Charged for Equipment that I returned to Verizon...

I took a picture of the Fed-Ex tracking label that was sent to me by Verizon when I returned my Windows Phone to upgrade to an iPhone 6 Plus. Evidently, it doesn't mean anything to keep up with the tracking. I was still charged a return fee of $330 for the phone that I mailed back to them. I upgraded my phone in December 2014 and I returned my old Windows phone at that time. In early January 2015, I received an email from Verizon saying that they had not received the phone I returned. I checked the tracking number from the return label that Verizon sent to me and they HAD received it. I called Verizon on January 7th and spoke with one of their customer service reps (removed) concerning the issue. I was on the phone for almost an hour when she told me that she checked with their warehouse and they did show that I returned a phone to them but it was the wrong one. The only phone I had was the one they sent to me. A few months earlier, I had to use the insurance on my account to order a different Windows phone because the one that Verizon sent me was not working. So, if it was a different phone, I got it through the insurance on my Verizon account. The CSR that I spoke with told me that she would take care of the situation for me and would contact me if there were any problems. That was on January 7th. I never heard back from the CSR, and I assumed the situation was taken care of. I just got my bill and I was charged the non-return equipment fee from Verizon. I will complain to every site I can find on the internet and I will file complaints with the FTC and the BBB. This happened to me once before with Verizon and it took them forever to straighten it out. So, I know this is a SCAM with them. They probably do this thinking that some people will just pay the fee that they don't really owe, and some people probably do. However, I refuse to throw away my money because of Verizon's insistence on scamming their customers. I have a good friend who is a lawyer and I will take that route if need be. Verizon Wireless, for once, please do the right thing. The Fed-Ex tracking number for my device is (removed). I have a family account and I have paid you $300-$400 a month for the last year and a half. I will terminate this account if you do not do the right thing!!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

bby the way AT&T gave me $600 to bring 4 lines over so don't cancel. Go switch before dropping them then it is done by new carrier you dont even have to ever talk to Verizon again unless you want to set up pmt arrangements with them. That department was very nice and helpful I even told the nice lady if all their support was as good as her I wo not hav left her response was I hear that a lot lately

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HT1391 How can I get a full history of our purchases? We had some problems with some downloads since 5/25/12.We were charged for items that said "Free"? Help

How can I get a full history of our purchases? We had some problems with some downloads since 5/25/12.We were charged for items that said "Free"? Help

iTunes Store menu > View My Account...
Sign in and select "See All" in Purchase History.
You can only see them in "batches" of ten. As far as I know there is no way to obtain a comprehensive summary.
The prices are tabulated in that list. If they were supposed to be free, and they show that you were charged, then click the arrow next to the suspect purchases and click "report a problem".

TS1424 i have been charged for something that i did not purchase

i have been charged for something that i did not purchase

Nobody else has access to your account or devices ? If not then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I was charged for music that I unknowingly purchase, and haven't downloaded. Can I be credited for that purchase?

I was charged for music that I unknowingly purchase, and haven't downloaded. Can I be credited for that purchase?

Click here and ask the iTunes Store staff for a refund.
(115268)

Question for those that have returned hot MacBooks.

For those that have returned, for exchange, a MacBook for heat, did you return it before the 14 day return perriod?
Mine is at 70C at idle (just running iTunes and Safari) and the top of the unit on the keboard has reached 50C. I took mine in and the Genius said it was within spec. Just kinda currious.

Closing this question.

Apple deleted my account when I made a complaint about being charged for apps that I did not purchase! The said it was for security reasons as my account must have been compromised but only Apple have mu information.I am convinced the operator delete

Apple deleted my account when I made a complaint about being charged for apps that I did not order. They said that my account had been compromised and it was in my best interests to delete it for security reasons! I am convinced the operator deleted my account out of sheer malice because I complained - can anyone advise?

No. It would have been done for security reasons. You notified them that money was being unknowingly taken from your account, so they froze it.
Change your Apple ID here
And also check for unusual activity on your credit card with your bank. Change all your security password while you are at it.
Pete

HT3702 I been charge for app that I didn't order how can I get my money back ??

I been charge for apps that I never order , how can I get my money back ?

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
If its not in your purchase history, you should report it to your credit card company instead.

Why does Apple charge for Apps that are FREE? That's my concern.

Why does Apple charge for Apps that are FREE? That's my concern.

Free means Free....
As both Johnathan and Demo have indicated, if it says Free there is no charge associated with it. If you upgrade to a "Pro" version, or if you do in-app purchases, then it is no longer free....but when you initially install the app, you do not pay anything if it says "Free".
And "Yeah? I'll show you" does not help us to understand what you are talking about. If you want help, then provide specifics and we will help you to figure out your misunderstanding.
Cheers,
GB

Why am I being billed for equipment that never worked from the get go, and that your representatives admitted never connected to the computer on your end?

In September my husband and I were planning a cross country move and we thought that having a Jet Pack to go on line with while we were traveling would be a good idea. When we ordered it we told the representative that we did not need it until the 1st of Oct. as that was when we would be leaving. It arrived on our door on Sept 9th with the instructions to be sure and activate it within 2 weeks or we would lose the line. On the 19th we called in the activation and everything appeared fine. We hit the road on the 1st and Nothing, Na-Da, Zip, Zilch .... The equipment never worked from the get go! We called Verizon from the road on the 4th of Oct. to find out what was going on and the representative told us that the problem was with the computer on Verizon's end. We shut the equipment off for the rest of our trip and called for a refund on the 13th of Oct. We spoke to a representative named Juan, who again confirmed that it was Verizon's computer that had been the problem, and we were assured that all fee's associated with the Jet Pack would be waived as the equipment never worked in the 1st place. He told us all we needed to do was return the broken equipment and that he would send us a return label. We received the return label and sent the equipment back on the 22nd of Oct. On our next bill no credits of any kind had been applied? We promptly picked up the phone and called Verizon again, on Oct 31st, to find out what was going on? This time we spoke to Lou Ann. After about an hour and a half she finally managed to remove the fee's, or so we thought, and we hung up satisfied. On 11/5 our Nov. bill arrived again with no credits of any kind. We thought maybe the billing cycle hadn't had time to catch up with our most recent conversation so we called just to verify. This time we spoke to Moncheria. She did not understand what had happened and had to reenter the same refund that Lou Ann had earlier. Again another hour and a half on the phone. Today,11/28, we received our most recent bill and again no credits of any kind??? We picked up the phone and called again. This time we explained to Christian, (the above story), and she put us on the phone with her supervisor Carson. Carson proceeded to tell us that ALL of the previous representatives we had spoken to were wrong and that since we had not returned the equipment within 14 days of receiving it that we were beyond the limits of the refund policy, (which means we would have had to return it before we left on our trip), and the best she could do was offer us coupons for the future to offset THEIR mistake! No thank you I will keep my cash in my pocket!
1st of all we ordered it for the 1st of Oct. not for 9th of Sept.
Secondly we were told to be sure and activate it within 14 days or we would lose the line, never any mention of a refund time limit. (Who buys stuff anticipating an immediate refund?)
And 3d THE EQUIPMENT NEVER WORKED IN THE 1ST PLACE!!
Now Verizon is asking for $343.34 in fee's for something that never worked in the 1st place!! This is ridiculous and those fee's are defiantly under dispute! The way I see it trying to hold me to a contract that Verizon breached by sending out faulty equipment is just wrong!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Getting charged for sevice after I switched from verizon

I canceled my verizon service as of March 10th. I just received a past due notice from Verizion stating I owe the full amount, including 3/11 - 3/26, even though I was no longer in service. They still expect me to pay.
I called customer service and the first person I spoke to said they could prorate my account, she put me on hold for the supervisor and I got disconnected. Called back and was told a whole different story on why I was being charged a past due amount. Finally got a supervisor who said too bad, that's how the bill gets automatically generated and I have to pay for the service up to the end of the next billing period, there is nothing anyone can do. And amazingly they just had a big meeting earlier today going over how they can't credit customers back current charges for services they do not have? Why should I have to pay for a canceled service??? So frustrated right now!

Here's How to Get A hold of the Employee Requesting you to Follow..
To get a hold of one of the Wireless Employee that's trying to Assist in helping answer a Question or solve an Issue you Need to Put your Mouse on there Screen Name, Or this Box shown Here when you do that it Brings Up a Bigger Box as you See this slide your Mouse down to were it says Follow Click it. You will see a big blue Bar towards the Bottom that says waiting approval Meaning the party you want to follow has to Approve to let you follow them. Now Once they give the Approval they will send one back to you An you will see it in the Actions Box Look up just a little it's Red with a Check in it. Go in there you will see these Three choices Look in your Notifications for new Followers that want to Follow you will have {Accept} {Reject} {Ignore} For your Choices: To let them follow you an then send a D.M. = Direct Message you will need to Check Accept then you a Can send your Private Messages or Cell phone Information instead of Posting it on the Main Post were other Eye's can Read it. Sending a D.M. is Easy, It's Fast, An It's Safe. B33
Action Alerts
Notifications
Tasks
<<< This is the Box you need to put your mouse on to Bring up the Bigger Box an to then Check Follow:

I was charged for something that I did not purchase

I was charged for a purchase that I didn't make

This is for the U.S. iTunes Store.
https://expresslane.apple.com/Issues.action

On Option 3 but being charged for calls that shoul...

Can anyone from BT staff please volunteer to have a look at my sham of an account, I switched to option 3 from option one in November last year, my first bill since then was produced on 18th Feb, this bill included all calls I had made which should of been inclusive (local, 0845 etc..), I already had a feeling this would happen some weeks before my bill as I had noticed that my "recent call charges" was logging the calls and adding up the cost, I was told this was normal (I know it is not as I have been on option 3 in the past and the recent call charges did NOT log the inclusive calls at all), when I phoned to ask about this I was told that "this is not the case and the calls will not be charged when your bill is produced", but they were, just as I knew they would.
Quite a lengthy online help chat session with a BT customer service lady managed to clear the problem where I was credited for those calls.
It was also agreed that I could have extra time to pay my bill and that I would receive that agreement in writing (extra time as I have recently suffered a heart attack), unfortunately I have not received this confirmation.
Since then I have now noticed that once again the "recent call charges" is adding up my inclusive calls so I know this is again going to happen on my next quarterly bill, can anyone please look into this and fix it before it gets that far as I really don't think I can take the stress of it all again, I have also noticed that I have been charged for the same call to a mobile twice (exact number, time and duration).
Any help appreciated, thanks.

Send an email to [email protected] with the main account holders name, account number and a link this this thread.
They can help sort this out for you.
-+-No longer a forum member-+-

Why am I being charged for downloads that didnt download???

Three different movies were charged to my account.....but not one of them finished downloading and I couldnt watch them in full....I would just start getting into the movie (which all three were documentaries about the government and their lies) and then boom!!!! Movie stops downloading and disappears!!!??? But the, one movie did work, it was the Extremely close blah blah blah movie but , funny thing is I NEVER CLICK IT TO BEGIN WITH!!!???? Ive even tried deleting it and it wont go away......and i was NEVER CHARGED FOR IT!????? now, someone please explain this to me??

You've wandered into a forum which has nothing to do with your problem, and in any case these forums are user-to-user - you're not talking to Apple, and no-one on here can help you.
You should contact iTunes Support. Go to https://expresslane.apple.com ; select 'iTunes' in the first column and then 'iTunes Store' in the second column. In the third column click 'Purchases, Billing & Redemption' and proceed from there.

HT5622 I got charged for something that was free

i was in the iTunes app and i was looking at some TV episodes and there was a free section. i clicked it and there were a bunch of episodes from the tv show "24" and i clicked download for the episodes that were available. then i went to the home page, scrolled down and there was about 3 dollers missing from the ballance that shows in the ios version of iTunes.
i would really appreciate someone telling me how i can get that back or is there a way to restore that amount, becasue i clicked download for something that was free and didnt cost.
HELP!!

Please check your purchase history first to see if the download wasn't for free. Maybe the store credit balance wasn't up to date and refreshed with the free download.
Steps to check purchases: http://support.apple.com/kb/ht2727

Has anyone out there been charged for texts that were hung up and sent thousands of times?

I just wanted to know how many others out there may have had text/billing issues like mine, and then had to fight the useless battle of trying to get help from Verizon's Customer Service group. Let me tell you my story. One evening I came home, and sent a text to a friend who was visiting a dying friend. I sent the text ONE time. Then later in the evening, I tried to send more texts and phone calls, but I kept getting a message that I wasn't connected to the network. For most of the night, I was unable to place a call or send another text. I did manage to get/send (don't remember which) one call, then it started all over again. When I wen to bed that night after shutting it down several times, my phone was still useless. The next am my friend sends me a text that he had gotten the text about 250+ times. I shut the phone down for a while, but then he sent another one saying he had gotten it around 3000 times. Well, I get my bill for the month and low and behold they charged me over $150.00 EXTRA for all these texts. I only had 1500 on my plan. Of course, it my history with Verizon, i had never sent over 3000 texts before, so they can clearly see my volume history. I placed a call to get this resolved and was told that, of course, no supervisor was available, but he saw what happened, assured me that he would get this taken care of, but just needed to get with his supervisor and would call me the next day. NEVER GOT A RETURN call. I placed yet another call and spoke to a guy named Dwayne. He did call me back, but just to leave me a voice mail letting me know that they deemed the charges to be valid and they would NOT be issuing a credit. TWO more calls later, I have spoken to 3 different reps-1 who claimed to be a supervisor. I was promised 2 more times that I would get a call back by the next day and of course have still not received calls back from any of these people. In the meantime, I paid the portion of my bill that was VAILID. After wasting ALL MY TIME trying to get this resolved, what did I get today? A text warning me to pay my bill to avoid interuption!
Anyone else had this problem? I just filed a complaint with the FCC and I urge anyone else that has had this problem to do the same!!! Verizon needs to hear that people are sick of this poor service and shady billing practices!

I haven't seen any one reported issues like this but have you checked that your device isn't part of the issue because I have ran into a issue with my message saying it wasn't sent but it did but never the number of times you have experienced..
Now as for the billing situation this may be a little bit hard to give you a solution, I know this may not be the solution you want but you may have to simply keep trying to see if you can get a workable solution for your situation.

Charged for Equipment that I returned to Verizon...

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