shows general display, but cannot access to my email account & tyext messages.
4. I may be able to access contacts or may not. It will hang on that point.
5.Hanging of set is a common phenomenon.
6.i tried to connectct to BB Desktop software, it was not able to connect.
7.when connectcted, software is asking for update leading to back up.
8. software stops workins as back up was not possible.
Please help me.
Secondly, How to take back up of contacts to media card or other ( such as PC) as to retrive again on latter date.
Can Back up of contacs be taken as excel sheet.
looking forward for a solution for all this
Thanks & regards
Manish

Hi and Welcome to the Community!
Given the condition your BB seems to be in, you may or may not be able to take a backup at all...sometimes things are in just too bad of shape. But, Safe Mode might help you do so:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if you can take a backup (instructions for which you can find via the link in my auto-sig below on this post).
Then I suggest you do a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Twitter and BBM Problems on new Blackberry Curve 9220

Hi Everyone!
I just bought my new Blackberry Curve 9220 from Globe (A Philippine Service Provider). . So I installed the newest version of Twitter on my phone and it says that there is no internet connection even if I'm connected to my wifi. I can't upload my photos to Twitter but I can tweet and send DMs.Regarding the BBM problem, I can't connect my BBM with my twitter and facebook, it's always stuck on step 2 which says that I need to turn my radio on. I tried to connect it with the radio on but it still won't work. Please help me.
Thanks.

rielwagan wrote:
I got the same problem! i can't use twitter, facebook and also internet browser even if my BBcurve is connected to my wifi, my wifi is working properly in laptops and desktop but when it comes to my bbcurve its not working why is it like that ?but when my phone is connected to other wifi routers it is working properly but my in my router And i also got a problem when it comes to the BBM i can't see the pictures of my contacts and they also cannot see my display picture ( someone help please (
Hi and Welcome to the Community!
Please scroll up and read post 2 in this thread...there is a very important question in there that, for your situation as well, needs to be answered. Further, the other information in that post might apply to you as well.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

My app world doesn't run on my BB Curve 9220. HELP!

My app world doesn't run on my BB Curve 9220, how can I fix this?
I want to bridge my smartphone to my playbook, guess what? I can't!
I can't download blackberry bridge 'cause I can't access my app world, it says here that "there is an issue with Blackberry app world. Blackberry app world must no close".
Please help me!

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB31803 "There is an issue with BlackBerry App World. BlackBerry App World must now close." is encountered when opening BlackBerry App World
KB24457 "There is an issue with BlackBerry App World. BlackBerry App World must now close" appears and BlackBerry App World closes unexpectedly
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message or code, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Curve 9220 Restarting again and again

Hi I have a blkberry curve 9220 model and its been 10 months i have been using it...but since last 1 month my phone has started getting rebooted it self.
It suddenly blacks out wd the red light flashing and then it goes off...and i have to take out the battery and restart it.
at times it gets restarted and again goes off instantly..with crossing the limit that the phone gets restarted 10 times in an hr!!!!!
Plzzzzzz help...its really irritating..!!
Can anyone suggest a probable cause or solution to this!!!

Hello duafalak
Welcome to BlackBerry Support Forums
The problem might be because of any Installed third party application or the media card can you try removing the media card to see if that helps !
If that fails I would suggest you to Reload the OS to rule out any Software issue , But after reload leave all third party application for a few days to see if they are the culprit ,Use a selective restore i;e only Contacts and calender entries don't install any apps from your backup.If problem don't appear install only BlackBerry Native apps. So first do a backup using Desktop Software then Reload your device Software , for help refer to this Knowledge base :
KB03621 : How to Reload BlackBerry Device Software and application using BlackBerry Desktop Software
Please try it and let us know of your progress.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

BB Curve 9220 Issue

Similar Messages

Maybe you are looking for