C4480 and C4780 won't print on glossy phot paper

the paper either jams and won't feed throughthe printer, ot if it feeds the print starts above the top of the paper and finishes two or three inches above the bottom.

Hi - A couple of things:
- First, try adding a few more sheets of paper to the paper tray to see if that helps.
- Second, I'd try following the steps in this document to clean the rollers, which will likely resolve the problem.
- If that doesn't resolve the problem, are you using HP photo paper?  If not, you might try HP photo paper and see if you get better results.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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