BT Infinity Crawl speed

Well,  I must say that i am not surprised!
I am not the only one it seems where the BB speed at home consistently dips to below my former speeds before i paid for BT.
So my latest speed shows the following:
Download 0,5 mb
Upload 0.1 mb
basically pretty much unuseable
This happens almost daily and its driving me mad.
So bad that at times i am unable to actually achieve a speed test.
I have emailed the support team and hoping for a swift response and fix as detailed in other posts
Tye

The BT speedtest is the only one accepted for fault finding as it is the only one that shows the IP profile of a connection and it is used by all ISP's who use BTWholesale?Openreach products
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

  • BT Infinity 2 Speed Issues

    Got BT Infinity 2 installed on November 14th 2013 & since then I've had two periods where the speed appears to drop to that of Infinity 1 speeds, but the upload generally remains in the region of Infinity 2 speeds.
    Modem log -
    VDSL Line Status
    Connection Information
    Line state:
    Connectedppp3_0
    Connection time:
    22 days, 03:01:53
    Downstream:
    78.12 Mbps
    Upstream:
    19.53 Mbps
    Here is a test performed using http://speedtest.btwholesale.com/
    1. Best Effort Test: -provides background information.
    Download Speed
    32.46 Mbps
    0 Mbps
    77.43 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 32.46 Mbps
     For your connection, the acceptable range of speedsis 16 Mbps-77.43 Mbps .
     Additional Information:
     IP Profile for your line is - 77.43 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    14.71 Mbps
    0 Mbps
    20 Mbps
    Max Achievable Speed
    Upload speed achieved during the test was - 14.71Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 20 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
    If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
    Here are my speed test results via http://www.speedtest.net/
    35.44Mbps Download & 18.63Mbps Upload with a ping of 27ms
    Have already phoned BT about the issue the first time, when they told me to reset the modem, this was despite the service not having been active for 10 days & I was under the impression that you are supposed to leave it to acheive best speed. I have saw the connection wirelessly get about 63Mbps down & 18/19Mbps up for several days at a time.
    The problem seems to be, its running at a speed where browsing is generally always fast enough. I am only catching that the connection speed is essentially half of what it should be when I run speed checks via several speed checking websites including BT's own.
    I have read the problem of Christmas lights, & at least in my home for now, I can eliminate that as the cause. I don't have any Christmas decorations/lights up just now. Just wondering if there is anything that could explain why I am getting such low download speeds, but the upload remains on Infinity 2 levels, when previously I know the connection can run a lot lot faster.
    Any help advice would of course be greatly appreciated.

    Just restarted my Home Hub 5 & this is the result from the internal Hub manager.
    VDSL Line Status
    Connection Information
    Line state:
    Connectedppp3_0
    Connection time:
    0 days, 00:01:31
    Downstream:
    78.12 Mbps
    Upstream:
    19.53 Mbps
    Results from http://speedtest.btwholesale.com/ after being reset for a few minutes are,
    Download Speed (Mbps): 46.32
    Upload Speed (Mbps): 14.57
    Ping Latency (ms): 18.88
    Results from http://www.speedtest.net/ are
    Download Speed (Mbps): 44.48
    Upload Speed (Mbps): 15.93
    Ping (ms): 29
    Not quite the dizzy heights of 70Mbps I've seen before, a little improvement which I've also saw before upon a restart/reset. Just wondering what the issue is with the speed dropping. When I have BT Broadband with the Home Hub 3, I never had any issues with speed, it connected & was rock solid. Already regretting upgrading to BT Infinity 2 as when you don't seem to check the speed you are getting, it seems to drop. Only noticable when you actually run a speed check to see if you are actually getting what you are paying for.
    Surely I shouldn't need to keep resetting/restarting my Home Hub 5? I know its bad for the connection & to be honest I think its an issue with BT's new installation of FTTC cabinets in my area. The engineer changed my telephone socket face plate over, so its a filtered socket at the main line. No other phones in the house have filters on them as they are no longer needed, so I'm just looking for answers as to why I'm seemingly not getting anywhere near the speed I am paying for (I know with the internet speeds can vary, but its been twice now in about a month I've caught this connection running at just over 30Mbps, when its happily ran before at nearer 70Mbps).
    Hopefully the further tests/results can shed some light on this for someone more knowledgable.
    Thanks again for the replies so far & of course for any further help/advice with regards this issue.
    Kevin 

  • Very slow infinity 2 speeds and regular drops in c...

    since i had my infinity 2 connection set up on the 4th april 2014 i have experience multiple and regular drops in connection. happening every day or so.
    i have also been getting much lower speeds than i should be getting. i was advertised 65mb down and 15mb up! i am currently getting 33mbps down and 6mbps up. this is round about the speed i have always got but it seems to be going down slowly (i was getting 37mbps straight after installation).
    i have tried contacting bt multiple times and nothing has been done. i believe i need an engineer out to test the line in my street as there seems to be serious problems with my connectivity and i know it is not something to do with my internal wiring. i am using ethernet connection from my homehub 5 to my computer.
    something needs to be done asap as i have been playing for infinity 2 speeds and i am currently getting speeds lower than infinity 1 speeds and with continual drops in connection. THIS IS NOT ACCEPTABLE :s

    Hi Beardo87,
    Welcome to the community and thanks for posting!
    I'm sorry for the problems you're having with your broadband speed.  I'm happy to take a closer look at things for you from here.
    Click on my username and under the "about me" section you'll see the link to get in touch with us.  If you could also include the link to this thread when you complete the form that would be great! 
    Thanks a million,
    Robbie
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • PS3 Game data updates CRAWLING SPEED

    Hi guys,  got a weird issue with my ps3. So I have wired connection and whenever I just try to download game updates they just slow down to crawling speed. they first start off fine but then random just go super slow. I also own a PS4 and this is working fine. i have also tried downloading from the PSN store and this works fine.  I have done the following:  Rebuilt the databaseRestored file systemFormated the ps3Re-installed the firmwarefactory resetted my ADSL modem. Any advice? It only happens when I get PS3 game updates. Downloading anything else is fine

    I've factory reset my modem . I can't get any more restarted then that. The isp is iiNet (Australia) but it only happens to my ps3. All my other devices down files fine. Happens all times of the day for every game update

  • Issues with Infinity - Connection Speed & Other Pr...

    Hi all,
    I had Infinity installed on 2nd November.  Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
    Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms  Excellent really considering the sub 5Mb/s I was used to with ADSL.  The high connection speeds remained over the weekend until about 4pm on November 5th.  I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange.  I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
    Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up.  Ping/Latency has also slowed to around 20ms.  During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line. 
    Initially I was told it would be the 12th of November that the problem with the phone line would be resolved.  Fortunately enough it was then fixed the following morning by an apparent engineer visit.  I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
    So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed.  Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
    (All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
    If anyone can advise me it would be much appreciated.

    Hi Tidycarrot,
    Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
    http://bt.custhelp.com/app/contact_email/c/4951
    Thanks
    Paddy
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • New Infinity User/Speed Question

    Hi All, I`m another newbie in here and also to the Infinity BB as well.
    So Hello and Good Evening to you all. :-)
    I had my Infinity installed on Monday Afternoon without a hitch I am pleased
    to say and I have been lurking on the forums reading up over the last week
    or so checking out the pitfalls and wrinkles I am likely to encounter.
    I know this is an on going chestnut on here from all that I have read but when I
    was given a over the phone (by a nice BT lady employee) speed test (I have had a new line installed
    before getting Infinity) I was told I would get 37.5 meg down and over 8 meg upspeed of which I
    was obviously happy and impressed.
    When the young man did a speed test on Monday I got a creditable around about 32 meg so that was fine.
    I have been testing since then on and off and a few times its got back to 30 and over but mainly in the 20s
    and teens.
    Tonight I did a test at about 20:06pm and got just 6.96 meg down what is that all about?
    The Up speed had been mainly around 7-8 so I down have a problem with that at all but what about my dowload speed, the homehub is wired into my PC.
    What do you suggest I do next as I dont really fancy waiting until the 10 days as it seems a bit convenient that date I am committed for 18 months!
    Any help will be gratefully accepted.
    Andrew.

    "Is that 15 sync or through put ?"
    To be honest, I don't know.
    I have been hovering around these forums for a couple of months, since Infinity came to my area, not sure whether to change over or not. I was forced into a decision when informed that my ISP was closing down (UKOnline), and I could move to Sky with 6 month free broadband. As I detest the whole Sky/Rupert Murdock organisation ........ here I finally am, on Infinity
    Sorry, strayed a bit from the topic there. During this 'hovering' period, I swear that I've seen a post stating that 15 Mbit figure, but I cannot remember where it is, so cannot confirm or quote it.
    Perhaps, based on the Speedtester results output, which states :-
    For your connection, the acceptable range of speeds is 12000-38717 Kbps
    That it maybe the sync speed rather than the throughput. Either way, they are BOTH low, if true .....
    Cheers
    Edit: @Monkey - I would regard sync speed as the speed negotiated between your router/modem and your ISP, and the throughput the actual speed OBTAINED when transferring files, taking into account the overheads of the protocols/methods used (losses)
    Throughput always being less than the sync speed
    When i was on ADSL2+ I would knock off around 15% for losses (overheads). So if I synced up at 12 MBits, I would expect to a get throughput of around 10.25 Mbits'ish, and this usually was the case. 12Mbits - 15% (1.8 MBits) = 10.2 Mbits. This 15% figure may not be relevant to Infinity, I would hope it would be less, but don't know.

  • Customer care and BT Infinity 2 speeds.

    I made a post about a week ago, but can't find it, and so will cover it again, as I said I would after a week.
    I have been with BT over ten years as a Broadband etc, and about 15 months with Infinity. When I was on Infinity 2 package orginally I had 40mb line and got that speed CONSTANTLY for all the time I had it. About 3 weeks ago I updated my contract to the new Option 2 76mb line so that my P2P speed wasn't limited again.
    And here the problems started. The engineer that came out tested my line at the socket and it was showing 60mb speed. And for the first few days I got speeds around 55 or so down and 15mb up. A few days pass and I get my internet go out (at the hub only on th emiddle light). Its out of ten minutes or so, and then comes back on and I've got an IP profile set at 30.75 and of course managing that speed fully on my downloads.
    So I contact BT and they send engineer out, that doesn't come to my house, but rings me and says he is going to get the IP prfile and my line reset, and tells me it will take about an hour or so. 24 hours later the IP profile is still 30.75 so I ring again. I get told it can take up to a week to stabalse. SO here I am just over a week later and still my IP profile is at 30.75, and I don't believe for a second they reset it at all, as it just hasn't changed either up or down in any way, which is just to suspect.
    I rang up just now and got told that 30mb is all my line can support. Despite the fact its manage 40mb no problem for nearly a year and a half, and was showing engineer 60 when he tested at the socket. The tech support guy refused point blank to my request to send an engineer or do anything about the IP profile (i recoded the converstion), and told me that I would have been told when I changed contract I would have been told that my line would do 30mb max, which I wasn't told (recorded that conversation too).
    The guy even had the fricking nerve to tell me that it was merely co-incidental that my line speed dropped from being able to do 40mb for a year to suddenly only doing 30mb on the day they change me to the new contact and make a change at the exchange to a supposedly faster 76mb line. I mean how the hell can you expect someone to swallow a pile of rubbish like that as being co-incidental? The only change was one they made and my speed got worse right after it.. I mean sure, that makes sense...
    Honestly, horrible service seems to be getting to be a habit now, and they are seeminly telling the tech support guys to fob you off and avoid sending engineers out unless they see a fault at their end. And they really expect us to stay as customers?

    Link http://community.bt.com/t5/user/viewprofilepage/user-id/115220
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • BT Infinity 2 Speed dropped and now doesn't recove...

    I've had BT Infinity 2 for a couple of years now and it has been working flawlessly. I use a Fritz!Box 7390 router and have had no problems at all with it.
    That is until mid-January 2014 when I noticed by connection speed dropping down to less than 40MB/s and about 9MB/s on the upload. Now some may say that this is fine, and it does exceed my promised speed of 31MB/s by BT, which is true. However for the last two years I've constantly had speeds of 55-70Mb download and upload speeds of 13-18MBs.
    Speedtest.net is reporting: 40Mb download and 10.3 Mb upload.
    I do a lot of file transfers and remote server work so I notice the speed drop.
    The Frtiz!Box reports some interesting statistics. Currently it is showing this:
                             Receive  Send
    Max. DSLAM throughput    44000   12000
    Min. DSLAM throughput    22000    6000
    Attainable data rate     46200   18176
    Current throughput       43984   12000
    Now I know for a fact that prior to this issue the Fritz!Box has been reportinging a Max. DSLAM throughput of 79000 and 20000 with an attainable data rate of 81000 and 24000 respectively. I suspect that there is something wrong either at the exchange DSLAM or with the line in between.
    From the above figures it suggests that I am only obtaining BT Infiinty 1 speeds on my line and not Infinity 2. However my account says Infinity 2 and checking with the BT guys they report that there is no problem because I'm getting more than that promised 31 MB/s.
    Frustrating as I know this has changed in the last three weeks. What's more suspecious is that I have the Fritz!Box sete to disconnect/reconnect every day at 4am. This means that every day normally I get a varying speed e.g. one day it might report 60/14, the next 55/13, etc. However since I've noticed this problem the line speed never changes, constantly reporting 44/12 with no fluctuation at all. This has been happening for about 3-5 weeks.
    I just wondered if there is anything I can do now to find out where or really if there is a problem. BT 150 telephone support in India don't want to know because they say I'm getting more than 31Mbs.
    Thanks,
    Gareth.

    This is the full page of DSL stats from the Fritz!Box:
      Receive Direction Send Direction
    Max. DSLAM throughput
    kbit/s
    44000
    12000
    Min. DSLAM throughput
    kbit/s
    22000
    6000
    Attainable data rate
    kbit/s
    45036
    16288
    Current throughput
    kbit/s
    43984
    12000
    Seamless rate adaptation
    false
    false
    Latency
    8 ms
    8 ms
    Impulse Noise Protection
    3
    4
    G.inp
    off
    off
    Signal-to-noise ratio
    dB
    8
    7
    Bitswap
    on
    on
    Line attenuation
    dB
    13
    2
    Profile
    17a
    G.Vector
    off
    off
    Carrier record
    A43
    A43

  • BT Infinity Variable Speed

    I had BT Infinity installed on 27 July, previously no problems with BT Broadband. After 10 day bedding in period the speed was variable, and on occaision dropped to below 1 Mbps, although it could provide 37+ Mbps for a lot of the time. BT Engineer attended on 14 August and re-installed it, providing a new socket in the upstairs room where my main PC is sited. Line tested before engineer left and no problems reported, and no internal interference reported.
    Problems persist, and speeds still drop to below 1 Mbps on occaision. Yesterday I recorded a download speed of 0.12 Mbps (Speedtest.net), which is both absurd and also less than you could have got with dial up in the 1990s. The PC concerned is connected by ethernet cable to the HH3. Bizarrely (and worryingly) my wireless laptop was reporting a download speed of 37.50 Mbps at exactly the  same time as the PC speed dropped. How can a wireless connection be faster than an ethernet connection? The speed drop can happen at any time of day, yesterday it happened at around 3.00 pm, other times it has happened in the evening.
    I resolved yesterday's problem by going into the Home Hub Manager and disconnecting the hub, and then reconnecting it. So far so good, although the laptop reported a download speed of 17.50 Mbps this morning, back up to 36+ this p.m. PC is currently running at 36+ Mbps. Get the impression that this is not the end of my problems.
    Interested to know if anyone has any idea what the problem might be, or if anyone has had similar problems which they have now resolved.

    If you are on a HomeHub 3B, there was a firmware bug that meant wired connection sometimes went absurdly slow.  
    Go to the HomeHub web interface and check the firmware version (at the bottom of each page).  If it says "Software version V100R001C01B031SP12_L_B | Time & date 14:57 22/08/2012" you've got the new version, so that can't be the issue.    If it says something pretty simular but with 'SP09' in it, your firmware still hasn't been updated; when it is things will probably improve.  If it says something very different, you've probably got a different Hub.
    I don't think there is any way you can hurry along the firmware upgrade; it's automatically pushed out by BT.  Do make sure the modem and router are up and connected all the time, including at night, as that is when they push out the upgrade.

  • BT Infinity low speed

    Hi
    Just joined so Hi to everyone. Reently had my infinity box moved from downstairs where I was using it wireless to upstairs where I now us ethernet cables.  Wirelss signal was very poor becuase the house I live in is ancient and the walls are so thick.  The speed was 32mbps which was good after moving  at a cost of £130 tp me the speed is now only 17mbps??  Help appreciated.
    Cheers
    Jorelcc

    When the engineer installed and did a speed test from your line, what did he tell you?
    You won't get anything faster than that.
    Although the theoretical maximum speed is 40Mb/s BT actually say up to 40.
    The actual maximum speed depends on how far you are from the street cabinet, and the quality of the phone line from the cabinet to your house.
    The real average speed you get is further reduced by contention, ie how busily everyone else is hammering the internet.
    But, the web sites you access may themselves present a bottleneck, so that Infinity may not actually feel any faster than before.
    Maybe not the answer you wanted, but that's the reality.

  • BT Infinity, estimated speed?

    Hi, (I don't have infinity, it sayd dec 31 on checker) what I was wondering was. On the checker it estimates that I will get speeds of around 50meg. What I wanted to know, is there a possibility that this could be 20meg? 30meg? 40meg? If it was a STEADY 20 meg after the 10 day period would this be fine? Or could there be a fault? If I never receive over 20meg could this indicate a fault? If it was like 20/22 this probablly would but if it was something like 20/4-8 could this indicate a fault or in some cases, is the estimated speed wrong?

    Ectophile wrote:
    The absolute minimum for Infinity is about 15M; anything below that is definitely a fault.
    Otherwise, the estimate is only an estimate, but you should get something close to it.  The type and condition of the line between your home at the cabinet can affect the speed, and this may not be detectable by the estimation system.
    I don't think there's any simple formula that says what speed is good and what is a fault.
    They should add estimations like on the ADSL, your connection shouldn't be less than X and cannot achieve greater than X. I also believe you can tell wheather your connection will be near from the ADSL due to the type of cable to your house, like if you achieve over the estimated speed on ADSL you will more than likely hit your estimate for Infinity. 
    As my estimate on ADSL was 2mbps, I achieved 3Mbps which shows that there is good cabling to my house I would imagine. On top of that my estimate for Infinity is 26.3 and I'm getting 12 which is unacceptable.
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

  • BT Infinity - Massive Speed Drop !

    I had BT Infinity 2 installed 12 days ago and have been more than happy with the performance..... until now. The connection stats below speak for themselves. The HH5 current connection status is first, followed by a speedtest last Sunday morning and a speedtest this morning at 11:30am. My IP profile is the same but the download speed has dropped by over 200% ! Should I reboot the HH5 and, if so, will DLM kick in and reduce my IP profile ?

    I have now rebooted the HH5 and the IP Profile for the line has stayed the same at 77.43MBPS but the download speed is only 31.20MBPS which is way off what I had previously and should be getting.

  • Does Line Static Noise Affect Infinity 2 Speed?

    Hi, I've had my Infinity installed just over a week now. Since the install I noticed static noise on the line, was told it could be a problem with my phone, went and bought a cheap phone which seemed ok.
    The last 2 days the hubs been disconnecting with the orange light flashing and when I plug my phone in theres loads of noise on the line.
    I rang customer services as I was also getting a 42Mb download on the speed test (the technician tested it at 70), he advised my to go to speedtest.btwholesale.com follow instructions (which i did). I then get 37MB on the download. BUT, during the call I asked if the line noise affects the speed, but he said just to ignore it as I hardly use my home phone.
    The technician who installed it all said it tested fine but I dont think it is. Also I know they can't guarantee download speeds but 42mb is pretty far from 76mb advertised...

    Yes noise on your line will have an adverse effect on your broadband speeds. You need to report a fault. Do not mention your broadband or you will end up with the same response you have had already. Just report it as a phone fault.
    Once the line is clear from noise you should notice a rise in broadband speeds.
    If you run this checker it will show the two ranges which your speeds should be within.
    https://www.btwholesale.com/includes/adsl/main.html

  • Infinity upload speeds atrocious at 0.67mbps

    Hi,
    We have recently upgraded to Infinity broadband with promised speeds of 36 mbps Download and 9 mbps upload.
    Allowing ten days for the 'settling in' period we acheived the following using BT's own speed test:
    dnload = 34.5
    upload = 0.67
    Ping = 352.50
    This is pretty much the average achieved at different times of day and was also the speeds achieved using Speedtest.net etc all carried out with one laptop on the network via lan cable.
    As you can see the upload is atrocious and the ping speed is extremely high.
    We called BT customer services and after being told that "Upload speed wasn't important" ( Obviously not an online gamer ) we managed to get the agent to accept the upload speeds were not acceptable and they carried out some tests. They said they had found a network issue in our area and another engineer visit was arranged.
    Second Open Reach engineer visit
    The engineer arrived and after a quick chat about what the issue was he set about his work.
    The engineer was working on the job for about two hours before he came back and said he had looked at all of the kit and checked the lines and as far as he was concerned the line passed the OpenReach acceptable standards test plus he was unable to do anything with the Upload speed.
    He gave us a description of what he called "Cable Fill" being the likely reason our Upload speeds never achieve anywhere near those promised, but he did state he had managed to increase our download speed to nearer 40 mbps, the below are now a reflection of the average speeds we are currently getting, as you can see they have actually gotten worse.
    dnload = 12.11
    upload = 0.67
    Ping = 350.50
    Before we head down the road of complaining to BT I thought posting on the forum may turn up some valuable advice and further possible explanations as to why our Broadband is not achieving full promised speeds.
    Regards
    Solved!
    Go to Solution.

    Hi,
    Thanks for the contact ChristopherP, we will fill out the form asap.
    Latest as of today
    Girlfriend ( account holder ) phoned BT customer services again.
    Again we were greeted by another scripted robot. Here is what they had to say
    - We were told that 'Upload' speed was not important again and there was nothing they could do about it.
    - They had no idea what 'Cable Fill' was.
    - Told us to turn the hub on/off as often as possible ( we did this and have continued to do this since first installation with absolutely no improvement whatsoever )
    - Only to use Bt Wholesale test ( Common sense surely ? I already use to retrieve the results I post on here )
    - They would call back after arranging another engineer visit
    GF called at 12:40pm this afternoon and we have not yet received a call back - Nothing new, this is about the fourth time this has occured.
    Todays results as of 19:50 9/8/2013
    Download Speed (Mbps): 17.00
    Upload Speed (Mbps): 0.66
    Ping Latency(ms): 208.75
    Download speed achieved during the test was - 17 Mbps
     For your connection, the acceptable range of speeds is 12 Mbps-38.71 Mbps .
     Additional Information:
     IP Profile for your line is - 38.71 Mbps
    Upload speed achieved during the test was - 0.66Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 10 Mbps
    Regards

  • Text crawl speed: how to match the speeds of many crawls?

    I have 20 bits of text of different lengths (from 20 to 60 words) and I need to make a crawl of each. I want all of the text crawls to move at the same speed right to left, but it appears that I have to lengthen and shorten clips by trial and error to match the speeds. Is this right? Is there an easier way to regulate the speed?
    I'm using Final Cut HD 4.5. I have the BorisFX plug-in.
    Thanks.

    Just do some simple mathematics instead of manually adjusting the actual clip's length on the timeline.
    An example.
    Control click on the text clip with 20 words and check duration. Lets assume it is 8 seconds. Then control click a clip with about 40 words <click>change duration to 12 seconds.
    It should give you the same or very similar speed.
    Rely on numbers rather than guessing clips lengths.
    G.
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