Configuration of Solman as Ticketing Tool

Dear Experts,
Need yr guidance to configure Solution Manager as a ticketing tool in the below scenario:
Scenario:
We hv 04 Production Clents in R/3 (02 Nos - ECC 6.0; 02 Nos - ECC 5.0); Solution Manager has been already been installed in one the Production clients at ECC 6.0.
Reqmnt:
Solution manager is reqd to be used as helpdesk tool for all the 04 production clients.
Pls advise the configuration steps.
Thnx & Rgds,

Hello,
You may check these Notes
949292 Solution Manager: Service Desk Related SAP Notes Service Desk
And these notes too 830882, 1050148, 1244713
You defintiely want to check this wiki and it's pages as it has a lot of setup documentation in detail.
http://wiki.sdn.sap.com/wiki/display/SM/Service+Desk
Also if you are a var and need to connect Service Desks together
http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000741530&_SCENARIO=01100035870000000202&
Regards,
Paul

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