Cisco EIM - Message in Agent Inbox Crashes IE.

Hello All,
One of our Agents has an email message in here inbox in EIM, and when you click on that message IE freezes then does "Not Responding". Since this happens without fail every single time, we have not been able to get rid of this message.
We've tried this on Internet Explorer versions 6, 7, 8 and 9. But the same thing happens in ALL browsers.
What happens is, the Agent's "Main Inbox" loads in IE. Currently there are 2 messages in her inbox, and if I click on one of the messages everything is fine I can do whatever I need to do with it. But when I click on this "problem" email message in the inbox, IE beings to load the message in the panes below, then it stops and goes "Not Responding", and the only thing you can do is end the program.
*FYI: The email in question does have an attachment, if that makes a difference.
If anyone has any thoughts or suggestions, it would be much appreciated.
Thanks in Advance,
Matt

Hey Gaurav, thanks for the reply, much appreciated!
So I would remove that email (*in the backend) by removing it from the Database using the Table you posted, is that right?
Sorry, wasn't sure what you meant. The only thing I've ever really done with the DB is polling it with our Wallboard application for the CallCenter.
EDIT: On the EIM server (Windows Server 2003) I open MS SQL Management Studio, connect to the DB, and I can see the following DB's:
               - eGActiveDB
               - eGArchiveDB
               - eGMasterDB
And In the eGActiveDB I can see tables similar to what you posted, called:
dbo.EGPL_CASEMGMT_ACTIVITY_9000
dbo.EGPL_CASEMGMT_ACTIVITY_ACTIONS
dbo.EGPL_CASEMGMT_ACTIVITY_BKP
dbo.EGPL_CASEMGMT_ACTIVITY_LT_9000
Is it one of those that I need to edit?
Thanks again for the reply!
Thanks,
Matt

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Message was edited by:
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