Blackberry Torch 9860 stuck on software update help!

I have a blackberry 9860 torch and its stuck on 18% on the software update, ive took the battery out twice , there no differnce and my blackberry desktop wont pick it up, id really appreciate it if someone could help me please !
As soon as possible !
Thank you !
Solved!
Go to Solution.

If BlackBerry Desktop Software is not recognizing your phone, you're really out of luck; it's imperative that BDS connects to your phone.
RIM has this to say about getting your phone to connect to BDS:
http://www.blackberry.com/btsc/KB10144
I hope that helps you. 
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Similar Messages

  • Torch 9860 Stuck trying to update software

    Hello
    My Blackberry Torch 9860 is stuck on a software update. It gets to 10% of overall backup process and then just stops.
    I cannot get into anything or use the phone. I have pulled the battery out and it goes back to the same thing.
    Please help!

    Unplug your phone and start over again.  Shut down BlackBerry Desktop Software, unplug your phone, plug it back in to your PC, open BDS again and wait.  You'll probably be told that you have to reload your OS so go ahead and accept it.
    I hope that helps you. 
    - If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

  • Torch 9860 frozen on software updates

    Hi 
    im hoping someone can help. My Blackberry 9860 asked me to update the software so i selected "update now" and now it has been frozen for 2 days with the screen white and social feeds showing at 0% progress and overall backup progress at 5%. iv taken the battery out several times and iv tried connecting it to my desktop software but it cant seem to find the device.
    The 9860 is a touch screen model so i cant try pressing alt caps and delete like iv noticed a few people mention.
    Id really appreciate any advice as i use my phone for work and currently cant access the phone at all.
    thanks x

    Hi and Welcome to the Community!
    (Credit JSanders)
    There are two methods of recovery for you to try:
    One:
    Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
    You will get three option Retry, Update Or Cancel, then click on update.
    Once it is to the stage of the update "initializing handheld", then insert battery.
    If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
    Secondly:
    Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
    Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
    IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
    Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • No audio/sound on Blackberry Torch 9810 since performing software update to 7.1.0 bundle 1149

    Hello,
    Please can someone help me.  I recently performed a software update on my Blackberry Torch 9810 to version 7.1.0. (Bundle 1149).  The update was successful, however since performing the update all audio on my phone has stopped working, in that ringtones, alarms, message notifiers have ceased to work.  I can make calls and can hear people on the other end of the phone, my handset also still vibrates, it has just lost all audio output.
    My phone's profile is set to 'normal' and I do not have the 'silent' or 'all alerts off' functions selected.  I also have not dropped or damaged my phone and it has not received any water damage.
    I've tried restarting my handset on several occasions and have performed battery pulls/removing and replacing the battery and still no joy!
    I have tried to downgrade my software to the previous version, however my handset does not allow a downgrade function.
    Please, please can someone help, as I am at a total loss as to what to do?!?!?
    Many thanks in advance,
    Emma

    Take a look at the following.....
    http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB19915&sliceId=2&cm...
    After show other versions, you can downgrade if you see the earlier version.  Or, you may want to just reinstall the latest version.
    It sounds like you did the update OTA on the BlackBerry handset.  That is generally a bad idea right now.  Certainly it will improve in the future, but nowadays many people have troubles.
    - Ira

  • Blackberry torch 9860 stuck on boot up screen

    My blackberry gets up to a certain point on the boot bar and then stops and stays there until I do a battery pull. People have said to connect to my computer to do an OS reset but unfortunately my mini USB port has broke, any ideas on how to fix this without connecting it to my computer, all replies will be much appreciated, thank you in advance!

    Dang.  if safe mode doens't work and a broken USB port, I don't know of a way of getting to the software.  Sorry!!!
    But you're with t-mobile?  Call and ask about their new Jump plan.  You may be able to get that phone replaced.
    www.t-mobile.com/JUMP
    Please click the Thumbs Up icon if this comment has helped you!
    If your issue is resolved, please click the solution button on the resolution!
    Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

  • Blackberry q5 stuck on software update

    hello,
    a bought the new blackberry q 5, i put my sim card ther with a blackberry plan, i connected it to my wi fi network and now it is stuck on software update.
    it wont do the update and it goes back to the wifi connection that says its conected. 
    what should i do?
    i have already reboot it a few times, a turn it to blackberry link but it says the phone cannot be connected before doing the update.

    I am also having same problem In Dubai jay purchases phone today and stuck on software update when I am connected to my secure business wireless internet Please help with solution blackberry q5

  • Blackberry Torch 9860 won't start

    Type of phone: Blackberry Torch 9860
    Problem:
    I had a software problem, phone got stuck, and after restart it gave a jvm error. I tried to fix it through Blackberry Desktop Manger. During the fix it stopped, and i got a white screen on the phone. After disconnecting it from USB, and putting it back in, the phone didn't do anything anymore.
    It won't start, it won't recognize, it won't load the battery, no symbols appear when connecting it through USB (even with batt. out). It looks completely dead.
    My guess is that the mainchip software corrupted during the fix, and this is causing the problem.
    My question, can i fix it, when the computer cannot recognize the phone, and cannot turn it on in any way?
    I tried to find a solution for this problem, but there aren't many cases related to my specific details.
    Help would really be appreciated at this point!
    Thank you!

    Given that result, I recommend a clean OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Torch 9860 - Stuck on Boot (even after BBSAK)

    First of all, 
    Hi !
    Now to the issue, 
    I battery pulled my 3 weeks old Torch 9860. 
    And it got stuck at 75% of the boot sequence.
    Since this has happened I:
     - Left it for a day.
     - Battery pulled thousand times
     - Reloaded the software, Both 7.0 and 7.1 (twice) And BBSAK & Apploader both say it was successful.
    Now I'm desperately looking for a solution !
    Thanks in advance. I'm not English native but I'll get everything

    Dude I got to be honest. after all the steps I've been through. This is the only thing that helped me:
    http://forums.crackberry.com/blackberry-torch-9860-9850-f238/wiped-loaded-5times-but-still-freezes-7...
    Could've helped you too

  • My blackberry torch 9860 freezes while rebooting

    hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it 
    Solved!
    Go to Solution.

    salmaatty wrote:
    hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it 
    Hi salmaatty
    Have you recently installed any application before this Problem started ? Think carefully any new application , theme , wallpaper or any recent app update !
    If you have then try to boot your device on Safe Mode , On Safe Mode delete any application which you think might be responsible for this issue , from Options > Device > Application Manegement > locate and delete any newly installed 3rd party application , it might help in resolving your issue :
    KB17877 : How to start a BlackBerry smartphone in Safe Mode
    KB10040 : How to view or remove installed application on a blackberry smartphone
    However .. If above fails or you're unable to boot your device on Safe mode then to recover your device you have to reload your OS , Try this method to load the OS again :
    KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader
    Try it and let us know.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • Blackberry Torch 9860 becomes unusable

    dear friends,
    my Blackberry torch 9860 becomes unusable after three months of service. i have just used memboo memory booster on it, and it restarts without reopen. each time i pull the battery, when i place it again, it starts an never finish to load to pass the loading step to open.
    what can i do or what Blackberry can do for me please??

    Hello Brandohn 
    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    BlackBerry Device Operating System downloads:http://www.blackberryforums.com/blackberry-device-specific/
    Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
    Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
    or download BBSAK http://bbsak.org/download.php
    If JL_Cmder does not work, you can try this: 
    KB10144, http://www.blackberry.com/btsc/KB10144
    and this: KB20371 http://www.blackberry.com/btsc/KB20371
    Additional information:
    http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
    Article ID: http://www.blackberry.com/btsc/KB10144 
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    • Click Likes to appreciate those who helps you
    • If your issue solved, mark the best post in your thread as Solution

  • Memory leak issue on Blackberry Torch 9860

    I own a Blackberry Torch 9860 Os 7.0 Bundle 1465 for the last 5 months
    Previously I had Blackberry Curve 9300 which I had upgraded to OS 6.0. It had memory leak issues wherein my application memory would gradually dropdown to merely KBs within a few days and I had to reboot it to restore the same.
    When I purchased Torch 9860, I migrated my device settings from Curve to Torch using the Desktop Manager. I face the same memory leak issues in this new device as well. I have 3 email accounts configured on my device and some social networking applications which include facebook, twitter, and some messengers. I usually delete my emails and keep only a few useful mails for reference. Still I am facing this issue wherein I have to reboot my device to restore the application memory. It starts from 152 Mb and usually dropsdown to merely Kilobytes of memory. The phone freezes for around 1-2 minutes sometimes when I am on call, or accessing my contacts.
    Also to let you know that I have a 8GB memory card on my phone which has around 1.6 GB free space. I have disabled Compression on my memory card as well.
    Please advise as I am having a hard time using this time this way.
    Regards,
    Abhinav Sharma
    Thanks and regards,
    Abhinav Sharma

    I have the almost same problem when i run the phone gap app on the 9800 torch OS 6 than this build of 1.2 MB takes the memory of 40 MB at run time and the device gives the low memory message and close the app forcefully.
    In my app phone gap is using 3-4 html pages and java script .
    And when i navigate on these pages it gives this message of memory low.
    Please help me to out of this .
    And please suggest if any professional help in this
    Thanks\\\
    Vipin Tomer

  • My BlackBerry Torch 9860 restarted itself

    my BlackBerry Torch 9860 restarted itself and restarts again and loops again cant start the phone at all. Pls help! Urgent! What could be wrong? OS 7?? I think it may have some problem... I need help!!

    Dear Fisol,
    Thank you for your swift reply. I hope that my service centre would give me an immediate solution rather than awaiting 30 working days and being given a new one. I am EXTREMELY frustrated and disappointed by the symptoms my phone have may stem from poor quality assurance after phones fabrication.
    Regards,
    Leung

  • Blackberry Torch 9860

    I have a Blackberry Torch 9860 which has just started a problem with unlocking, you lock it on the top of handet and within seconds it unlocks itself again, is there a way of stopping it from unlocking the keypad? it always used to be ok until today. Thankyou 
    Solved!
    Go to Solution.

    Hello joblake66,
    Welcome to the Community,
    Have you recently installed any Locking application for your Device ?
    Prince
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
    Click " Like " if you want to Thank someone.
    If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

  • My mac book has been stuck on software update all night. Am I allowed to manually shut it down?

    My mac book has been stuck on software update all night. Am I allowed to manually shut it down?

    Yes, you won't be arrested for shutting it down. Depending on what was being updated, the machine may or may not start up properly (or at all) afterward. If it doesn't, post back for advice.

  • Q10 stuck on "software update in progress" please help!

    Hello, I am trying to factory restore my q10. I initially did this from blackberry link however it then came up with an error message so I had to press "reload" from blackberry link. Now at least 5 hours later my phone is still connected to blackberry link with a green light on the blackberry and on computer screen it says "software update on progress. Do not disconnect the device. Then below that the blue status bar is nearly at the end but has been for hours. I think it's stuck but I'm unsure of what to do. Please help someone thanks

    Reboot it it will do the job correctly the 2nd time happened to me aas well!

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