Channel partners

Hi,
i want to upload channel partners(channel managemnt) into sap crm from legacy.please let me know the process and required bapis and function modules to create and change  chanel partners .
Thanks
swathi

Hi Sarat,
You find more information related to "Chat for Channel Partner" under the key word "Live Support" or "Live Web Collaboration" , for example when you search the CRM 2007 documentation in the Help Portal (http://help.sap.com).
The Live Web Collaboration is part of the CRM Web Channel capabilities which enable real-time communication between the online partner and a live customer service representative, using the following capabilities
- Immediate personal assistance at your fingertips
- Ability for partners to choose their preferred communication, such as Chat sessions, or E-mail
- Routing to the right agent at the right time
- Agents provided with context information to best serve the partner
Hope this helps.
Best regards,
Carolin

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