Comcast Technician just told us that the connection we have is way over capacity

I signed up for a package wtih 25Mbps of Internet speed. Over the past few weeks, I've been consistently losing connection, or getting speeds between 2-4 Mbps. My next door neighbor has had the same problems. We both called Tech Support - my call resulted in being passed around from person to person, and then ultimately disconnected in the middle of the call. My neighbor had a technician come out this morning. After looking around, he told us that whomever connected us, simply put splitters on the 'main connection' at the top of the utility pole - and that it is WAY over capacity for everyone on our block. In fact, he said he was surprised anything was working at all. My neighbor told me later that the technician was going to try and find a "temporary fix" for at least him... I'm wondering : 1) How can I possibly be getting billed for service is, without question, not what I'm getting - not even close. 2) Why was a technician allowed to make the decision to just keep splitting bandwidth across our neighborhood and go way over whatever capacity was allowed? 3) Without calling and getting the runaround, yet again, HOW can I get this resolved as soon as possible? This is a vacation home, so I'm not there now and rather not have to drive 3 hours in order to deal with this problem again (I did that twice already - the first time for installation where the rep never showed up, and then again when it wasn't working because another technician was helping my neighbor and simply disconnected my service to test his, and never reconnected it). PLEASE help and let me know what you can do to fix this! Thank youTom

I was actually told by comcast to post in this forum. And yes, I would hope/expect that something like this WOULD be addressed by a comcast-hosted set of forums that are more than occasionally read by comcast employees. But you're right in that I should keep my expectations low.

Similar Messages

My ipod touch is connected to wi-fi but not access safari, youtube, itunes, app store safari even tells me that is not connected to internet, also had trouble at first because I could not connect to wi-fi, afternoon much as told me that the password was i

my ipod touch is connected to wi-fi but not access safari, youtube, itunes, app store, safari even tells me that is not connected to internet, also had trouble at first because I could not connect to wi-fi, afternoon much as told me that the password was incorrect when it was correct, please tell me as I do to let me access youtube, safari, app store, i tunes...
thanks

- Reset the iPOd. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections

I've got a payg sim: i've been given an iphone 3g, and when i connected it to my mac and itunes, a message told me that the sim was :not compatible" with the iphone. is this because, as i've been told, my card is an old style sim and i need the newer styl

i've got a vodsaphone payg sim: i've been given an iphone 3g, and when i connected it to my mac and itunes, a message told me that the sim was :not compatible" with the iphone. is this because, as i've been told, my card is an old style sim and i need the newer style that works In smart phones? if so, how do i go about getting the right card.

Contact your carrier & get a new sim...they should give you one for free.

HELP please! :) My ipod gets like lock, everything appear with lines, I already restore like three times the ipod and still happens the same, what can I do? and on some app store they just told me that restore, but well I do and is the same!

My ipod gets like lock, everything appear with lines, I already restore like three times the ipod and still happens the same, what can I do? and on some app store they just told me that restore, but well I do and is the same! What can I do?? and is new, I buy it on march!
This is a image of the ipod already restore, and everytime looks like that!

If restoring the iPod to factory defaults/new iPod dow not solve the problem you likely have a hardware problem. In that case either make an appointment at the Genius Bar of an Apple store or call AppleCare. If defective, Apple will replace your iPod at no cost.

What do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

what do i do after downloading iOS 3.1 software and "There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again." comes up?

Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.

There was a problem downloading iOS 3.1.1 software update for ipod touch. an unknown error occurred (8288). Please check that the connection to the network is active and try again.

The error
Therewas a problem downloading iOS 3.1.1 software update for ipod touch. an unknownerror occurred (8288). Please check that the connection to the network is active and tryagain.
Keeps coming up when I try upgrading iOs 3.1.1 software to my 8gb 1st generation iPod touch! Please help! I've looked at all other posts related and none helped.

Hello, I hope by now you have resolved the upgrade issue, but if not, here is what I ended up having to do:
“SUCCESS!!! I took my iPod to a friend who is a computer programmer/genius. He turned off his wireless, hooked the ethernet cable directly into his computer, and the download went through without a hitch. YAY!”
Here is my original post explaining what I had already tried:
“Hi all,
I got an iPod Touch 1st gen for my youngest son for Christmas as a starter. It has the 2.1.2 ios on it, but after I paid for the upgrade to 3.1.1, I keep getting an error message (8288) saying there was a problem with the network connection. I have called customer service, and they suggested I try on a different computer, and if that didn't work, try connecting to a different network, and then trying the update. None of this has worked. It seems that tech support is clueless with this issue.
I have installed and unistalled iTunes 10.5, 10.3, 10.4, and now I am back with 10.5. I have tried looking up the issue from several search engines but no one seems to have a universal solution and I have tried several.
I really want to have this thing updated for himw hwne he opens it, but I am starting to worry that my purchase was a bust. I know this is the oldest version, but I don't want to buy a newer, more expensive iPod and him still not be mature enough to really take care of it. As I said, this one is a starter.
Can anyone help? Please?!
Thank you!!!
P.S. We have a PC, with Windows XP Home.”
Now, there seem to be a lot of different ways to solve the 8288 error, none of which are universal. Best of luck getting yours upgraded!
Tiffany
P.S. The post by Sparkhi is a link to his blog going into a long story about how he wanted Apple to pay him for “solving” the issue….the one that apparently has been solved by multiple solutions. I’m not trying to bash, it just bothers me that he put up this whole story and finally, at the very end of his blog post, posts his solution.

Why is En start transcoding if it just told me that I do not need to?

have HiDef footage that I edited and exported from Premiere CS3 to Encore CS4 using the BluRay High preset.
NTSC, 1440x1080, 23.976 [fps], Progressive
PCM Audio, 48 kHz, Stereo
VBR, 2 Pass, Target 20.00, Max 25.00 [Mbps]
Premiere asked me to save the file and it exported the file as .m4v for video and .wav for audio. Once AP finished transcoding it opened the Encore. Both files are shown untranscoded under the BR Transcode Status column. I transcoded the .wav file, but when I try to transcoded the .m4v file I get the following message:
The file you about to transcode is already legal for Blue-ray. Transcoding will affect its quality.
I click cancel in the dialog, but when I try to build a blue-ray folder Encore starts building with transcoding the .m4v file.
Why is En start transcoding if it just told me that I do not need to? Is there a setting I am missing?

Are you sure it's transcoding the .m4v? I have on numerous occasions had Encore CS4 start to transcode the audio that I had just finished transcoding. I seem to have a bug whereby Encore 'forgets' it's audio transcodes, and has to redo them. Could this be happening to you as well?

Some websites say that the connection reset, but after following the instructions to fix it, it still doesn't work, and recently they simply refuse to load.

Recently, Mozilla has refused to load certain webpages for me, saying that 'the connection was reset' or sometimes not loading at all. I don't know what's wrong and if it's just me. So far, I've had problems getting onto Random.org, Serenes Forest.net (which actually didn't load a few times), and Dictionary.com. Is there something wrong with my internet, and if there is, what? And why does this happen? (I don't have wireless internet, if that helps deduce the problem.)
I know that maybe this sounds like something that doesn't have to do with Firefox, but Firefox never did this before, and my computer has always worked fine before, so I think maybe something happened to my Firefox that's corrupted it in some way. Has a problem like this come up before, and if so, was it already solved?

If you are using wi-fi:
1- Are you connected?
2- Check if you have full access or only limited access, limited means no internet connection provided. (if so, proceed step 3)
3- Ping your wi-fi modem IP address:
ping 192.168.2.1 (my modem local IP Address)
If you get high number in round trip time (in miliseconds), turn off your modem for about 1 minute.
3- ping any site that did not load
Wish it may help

HT4623 i have already did the update and the i clicked on install now then they told me that the phone is oing to restart and it didn't work the apple signe is always appearing

i have already did the update and the i clicked on install now then they told me that the phone is oing to restart and it didn't work the apple signe is always appearing

Reset, hold both home and power buttons for about 10 seconds until the iPhone restarts itself. If still problems, Restore iPhone again with iTunes on computer. If you have trouble, put iPhone into Recovery Mode. Open iTunes on computer, connect iPhone to computer with USB cable, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode, click Restore button of iTunes.

Excel, PowerView error in SharePoint 2013: "An error occurred while loading the model for the item or data source 'EntityDataSource'. Verify that the connection information is correct and that you have permissions to access the data source."

I've installed SQL Server 2012 SP1 + SP server 2012 + SSRS and PowerPivot add-in.
I also configured excel services correctly. Everything works fine but the powerview doesn't work!
While I open an excel workbook consist of a PowerView report an error occurs: "An error occurred while loading the model for the item or data source 'EntityDataSource'. Verify that the connection information is correct and that you have permissions
to access the data source."
error detail:
<detail><ErrorCode xmlns="http://www.microsoft.com/sql/reportingservices">rsCannotRetrieveModel</ErrorCode><HttpStatus xmlns="http://www.microsoft.com/sql/reportingservices">400</HttpStatus><Message xmlns="http://www.microsoft.com/sql/reportingservices">An
error occurred while loading the model for the item or data source 'EntityDataSource'. Verify that the connection information is correct and that you have permissions to access the data source.</Message><HelpLink xmlns="http://www.microsoft.com/sql/reportingservices">http://go.microsoft.com/fwlink/?LinkId=20476&EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&EvtID=rsCannotRetrieveModel&ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&ProdVer=11.0.3128.0</HelpLink><ProductName
xmlns="http://www.microsoft.com/sql/reportingservices">Microsoft SQL Server Reporting Services</ProductName><ProductVersion xmlns="http://www.microsoft.com/sql/reportingservices">11.0.3128.0</ProductVersion><ProductLocaleId
xmlns="http://www.microsoft.com/sql/reportingservices">127</ProductLocaleId><OperatingSystem xmlns="http://www.microsoft.com/sql/reportingservices">OsIndependent</OperatingSystem><CountryLocaleId xmlns="http://www.microsoft.com/sql/reportingservices">1033</CountryLocaleId><MoreInformation
xmlns="http://www.microsoft.com/sql/reportingservices"><Source>ReportingServicesLibrary</Source><Message msrs:ErrorCode="rsCannotRetrieveModel" msrs:HelpLink="http://go.microsoft.com/fwlink/?LinkId=20476&EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&EvtID=rsCannotRetrieveModel&ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&ProdVer=11.0.3128.0"
xmlns:msrs="http://www.microsoft.com/sql/reportingservices">An error occurred while loading the model for the item or data source 'EntityDataSource'. Verify that the connection information is correct and that you have permissions to access the
data source.</Message><MoreInformation><Source>Microsoft.ReportingServices.ProcessingCore</Source><Message msrs:ErrorCode="rsErrorOpeningConnection" msrs:HelpLink="http://go.microsoft.com/fwlink/?LinkId=20476&EvtSrc=Microsoft.ReportingServices.Diagnostics.Utilities.ErrorStrings&EvtID=rsErrorOpeningConnection&ProdName=Microsoft%20SQL%20Server%20Reporting%20Services&ProdVer=11.0.3128.0"
xmlns:msrs="http://www.microsoft.com/sql/reportingservices">Cannot create a connection to data source 'EntityDataSource'.</Message><MoreInformation><Source></Source><Message>For more information about this error navigate
to the report server on the local server machine, or enable remote errors</Message></MoreInformation></MoreInformation></MoreInformation><Warnings xmlns="http://www.microsoft.com/sql/reportingservices" /></detail>
Please help me to solve this issue. I don't know if uploading the excel workbook is enough or maybe It needed to connect to another data source.
I Appreciate in advance.

Hi Ali.y,
Based on the current error message, the error can be related to the
Claims to Windows Token Service (C2WTS) and is an expected error under certain conditions. To verify the issue, please check the aspects below:
     1. The C2WTS Windows service and C2WTS SharePoint service are both running.
     2. Check the SQL Server Browser service is running on the machine that has the PowerPivot instance of SSAS.
     3. Check the domain. You're signing into SharePoint with a user account in some domain (call it Domain A). When Domain A is equal to Domain B which SharePoint server itself is located (they're the same domain), or Domain
A trusts Domain B.
In addition, the error may be caused by Kerberos authentication issue due to missing SPN. In order to make the Kerberos authentication work, you need to configure the Analysis Services to run under a domain account, and register the SPNs for the Analysis
Services server.
To create the SPN for the Analysis Services server that is running under a domain account, run the following commands at a command prompt:
• Setspn.exe -S MSOLAPSvc.3/Fully_Qualified_domainName OLAP_Service_Startup_Account
Note: Fully_Qualified_domainName is a placeholder for the FQDN.
• Setspn.exe -S MSOLAPSvc.3/serverHostName OLAP_Service_Startup_Account
For more information, please see:
How to configure SQL Reporting Services 2012 in SharePoint Server 2010 / 2013 for Kerberos authentication
Regards,
Heidi Duan
Heidi Duan
TechNet Community Support

I bought an ipod touch 5 from Dubai carrefour. Th seller told me that the ipod that ı bought has a facetime . But when ı want to activate ipod ı couldnt see the facetime app. Please show me how ı could activate facetime.

I bought an ipod touch 5 from Dubai carrefour. Th seller told me that the ipod that ı bought has a facetime . But when ı want to activate ipod ı couldnt see the facetime app. Please show me how ı could activate facetime.

If FaceTime is not hidden by Restrictions (Settings>General<Restrictions) you got duped. iPods officially sold in Dubai and some other countries that prohibit FT do not have FT and there is not way to get FT on those iPods.

On iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!

Help
I dont understand when i download a movie or tv series on my mac book air i get this error message after buying it! its iTunes while downloading a movie it say error please check that the connection to the network is active and try again what does this mean i have an internet connection !!!

Hello.
Certain types of software can affect the way a computer sends and receives information from the Internet. This article may help you resolve the issue:
Information about error -50 and downloading videos
http://support.apple.com/kb/TS1583
If it did not work, contact iTunes Store via (http://www.apple.com/support/itunes/store/) and/or Apple Tech Support via 1-800-275-2273.

Can someone please tell me a simple but effective method for burning a slideshow to DVD? Now that the connection between iPhoto and iDVD no longer exists, I can't figure out a way to get there with an acceptable quality result.

Can someone please tell me a simple but effective method for burning a slideshow to DVD? Now that the connection between iPhoto and iDVD no longer exists, I can't figure out a way to get there with an acceptable quality result.

Export the slideshow out of iPhoto as a QT movie file via the Export button in the lower toolbar. Select Size = Medium or Large.
Open iDVD, select a theme and drag the exported QT movie file into the open iDVD window being careful to avoid any drop zones.
Follow this workflow to help assure the best qualty video DVD:
Once you have the project as you want it save it as a disk image via the File ➙ Save as Disk Image menu option. This will separate the encoding process from the burn process.
To check the encoding mount the disk image, launch DVD Player and play it. If it plays OK with DVD Player the encoding is good.
Then burn to disk with Disk Utility or Toast at the slowest speed available (2x-4x) to assure the best burn quality. Always use top quality media: Verbatim, Maxell or Taiyo Yuden DVD-R are the most recommended in these forums.
If iDVD was not preinstalled on your Mac you'll have to obtain it by purchasing a copy of the iLife 09 disk from a 3rd party retailier like Amazon.com: ilife 09: Software or eBay.com. Why, because iDVD (and iWeb) was discontinued by Apple over a year ago.
Why iLife 09 instead of 11?
If you have to purchase an iLife disc in order to obtain the iDVD application remember that the iLife 11 disc only provides themes from iDVD 5-7. The Software Update no longer installs the earlier themes when starting from the iLIfe 11 disk nor do any of the iDVD 7 updaters available from the Apple Downloads website contain them.
Currently the only sure fire way to get all themes is to start with the iLife 09 disc:
This shows the iDVD contents in the iLife 09 disc via Pacifist:
You then can upgrade from iDVD 7.0.3 to iDVD 7.1.2 via the updaters at the Apple Downloads webpage.
OT

Trouble with iMovie '11 transitions and themes? I'm running Lion, Mac OS X and just noticed today that the transitions and themes don't seem to be working at all when I start new projects or try to add to old projects. What is the solve here?

Trouble with iMovie '11 transitions and themes? I'm running Lion, Mac OS X and just noticed today that the transitions and themes don't seem to be working at all when I start new projects or try to add to old projects. What is the solve here?
I've seen notes about clearing the cache but it seems that this is an older OS and I can't find the plist mentioned here because it's an older system. http://www.youtube.com/watch?v=2cL9RuDV3Qc
Thoughts? Anyone?

GUYS, I NEED HELP !
ANYONE?

When I input my serial number to activate Photoshop CS4, it said the number is invalid. However, the customer service of Adobe told me that the number is valid. What should I do?

When I input my serial number to activate Photoshop CS4, it said the number is invalid. However, the customer service of Adobe told me that the number is valid. What should I do?

Error "The serial number is not valid for this product" | Creative Suite

Comcast Technician just told us that the connection we have is way over capacity

Similar Messages

Maybe you are looking for