Bonjour is crashing iTunes at startup
I haven't been able to run iTunes for several weeks now. I click on the iTunes button and nothing happens. It seems to be crashing at launch.
I followed the instructions in the support forums to run my system in "Selective Startup Mode" by disabling all startup services and then slowly adding more and more startup processes until I could recreate the issue again. After several hours of this, I found the culprit: The Bonjour startup service. If I disable this one particular item at startup, iTunes will at least launch. Although, it obviously has connectivity issues with any mobile devices.
I have tried to run an iTunes repair utility, I have tried a complete iTunes uninstall and reinstall, and I have removed the iTunes configuration files in the hidden "ProgramData" folder. Still, if I run the computer in regular startup mode, I get nothing upon running iTunes. If I disable Bonjour at startup, I can launch iTunes but can't connect to my mobile devices.
Please help! What am I doing wrong? Is there a way to repair just the Bonjour service? I'm admittedly a PC-guy and I have no idea what this program even does.
Thanks!
After several hours of this, I found the culprit: The Bonjour startup service. If I disable this one particular item at startup, iTunes will at least launch.
By any chance do you have a recent version of IOBit's Advanced SystemCare Utility installed on the PC?
If so, try reinstalling your Advanced SystemCare. Does iTunes now launch even with the BonJour Service enabled?
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Process: iTunes [173]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.0.2 (9.0.2)
Build Info: iTunes-9022501~2
Code Type: X86 (Native)
Parent Process: launchd [62]
Interval Since Last Report: 13417 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 4488 sec
Per-App Crashes Since Last Report: 4
Date/Time: 2009-12-27 13:37:19.493 -0500
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: E3275825-96D0-4D08-AB72-A883C621BED3
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 7
Thread 0:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.iTunes 0x00108379 0x1000 + 1078137
3 com.apple.iTunes 0x00610140 0x1000 + 6353216
4 com.apple.iTunes 0x001d696f 0x1000 + 1923439
5 com.apple.iTunes 0x001d67dc 0x1000 + 1923036
6 com.apple.iTunes 0x0027e918 0x1000 + 2611480
7 com.apple.iTunes 0x00265a09 0x1000 + 2509321
8 com.apple.iTunes 0x000f7eac 0x1000 + 1011372
9 com.apple.iTunes 0x0042ef3e 0x1000 + 4382526
10 com.apple.HIToolbox 0x935ac13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
11 com.apple.HIToolbox 0x935ab57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
12 com.apple.HIToolbox 0x935ab3e0 SendEventToEventTargetWithOptions + 58
13 com.apple.HIToolbox 0x935d9d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
14 com.apple.HIToolbox 0x935ac4f6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
15 com.apple.HIToolbox 0x935ab57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
16 com.apple.HIToolbox 0x935c7ecc SendEventToEventTarget + 52
17 com.apple.HIToolbox 0x93634a6c ToolboxEventDispatcher + 86
18 com.apple.HIToolbox 0x936312c2 RunApplicationEventLoop + 222
19 com.apple.iTunes 0x000f7836 0x1000 + 1009718
20 com.apple.iTunes 0x000f7744 0x1000 + 1009476
21 com.apple.iTunes 0x0000bfaf 0x1000 + 44975
22 com.apple.iTunes 0x00003dd6 0x1000 + 11734
23 com.apple.iTunes 0x00002abb 0x1000 + 6843
24 com.apple.iTunes 0x000029e9 0x1000 + 6633
Thread 1:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1b04 CFRunLoopRun + 84
4 com.apple.iTunes 0x003d475e 0x1000 + 4011870
5 libSystem.B.dylib 0x94810155 pthreadstart + 321
6 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1aa8 CFRunLoopRunInMode + 88
4 com.apple.audio.CoreAudio 0x939df5f8 HALRunLoop::OwnThread(void*) + 160
5 com.apple.audio.CoreAudio 0x939df480 CAPThread::Entry(CAPThread*) + 96
6 libSystem.B.dylib 0x94810155 pthreadstart + 321
7 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x947df2ce semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x948112c6 pthread_condwait + 1267
2 libSystem.B.dylib 0x94856539 pthreadcondwait + 48
3 com.apple.iTunes 0x0001bc27 0x1000 + 109607
4 com.apple.iTunes 0x0001b6a5 0x1000 + 108197
5 libSystem.B.dylib 0x94810155 pthreadstart + 321
6 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9482e6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x94810155 pthreadstart + 321
2 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1b04 CFRunLoopRun + 84
4 com.apple.iTunes 0x000f78dd 0x1000 + 1009885
5 com.apple.iTunes 0x000f7859 0x1000 + 1009753
6 libSystem.B.dylib 0x94810155 pthreadstart + 321
7 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9480f9c6 kevent + 10
1 libSystem.B.dylib 0x94810155 pthreadstart + 321
2 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 7 Crashed:
0 libSystem.B.dylib 0xffff1250 __longcopy + 80 (cpu_capabilities.h:249)
1 libSystem.B.dylib 0xffff086e __memcpy + 206 (cpu_capabilities.h:246)
2 com.apple.security 0x93f7d248 tpMallocCopyCssmData + 52
3 com.apple.security 0x93f7eb16 TPClItemInfo::cacheItem(cssm_data const*, TPItemCopy) + 72
4 com.apple.security 0x93f7f426 TPClItemInfo::TPClItemInfo(long, long, TPClItemCalls const&, cssm_data const*, TPItemCopy, char const*) + 118
5 com.apple.security 0x93f7f5f9 TPCertInfo::TPCertInfo(long, long, cssm_data const*, TPItemCopy, char const*) + 71
6 com.apple.security 0x93f83a8b tpDbFindIssuerCert + 361
7 com.apple.security 0x93f8023c TPCertGroup::buildCertGroup(TPClItemInfo const&, TPCertGroup*, cssmdl_dblist const*, long, long, char const*, unsigned int, cssm_data const*, TPCertGroup&, TPCertGroup*, int, unsigned int, cssm_data const*, char const*, unsigned int, unsigned int, int&, int&, int&) + 792
8 com.apple.security 0x93f7da28 AppleTPSession::CertGroupConstructPriv(long, long, TPCertGroup&, cssmdl_dblist const*, char const*, unsigned int, cssm_data const*, unsigned int, cssm_data const*, char const*, unsigned int, unsigned int, TPCertGroup&, int&, int&, int&, TPCertGroup&) + 200
9 com.apple.security 0x93f7e046 AppleTPSession::CertGroupVerify(long, long, cssm_certgroup const&, cssmtp_verifycontext const*, cssmtp_verify_contextresult*) + 656
10 com.apple.security 0x93fed75b cssm_CertGroupVerify(long, long, long, cssm_certgroup const*, cssmtp_verifycontext const*, cssmtp_verify_contextresult*) + 83
11 com.apple.security 0x93f71ba5 CSSMTPCertGroupVerify + 79
12 com.apple.security 0x93ff788b Security::CssmClient::TPImpl::certGroupVerify(Security::CertGroup const&, Security::TPVerifyContext const&, Security::TPVerifyResult*) + 147
13 com.apple.security 0x93f4e81d Security::KeychainCore::Trust::evaluate() + 1433
14 com.apple.security 0x93f441e4 SecTrustEvaluate + 90
15 com.apple.security 0x93efbc92 sslVerifyCertChain + 920
16 com.apple.security 0x93f01770 SSLProcessCertificate + 321
17 com.apple.security 0x93f049c8 SSLProcessHandshakeRecord + 537
18 com.apple.security 0x93f08290 SSLProcessProtocolMessage + 77
19 com.apple.security 0x93f08451 SSLHandshakeProceed + 359
20 com.apple.security 0x93f084c6 SSLHandshake + 68
21 com.apple.CFNetwork 0x943cb90c SocketStream::PerformSecurityHandshakeNoLock() + 154
22 com.apple.CFNetwork 0x94406e90 SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 620
23 com.apple.CFNetwork 0x94407157 SocketStream::SocketCallBack_stream(_CFSocket*, unsigned long, __CFData const*, void const*, void*) + 83
24 com.apple.CoreFoundation 0x930ca6f0 __CFSocketDoCallback + 640
25 com.apple.CoreFoundation 0x930cbd35 __CFSocketPerformV0 + 133
26 com.apple.CoreFoundation 0x930c13c5 CFRunLoopRunSpecific + 3141
27 com.apple.CoreFoundation 0x930c1b04 CFRunLoopRun + 84
28 com.apple.iTunes 0x003d475e 0x1000 + 4011870
29 libSystem.B.dylib 0x94810155 pthreadstart + 321
30 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1b04 CFRunLoopRun + 84
4 com.apple.iTunes 0x003d475e 0x1000 + 4011870
5 libSystem.B.dylib 0x94810155 pthreadstart + 321
6 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1aa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x943a5264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x94810155 pthreadstart + 321
6 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x947e646e _semwaitsignal + 10
1 libSystem.B.dylib 0x94810dcd pthreadcondwait$UNIX2003 + 73
2 com.apple.JavaScriptCore 0x95383842 ***::TCMalloc_PageHeap::scavengerThread() + 578
3 com.apple.JavaScriptCore 0x9538386f ***::TCMalloc_PageHeap::runScavengerThread(void*) + 15
4 libSystem.B.dylib 0x94810155 pthreadstart + 321
5 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1aa8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x91cb0520 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5 com.apple.Foundation 0x91c4cdfd -[NSThread main] + 45
6 com.apple.Foundation 0x91c4c9a4 _NSThread__main_ + 308
7 libSystem.B.dylib 0x94810155 pthreadstart + 321
8 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.CoreFoundation 0x930c0e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x930c1b04 CFRunLoopRun + 84
4 com.apple.iTunes 0x003d475e 0x1000 + 4011870
5 libSystem.B.dylib 0x94810155 pthreadstart + 321
6 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x947df2ce semaphorewait_signaltrap + 10
1 libSystem.B.dylib 0x948112c6 pthread_condwait + 1267
2 libSystem.B.dylib 0x94856539 pthreadcondwait + 48
3 com.apple.iTunes 0x0002e99b 0x1000 + 186779
4 com.apple.iTunes 0x0002e917 0x1000 + 186647
5 com.apple.iTunes 0x0002e890 0x1000 + 186512
6 com.apple.iTunes 0x003d4543 0x1000 + 4011331
7 libSystem.B.dylib 0x94810155 pthreadstart + 321
8 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x948163ca select$DARWIN_EXTSN$NOCANCEL + 10
1 com.apple.mobiledevice 0x01430cef _readDictionary + 266
2 com.apple.mobiledevice 0x014314c3 _sendMessage + 324
3 com.apple.mobiledevice 0x0143156d AMSProcessLinkSendMessage + 92
4 com.apple.mobiledevice 0x0143160e AMSProcessLinkSendMessageLock + 155
5 com.apple.mobiledevice 0x0142d2ee AMSGetDataClassInfoForTarget + 118
6 com.apple.iTunes 0x00622835 0x1000 + 6428725
7 com.apple.iTunes 0x0027c8f0 0x1000 + 2603248
8 libSystem.B.dylib 0x94810155 pthreadstart + 321
9 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x947df286 machmsgtrap + 10
1 libSystem.B.dylib 0x947e6a7c mach_msg + 72
2 com.apple.iTunes 0x00108379 0x1000 + 1078137
3 com.apple.iTunes 0x00610140 0x1000 + 6353216
4 com.apple.iTunes 0x0061029c 0x1000 + 6353564
5 com.apple.iTunes 0x00109a43 0x1000 + 1083971
6 com.apple.iTunes 0x00185605 0x1000 + 1590789
7 com.apple.iTunes 0x001848fd 0x1000 + 1587453
8 com.apple.iTunes 0x001ed3f3 0x1000 + 2016243
9 com.apple.iTunes 0x00108810 0x1000 + 1079312
10 com.apple.iTunes 0x001083b0 0x1000 + 1078192
11 com.apple.iTunes 0x0060fd8a 0x1000 + 6352266
12 libSystem.B.dylib 0x94810155 pthreadstart + 321
13 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x9480f9c6 kevent + 10
1 com.apple.mobiledevice 0x0143a84b AFCLog + 1247
2 com.apple.mobiledevice 0x01434742 USBMuxListenerSetDebug + 2055
3 com.apple.mobiledevice 0x014391eb AFCConnectionInvalidate + 1469
4 com.apple.mobiledevice 0x014395cb AFCConnectionProcessOperation + 468
5 com.apple.mobiledevice 0x014375f2 AFCDirectoryOpen + 152
6 com.apple.iTunes 0x0061f87d 0x1000 + 6416509
7 com.apple.iTunes 0x00027549 0x1000 + 157001
8 com.apple.iTunes 0x00284030 0x1000 + 2633776
9 com.apple.iTunes 0x0060fd8a 0x1000 + 6352266
10 libSystem.B.dylib 0x94810155 pthreadstart + 321
11 libSystem.B.dylib 0x94810012 thread_start + 34
Thread 7 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x0aa0aa58 edx: 0x00040000
edi: 0x13800000 esi: 0x00000000 ebp: 0xb05adeac esp: 0xb05adea0
ss: 0x0000001f efl: 0x00010246 eip: 0xffff1250 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xbecfea com.apple.iTunes 9.0.2 (9.0.2) <1f665956013139aff334e29e510d42da> /Applications/iTunes.app/Contents/MacOS/iTunes
0xe0c000 - 0xe13fff com.apple.ipodsynchronization 2.4 (111.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
0xe1c000 - 0xe20fff com.apple.iPod 1.5 (15) <80c68d6d158ff1999c64d7450e34e0db> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xe27000 - 0xeaefe3 com.apple.iTunes.iPodUpdater 9.0 (9.0) <802f7cb64a3475776f1bf1a17a8a2130> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0xefa000 - 0xfc3fe5 com.apple.DiscRecording 4.0.7 (4070.4.1) <7c105f35c674aad3a476f8959d3f3ebb> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x102e000 - 0x106dfff com.apple.vmutils 4.1 (104) <989dbced73b256f1b2d5959cff9e06b0> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x141d000 - 0x1463ff3 com.apple.mobiledevice 251.6 (251.6) <17ebc5695cfcc42bb4fe50150513bf5d> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x14b2000 - 0x14b3fe1 com.apple.textencoding.unicode 2.2 (2.2) <542f2b8930d6bdf16c318ffea541acab> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x14d1000 - 0x14d4fff com.apple.audio.AudioIPCPlugIn 1.0.6 (1.0.6) <51c811377017028f8904ad779e6a1344> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x1600000 - 0x1606fff com.apple.audio.AppleHDAHALPlugIn 1.7.1 (1.7.1a2) <a0a4389b5ac52ab84397d2b25c9d3b9c> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
0xa9c6000 - 0xbcf4fef com.apple.CoreFP 1.5.23 (1.5) <82406e48b7d8336038608e9907e2414b> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0xefc7000 - 0xf1cafff com.apple.audio.codecs.Components 1.9 (1.9) /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0xf768000 - 0xf768ffd libmx.A.dylib ??? (???) /usr/lib/libmx.A.dylib
0xffb8000 - 0x101bffef com.apple.RawCamera.bundle 2.1.0 (474) <48a574d3b3269c8dbdc38d6f67879317> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x10591000 - 0x105e4fe7 com.apple.AppleProResDecoder 2.0 (223) /System/Library/QuickTime/AppleProResDecoder.component/Contents/MacOS/AppleProR esDecoder
0x1061e000 - 0x10638fc3 com.apple.AppleIntermediateCodec 1.2 (145) /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
0x1063d000 - 0x10642ff7 com.apple.AppleMPEG2Codec 1.0.1 (220) <6fdff3c87ececb7413749c0230c54f78> /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
0x10666000 - 0x106cbfef com.apple.AppleVAH264HW.component 1.0 (1.0) <e0240f3fcaae8aac4deceed4fd365e86> /System/Library/QuickTime/AppleVAH264HW.component/Contents/MacOS/AppleVAH264HW
0x10786000 - 0x107c1fff com.apple.QuickTimeFireWireDV.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
0x107ce000 - 0x1081cfe3 com.apple.AppleVAFramework 4.1.16 (4.1.16) /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x10825000 - 0x1083eff3 com.apple.applepixletvideo 1.2.18 (1.2d18) <386af0b779e8c148e6b6cbc7f5489d45> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
0x111f0000 - 0x111f0ffc com.apple.JavaPluginCocoa 12.5.0 (12.5.0) <7bb9a5e35945a712da6637acd29d4cdb> /System/Library/Frameworks/JavaVM.framework/Versions/A/Resources/JavaPluginCoco a.bundle/Contents/MacOS/JavaPluginCocoa
0x11ca0000 - 0x11ca6fff com.apple.JavaVM 12.5.0 (12.5.0) <8d3f4bb411ac2490335be9a612bb2a22> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaVM
0x70000000 - 0x700e6ff2 com.apple.audio.units.Components 1.5.2 (1.5.2) /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <458eed38a009e5658a79579e7bc26603> /usr/lib/dyld
0x90003000 - 0x90008fff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x90009000 - 0x9009cff3 com.apple.ApplicationServices.ATS 3.8 (???) <eda9db16110de6b7fd9436cd0daa787d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x900a3000 - 0x90100ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x90101000 - 0x9010cfe7 libCSync.A.dylib ??? (???) <d88c20c9a2fd0676dec62fddfa74979f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9010d000 - 0x90197fe3 com.apple.DesktopServices 1.4.8 (1.4.8) <a6edef2d49ffdee3b01010b7e6edac1f> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x90198000 - 0x90198ff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x90199000 - 0x901a2fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <17537dd39882e07142db9e5c2db170b8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x901a3000 - 0x901e3fff com.apple.CoreMediaIOServicesPrivate 20.0 (20.0) /System/Library/PrivateFrameworks/CoreMediaIOServicesPrivate.framework/Versions /A/CoreMediaIOServicesPrivate
0x901e4000 - 0x901f3ffe com.apple.DSObjCWrappers.Framework 1.3 (1.3) <98f7b46a9f1a099f77e1092ef8e29c63> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
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0x96c7d000 - 0x96c7fff1 com.apple.QuickTimeH264.component 7.6.4 (1327.73) /System/Library/QuickTime/QuickTimeH264.component/Contents/MacOS/QuickTimeH264
0x96c80000 - 0x96c9cff3 libPng.dylib ??? (???) <271373dd41f56369a3dfca0ed2be579a> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x96c9d000 - 0x96cc1fff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
0x96cc2000 - 0x97593fff com.apple.WebCore 5531.21 (5531.21.8) <fa100d959d8655e174d84b87fe154b31> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib -
ITunes 11.2.2 crashes soon upon startup, even in safe mode.
I have no 3rd party plug-ins, have tried deleting & reinstalling. Do I need to rebuild my library? And if so, how do I do that?
As instructed, here is the diagnostic report from one of the iTunes crashes. Thanks in advance!
Process:
iTunes [517]
Path:
/Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:
com.apple.iTunes
Version:
11.2.2 (11.2.2)
Build Info:
iTunes-1122011002002003~1
Code Type:
X86-64 (Native)
Parent Process: launchd [165]
Date/Time:
2014-06-09 21:53:08.715 -0400
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:
1095 sec
Crashes Since Last Report:
1
Per-App Interval Since Last Report: 105 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID:
Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000033
VM Regions Near 0x33:
-->
__TEXT
00000001032b9000-0000000104a14000 [ 23.4M] r-x/rwx SM=COW /Applications/iTunes.app/Contents/MacOS/iTunes
Application Specific Information:
objc[517]: garbage collection is OFF
Thread 0 Crashed:: iTunes main Dispatch queue: com.apple.main-thread
0 com.apple.iTunes
0x0000000103e46d18 0x1032b9000 + 12115224
1 com.apple.iTunes
0x0000000103e54dc7 0x1032b9000 + 12172743
2 com.apple.iTunes
0x0000000103e545db 0x1032b9000 + 12170715
3 com.apple.iTunes
0x00000001036235c9 0x1032b9000 + 3581385
4 com.apple.iTunes
0x00000001033eb103 0x1032b9000 + 1253635
5 com.apple.iTunes
0x00000001033ea522 0x1032b9000 + 1250594
6 com.apple.iTunes
0x00000001032bbac6 0x1032b9000 + 10950
7 com.apple.CoreFoundation
0x00007fff900e6934 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
8 com.apple.CoreFoundation
0x00007fff900e6486 __CFRunLoopDoTimer + 534
9 com.apple.CoreFoundation
0x00007fff900c6e11 __CFRunLoopRun + 1617
10 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
11 com.apple.HIToolbox
0x00007fff943792bf RunCurrentEventLoopInMode + 277
12 com.apple.HIToolbox
0x00007fff9438056d ReceiveNextEventCommon + 355
13 com.apple.HIToolbox
0x00007fff943803fa BlockUntilNextEventMatchingListInMode + 62
14 com.apple.AppKit
0x00007fff89c5f779 _DPSNextEvent + 659
15 com.apple.AppKit
0x00007fff89c5f07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
16 com.apple.AppKit
0x00007fff89c5b9b9 -[NSApplication run] + 470
17 com.apple.iTunes
0x0000000103bf5ad0 0x1032b9000 + 9685712
18 com.apple.iTunes
0x00000001036357e0 0x1032b9000 + 3655648
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff933f77e6 kevent + 10
1 libdispatch.dylib
0x00007fff93136786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff93135316 _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.mobiledevice
0x000000010c69b701 __thr_AMRegisterForCallbacks + 217
7 libdispatch.dylib
0x00007fff93135961 _dispatch_worker_thread2 + 255
8 libsystem_c.dylib
0x00007fff89a483da _pthread_wqthread + 316
9 libsystem_c.dylib
0x00007fff89a49b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff933f7192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff89a48594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff89a49b85 start_wqthread + 13
Thread 4:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff933f6bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff89a4a274 _pthread_cond_wait + 840
2 com.apple.iTunes
0x00000001032bdf1b 0x1032b9000 + 20251
3 com.apple.iTunes
0x000000010372b6eb 0x1032b9000 + 4663019
4 com.apple.iTunes
0x000000010372be1a 0x1032b9000 + 4664858
5 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
6 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
7 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff933f6df2 __select + 10
1 com.apple.CoreFoundation
0x00007fff9010fc8b __CFSocketManager + 1355
2 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
3 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 7:: CoreAudioNotificationThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001037ea16b 0x1032b9000 + 5443947
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 8:: TrackProcessor::ManagerThread
0 libsystem_kernel.dylib
0x00007fff933f6bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff89a4a274 _pthread_cond_wait + 840
2 com.apple.iTunes
0x00000001032bdf1b 0x1032b9000 + 20251
3 com.apple.iTunes
0x00000001032bde75 0x1032b9000 + 20085
4 com.apple.iTunes
0x000000010351e11c 0x1032b9000 + 2511132
5 com.apple.iTunes
0x000000010351e0f3 0x1032b9000 + 2511091
6 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
7 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 9:: TrackProcessor::CooperativeProcessingFiber
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.iTunes
0x00000001032bdfe8 0x1032b9000 + 20456
3 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
4 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 11:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 12:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 13:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff933f6bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff89a4a274 _pthread_cond_wait + 840
2 com.apple.iTunes
0x00000001032bdf1b 0x1032b9000 + 20251
3 com.apple.iTunes
0x00000001032bde75 0x1032b9000 + 20085
4 com.apple.iTunes
0x0000000103926232 0x1032b9000 + 6738482
5 com.apple.iTunes
0x0000000103600f08 0x1032b9000 + 3440392
6 com.apple.iTunes
0x00000001035ffb54 0x1032b9000 + 3435348
7 com.apple.iTunes
0x00000001035d7bea 0x1032b9000 + 3271658
8 com.apple.iTunes
0x00000001035d3cd8 0x1032b9000 + 3255512
9 com.apple.iTunes
0x0000000103337d9e 0x1032b9000 + 519582
10 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
11 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
12 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff933f6bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff89a4a274 _pthread_cond_wait + 840
2 com.apple.iTunes
0x00000001032bdf1b 0x1032b9000 + 20251
3 com.apple.iTunes
0x00000001032bde75 0x1032b9000 + 20085
4 com.apple.iTunes
0x0000000103926232 0x1032b9000 + 6738482
5 com.apple.iTunes
0x0000000103600f08 0x1032b9000 + 3440392
6 com.apple.iTunes
0x00000001035ffb54 0x1032b9000 + 3435348
7 com.apple.iTunes
0x00000001035d7bea 0x1032b9000 + 3271658
8 com.apple.iTunes
0x00000001035d3cd8 0x1032b9000 + 3255512
9 com.apple.iTunes
0x0000000103337d9e 0x1032b9000 + 519582
10 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
11 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
12 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff933f6bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff89a4a274 _pthread_cond_wait + 840
2 com.apple.iTunes
0x00000001032bdf1b 0x1032b9000 + 20251
3 com.apple.iTunes
0x00000001032bde75 0x1032b9000 + 20085
4 com.apple.iTunes
0x0000000103926232 0x1032b9000 + 6738482
5 com.apple.iTunes
0x0000000103600f08 0x1032b9000 + 3440392
6 com.apple.iTunes
0x00000001035ffb54 0x1032b9000 + 3435348
7 com.apple.iTunes
0x00000001035d7bea 0x1032b9000 + 3271658
8 com.apple.iTunes
0x00000001035d3cd8 0x1032b9000 + 3255512
9 com.apple.iTunes
0x0000000103337d9e 0x1032b9000 + 519582
10 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
11 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
12 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 17:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 18:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 19:: CFRunLoopThread
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff900be50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff900c6c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff900c6486 CFRunLoopRunSpecific + 230
5 com.apple.CoreFoundation
0x00007fff900d619f CFRunLoopRun + 95
6 com.apple.iTunes
0x00000001032d4cab 0x1032b9000 + 113835
7 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
8 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib
0x00007fff933f7192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff89a48594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff89a49b85 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib
0x00007fff933f7192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff89a48594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff89a49b85 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib
0x00007fff933f7192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff89a48594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff89a49b85 start_wqthread + 13
Thread 23:
0 libsystem_kernel.dylib
0x00007fff933f6bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff89a4a2a6 _pthread_cond_wait + 890
2 com.apple.iTunes
0x00000001032bdf58 0x1032b9000 + 20312
3 com.apple.iTunes
0x0000000103337f0f 0x1032b9000 + 519951
4 com.apple.iTunes
0x0000000103337ead 0x1032b9000 + 519853
5 com.apple.iTunes
0x0000000103337d1a 0x1032b9000 + 519450
6 com.apple.iTunes
0x00000001032bec02 0x1032b9000 + 23554
7 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib
0x00007fff933f567a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff933f4d71 mach_msg + 73
2 com.apple.iTunes
0x00000001032bdfe8 0x1032b9000 + 20456
3 libsystem_c.dylib
0x00007fff89a468bf _pthread_start + 335
4 libsystem_c.dylib
0x00007fff89a49b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000013 rbx: 0x00007f98d5acc5d0 rcx: 0x00000000000f3ad0 rdx: 0x00007f98d5acc5d0
rdi: 0x00007f98d5acc5d0 rsi: 0x0000000000000000 rbp: 0x00007fff62eb5b50 rsp: 0x00007fff62eb5b00
r8: 0x0000000000000012 r9: 0x0000000000000000 r10: 0x000000007504a201 r11: 0x00000000dfffffff
r12: 0x00000000ffffff01 r13: 0x00007f98d5acc5d0 r14: 0x0000000000000000 r15: 0x00007f98d5acc5d0
rip: 0x0000000103e46d18 rfl: 0x0000000000010206 cr2: 0x0000000000000033
Logical CPU: 0
Binary Images:
0x1032b9000 -
0x104a13fef com.apple.iTunes (11.2.2 - 11.2.2) <E7A40F98-7562-3CA6-9575-16553270FB97> /Applications/iTunes.app/Contents/MacOS/iTunes
0x104e05000 -
0x104e85ff7 com.apple.iTunes.iPodUpdater (10.7 - 10.7) <346D1F7E-A1E7-3A53-9DEF-3D22885079C8> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x104f09000 -
0x104f35ff7 com.apple.avfoundationcf (2.0 - 63.21) <A3140BD7-BB0C-3BD7-8F63-2ECB98041B6E> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x104f65000 -
0x1052a2fef com.apple.iad.iAdCore (1.0 - 1) <DEC4133E-928D-38FF-8207-F9BC3D79A372> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re
0x10537c000 -
0x105382fff com.apple.agl (3.2.0 - AGL-3.2.0) <AB0B5D3F-BA2A-3366-830A-EF9258C18276> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x105389000 -
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0x7fff8d72efe7 com.apple.MediaToolbox (1.0 - 705.94) <0719E69C-3275-3BD9-AD04-27DBADEB6E03> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x7fff8d72f000 -
0x7fff8d734fff libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
0x7fff8d735000 -
0x7fff8d735fff libOpenScriptingUtil.dylib (??? - ???) <A7847713-F410-39C0-884F-A7188A18E742> /usr/lib/libOpenScriptingUtil.dylib
0x7fff8d736000 -
0x7fff8d73cfff com.apple.DiskArbitration (2.4.1 - 2.4.1) <CEA34337-63DE-302E-81AA-10D717E1F699> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff8d73d000 -
0x7fff8d9b1fff com.apple.CoreImage (7.99.1 - 1.0.1) <4BB09B79-275B-364C-9466-0FF36ABB1218> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x7fff8da35000 -
0x7fff8da3afff libGIF.dylib (??? - ???) <58A4492D-AAE7-3B8F-8B06-62867471A3EE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8da3b000 -
0x7fff8dab1fff com.apple.CoreSymbolication (2.2 - 73.2) <126415E3-3A35-315B-B4B7-507CDBED0D58> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff8dab2000 -
0x7fff8e450a27 com.apple.CoreGraphics (1.600.0 - ???) <576777EA-921B-3D94-98C3-40A9CF8EBD18> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7ff -
Home sharing crash itunes 10.5.0.142 on win7 pro service pack 1 64-bit
8 GByte RAM, Intel i7 CPU, flash hard drive (256 GB) with files stored on Ethernet shared file server (2 TB)
per bottom of iTunes window:
16-17k podcasts, 354 GB
9800 songs, 80 GB
34 movies, 110 GB
17 tv shows, 114 GB
5 iTunes U, 0.9 GB
26 books, 5.2 GB
14 apps
iTunes runs until I try to view a (DSL-downloaded) TV show. The wifi apple tv stops playing a minute in, give or take. The apple tv also stops listing the computer in the top-level user interface.
iTunes on the PC crashed.
There was a while where home sharing didn't work. Then it worked (fixed in a software update or apple infrastructure, as other postings indicate). Now, with the most recent update, it looks like a bug has been introduced into iTunes.Home sharing no longer crashes, but it also does not work:
google searches provide example lore, such as found in apple's own:
http://support.apple.com/kb/TS2972
set up home sharing on devices; toggle home sharing off/on on devices
No, this is not a fix. Neither makes progress.
use latest software on all devices (iTouch, two apple tvs, win7 itunes)
No, this is not a fix. All devices are up to the latest software.
As an example, 4.4.2 (3160) didn't work, and neither did 4.4.3 (3323) for the apple tvs.
Check apple id used
No, this is not a fix. All devices use the same apple id, tested by viewing items and by purchasing items in the store.
Check your network.
Home sharing used to work. Nevertheless, transitioned from wifi-based apple tv and Ethernet star network off home router to: Ethernet based apple tv; Ethernet switched connectivity via Linksys 5-port GbE switches, with home router only needed for wifi hop or DSL to Internet. No improvement. Also transitioned from DHCP to static IP addresses. No improvement. This layer-2 focus avoids issues such as layer-3 IP TTL values for multicast, were the home router to switch at layer-3 rather than layer-2 among local devices (note that it all worked with original flows through home router, so this is just proof of expected FUD). All cables are CAT6, not 10/100 cat5, nor simply cat5e.
Check firewall settings
disabling the firewall does nothing (win7, all cases, home or work and public network cases)
Neither does the more-detailed manipulation of rules for inbound and outbound traffic for TCP (3689) and UDP (5353) when the firewall is enabled. (Disabling the firewall is clearer proof that the rules are not the issue.) Bonjour (mDNS) should get through just fine.
Quit and re-open apps
Not a fix
Power cycling
Not a fix. All gear has been power cycled (apple tvs, laptop with itunes, router, etc).
iTouch browsing
settings/wifi = on
remote app / home sharing = on
both apple tv libraries are discovered (one is Ethernet-based; one is wifi-based)
The laptop's is not listed.
authorize/deauthorize laptop
Not a help.
restart bonjour service on windows laptop
Not a help.
restart itunes on win7 laptop
Not a help
run latest win7 64-bit wireshark on laptop while running itunes
looked a bit silent wrt the laptop's itunes
control panel / add/remove programs / bonjour (10/15/2011) / repair
This showed the use of 224.0.0.251 UDP packets for bonjour. However, it did not persist.
I suspect a bonjour service - local iTunes issue. Perhaps iTunes has to interact with the service in order for the service to participate in the wire protocol. The iTunes UI is OK, so it is some internal detail.
In the past I have noticed that a heavy download load by iTunes inhibited home sharing. It may be a threading issue within iTunes.
Summary: still not working. -
I have updated to the new version of iTunes and whenever I try to access the iTunes Store it crashes iTunes.
This started happening after the new download was installed.
When I click on the store icon iTiunes behaves as usual with the bar filling up with blue but when the bar fills up iTunes crashes.
It only seems to do this on my administrators account too - which is odd.I'm having a very similar problem to this. I downloaded 8.0.1, and now iTunes tries to connect to the store upon startup, and crashes shortly thereafter. iTunes is now completely unusable. I'm using Mac OS 10.4.11.
-
I have a song I've been working on in GarageBand. When I play back the mixed-down track in iTunes, iTunes crashes. Not every time, and not in the same place in the song, but frequently. It's almost impossible to get through one listen.
It doesn't matter if I listen to the uncompressed AIFF or an MP3 (converted in iTunes). And it's not just one corrupted file. I've mixed the song down several times as I've been working on it, and the crashing persists even across these different versions.
This is the only song that crashes iTunes. I have been listening to plenty of other music by other artists, as well as my own music, also recorded in GarageBand and handled in the same way, and iTunes never crashes on any song but this one.
I am wondering if there's something peculiar about this particular song, such as frequencies or amplitudes of the sound waves, that iTunes can't properly handle. That sounds ridiculous to me, but the whole scenario — that one particular song, even different versions of it, can cause iTunes to crash — is pretty ridiculous.
I am using an 11-inch MacBook Air running the latest versions of Mac OS X (10.7.1) and GarageBand (6.0.4).Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
*Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test. -
Illustrator CS4 Mac crashes immediately at startup
Hi all,
i've got a problem with the Creative Suite 4 (not only Illustrator) and hope, you can help me. My machine is a Macbook late 2007, 200GB HDD, 4GB RAM, C2D 2.2 with Leopard and every Update installed. I've installed the CS4 and from day one I wasn't able to even start Illustrator. It crashes right on startup. Indesign and Photoshop are starting, but creating a PDF-file in Indesign or saving some files in Photoshop means a crash nearly every time.
One solution seems to be a new User Account in Leopard. With a fresh one Illustrator, Indesign and Photoshop work perfectly! But I want to use this (expensive) software on my Account, not on another. Is there any other solution than using another Account on the same computer?
I hope you can help me - thanks a lot,
FabriceI can open my CS4 programs EXCEPT Illustrator. It's crashing on startup after installation of Mavericks. I have latest Java and have done all of your recommendations (uninstalled/reinstalled AI 3x, Disk repair, reinstalled Mavericks). I installed Mavericks on some desktops and AI CS4 is running fine for them. Below is my crash report. I'm getting very sad. I'll try calling Adobe Customer Services, but thought I'd post too.
Process: Adobe Illustrator [904]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [180]
Responsible: Adobe Illustrator [904]
User ID: 501
Date/Time: 2013-11-07 10:28:08.203 -0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: C9EBBC87-D37A-FA04-EAB7-50D5355544D3
Sleep/Wake UUID: 8792C205-1DFC-4DB3-A701-6E96AAC67A6C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type GQMIException
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0766f952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x07761167 pthread_kill + 101
2 libsystem_c.dylib 0x075a9340 abort + 155
3 libc++abi.dylib 0x073fa869 abort_message + 169
4 libc++abi.dylib 0x0741b597 default_terminate_handler() + 292
5 libc++abi.dylib 0x07418dd0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x07418a05 __cxa_rethrow + 103
7 com.adobe.illustrator 0x001691a8 0x1000 + 1474984
8 com.adobe.illustrator 0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
9 com.adobe.illustrator 0x00041d8f 0x1000 + 265615
10 com.adobe.illustrator 0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
11 com.adobe.illustrator 0x0004210a 0x1000 + 266506
12 com.adobe.illustrator 0x000d840b 0x1000 + 881675
13 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
14 com.adobe.illustrator 0x00003672 0x1000 + 9842
15 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x07670992 kevent64 + 10
1 libdispatch.dylib 0x074cb8bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x074cb556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x07763042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x0617bb2d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x0617b6ea TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x0617b89d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x0615bea0 TimerThread + 89
7 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
8 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
9 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x07764bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x0617b922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x0617bb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x06147f92 MPWaitOnQueue + 199
6 AdobeACE 0x0132138d 0x12f0000 + 201613
7 AdobeACE 0x01320d85 0x12f0000 + 200069
8 com.apple.CoreServices.CarbonCore 0x0614856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
10 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
11 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x075e0c0c ecx: 0xbffff6bc edx: 0x0766f952
edi: 0x077671a8 esi: 0x00000006 ebp: 0xbffff6d8 esp: 0xbffff6bc
ss: 0x00000023 efl: 0x00000286 eip: 0x0766f952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0740699c
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator (367 - 14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x11a7000 - 0x11b5ff7 libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
0x11bb000 - 0x11bbfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x11be000 - 0x11d9ff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x11f3000 - 0x1243fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x12dc000 - 0x12dd027 +SPBasic (0) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x12e1000 - 0x12e7ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x12f0000 - 0x13fdfff +AdobeACE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x141b000 - 0x1932fef +AdobeAGM (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1aab000 - 0x1aebfef +AdobeARE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1af5000 - 0x1b19ff6 +AdobeAXE8SharedExpat (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1b2c000 - 0x1b46fff +AdobeBIB (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1b51000 - 0x1b72ff7 +AdobeBIBUtils (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1b7f000 - 0x1e1bfef +AdobeCoolType (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1ea6000 - 0x1f74fff +AdobeExtendScript (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x1feb000 - 0x20d3fdf +AdobePDFPort (1) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2118000 - 0x2710fdf +AdobePDFL (1) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2854000 - 0x28f5fd7 +AdobeScCore (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x2951000 - 0x29fffd7 +AdobeSVGExport (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2a31000 - 0x2cdafe2 +AdobeSVGRE (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x2dc4000 - 0x2e24fc7 +AdobeXMP (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x2e33000 - 0x2f08fdd +FileInfo (0) <F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x2f39000 - 0x2f39fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x2f3c000 - 0x2fbefd7 +AdobeXMPFiles (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x2fd5000 - 0x30a423b +libicui18n.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
0x314d000 - 0x3221db7 +libicuuc.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x3282000 - 0x3c3257f +libicudata.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x3c35000 - 0x3ffffef +AdobeMPS (1) <277E01A3-CAC3-4FA9-A591-4BC0A5BC125A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x408e000 - 0x4244ff4 +com.adobe.amtlib (amtlib 2.0.1.10077 - 2.0.1.10077) <CB2EC3BF-6771-4DAB-BF29-6775FB6F9608> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x427b000 - 0x43082cb +libicucnv.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.3 6.0
0x4335000 - 0x470f01f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x47c3000 - 0x4864fc3 +com.adobe.amt.services (AMTServices 2.0.1.10077 [BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:31:09] - 2 . 0) <31E82904-C3C2-424E-A1AE-A5EFADBB19B8> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
0x4942000 - 0x4e40fc3 +AdobeOwlCanvas (1) <DC1EE447-FCDB-43C8-B6D2-A5454291C85D> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x4f89000 - 0x5019fc3 +WRServices (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x519b000 - 0x519fffc +com.adobe.AdobeCrashReporter (2.5 - 3.0.20080806) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x51a5000 - 0x51c1fd7 +com.adobe.LogTransport (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
0x51cc000 - 0x51fbff7 +com.adobe.headlights.LogSessionFramework (2.0.0.06112008) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x5223000 - 0x5234ffb +LogTransport2 (1) <835B7B84-5A67-370B-AB39-8E448AA81FA0> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTransport2
0x523e000 - 0x5244fff +com.adobe.pip (1.0.0.220) <2CA89939-DFA7-4686-8536-8A1F1107CAF1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x524a000 - 0x529bff1 libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
0x52fb000 - 0x52fcfff libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
0x5303000 - 0x530cfff com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
0x5315000 - 0x5319fff com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2727
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=266.1M resident=68.4M(26%) swapped_out_or_unallocated=197.7M(74%)
Writable regions: Total=109.0M written=15.4M(14%) resident=47.5M(44%) swapped_out=64K(0%) unallocated=61.5M(56%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.4M
CG backing stores 1632K
CG raster data 28K
CG shared images 212K
CoreServices 1744K
Kernel Alloc Once 4K
MALLOC 28.7M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 192K
Stack 66.1M
VM_ALLOCATE 16.5M
__DATA 31.4M
__IMAGE 528K
__IMPORT 408K
__LINKEDIT 47.9M
__OBJC 2092K
__PAGEZERO 4K
__TEXT 218.2M
__UNICODE 544K
mapped file 37.2M
shared memory 4K
=========== =======
TOTAL 486.8M
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543232L9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: ET-0405A-UV2.0-3
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: -
IPhone 3GS Update to 6.1.3 Crashes iTunes
About a month ago my mum lost her iPhone at work and later that day rung up O2 (her phone service provider) and got her sim cancelled or something along those lines. The next day she went to EE and got a contract and a new phone with them. When my mum returned to work she found her iPhone though and then gave it to me. I havent really touched it for the past month but now today i decided to start using it.
To start with, i tried connecting to the app store and recieved this error 'Cannot conect to the store. A secure connection could not be established. Please check your Date & Time settings'. So i checked the date and time settings both on the device and on my laptop (what i have iTunes on) and they were all fine but still this message persisted. I then thought that putting in my old 'non cancelled' sim card from GiffGaff might fix the problem; but no.
Next i turned to updating the iPhone. So i launch iTunes which i update to the newest version first and then attempt an update on the iPhone to 6.1.3. The update begins trying to backup the iPhone, which gets stuck right at the end of the bar for a few minutes before crashing iTunes. After a few more attempts of this, i try bypassing the backup stage by ending the 'AppleMobileBackup.exe' process through Windows Task Manager which worked and led me onto the iPhone restore stage. On this stage my iTunes loading bar displays 'Verifying iPhone Restore With Apple' and then after only a few seconds iTunes crashes once again.
Any help on fixing this error would be well appreciated,
Will.Hello there, Will209.
The following Knowledge Base article should prove helpful in getting your iPhone restored:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
IPod Classic won't sync and crashes iTunes. Suggestions?
Hi, hopefully someone can help me!
I have a 80GB iPod classic for 3/4 years, never had any syncing issues until now that weren't fixable by a reset.
However a few days ago I was at my parents' house and charged my iPod using their computer. The first time there was the standard message "This iPod is synced with another library" etc etc but subsequently it crashed iTunes. It was recognised by the computer as a portable media device, all the normal folders were there etc.
Now that I'm with my regular laptop, I'm having the same issues but have realised that the iPod won't sync. It crashes iTunes when it's connected and when I disconnect the iPod, should iTunes works but it displays the message: "The iPod cannot be synced. The required folder could not be found"
Any suggestions on how to fix this? I've tried updated my iTunes software and resetting the iPod (pushing menu and centre), but neither has had an effect.
Edit: I should add that since charging the iPod on the other computer, I have also had issues with the click wheel, sometimes it works, sometimes it doesn't.
Thanks in advance!
thomondhelp?
-
Premiere Pro CC 2014 crashing on app startup, solutions exhausted??
I've seen similar fixes offered for this but I've tried all to no avail.
PPro CC 2014 version crashes on startup, right after the splash screen. Doesn't get to the actual application, just instantly whites out with "Adobe Premiere Pro CC 2014.0 has stopped working". Here's the problem details log from Windows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.1.21
Application Timestamp: 53c7b17f
Fault Module Name: dvaui.dll
Fault Module Version: 8.0.1.21
Fault Module Timestamp: 53c76970
Exception Code: c0000005
Exception Offset: 00000000002f4e39
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4d34
Additional Information 2: 4d34d3a7ae19b5763432cd60b19af792
Additional Information 3: 0fe8
Additional Information 4: 0fe86a744bc3a8e89178eceb53cd1d4c
I've taken the advice of others and uninstalled PPro CC 2014, restarted, updated my Nvidia drives, restarted, reinstalled PPro CC 2014, restarted, attempted to run application but same crash persists. Others also said something about changing permissions to "something"; I tried changing permissions to the cache folder I use but not sure how relevant that is, nor what to EXACTLY change for permissions, IF that's the problem.
Any advice, experience with this problem, or discussion would be appreciated. Thank you!
UPDATE 7/27/14
Uninstalled ALL Creative Cloud components / applications completely, used Adobe CC Cleaner Tool to clean out remnants of cloud. Reinstalled only PPro and Media Encoder 2014 and same thing happens for PPro, crashes instantly on startup. I did, however, get some interesting weird Encoder errors and failures during its installation via Creative Cloud desktop. Here are some photos of the error log:
I feel that something is wrong from the very start, perhaps something within dynamiclink that crashes PPro / also gives install errors for Encoder.
Any help or thoughts are appriciated!!!UPDATE 7/28/14
The preferences suggestions is indeed where the problem was. In my case, there was a Premiere Pro preferences folder that was in conflict with an earlier PPro pref folder under the Windows 7 Sync Center. I guess thats the Windows equivalent of Mac preferences issues, so be sure to check if you have any syncing conflicts, I suppose, lol. Hope this helps anybody with similar problems out there! -
Saved movie trailers crash iTunes 11.1.1.11
iTunes 11.1.1.11 on my ThinkPad X230 with Win7 64bit crashes. I can click and watch a movie trailer in iTunes fine, but the same trailer downloaded and saved will crash iTunes if I click on the saved trailer. If I try to just play the saved trailer with QuickTime Pro 7.7.4, it opens QT and starts playing without crashing QT, but also without a picture or sound.
I have followed many instruction on the Apple Support Forums, made sure that all my ThinkPad software/drivers are up-to-date, and the same for Win7, I uninstalled iTunes and all of its components as per the support instructions and did a clean install of iTunes 11.1.1.11 and QuickTime 7.7.4.
What gives? What am I overlooking? Everything else in my iTunes seems to be working fine.
Does anyone know about the MSVCR80.dll problem and how to fix it?
Here is the crash report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.1.11
Application Timestamp: 524a8521
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: c0000005
Exception Offset: 0001500aHi Brenden,
Thank you for your reply and the suggested article. Unfortunately I still haven't been able to solve the problem.
Here is where I stand now: I have followed every possible lead and Apple Support instruction I could find-- all software is current and up to date, as are my drivers, I followed uninstall and reinstall instructions to make sure everything is clean and functioning.
Everything works fine on my computer and my iTunes except some .mov files crash iTunes.
A downloaded and saved iTunes movie trailer (720p and .mov file) crashes iTunes (as documented in my previous post). If I try to just play the saved trailer with QuickTime Pro 7.7.4, it opens QT and starts playing without crashing QT, but also without a picture or sound.
My question is: why does iTunes play the trailer fine but the same trailer downloaded and saved crashes it when I try to watch it? If I open iTunes in Safe Mode, it doesn't crash iTunes but there is also no sound or picture.
I have other .mov files on my computer that play fine in QuickTime and iTunes, while others play fine in QuickTime but crash iTunes. All my mpeg-4 files play fine in iTunes and QuickTime.
I have now spent so much time trying to solve this problem that it really bugs me .
I'd appreciate all help in finding a true fix. Searching the various forums for the different platforms revealed that other users have the same problem (for example msultan22071: https://discussions.apple.com/thread/5292773?start=0&tstart=0).
Thank you! -
firefox crashes instantly on startup. i double-click on the icon and i instantly get a crash report asking to restart or quit. if i hit restart another crash report instantly comes up. im not sure what t do here
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.org/kb/Firefox+crashes -
Hi, every time we time we connect my daughter's 4th generation iPod Nano it crashes iTunes. The iPod is just a year old. It has worked fine until a week ago. iTunes runs fine on its own.
We also sync an iPhone, iPad, iPod Touch and the new Nano. We do not have a problem with these.
Does anyone have any ideas what is causing the problem with the 4th Gen Nano?I am really upset. I have an ipod classic 2 years old. I plugged in my ipod into the computer to create a new playlist. I started adding music to my list and after a few minutes and then itunes crashed. I closed the program and tried again. started ok then crashed again. I tried to close the program and it finally closed and totally erased my ipod 10,600+ songs GONE! Now most of those songs cannot be easily replaced. I am a music teacher and use it everyday to do my job. Now I am stuck redoing it. After restoring the original settings and a disk check, my ipod still crashes itunes. Even before it did this. I would randomly get songs that just would not play that would before. What do I do now. I am really mad!
-
IPod (5th gen?) keeps crashing iTunes
Hi there. I'm trying to restore my iPod. At first, it kept crashing iTunes when I connected it to my computer so I couldn't even restore. I rebooted and was able to restore but it crashed iTunes during syncing. Now it keeps crashing iTunes when I restart it. Is my iPod dead or is there anything else worth trying here? iTunes software is up to date.
Try the Hrad Reset first
After charging till full charge, at least 2 hours (preferably 4 hours)
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
Then do the iPod Disk Diagnostic, in this earlier post by tt2, it wont fix your problem, but help you decide if your iPod is dead. -
PC crashed. iTunes was on it and now all files are gone. All music both purchased and copied from CDs is on iPad. How do I get the music back onto the PC without using the cloud. Afraid if sync will wipe all music from iPad.
You would need to download iTunes on comp and download purchases again (you don't have to pay again) and upload your CDs again IF you sync your iPad to your computer it will erase everything
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