Can't print to Canon iR C4080

Question

I'm running 10.6.4. I am trying to add the Canon iR C4080 that is at my office so I can print to it from my MacBook Pro. I downloaded the latest driver from Canon's website and successfully installed it. I added the printer via System Preferences using LPD and the printer's IP address and selected the printer from the driver list. The printer utility says the printer is ready. Yet when I try to print to it, the document appears in the queue for a second or two, and then disappears. It does not print. What can I do to fix it? I have no trouble printing to the networked hp LaserJet 4000, but the iR is the only color printer in the office. Can anyone help me out?

Answer 1

Hello Peter. There are three possible causes I can think of that could stop the job from printing.
1. The iR C4080 only supports the UFR2 printer language and you are using the Postscript driver or PPD.
2. The iR C4080 does support Postscript but the device has Department ID management enabled.
3. The iR C4080 is using the optional imagePASS-H1 (Fiery) instead of the internal Canon printer board.
With regards to all three above the easiest way to check the configuration of the iR C4080 is to open your Internet browser and enter the IP address of the copier for the URL. This will connect to the internal web page of the iR C4080. If you see an imageRUNNER logo in the top left corner of the displayed page and a row of buttons underneath, such as Device Information, Mailbox and Additional Functions, then the machine is using the internal Canon board. If however you see an image of a small white box then your copier is using the imagePASS-H1. Now for this print controller you can usually download the Mac and Windows drivers from the device itself (you would see a Download tab if you have this controller fitted). However the Mac driver included with the device is not compatible with 10.6 so you will need to check the Canon web site again for an updated driver.
If the iR C4080 is using the internal Canon print controller then we need to check that it has Postscript (or alternatively you can download the UFR2 driver from the Canon web site). With the web page displayed you can click on Additional Functions and then Custom Settings (you may get prompted for a ID and password at this point). With the Custom Settings view displayed, on the right hand pane under the heading of Printer Settings will be the print options the device supports. If you see PS then this confirms you can use the Postscript driver. If you only see UFRII, and possibly PCL, then you cannot use the Postscript driver or Canon PPDs. So check the Canon web site again for the UFR2 v2.x driver for 10.6.
If the copier does have Postscript support but is using Dept ID management, then you can only use the Canon PS driver. The Canon PPDs don't support this facility. You can check via the internal web page if Dept ID is being used under the Custom Settings view. Another way to check is simply walk up to the copier. If you need to enter an ID and password to make a copy then it most likely has Dept ID enabled (or some other third party access control system). If it is Dept ID, then with the PS driver you need to select to print and change the menu in the Print dialog to Special Features. Here you will see an image of the copier. Press the Printer Info button under this image. This will make another window appear that will show if Job Accounting (aka Dept ID) is enabled. If it is enabled, then when you okay this window and the view returns to the Special Features tab you should see the Job Accounting checkbox and it will be enabled. Next to it will be the Settings button. Press this to open the section where you can enter the ID and password. You can also enable a setting that will make a confirmation window appear every time you print, in case there is different IDs you need to use.
Well I believe I have given you enough to get this working on your MBP. Please reply if you need more assistance.
Pahu