Correspondence-Dispute Management
Hi Guys,
I Get this error "No preview avaialable for this action"
So we are trying to set up a dispute letter through smartform with the action profile "Correspondence: Query to Customer", before executing the action there is small button which gives the preview of the letter before it is sent out, but whenever I click on it gives me the above error.
Now I tried going back to the original default letter given by SAP and configured it now even that doesn't seem to work and gives me the same error.
I have done all the configuration needed on the action profile, Processing using report and the display in toolbox.
After much hits and trials I seem to rely on you guys for some suggestion.
Thanks,
Kumar
Don't worry guys, I got it to work.
Cheers,
Kumar
Similar Messages
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Correspondence - Dispute Letter
Hello Gurus,
We are using Dispute Letter "Correspondence: Query to Customer" where in I have created a smart form and configured it in the action profile.
Now I know that when a user selects the correspondence, the letter will be either be mailed or faxed.
So I need to know where do we configure this information so that whenever a user selects the letter (either through email or fax) to be sent out to the customer.
Is there a standard BTE out there or are there any SMTP settings that I need to do or am I missing any configuration.
Please advice and suggest..
Thanks,
KumarMark,
I know we could send dunning letters from worklist in EHP5 but we are EHP4, but my question is how will the system pick up the email/fax of the customer unless these values are configured some where in SAP.
So I need to know are there any BTE's or SMTP setting that needs to be done so that the dipsute letter is sent out to the customers email/fax when the user select the correspondence from dispute management.
Thanks,
Kumar. -
Function Profile Dispute Management
Hi Can somebody tell me what is function profile in dispute management. I am not asking for the definition but I need to understand what effect functions in function profile, Push button, seperator after push button, sequence number etc. have on our dispute case.
Thanks
NikHie Nik
This may be a late response, but anywhere just incase you still looking for an answer, a function profile is a set of buttons that are displayed by means of the attributes. These buttons perform a function, eg Save, Display/Change, Delete, Print etc.Case Management will allow you to define which function you would like to use and you can specify on which number it should come usine the sequence number, eg 1 can be save, 2 can be delete, 3 can be Create Correspondence etc, then teh Seperator simply mention whethere there should be a seperator before any given function.
With this function profile you then assign it to a case type, so that when in your case you can perform any of the function that you would have inoute inyour configuration, hope this helps. -
Is there a way to hide some reason codes in dispute management without deleting?
Within SAP Dispute management (UDM_DISPUTE) we would like to remove some of the available reason codes in the drop down on the search screen and available to assign drop down, but not physically delete them. Is there a way to do this?
I know if I physically delete them out of the Reason code list (SPRO -> FSCM -> dispute management -> Dispute Case Processing -> Case types -> Create Values for Attribute "Reason") then if an old dispute case that used that reason code is displayed, the four digit number code will be displayed rather than the description. So we would prefer to not physically delete the code / description from the reason codes but somehow make them non-display, or inactive.
Any thoughts on this?Hello Stephen,
you may consider the functionality "personal list", putting all valid reason codes in and leaving out those you do not want to show. Maybe your Authorisation / Security Team can also help you performing this exercise for all affected users at once.
Regards,
Christoph -
FI treatments related to Dispute Management in FSCM
MODERATOR: please read the forum rules about requesting documentation
Hi Financial gurus,
anybody has documentation of FI treatments related to Dispute Management in FSCM?
I'm intrested, in particular, in management of deductions "trade related" that is referret to trade promotions; indeed we're planning to integrate FSCM with TPM.
Anybody has documentation on that?
Regards
CUsually Reason and Root cause are related. You can write a validation on these.
-
FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml
Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6. In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
- How can I obtain this file
- Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
SantiagoHi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth -
FSCM: Biller Direct using Dispute Management
Hi,
I've implemented SAP Biller Direct and I want to use the dispute management to create dispute cases directly from the webportal.
Dispute Management is activated. Its already possible to create cases in the backend (and to modify these cases on the frontend), but if I try to create a new case directly on the frontend, I get the following message:
"This service isn't available at the moment."
I dont know what to do. The biller direct integration in the Dispute Management is definitely activated. Customizing is done as well.
Any ideas?
Regards
RainerHi,
have you activated all of the user id settings for Biller Direct? (XCM)
where are the 'user id settings' ? I've configured the userinterface, connectionmanager and application settings.
can you make any changes from Biller Direct to ERP?
- Yes, I can change the administrative data (integrated with accounts receivable).
- I can pay bills. Marked as 'arranged by Biller Direct' in the ERP. How can I post them, or is it done automatically?
What version of ERP are you using 6.0 or an older version?
Right, I'm using ECC 6.0.
Have you got your BASIS / PORTAL guys to check the connections that everything is open? (JCO's)
The connection works. -
Dispute management - please help
Hi Gurus,
When I search for a dispute case using transaction UDM_DISPUTE then getting error below. It is not giving any additional information. When I click the message then I am directed to main menu.
no RFC destination could be determined for the method call
Please help,
Regards,
PavanHello
Blue print document is confidential and varies from company to company, how ever I would try to give you some guide lines.
- Understand the scope of sales and distribution, what sub modules of SAP and current business processes have been decided.
- In principle you need to understand the "order to cash " cycle
- At every SD process, relate to FI what documents are being generated
- Some processes like master data creation, credit management policy of the client may be common to SD and FI, so they would part of both the processes
- Use ASAP questionnaires and get feed back, comments and arrive at final list of processes in AR, credit management, collections and dispute management
- Make visio and flow charts for every process in minutest detail
-For every process, ensure , visualise the configuration, test scripts, user manuals etc, so that they would be prepared with ease in the next stage
Reg
assign points if useful -
Field addition in Attribute Profile (Dispute Management)
Hi Friend,
i am trying to add the field in dispute management attribute profile. But values are not updating in dispute case.
please suggest. How to add the new field in UDM_DISPUTE attribute profile.
Thanks in advance.
Regards
Ramyou need to look at the enhancement for completion of cases, which is under the process integration with AR
The name is FDM_AR_DISP_COMPLETE .
You would need to add appropriate coding to make the values available and populated.
Regards
Hein -
Write off process in dispute management
Can some body throw more ligght on the write off process in dispute management . Including configuration steps(t-code), level of details / AR-table affected etc.
Thanks
NikIn order to write-off dispute case appropriate confiuration needs to be done which includes assigning an "Escalation REason" to Write off a dispute case.
This means that you have an option of writing off all dispute cases with a specific Escalation Reason.
The impact of the write off would that the customer invoice is cleared and written off amount is debited to a GL account defined in the configuration. You also have the option of Cost Center to which this amount has to hit to analysis purpose.
Raj/ -
SD Credit memo from Dispute management
Hi Experts
I need help in creating credit memo from Dispute management. I have contacted SAP for it and they suggested that it would be customization. Requirement is to create Credit memo directly from Dispute management module (Having a tab in UDM_Dispute ). Once i select that option it should create VA01 credit memo belongs to dispute details (assuming dispute was created belongs to SD billing document).
Can anyone direct me on which BAPI to be activated and which workflow event to get triggered etc?
Appreciate any help and points will be rewarded.
Thanks
AleemHi Aleem
Were you able to accomplish that? If yes, can you please share the details? We have a similar requirement and want to initiate a credit memo request from dispute case.
Thanks
Swati -
Question on dispute management status profile
Dear Friends,
I have a quetion on SAP FSCM dispute management status profile. While setting up the status profile we would specify the status values. A number is assigned to each status and it will have corresponding system status. In the standard delivery the numbers assinged to status are (10,20,30..etc). Does any one know what is the significance of these values? My question is it required to use this numbers or it can be anything.
Any help will be greatly appreciated..Hello,
The status profile is used by definition of the Case Management configuration behind each Dispute.
A number is assigned to every step, and the number controls changes in the status, and can only be moved to a new number if it is customized to do so.That forbids you to jump into undesired states...
My general recommendation is keep them in ascending order, since the default when opening a case is to give the lowest value, and generally, closed cases are 98 or 98.
Configuration is done via: SPRO->FSCM->Dispute Management->Dispute Case Processing->Status Management->Create Status Profile.
Here is an Example for Legal Claim:
10 10-New Case 001
20 20-Pre-Presentation of Case 002
21 21-Case Presentada 003
22 22-Case - Rejected 003
23 23-Case - Ammended 003
30 30-Payment Order 003
40 40-Personal Notification 003
41 41-Notification via Advise 003
42 42-Notification via Presentment of Charges 003
43 43-Notificatio via Conculding Behaiviour 003
50 50-Rebuttal 003
60 60-Proof 003
61 61-Questionning to the Parties 003
62 62-Testimonies 003
63 63-Document Exhibit 003
64 64-Judicial Inspection 003
70 70-Final Debate 003
80 80-Sentence 003
I hope this answers your question. -
Credit Management and DMC (Dispute Management)
Hey All, Please help me out with Credit Management and DMC (Dispute Management) in Accounts Receivable. Give me the use and details of both as well as the web links with more info. Thanks in advance
TinaHi TG,
The SAP® Dispute Managementapplication enables you to resolve customer disputes overreceivables more effectively.Fully integrated with other SAP financial management applications, it can help youimprove the tracking and processing of short payments,streamline your accounts-receivable processes, and enhance your customerrelationships. Companies thatuse SAP Dispute Managementhave reduced their days salesoutstanding by as much as 20%. SAP Solution BriefSAP® Dispute Management
Pl check this link for more info :
Dispute Mangement
regards
sadhu kishore -
Hi,
I created a custom RMS ID while configuring for the DISPUTE MANAGEMENT in the development environment. But when I go to UDM_DISPUTE transaction and try to change the RMS ID I see only S_CM_DEMO in the list. I don't see even the SAP standard RMS ID UDM_DISPUTE.
Can anyone help me with this?
Raj/Hello Raj,
Maintain field RMS ID value * in the authorization Object S_SRMSY_CL .
By default the value for the RMS ID is S_CMG_DEMO so that you will be getting only one value.
This resolves your Query.
Regards,
Naresh. -
Could you explain the work flow logic in dispute management
Hello,
Could any one explain the the work flow logic in dispute management .
When will the first work flow initiate and who will recive the first notification and what are the action he/she usually perform. How it trigger to next level and what is the events consider for the next work flow trigger.
If some one could share a real work flow example in line with Dispute management will be great...
regards
SibichanDispute management workflow will help to automate business process.
When some action or information is expected form individual or department then
Workflow can be triggered on editing some field in dispute case and workitem is send
to individual or group, So that they can respond to it.
We can use function email notifications to speed up the process.
Based on organizational needs triggering events can vary.
Regards,
Raju
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