BT Digital Vault - upload folders

Hi, I have the free/basic version of BT Digital Vault (5gb).
I'm trying up to upload entire folders (with files in) to the Digital Vault.  The online help says you can do this by clicking on 'upload' then using the Java option.  It also says if you can't see the Java option then you need to install the latest version of Java.
I've installed Java and Adobe Flash - the Java website confirms / verifies everything is installed and working.  However, when I try to upload files in Digital Vault there's still no option for uploading folders.
I phoned the technical helpdesk and they said it's because I don't have Java installed (which I know is incorrect).  They then showed me by remotely controlling my PC how to upload files - however, they couldn't show me how to upload entire folders.  I explained I have Java, etc, installed to which I got no real explaination.
Does anyone know how you can upload entire folders with files within?  I know I can't use the 'auto back up' function as I don't have the paid for subscription.  Maybe the option for uploading entire folders with the free option isn't available, but the help certainly doesn't state that and the helpdesk don't know that either.
Anyone any ideas?
Thanks.
Craig

Hi CAG,
There's a change the Java plug-in you installed isn't correct for your browser, but by the sound of it you've already checked this? What browser as you using?
All you should need to do is click on the 'Browse' button and select the files or folders you want to upload, or are you using a different route?
Oh, and welcome to the forum
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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