Blank blue screen and i've tried everything!

Hey everyone!
So i'm one of those whose screen is blank blue.I've mostly tried everything suggested in here but no result.I have the Windows 6.1 32-bit and i've downloaded bth the latest version of internet explorer and skype.I tried the java test after making changes to the 'command prompt' bit but the page wouldnt load.
I also tried updating to windows 7 but for some reason it appears that i cant.
Any suggestions please????
Thanks,
Anthi
Solved!
Go to Solution.

Scripting in Internet Explorer might be disabled by an Antivirus software. What Antivirus/security software is installed on your computer?
Meanwhile you can try the “legacylogin” workaround, which should enable login to Skype using the old legacy login window. However, you will not be able to login using Microsoft account (email address).
Quit Skype. Make sure that you don’t see any Skype.exe processes in Windows Task Manager. If necessary, then stop these processes.
Open this folder on your computer:
C:\Program Files (x86)\Skype\Phone\
You should see there the Skype application file (Skype.exe). Right click on the Skype.exe file and select: Send to – Desktop (create shortcut). Right click on the newly created shortcut and select Properties and then the Shortcut tab. In the Target field you will see now:
"C:\Program Files (x86)\Skype\Phone\Skype.exe"
Click with your mouse on the text in the Target field and move your curser one space after the last quotation sign and add the text /legacylogin. The text in the Target field should now read:
"C:\Program Files (x86)\Skype\Phone\Skype.exe" /legacylogin
Click OK to save the changes. Start Skype using this new shortcut. Can you now login to Skype?

Similar Messages

My mac book startup disk is full and when I start it, it give me a blank blue screen. I have tried the shift and I started in safe mode, and it gave me the stars screen. How can I delete files to fix the problem

My mac book startup disk is full and when I start it, it give me a blank blue screen. I have tried the shift upon start
and I started in safe mode, and it gave me the stars screen. How can I delete files to fix the problem

1. Start up in Safe Mode.
    http://support.apple.com/kb/PH11212
2. Empty Trash.
    http://support.apple.com/kb/PH10677
3. Delete "Recovered Messages", if any.
    Hold the option key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Mail > V2 > Mailboxes
    Delete "Recovered Messages", if any.
    Empty Trash. Restart.
4. Delete old iOS Devices Backup.
    iTunes > Preferences > Devices
    Highlight the old Backups , press “Delete Backup” and then “OK”.
    http://support.apple.com/kb/HT4946?viewlocale=en_US&locale=en_US
5. Re-index Macintosh HD
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409

Blank blue screen and then computer crashes.

I'm having a lot of problems with Skype desktop on a Win 7 64 bit machine. It has worked fine on this machine until the past few days.
When I call someone the call connects but i get a blank blue screen and cannot interact with Skype. If I try to access other programmes the computer hangs (the call still continues) and I'm forced to do a hard shutdown.
Also when I go to check the settings it hangs when setting up the web cam.
I've unistalled and reinstalled Skype and the webcam software ensured that I have the latest versions of these and IE.
I have followed the instructions here http://community.skype.com/t5/Windows-desktop-client/Solution-for-empty-blank-login-screen/td-p/1008... and checked that my webcam is operating correctly here http://www.trust.com/en/faq/webcam.
None of this has worked. Any suggestions as to what I should try next.
Solved!
Go to Solution.

Please, run the DirectX diagnostics tool (32-bit version).
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.

Blue screen at startup---have tried EVERYTHING!!! Any ideas???

Hi there, I've got a really frustrating problem concering my husband's iBook G4. One day he got home from work, tried to start up, and got only a blue screen (no cursor.) (This is shortly after updating to 10.4.11, incidentally...coincidence?) We went to the forums, and tried numerous fixes, including:
Booting from install and running disk repair (none needed)
Booting in target disk mode with my mac and removing the login.plist file
Removing all login items from both user accounts in target mode
Attempting a boot (and eventual restore) from the external firewire backup, but it won't get past the blue screen here, either.
It started up in safe mode a couple of times, and even restarted in normal mode once, but then in primary account froze back up after a few minutes. Then it wouldn't even start in safe mode.
Then we did an Archive & Install from the original startup (Panther) but when it got to the login screen, it wouldn't accept either user password (even though the hint indicated we were using the right ones) and then froze. It now won't even boot from this disk, or start up in safe mode.
Everything seems to be intact while perusing it in target disk mode; even ran a hardware test from the Apple Hardware Test disc and that all checked out (no idea if this would have made any difference, but I'm grasping at straws, here!)
I know we did a couple more things suggested in the forums/support pages, but I can't remember what they are at this point...my brain is fried! (Also remember following Apple's instruction's for what to do when you get a blue screen at startup...tried this first thing to no avail.)
Soooooo...any suggestions or ideas? We would greatly appreciate the help!
Thanks so much!
Jennifer

Hi Jennifer,
Ok, so...what's going on today is that Leopard will open to the login screen (sometimes I can log in but generally not), but then the cursor is frozen, as is the keyboard (can't type to login or use shortcuts) and even a usb mouse doesn't work. The only thing I can do is power down with the off button, and upon restarting, if I get past the login, get the message "Computer was restarted after Mac OSX quit unexpectedly" or something like that. (Just restarted from frozen login screen and got blue screen again.)
Wondering if it's Leopard or my wonky install (we started up in target mode, with the install disc in the drive, and opened the installer on my mac, then chose the broken mac hd to install to. Seemed to work, but may this be related to the driver issue you mentioned?) We did it this way (after doing a zero-out erase) because it wouldn't even start up from the install disc itself.
It sounds to me like this method of installing is okay. If you did not have the correct drivers, you could never get as far as you do in Leopard. I am wondering why you install with the disk in your Mac and not in the iBook.
Anyway, have reset the PRAM, still no luck. On the apple page regarding this procedure they mention a power management unit reset for ibooks...would this correspond at all to our problems? Is it something I should try or steer clear of?
Okay. Resetting PRAM was a long shot, but worth trying. I would steer clear of trying to reset PMU. That is related to sleeping, waking and such things and your problems do not seem to be related to that. Also, I have never reset PMU, but from what I recall, it sounded a bit tricky.
Am now attempting to reboot from backup. And yes, when I open Startup Manager, the internal hard drive DOES show up. If that means anything. Have a bootable backup (created with SuperDuper) which also shows up, but when I try to start up with it, I get stuck at blue screen (still.)
As far as the iBook hard drive is concerned, this is a good sign. I am thinking that perhaps the hard drive is okay and the problem is something else.
So, since the iBook originally came with Panther, and Leopard is really yet another unknown to throw into the loop, if I do another erase/install, I'm thinking Panther is the way to go? (Unfortunately we shared a family pack Tiger with a friend, and haven't got a hold of that install disc yet, otherwise I'd try Tiger, since it's what it was running and so is what the backup is, too.)
From what I have seen in the forums, when people are having startup problems, the last resort solution usually works. That is, they take the install disk that came with the machine (Panther in your case), erase and zero out the hard drive and then re-install. That usually seems to do the trick. What they have probably done is either replaced some corrupted piece of software or fixed a directory problem on the disk. In your case, you have already done most of this except not with the Panther disk. So, I think it is worth going through this effort with Panther. If this actually worked, then you could worry about how to update your software to where you want it to be. If it does not work, I would consider this more evidence that there is probably a hardware issue.
If this doesn't work (and would probably have to try in target mode again if the install disc won't open...) should I buy Tech Tool or Disk Warrior or just send it in for repair? I suppose there's a point at which I'll have to admit defeat!
Not sure that I caught this before. You imply that the install disk will not open if it is inserted into the iBook. Is this a problem that showed up when the blue screen business started? When you insert the disk into the iBook and then reboot that computer from the disk (pressing the C key during startup), do you get something on the desktop?
If, when repairing the hard drive with Disk Utility, you had received a message that the disk was not repaired, then a stronger utility would be a reasonable choice. But, that does not seem to be your situation. So, if it were me, I would probably not buy Tech Tool or Disk Warrior at this point. I do think that it is possible that these utilities might be able to do more troubleshooting than you can do with Disk Utility and the Apple hardware CD. Tech Tool in particular has some hardware testing capability. So, if money were no object, you might buy that and see if it can give you more detailed diagnostic information. Of course, these are purely my opinions. I could be totally wrong on any of this.
Oh yeah, I don't know if I mentioned this earlier or not but all the restarts yesterday were accompanied be a brief "whooshing" sound (like a fan) for a second or so, and once I got both that sound and a "boooooop" issuing from the innards. Not sure if this means anything or not, but thought I'd mention it. Maybe the hard drive is melting! (Also I get further along the startup route after it's been turned off for a while.)
This is worth mentioning and I overlooked it in your previous posts. The "booooooop" sound got my attention. When the computer is started up, one of the first things that is done is that there are some hardware tests performed. Apple does use some sounds to indicate certain problems. You can learn a little more at You hear "breaking glass" or "musical beeps" when you turn on your Mac. I don't know if you are hearing one of these sounds or if they are unrelated. But, I think that the "boooooop" sound in particular might be trying to tell you something.
Let me sum up my opinions (which could be dead wrong). I still suspect a hardware problem. However, maybe the hard drive is okay. I think it would be worth using the Panther CD to do another erase and install on the iBook. If you still do not have a working computer, it is probably time to seek professional help. (However, if you get to this point, it is conceivable that you could be having some problems with your RAM chips. If you have worked with RAM chips before, you could try to play games with them: reseating them and removing them one by one- if you have two chips. But, if you have not done this before and are do not have some familiarity with working on hardware of this nature, perhaps you should just leave this alone.)
If you need to seek some professional help, you might be able to try one of these options - If you have AppleCare, you should definitely give them a call. If you live close enough to an Apple store, you could take your computer to the genius bar and see if they can help.
Sorry that you are having such a hassle,
Rich

My Ipod is stuck on the apple screen, and i've tried EVERYTHING

Let me vent a bit before my question:
I have had my Ipod Nano sent in 3 TIMES FOR REPAIR.
But they keep sending the original product back, still in non-functioning condition.
So, I sent it one more time.
I got it back today.
I plug it into my computer, and after about 45 minutes, my computer FINALLY recognizes it.
So I figure we're back in business.
Then, I start to update, and its says that it can't because it can't be read or something. (after it said it updated like 10 songs or something)
So then I reset the Ipod.
Now its stuck on the apple screen and I can't get it off.
I am so frusterated, you can't even imaginnnneeeeee how ****** off I am.
This freaking Ipod has been in shipping more then actual play time.
So then I made another request just now for repair, and it says that it already has a repair out, but my ipod just got back today..
So.
Could you please help me out here? I'm a little erked.
Thanks, Caitlin.

have you tried connecting it to a/c power and not USB? Resetting in both cases? Letting the power drain? Ipod firmware updater?
I would call them again and get a supervisor or something.

My Ipod is stuck on a white screen and i have tried everything!

i tried to open a new app and it started to load but then went to a white screen and i cant push any buttons. How do i fix it?

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
Finally, if the Restore doesn't work, let the battery drain completely. Then recharge for at least an hour and Restore again.

Blank blue screen no sign in/ password boxes.

I havw downloaded latest skype version. I get cloud box, but no paswword, username boxes.
And the suggested solution does not appear to work for me, because the "accessories" item does not appear in my windows version.
So can you help me - I need skype to stay in touch with my daughter in Thailand for an ongoing custody hearing.
Solved!
Go to Solution.

I had the same blank blue Skype screen. Like many others, I uninstalled, reinstalled Skype many times using IE, Firefox, Opera. Always the same blank blue screen.
When I tried the method described here, it did not work for me.
However, I tried the method again and deleted the mentioned files; I uninstalled Skype, I deleted “SkypeSetup.exe” file from the “Downloads” folder. Using Opera browser, I downloaded Skype setup file again. Surprisingly the name of the file was “SkypeSetupFull.exe”
When I ran Skype, the sign in buttons were there, everything was back to normal. I hope this may help someone.
Good luck.

Boots to a blank blue screen unless from DVD

My powerbook got the "Hold down the power button..." screen and then when i restarted, it would only boot to that message. I reinstalled from my dvd, and that seemed to go fine. when i boot it up i gets past the grey screen with the logo, but gets hung on a blank blue screen. I have tried 2 different dvds. both booted fine and allowed me to install the os onto the hd, but once i tried to boot from the HD i would only get a blank blue screen, the same color as the install background.
pbg4 12" 1.5Ghz, Quicksilver 933 Mhz Mac OS X (10.4.6)

slee:
Have you tried:
Repair Disk
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel, and report if it says anything but Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
If DU reports errors it cannot repair you will need to use a utility like Tech Tool Pro or Disk Warrior
Please post back with update or further questions/comments.
Good luck.
corneliuus

Blank Blue Screen / Freezing

My iBook froze this weekend. Upon rebooting the thing, it started booting up with a blank blue screen and wouldn't go past. I tried booting into Safe Mode: Same result. I didn't have my installation disc with me so I began following these steps:
http://docs.info.apple.com/article.html?artnum=106464
I can get into Single-User mode fine and perform the commands in there, ran fsck . No Problems found. I reset the PMU. No luck. Eventually, I got home and tried to bootup using my Tiger install disc. I ran Disk Utility and it found no problems. After another reboot, the iBook boots up to a blank blue screen when loading from the installation disc just as it does when loading Mac OS X regularly. Randomly here and there, after about 10 tries, I may be able to get the laptop to boot into Mac OS X or the install disc, but it will freeze shortly after and I have to restart and get the blank screen again.
After trying the above, I took out the removable RAM and it booted up. I thought I had found the problem but shortly after it froze again. I'm not sure what the problem is but it's out of warranty and I know the answer I'm going to get is most likely hardware related.
Message was edited by: Kyle Johnson3

Hey Kyle,
So like Rhonda says the work is not guaranteed. Here are pics of exactly that problem on a recent repair I did:
"I just recently repaired a G3 iBook 900 MHz 14.1" that had the classic GPU problem. Unfortunately, while the GPU was healthy but loose before the reballing the "patient" died on the operating table. This is a known pitfall in the reballing process. So when I got the board back the GPU was working but totally dead exhibiting the dark moving shadows I've come to dread.
The GPU was a ATI 7500 so I referenced it to many other PC laptop graphics cards.
I settled on a new Inspiron 5100 ATI Radeon Mobility 7500 32Mb 9U768 on ebay and obtained it for $26 with shipping.
Dale at Superior swapped the chips and "Voila" the 900 works like new.
I have the Dell board and the 7500 chip and I thought that you all would be interested in what has been giving so many of us display headaches.
The picture is here:
http://tinyurl.com/3835w2
What you see is the bottom of the chip on the left and the mounting array on the graphics board on the right.
Even tho' this is a G3 the G4 chip is very similar."
The other place that does this work is First Phase.
Prices are like $75 for a reball and $50 for a reflow (probably not as good). You have to pull the board and send it to them.
If you want to/feel comfortable doing that email me and I can provide instructions.
You could take the bottom off and place a shim under that area we're talking about. iBooks have worked for quite a while with a shim in place. Your's might be a good candidate since it doesn't seem like there's a lot of detachment of the BGA.
Richard
Richard

Blank blue screen on boot unless safe mode

My 12" powerbook will not boot up. After the grey screen with the logo, it goes to a blank blue screen and stops there. The disk is fine, i can start the powerbook in target mode and boot other computers off it. It also has a fresh install on in so i know it's not any 3rd party stuff. I have tried all the standard troubleshooting stuff (reset NVRAM & PMU, ran disk utility and disk warrior). Does anyone know exactly what is turned off in safe mode? It is something that is with the standard os install that doesn't get loaded in safe mode that is causing the crashes.

Hi slee,
In addition to cornelius's questions, please also respond to these.
What version of OS X did you reinstall?
In your computer specs, you only list Mac OS X (10.4.10). Is that what you installed? If so, did you happen to use the system discs that shipped with your MBP? That might explain the source of the problem.
In your Other Topic, you wrote
"I have tried 2 different dvds. both booted fine and allowed me to install the os onto the hd,..."
What type of install DVDs were each of those?
Did you do an Erase & Install each time?
Do you have any Previous Systems, still present?
After the Kernel Panic, when you reinstalled, did you first disconnect all peripherals?
What size is the Hard Drive, and how much space is available?
How much RAM is installed, and is it original or added?
ali b

Stuck on blank blue screen when booting- HELP!

When I boot up up I get the normal grey screening with spinning pin wheel, but then it goes to a blank blue screen and just hangs there. Tried resetting the PRAM but didn't work, also want to boot from the install cd but I can't the cd drive door to open from the keyboard button.
Help please!

Hold the mouse down during startup to get the drive to open.
Or use the OPTION key to stop at boot selector and do it then.
I would make sure to have a working bootable backup of your drive at all times, and an emergency boot drive/partition.
What might help:
Boot from another drive. Turn off journaling. Repair drive.
Once at Finder desktop, delete the caches folders on your main drive.
/Library/Caches
/System/Library/Caches
/System/Library/Extensions.mkext
If the repair was "successful" and DU is not 100% certain to see and fix all possible errors, for that Disk Warrior or TTPro would be needed.
At the least, repair from current DVD of OS X, or SAFE BOOT, or Single User Mode and run FSCK.
Then do Safe Boot from your main drive.
But do install OS X to another drive to work from.
PRAM only affects settings. If you mean PRAM/NVRAM from cold boot, that would help with corrupt nvram due to hardware changes.
If you have or suspect a corrupt boot drive I would invest in Disk Warrior and/or TechTool Pro/Deluxe to use along with Apple Disk Utility.

Complete blue screen and cant get to applications

When I turn on computer, I get a blank blue screen and safari pulls up on tool bar. The only way I can get to the rest of the items on my computer is through "recent items". I dont know what happened to my applications or dektop items.

HI dvalin,
Thank you for your question. Please try resetting the Firefox profile in order to check if this is an issue with a saved preference.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

HT201407 I tried to restore my iphone 4, but error message came up and now my phone is just has a blue blue screen and nothing else. what do I do?

I tried to update to IOS6 and then it asked me to connect to itune. The I got an error message when I restore my phone. right afte the phone crashed. When I tried to restart the phone with pressing the button on the top and the navigating botton for a few second, all came up was a blank blue screen. Please help!

You said: "I looked up 1611 and it says a bunch of random things that have nothing to do with my problem."
Why do you think that?
From that search, did you read: "
Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service."
Did you follow the troubleshooting security software issues article?
ot this one:
iOS: Resolving update and restore alert messages

Blank Black Screen And Blue Screen. Do I Need To Do Reflow To Ati Chipset?

Hello i want to tell you my problems and what i did until now.
I have hp pavilion dv3 4150st. I was using win7 64 bit . and i was geting an error that says "display driver amd driver stopped responding and has successfully recovered".I started to get this eror often . And a few days later my pc startet to get blue screen errcor after a few second later than display driver error. . And after 2-3 blue screen error i lost my screen. It was blank black . when i restart pc the screen was blank black. there was no image. When i started to fix another monitor, i saw screen . And i installed the win 7 with another external monitor. Bu i had still black screen after install the windows.. Itand was still black after i remove the ectgernal monitor. I installed bios again but i had still black screen. And i tried the install ati display driver after installing windows . But after i installed the display driver, i had the blue screen error again. And now i have still both blank black screen and blue screen problem.
I cleaned the motherboard. I resetted bios. I installed bios. i installed windows again. i installed ati display driver.But these couldnt solve the problems. Please can you tell me what can i do now ?

Hi beginner_2012,
Thank you for your post, I will do my best to assist you.
I grasp that you were getting the error "display driver amd driver stopped responding and has successfully recovered" quite often. Then a few days later you got the blue screen then the above error message, after 2 -3 more errors the screen is now blank or black. Here is a document to assist you with this. Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

My imac starts up and goes to a blank blue screen

my imac froze and when i restarted the computer it went to a blank blue screen i can only acsess the system prefences the grey bar at the top is also gone all of my files are there pics,documents, music ect. but i cant click on anything i tried to boot in safe mode and it wont go into safe mode when i put my snow leopard disk in it wont read it how do i get the computer to boot in safe mode or restore the computer to an ealier day is there a way to manually go into safe mode or restore the computer

Manual instructions > Mac OS X: Starting up in Safe Mode
If you can't boot in Safe Mode, try Resetting your Mac's PRAM and NVRAM
When booting from the install disc make sure you are holding down the C key.
Restore... you need to be able to boot from the install disc and run Disk Utility. It's very possible the startup disk needs repairing.
Instructions here > Using Disk Utility to verify or repair disks

Blank blue screen and i've tried everything!

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