BULK Greeting Change in Unity Connection 8.6 and higher

In Cisco Unity Connection can you have the same voicemail greeting on 330 different voice mail boxes? These are for stores and if the store main number is busy or not answered it will got to voicemail
Each of the voicemail box then emails the voicemail as attachment to voicemail box owner?

Hi Anirudh,
I am not clear on what you mean by this sentence:
Each extension in the 330 sites will be unique and the same extension can be used for the user on Unity - a total of 330 users on Unity.
The Callflow we need looks like this.
Call from PSTN to SITEA---> CFAtoVM --> Plays Standard Greeting ---MWI for PhoneA at SITEA Turns on
Call from PSTN to SITEB---> CFAtoVM --> Plays Standard Greeting ---MWI for PhoneB at SITEB Turns on
regards
Andrew

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Single Inbox Issue with Unity Connection 8.5 and Exchange 2003

Hello Unity Gurus,
I recently upgraded our Unity server to Unity Conenction 8.5. We are pressing hard to have unified messaging. However theres always problems it seems.
We have several 2003 exchange servers, two of the exchange servers split up our organization and one has half of the users mailboxes and the other server has the remaining half. So far the only way that I can get Unified messaging is if I create two separate Unified Messaging Services one for one half, the other for the other half.
This becomes a problem since now when I create the Unified Message account I have to know what server the user is on and the problem being is that I have 700 voicemail users ill have to look up. Not only that but, if our employees move from one site to the next and if the mailbox gets moved then I imagine most likely break unified messaging for that account.
I've read the install guide for Unity connection Unified Messaging and I understand that the second option is to have Connection to search for Exchange servers via Active Directory however, when I set that up and test it via unified messaging services I get an error " searching network...failed to locate domain controller via DNS. Failed to locate an exchange 2003 server."
DNS seems to work if I create single Unified Messaging Service and use the host name that way.
Anyone have any thoughts or found a work around to this issue?
Thanks,
Dan

We have 41 exchange UM services configured in Unity Connection on 10 clusters, each one to the 2003 exchange servers. This is the only way it will work for us, as e2k3 can not search for and find other exchange services. For 2010, it is able to search by AD domain and site name, and we only have one connector configured on each server to the e2k10 environment. I believe this is the way it works, and is difficult to manage but works. Just my two cents.

Cisco Unity Connection single inbox and viewmail error

Unity Connection 8.5.1 single inbox with Exchange 2010 and viewmail 8.5.4. We arein the process of migrating from Unity 7.0.2 to Unity Connection.
We are a lawfirm and many of our admins have full access to their attorney's exchange mailbox to manage their messages and voicemails. With Connection those admins can no longer access voicemails in exchange accounts other than their own even if they have full access.
A message pops up stating "the requested voice message is no longer available" and only dead air is played whether playback via phone or speakers is selected. This is a huge issue for our end users.
Has anyone else experienced this or hav eany suggestions for a work around?
I have tried assigning the mailbox access delegation role to an end user but this did not grant access via vewmail.
Thanks
Liz

Hi Liz,
This is expected behavior because VMO has certain dependencies mapped between users and messages, so when a different user tries to access the message, it can't find the mapping which is why you receive that message. However, VMO 8.6(4) introduced the ability for this exact group mailbox access feature you're after.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/vmo/release/notes/864cucvmorn.html#wp346504
Hope that helps,
Brad

Single Inbox on Unity Connection 8.5 and Exchange 2003 SP2

Hi,
We have Unity Connection 8.5 (with SU2) and Exchange 2003 SP2
We want to setup the Single Inbox feature that works well with Exchange 2007 and 2010, but my customer is running Exchange 2003 SP2.
We met all of the requirements outlined in: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp459928
I configure a new "Unified Messaging Services" profile for Exchange using Exchange 2003 and enabled for Single Inbox. When I run "Test" it displays the following errors (other validation is successfully)
The service port for IMAP is not functioning.
The system failed to connect to the server with a socket connection through port beatles.clubone.com:993. The error is error:0200206F:system library:connect:Connection refused. Refer to the tomcat log file for more details. If you are using secure connection, confirm that SSL is enabled on the server.
Why is it trying to connect using IMAP, that wasn't the case when I used for Exchange 2007 or 2010 when IMAP was not enabled.
Is there something else I'm missing for configuration with Unity Connection to support Single Inbox with Exchange 2003 SP2?
Thank you!
-rya

Hi Rya,
I just wanted to add my +5 vote for this great catch by Aaron (nice work "A")
If you are going to upgrade to Unity Connection 8.6
Check out this great doc from Saurabh for the refresh upgrade notes to 8.6.
https://supportforums.cisco.com/community/netpro/collaboration-voice-video/unified-comm-application/blog/2011/08/11/checklist-before-upgrading-to-unity-connection-86
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Unity Connection 8.x and Novell GroupWise IMAP client.

Hi,
Unity Connection 8.x clusters, the customer is using Novell Groupwise for email message store. We would like to setup GroupWise IMAP for them.
However one of the customer's restrictions is that they locked down the end-users computers so that Unity Connection message can not be downloaded into end-user's local PC.
I understand that on Unity Connection COS we can setup the option end-user can only access message header, but they have to dial-in the main-pilot number to retrieve message or use web-inbox tool.
(1) Is there any way for us to setup the IMAP, so that end-user retrieve message while the message is still in centralized Unity Connection server?
(2) If option (1) is not possible, can we setup the message folder of IMAP client to a network shared drive such as H, M drive instead of default local drive?
(3) Any other solution or workaround?
Thanks,
JJ

See sample depiction below of applications and physical core usage on a server with 2 CPUs and 8 total physical cores. In white is the reservation of one physical core.
Regards.

Cisco Unity Connection 8.X and Cisco UCS

Hi
We are in a planning phase for Unity Connection 8.X on Cisco UCS C-Series. The Cisco Unified Communications SRND 8.0 states that requires reserving one physical core per physical server.
what does it really mean?

See sample depiction below of applications and physical core usage on a server with 2 CPUs and 8 total physical cores. In white is the reservation of one physical core.
Regards.

Unity Connection 8.5 and Exchange 2007 UM

Hi everyone--has anyone configured Unity Connection 8.5 with Exchange 2007 for Unified Messaging yet? I'm having some odd issues...now every message gets a delayed delivery receipt (regular email messages). When i followed the guide from Cisco, it didn't work...reported a 503 error when i ran the test from a user's account...
Can anyone provide guidance? I've only done it under Exchange 2010 (with little to no issues...).
SJ

I did. Initially it was only Exchange 2010, however in SU2, Exchange 2007/2003 support was activated. It is currently working flawlessly. Just make sure to apply SU2 or upgrade to 8.6 (a little extreme, but to each, their own…). SU2 works well though.
SJ

COBRAS Import for Unity Connection 8.5 and Subscriber LDAP Integration Status

Using COBRAS Import for Unity Connection 1.1 Build 212 with Unity 4.2 Voicemail Only and Connection 8.5(1)SU1 with LDAP Directory Integration
When I run COBRAS the old alias matches the new alias and my desire is for subscribers being moved to be LDAP inegrated. However after COBRAS runs, the radio box for LDAP Integration Status on the subscriber is set to Do Not Integrate with LDAP Directory. Is there a way for COBRAS to select Integrate with LDAP Directory when the alias matches on LDAP?

Hi ben,
If you are just importing from and not authenticating against LDAP, then the PIN comes
from the Connection Template you used to build the users;
Note that no passwords or PINs are copied from the LDAP directory to the Connection database. If
you want Connection users to authenticate against the LDAP directory, see the “LDAP
Authentication” section on page 9-7.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg040.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen

Greeting problem in unity connection 8.6

Hi
I faced problem in my greeting " Sorry , Welcome to Xyz company ......." , why giving me sorry first ??????
thanks and regards

Hi
I solved it
thanks and regards

Exchange 2007 and 2010 with Unity Connection 8.6

Hi all,
We have unity connection 8.6 and exchange 2007 currently in place and runnign fine. I am ready to start migrating mailboxes over to our new exchange 2010 farm and as such we will be in co-exsistance with exchange 2007 and 2010 for awhile. What are the steps or procdures to also include exchange 2010 with the 2007 in unity connections? Currently under Smart Host is the IP address of our exchange 2007 server.
Thank you.

Hi,
This depends on how you plan on performing the migration. I would suggest the following:
-Creating a new unified messaging service for Exch 2010. You can re-use the same service account name as long as you completed the configuration steps for that integration.
-As you move over user's mailboxes from 2007 to 2010, you can delete the 2007 UM service and add the new 2010 UM service. If you want to change many users at a time you'll need to use bulk administration to change them. If you use BAT to change accounts, see the link below where I have listed them out for another CSC user.
-You can change the Smart Host setting once you have configured the Exch 2010 enviornment to handle your main corporate mail (changing the MX records to point to a 2010 Edge Transport).
Changing the UM service with BAT:
https://supportforums.cisco.com/message/3572200#3572200
Good luck.

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

Scripts in Unity Connection

Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
My question is this:
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
I want to use the Unity Connection as AutoAttendant as follows:
- The incoming call goes to a Extension of Attendant Console. If the call is queued for 15 seconds the call is forwarded to Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting the call is again transfered to the Extension of Attendant Console. If the extension is available the call is answered but if the call is again queued for 15 the call is again forwarded to the Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting when the call is transfered to the Extension of Attendant Console.If the call continues queued for another 15 seconds the call is transfered to another Greeting of AutoAtendant Unity Connection saying "we apologize for the incovenience. Please call back in a few minutes"
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
The only way I know to do this is with the CUE Editor or CCX Editor (Contact Center Express).
Is there any way to do this with the Unity Connection?
Thanks

No scripting or queueing with Unity Connection. With BE 6000, you would need to leverage UCCX.
Hailey
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Unity Connection 8.5 MWI performance

I'm trying to get some sort of expectation regarding MWI performance with Unity Connection 8.5 and Unified Inbox with Exchange 2010 SP1.
Since my Unity 7x system is working fine in regards to MWI and Exchange 2010 SP1, my test Unity Connection 8.5 system is not. I've seen MWI status changes taking as long as 15 minutes but as little as 5 seconds to come to the Unity Connection 8.5 server. I know the issue is in Exchange, but does anyone have some observed performance from this type of integration?

In my case everything checked out and from all outward appearances should have worked fine. There was some finger pointing and TAC found several other cases resembling the same thing as I was experiencing. We upgraded to an engineering special only because it was the only thing newer to upgrade to from what was available online at the time. It resolved my problem not because it was an ES but I speculate that it just re-initialized some database components. I suspect sometime during making SMTP domain changes something got messed up and that caused the issue.

Are there compatibility issues between Unity Connection 8.5.1 and IE 11

Just recently installed IE 11 and now when I log in to Unity and try to use one of the drop downs, like "edit" to edit a greeting or password or whatever it doesn't drop anything down. Can't get to any of the "edit" menu items. Do I have to drop back if I want to continue using internet explorer?

Hi Scott,
I didn't see any specific bugs related to IE11 but it is not
on the supported browser list for CUC 8.x so you may be out of luck;
Software Requirements—Administrator Workstations
Revised June 19, 2013
•To access web applications on the Cisco Unity Connection server, the operating system and web browser must be compatible with the version of Unity Connection that you are installing. Table 1 lists supported operating-system and browser combinations.
Table 1     Supported Operating Systems and Browsers on Administrator Workstations for Cisco Unity Connection 8.x
Operating System
on Administrator Workstation Browser on Administrator Workstation
Microsoft Windows Vista
•Microsoft Internet Explorer 8.0 and 7.0
•Mozilla Firefox 3.0 and 2.0
•Microsoft Windows Server 2003
•Microsoft Windows XP
•Microsoft Internet Explorer 8.0
•Microsoft Internet Explorer 7.0 and 6.0 (plus SP1)
•Mozilla Firefox 3.0 and 2.0
Mac OS X 10.4 and later
Mozilla Firefox 3.0 and 2.0
Red Hat Enterprise Linux
Mozilla Firefox 3.0 and 2.0
Microsoft Windows 7
(32 and 64 bit)
•Microsoft Internet Explorer 8.0, 9.0(1) and 10.0
•Mozilla Firefox 3.6, 10
Microsoft Windows 81
(32-bit and 64-bit)
•Standard
•Professional
•Enterprise
•Microsoft Internet Explorer 10.0
•Mozilla Firefox 17
1 Windows 8 in the Desktop Mode.
Note Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for Google Chrome.
•Table 2 lists software required for correct browser configuration.
Table 2     Software Required for Correct Browser Configuration on Administrator Workstations for Cisco Unity Connection 8.x
Browser Required Software
Firefox
The following software, depending on the operating system:
•With Mac OS X:
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x).
–Java Embedding Plugin for Mac OS X version 0.9.5 or later.1
•With Linux:
–ALSA driver version 1.0.9 or later
–Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x) .
•With Windows, Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
Internet Explorer
Java 2 Platform, Standard Edition (J2SE) Runtime Environment 6 (1.6.x)
1 The Java Embedding Plug-in for Mac OS X is bundled with Firefox versions 1.5.0.1 and later.
Note Cisco Unity Connection Web Interface drop down menus: Cisco Unity Connection Administration(CUCA) and Cisco Personal Communications Assistant(CPCA) are not supported for Google Chrome.
From;
System Requirements for Cisco Unity Connection Release 8.x
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp512623
Cheers!
Rob
"When it comes to luck you make your own "
- Springsteen

Unity connection stop take call every 25 minutes

Hi,
first sorry for my english.
last week i had cucm version 6.1.5 on mcs 7845 h1 and unity connection on mcs 7845 h2. all work fine.
last weekend i upgrade my cucm to version 8.5.1 and i backup the publisher to restore on UCS R210-2121605 (on virtual machine).
i keep the unity connection server on the MCS server.
yesterday on load (many call in same time) the system coming very slow to answer every 20-25 minutes for 5 minutes and unity come back correctly after 5 minutes.
last night i changed server. i toke backup of my mcs to restore on new install of UCS (new installation of unity connection).
during the night all my setup (cucm and unity) work fine.
this morning i have the same trouble. each 20-25 minutes i can't reach voicemail pilot.
I don't have any rtmt error, the cpu and memory of unity and cucm are normal (around 10%).
Alex

this is the solutoin
my unity was registred on call manager publisher on IP 10.64.1.10/255.255.255.0 gw 10.64.1.1 and my subscriber 10.64.1.140/255.255.255.0 gw 10.64.1.129.
my unity connection have ip adress: 10.64.1.170/255.255.255.0 gw 10.64.1.129.
i have i trunck between the 2 switchs with 3 vlan inside. the call managers and unity are in the same vlan but my cucm publisher are in a different building.
i don't know why, but i registred unity connection on subscriber and it's stop freeze each 20 minutes.
the theory said my cucm cluster and my uinty are in the same network (it's work fine before my upgrade) suppose to work and the same network and for communicate outside this network each server toke how gateway. but not each 20 minutes
Alex

BULK Greeting Change in Unity Connection 8.6 and higher

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