Complaining to apple

I have had an iphone before they even hit the uk market never had one bit of bother with it in the slightest, unfortunately I dropped this one and the screen shattered so bought another one just a few months ago. Had it for a couple of weeks then..... ooops I dropped it down the toilet being a devoted iphone customer i sent it off and they sent me a replacement phone at a cost of £140 this is where the problems started the phone they sent me wouldn't work kept on needing restored so it got sent away for repair eventually got a replacement phone had it back for a day and guess what!!?? the wifi doesn't work so its back yet again!! The man at the local O2 shop couldnt give a toss either. I have looked and looked on the web and i cant find an e-mail address to send in a complaint, apple is very good at selling you the products but not the best at giving you complaint procedures!! Does anyone have the e-mail address?

Apple does not respond to any type of email you send them, even if you were to find a link that worked.
You an write to them at:
Apple
1 Infinite Loop
Cupertino, CA 95014
USA

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My battery life at a full 100% charge is about 2 hours 22 minutes (backlight and key lights at lowest level). Should I go complaining to Apple or do I just need different software?

My battery life at a full 100% charge is about 2 hours 22 minutes (backlight and key lights at lowest level). Should I go complaining to Apple or do I just need different software? I've only had my mac book since August 2011. The battery dies in 2 to 3 hours with some web surfing (little video play) and photo editing etc. I really don't feel like taking my computer all the way to the apple store to wait there for 5 hours to hear that I need to call someone blah blah blah. Any advice? (BTW Safari hasn't been working since I last updated my mac, WHYYYY?)

emsavage1127 wrote:
Should I go complaining to Apple or do I just need different software?
emsavage1127 wrote:
I really don't feel like taking my computer all the way to the apple store to wait there for 5 hours to hear that I need to call someone blah blah blah.
Make an appointment at the genius bar, that way, you wont have to wait. http://www.apple.com/retail/geniusbar/

How to lodge a complain to Apple?

I want to lodge a complain to apple store.
They stated a delivery date for my Macbook Pro as 4/7/08 but ended up it is only coming on the 7/7/08. As a result i got to wait 3 days and no i'm having a lot of problems because my work cannot be done without the laptop.
Customer service is really hitting a an all time low.
Anyone knows how can i lodge a complain?

Here are the Singapore contact numbers - 800-186-1087
(65) 6835-1812*
www.asia.apple.com/support
Call them and explain your problem, although I am not sure that they are liable for delivery problems.

How do I complain to Apple about Yosemite?

How do I complain to Apple about Yosemite. I downloaded it to my laptop and now it doesn't work at all.

It's hidden, but if you select 'contact us' (in tiny, tiny text in the bottom right hand corner) and then on product feedback (again in very small text so that you have to look for it) you can have your say. However, don't expect a reply!
Link to the appropriate page;
http://www.apple.com/feedback/

How do I complain to Apple about a software that I have paid and it's no longer available for download?

I bougth a software at Apple Store for $30,00 dollars and it's no longer available... What do I do? How do I complain with Apple?
link for the old software - http://itunes.apple.com/br/app/id363878568?mt=8
Thanks!

If you purchased the software from a different country, be aware that your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

Is there a uk email address to complain to apple?

Is there a uk email address to complain to apple? .....I've bought an iMac which won't let me send emails, won't sync non purchased tunes and now seems to have lost me lost me my iTunes credit....needless to say after 3 weekends trying to remedy the email problems I want a refund!

No email contact. Suggest you contact the store where you purchased it as it is presumably still under warranty.

How to complain to Apple about this company and how to get a formally answer for problem with Apple agent in Kuwait??

How to complain to Apple about this company and how to get a formally answer for problem with Apple agent in Kuwait??

You did not buy your iphone from an Apple store. No Apple employee sold you anything.
Your complaint is not with Apple. You bought from an unauthorized seller. Your complain is with that seller.
As you have been told more than once, Apple has nothing to do with this.

How can i complain from apple service provider?

How can i complain from apple service provider?

khangostar wrote:
How can i complain from apple service provider?
If you mean an Apple Retail Store, speak to the store manager of that location.
If you mean an Apple Authorized Service provider, speak to the store manager of that location.
If you mean your wireless carrier/cellular provider, go to a store and speak to the store manager of that location, or call the carrier and ask for Customer Relations.
If you mean Apple Support, call Apple and speak to Customer Relations.

The App Store print is too small and apparently unadjustable. I am in my 60s and this problem will not resolve itself over time. How does one effectively complain to Apple?

The App Store print is too small for my 7th-decade eyes and is apparently unadjustable. How does one effectively complain to Apple about this?
Thanks, Jeremy

Hi Jeremy...
There's a work around that may help you. The Mac OS X has "accessibity" features installed that can assist in viewing text.
Open System Preferences then select Universal Access then select the Seeing tab.
Zoom settings are available there.
More about Mac OS X accessiliity here > Apple - Accessibility - OS X - Vision
You can provide feedback to Apple here > Apple - Mac OS X - Feedback
If you are not aware, when viewing Safari webpages, you can press Command + (plus) or Command - (minus) to adjust the size of the page.
For zooming text only, click View from the Safari menu bar then from the drop down menu click Zoom Text Only.

How to complain to Apple about the person who repaired my MBA?

Hi,
About one month ago my MBA burnt and when I took it to Apple store the told me the SDD and logic bord has problem. The supposed to repair it in 7-10 days but it took 20 days! Anyways, when I took it home, I realised that its speakers does not work. So as I went again to Apple the said to forgot to connect the speaker's cables. They fixed it. Now after a few days I noticed there is a noise from one side of my laptop, near the headphone port. It is really low and I prefer to see how it goes. The problem is the fan. I guess the didn't install it properly or something. Now my MBA is really really hot. As hot as I can't touch some parts of it. So I booked an appointment in Apple store again. But I know they will fix the fan and thats it. But clearly this extra hot damaged CPU and other parts that would later. But they not gonna fix it now as they are all running and seem working.
So all these problems are because the person who repaired it did not install parts properly. Otherwise why would all these happen after repairing my MAB ??
I just wanna know what can I do in this situation? and how to complain?

Hello Danial.S,
You need to contact Apple customer care, and make sure you get the customer care 'case number' related to your complaint. Make sure you have all the information related to your machine such as the serial number and so on. If you have had other 'case numbers' related to this machine's serial number, you will want to make a note of those also.
You should first make an attempt to have the situation resolved at the Apple store where you bought the machine. You will want to speak to a manager or supervisor; remain calm and civil while you explain your situation, and what action(s) you feel would rectify the situation. If the manager/supervisor at the Apple store is unable/unwilling to rectify the situation, it will be time to seek "executive customer relations" assistance.
When an Apple customer has a persistent problem, which can be proven by the 'case number' from customer service, and the customer contacts an Apple executive (by email) an "executive customer relations" employee will contact you, usually within a few business days, to see if there is a way to rectify the situation.
You can google apple executive contact information. The customer care line might be able to give you the information.
Remember to always be polite and civil in your discussions/correspondence with Apple staff.
All the best.

I need to send a formal complain to apple. how can i do this?

Please could anyone gave me an email to contact applec to send a formal complain to them

You were just given 2 email addresses. Those links send email.
If you want to be more specific about what part of Apple there may be more direct addresses available. Apple has over 37,000 employees. A generic message will probably not get to the right division, department or individual.
You can always try
[email protected]

How do you complain about Apple products being sold at WalMart?

See pic below, taken just a few days ago. No iPhone 5S on display, No iPhone 5c. They finally removed the clear plexiglass case they used to have over the phones, because it was so scratched up you could hardly see through it. This is totally nasty and trashy.
Now if you go to the Samsung part of the display, it is full of the latest phones - all prominantly displayed. Notice also the Samsung poster below the Apple section!
How can Apple let their products be displayed like this? I hope Angela Ahrendts will turn this around. I would be embarrassed to have my products displayed in this way. Also, the sales staff knew absolutely nothing about iPhones. Walmart is not helping Apple or its image.
I don't know how to formally complain, so if there's a better way to do that, please let me know.

Complain to the Walmart store management in person or send a complaint to Walmart corporate about the problem:
https://corporate.walmart.com/contact-us/store-corporate-feedback

Can anyone tell me how to complain to apple about repair time?

last wedesnday i brought my retina macbook pro in for repair, ssd faulty, and logic board replacment are noted by genius. they told me that the parts will be here in 2-3 days. so i waited and returned back to the store on sunday and told them that I have another problem with screen ghosting, and it was determined that they will replace my display. when i asked them how long will it take them to get the ssd in, the genius told me they did say it takes 2-3 days but its up to the head office when to send it, they have no control over it.I still havent received a call today. I just realized after they replaced all those part there is nothing left to replace! just the keyboard and the casing. so why dont they just gave me a new one since my is a 2013 macbook pro retina. Grr, this is the most expansive apple product i EVER bought, i never had problem with my other stuff other than replacing my imac screen 3 month after i bought it. This make me sad and ****** off. should i complain about it? I just want a working laptop so i can do essay on it without it freeze and me force it shut down. this is unacceptable.

here is link to the apple product feedback website:
http://www.apple.com/feedback/

Should I complain to Apple?

So this is getting very fustrating.
For the 4th time my microphone has stopped working, & I have applecare.
But this is the 4th time I'll have to get it replaced & i'm really bugged out.
Last time I went to the Service Provider in a town 30km's away (I live in a small/medium town) , but they are very fustrated with me & I will not be going back there due to their laziness & lack of good social skills and service.
Do you think If I complain apple might be lean & give me a way for the process to get more faster?
I am so tired of waiting.
The process normally takes around 2 weeks & I need my phone!
Should I call up, or just do a chat.

I'm sure apple is already aware of the HiPhone 5.

HOw do I complain to Apple in writing? I can't find an e-mail address.

How can I complain in writing to Apple? I bought my daughter and son bought an iPhone each the christmas before last. Both had to be replaced just at 12 months due to hardware problems. Now her replacement won't connect to Wifi (it hasn't been able to for a few months). I took it to Apple who said it is now outwith the warranty (this second phone is only 7 months old) because it was a replacement and want me to buy a new one. I think this is shocking. The guarantee period needs to be changed. This phone is still only 7 months old despite it being a replacement. No reasonable person spends hundreds of pounds on a phone for it to last less than a year. I am not happy despite being a great Apple fan and I have many Apple products.
Thanks for any advice.

The warranty on your replacement iPhone was 90 days or the remainder of the warranty
on the original iPhone - whichever is greater. Depending on your location, you may also
have had the opportunity to purchase an extended warranty.
There is a link in the bottom righthand corner of every page in this forum you can use to
contact Apple
Contact Us
You can also leave your concerns at http://www.apple.com/feedback

COMPLAIN TO APPLE ABOUT USE OF SITES UNDER WINDOWS/EXPLORER

I filed the following complaint to Apple. I liked Apple very much since I changed two years ago. But iWeb changes this perception drastically! Its site do not work under IE/Windows!!!
File under 'feedback' button at 'Support iWeb' site.
"Apple people, could you please have a look at the very many people including myself complaining about the fact that we all bought iWeb which performs beautifull on a Mac but DOES NOT perform if used through Internet Explorer/Windows?
I am seriously thinking to reclaim my money because Apple should already have taken care of this issue."

There is a general reluctance of PC users to upgrade version to version. I can't really blame them with all the security holes and the generally cobbled together and intertwined nature of PC software/hardware. My work still uses some version of IE 5, I think...and yes, it barfs on the original website in question. I'm constantly bothering my IT folks about upgrading and all I get is a definite maybe. Of course, work computers are for work and the IT department really do see every application update as potentially that last straw that brings the whole thing down.
Thankfully, someone with admin rights secretly installed the latest FireFox version for me on my workstation.
James
http://www.dirtdoog.com/

Complaining to apple

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