Crappy customer suppo

creative has the worst customer support!
my remote control broke so i sent a message explaining what happened. i got a different person handling my case each time and they kept asking me the same question over and over. i finally got fed up so i called the technical support. i said thanks to the person i was talking to but he hung up on me without saying anything. craaaapppyyy service for the pricy products!!!!!!!!!!!!!!

unhappy customer,
I can understand your frustration, I had my share of technical support. With Creative did response in a timely manner for me.
When you send email to Creative did you include the response of the pervious technician so the current technician knows what was tried. Like any other company, they would have serveral technicians, so pervious comversation would be helpful in the email.
I know by the time you called customer support you were pretty tick off, but the best to get hung up is to scream at the technician. if you explained the matter in calming manner, I guess the technician would have helped you -- if you did, and he hung up then shame on Creative.

Similar Messages

Problems with Zen 16GB (and contacting customer suppo

I got some odd problems with my player.. I tried to contact customer support with that email whateverformthingy but it just always returned me to starting page of creative (the one where you choose region/language) when I clicked Submit.. No autoresponse either.
So, GJ with customer support. I hope, whatever the problem is, it will be fixed soon.
Anyway, here's what I tried to send to customer support:
"Hey,
I got 6GB Zen at Christmas and its acting just plain weird at the moment:
When connected through USB player
*keeps blinking full green battery&empty battery with lightning bolt over it
*reboots itself time to time. I was about to move files over and it just kept rebooting every 5~0 seconds until I un-plugged it and plugged to another USB port - after that it worked for couple minutes at started same behavior again. After I got the player it worked fine, no rebooting on it own as I moved couple GB music to it..
When not connected
*player turns display on for couple seconds every ~hour~couple hours. It doesn't show any Creative or Zen logos, its just blacklight on with full brightness for couple seconds after which it turns off again
*the battery dies fast.. possibly because of the display blinking on all the time?
The player upgraded firmware on it own when I installed software, so it has been .20.02 all the time. Also tried reinstall firmware with the recovery tool.
Any help would be welcome before I start fix things with sledgehammer.
I'd guess that full green battery&lightning bolt over empty one means battery is critical? However, the player doesn't attempt to recharge battery. Unless I remember terribly wrong, the recharging animation is empty battery filling in blocks and getting empty again, if you understand what I mean.. Anyways. What really irritates me is the player rebooting itself when I try to recharge/move files to it and that blinking display on when I don't use it..
Any help? Someone go poke the guy who's supposed to keep customer support's emailform working?
-Lanka
..or maybe email form didn't like me suggesting sledgehammer.

Thanks.
Also apparently my first message did reach customer support through email form.. Suppose I was just expecting to see something like "Message sent" after I clicked Submit - not getting bounced back to region selection.
I'll continue this with customer support.
-Lanka

Who in Creative has ultimate responsibility for customer suppo

Thank you to the moderators for getting Creative to act on my problem. Unfortunately though Creative have continued to 'stuff up'.
I have tried to escalate the problem but support continually refuse to provide contact details.
Below are extracts from my correspondence with Creative since I last posted. Note: I have excluded Creative's replies for privacy reasons.
Correspondence #56
(removed),
Thank you for replying to my email. When I spoke to Alvin on the phone he promised to send me an updated warranty form and asked that I address any future problems through him. It is well over 50 days since he telephoned me and to date I have still not received a copy of the updated warranty form as promised. I initially advised him of this latest faulty unit, however since he has not replied to either of my emails I unfortunately have to bother you.
I have packaged the unit as requested and it is ready for your courier to collect.
How do you want me to communicate with the courier so I can be sure there is someone home to give him the parcel?
In regard to your statement?
?As mentioned previously, the service charge you had paid is use (sic) to cover the CUSTOM TAX that has already (been) imposed on the replacement unit. It is not for purchasing a new 2 months warranty.
Your comment is at odds with Creative Australia who believe they charged me $55 for a second warranty. The $55 invoice I received from them clearly stated the item I was paying for was a ?Warranty that is wording of the item that was actually printed on the invoice ? there was no mention of Customs Duty or anything similar ? the invoice simply said I was ?purchasing a warranty for $55. ? so lets finally agree on that. So as you can see irrespecti've of what they may have led us to believe, they actually charged me for a second warranty, not customs duty.
Also in regard to the comment?
?out of goodwill?
I have never heard such spin. I certainly do not think for one minute that Creative have done me any favours. I do not consider a saga involving 56 emails, unanswered requests for contact details, two faulty units, multiple promises not met and being fed misleading information as being a sign of ?goodwill?.
These comments are not directed at you personally (removed) as I know you are forced to ?spin the company line?.
I await your instructions as to how you want to arrange for the collection of the unit.
Have a nice day.
Thanks for your help,
Regards,
Nigel
Correspondence #57
(Reply from Creative)
Correspondence #58
(removed),
Thank you for replying to my email and arranging for Creative Australia to collect the unit.
The good news is that Toll Ipec have already collected the unit.
However your requestI had informed the relevant department to contact you directly for arranging the collection. ?was ignored.
No-one contacted us to arrange a collection time. They were just lucky someone was home at the time the courier called.
I don?t know who ?the relevant department? is within Creative Australia but they didn?t follow your instructions
Thanks for your efforts.
Regards,
Nigel
Correspondence #59
(Reply from Creative)
Correspondence #60
(From Creative asking for proof the product is under warranty)
Correspondence #6
(removed),
I am turning to you for help as you appear to be the only one at Creative who knows what is going on.
You may recall I asked for someone to contact me so I could arrange for someone to be home to give the faulty unit to the courier ? an instruction you passed on. However your requestI had informed the relevant department to contact you directly for arranging the collection. ?was ignored. Last Friday the courier turned up out of the blue to collect the unit. No-one contacted us to arrange a collection time. They were just lucky someone was home at the time the courier called.
Then yesterday, Tuesday, I receive a phone call from Creative to arrange a suitable time for the pick up. I informed the young lady it had been picked up four days ago.
Now I receive an email from ?Fred? asking if the product is still under warranty and asking for proof of purchase etc.
What is going on?
Doesn?t anybody speak to anyone else at Creative?
Doesn?t Creative use a CRM system?
Unfortunately I am not able to give him proof of my warranty as I am still waiting to receive it from Alvin (it is now over 60 days since he promised to send it to me.)
On a positi've note just to let you know I have appreciated your help through this saga and have posted the following compliment in the Creative forums?
?Whilst I have been let down numerous times by Creative, credit where credit is due, and I would like to acknowledge the help I have received from (removed) at customer support. Sometimes you can tell he has been forced to 'push the company line' but has always passed on requests to other departments.
(removed),
Can you please?
. Get Alvin to send me the adjusted warranty.
2. Inform Fred the unit is well and truly under warranty and that I will not be paying one more cent.
3. Arrange to get it fixed/replaced and returned to me post haste.
Regards,
Nigel
Correspondence #62
(Reply from Creative)
Correspondence #63
Alvin,
You promised to personally look after me if I experienced any further problems and asked that I contact you directly, hence this email.
My second faulty Creative Zen Micro was collected by Toll Ipec on Friday st September 2006 to be taken to Creative for replacement.
It is now Monday 6th October, 46 days later and I have not received a replacement unit, nor any correspondence to explain the delay.
Would you please:
(a) Advise when I will receive the replacement unit
(b) Take note that I expect Creative to add the 46 days to my warranty period which will now expire on August 2007 plus one day for every day until I receive the replacement unit. If this is not acceptable please provide me with the name of the Australian manager so I can take the matter further.
(c) Provide me a copy of the updated Warranty form as you promised over 00 days ago.
In correspondence #62 (removed) stated ?I had notified our Australian Service Center regarding the following matter and they will be processing your replacement as normal.
Please advise what Creative classifies as a ?normal time for replacement?. Should your reply be greater than 46 days I will understand my expectation was too great and wait accordingly.
I await your response.
If you would rather I take my problems to someone else please advise.
regards,
Nigel
Correspondence #64
(removed),
I received this reply when I sent Creative #63 to Alvin Rebulado.
?Recipient address rejected: No such user ([email protected])?
Would I be correct in assuming Alvin no longer works for Creative?
If so would you please either (a) follow up for me or (b) advise to whom I should address this matter.
Regards,
Nigel
Correspondence #65
(Reply from Creative)
Correspondence #66
(removed),
In your email on 7th October 2006 you stated?
?You may wish to know that I had escalated the following matter to the relevant personnel for further follow up. Please allow us some times (sic) to process it.
I have not yet received a response.
How long does the ?relevant personnel? need to ?process? this problem? The unit was collected on st September 2006 and it is now 3rd November 2006.
Please provide me with the name and contact details of the ?relevant personnel? to whom you escalated this matter so I can contact them directly.
What does it take to get people at Creative to ?do their job?
I repeat the points made in Correspondence #64?
Would you please?
(a) Advise when I will receive the replacement unit ? I am not interested in you ?passing the problem? onto some mystical ?relevant personnel? or ?responsible department? just find out for yourself and let me know. If you are not capable of doing this please give me the details of someone who can.
(b) Take note that I expect Creative to add the period of time from when the unit was collected until I receive the replacement to my warranty period. As of today this is 63 days which means my warranty will now expire on 8 August 2007. If this is not acceptable please provide me with the name of the manager who has rejected this fair and logical request so I can deal with that person directly.
(c) Provide me a copy of the updated Warranty form as promised by Alvin over 20 days ago.
I hereby advise that if I do not receive a suitable response to my questions I will publish this complete saga on the net in an effort to reach ?someone? in Creative who understands customer service. If you or Creative have a problem with this please advise me in writing. Unless I hear otherwise I will take it that Creative are happy for me to share my experiences on the web.
Yours in anticipation,
Nigel
Correspondence #67
(removed),
Another week has been and gone and yet again I have not received a reply.
Would you please provide me with contact details for the Creative employee who has ?ownership? of this matter.
If you would rather I simply report my problems through the Creative discussion forum please advise.
I eagerly await your response.
Nigel
Note: Edited to remove the advisor name. Do not post up advisor name in future.Message Edited by Jason-CL on --2006 04:37 PM

<pre>Another week gone and still no word from Creative.</pre><pre>Below is my latest request...</pre><pre>Correspondence #68</pre><pre>(Yes after 68 emails the matter remains unresolved.)</pre><pre></pre>[size="2" face="Courier New">[Name of recipient deleted for privacy reasons],
[size="2" face="Courier New">In has been one month since Correspondence #65 in which you stated:
[size="2" face="Courier New">
<pre>?You may wish to know that I had escalated the following matter to the relevant personnel for further follow up. Please allow us some times (sic) to process it.
</pre>[size="2" face="Courier New">Despite my reminder (Correspondence #66) I have still not received the replacement unit, nor any correspondence from anyone at Creative.
[size="2" face="Courier New">How long does the ?relevant personnel? need to ?process? this problem? The unit was collected on st September 2006 and it is now 7th November 2006.
[size="2" face="Courier New">In summary:
- Original unit purchased: 7th July 2005
- Faulty since purchase ? worked spasmodically at first then ceased to operate at all
- Despite the product still being under warranty I was forced to pay for a second warranty ($55) before Australian staff would replace the unit
- Replacement unit also faulty
- Replacement unit collected by Toll courier on st September 2006
- 79 days later and still waiting?
[size="2" face="Courier New">I have not received a response to my request sent one week ago for you to provide me with the contact details of the Creative employee who has ownership of this problem. This may have been because you have been too busy dealing with other customers experiencing problems, or it could be because no-one at Creative is prepared to accept ?ownership? of this problem ? I suspect the later as you have always responded promptly in the past, unlike your fellow Creative employees.
[size="2" face="Courier New">Please advise what Creative intend to do? and when.
[size="2" face="Courier New">Yours faithfully,
[size="2" face="Courier New">Nigel

Zen Vision:M Defect!! No response from Customer Suppo

I owned zen vision:M for only two days but it gave me hard time. the buttons does not work at all. I've contacted the creative customer support but there is no response, here is the original message that I sent to the customer support:
This is very weird but please let me know if this is just the defect of one product or this is the common defect of Zen Vision M. The problem is like this:
I was lying on the bad while watching video on the player, I felt tired and turn around to the right side and I accidentally pressed a button on the player. Suddenly the light on the button became very dim(usually it is bright blue but it was dim dark blue at the time) and all of the buttons stopped functioning correctly!! The verticle touch pad did not work, the buttons went crazy and totally misfunctioning!! Luckily I bought a wired remote and when I tried to use it to control the player it worked. Seemed that it was the player itself that was not working. I tried to fix it and after I put the player in different directions and shaked it and randomly pressed the buttons, it went back to normal. The bad thing is, the next day this situation happened again -- when I lied on bed watching video and turned around and pressed some buttons, the player went nuts!! The only difference was that this time it took me much more time to get it back to normal and I don't know why and how I got it bad and got it work. 

That is the description of the problem, God I owned the player for only two days and it gave me twice the weird experience, which I never want to experience again!! My guess is there might be some welds on the circuit that are not properly soldered. 

Please give me a solution on it as soon as possible, so that I have time to decide if I am going to keep this player or return it. It is 3:30 in the morning and the player made me mad.

I do not comment on this but if anyone sees this message you can think it yourself. Anybody give me an advise, should I exchange for a new one or should I consider for an ipod.

The same thing has happened to me. I have not called Creative yet because I wanted to check here before to see if anyone has had the same problem. I turned it on this morning and none of the buttons were working correctly. Let me know if you get a response and what the solution is.

How many people think Verizon is GOOD at "customer service" - or is that an oxymoron?

Back when Comcast’s customer service was reported to be HORRIBLE (okay, it sounds like many think it still is), one frustrated but motivated customer created this website: www.comcastmustdie.com. (For real! YOU CAN STILL GO THERE - CHECK IT OUT! That’s inspiring evidence of the power of the people!) I read about it in a USAirways magazine article about a bestseller business book on customer service and the lack thereof. The instant I read the site name, I could identify 100%! Obviously so could many others! Which is, no doubt, why this very popular site got Comcast's attention at some point. (Again, go check it out and also surf over to www.customercircus.com.) Supposedly Comcast promised to do better and yet judging from current behavior I read/hear about, have they really changed? The moral of the story for Verizon: TAKE NOTE! When you treat your loyal customers like you couldn't care less ... when you don't bother to be upfront about which stores are actually "Verizon corporate" vs. those "retailers" you distance yourselves from when you need to ... when you make better offers to NON-customers than EXISTING-customers ... when you outsource your technical knowledge, your in-store help, your telephone customer service ... when you have chain upon chain of hand-offs so nothing can be resolved by one call or one chat and as a result, every issue requires many other time-sucking, anger-producing efforts ... THAT'S when you step deep into the Crappy Customer Experience Camp. Translation: LEGENDARILY DREADFUL, EMBARRASSINGLY INCOMPETENT and FLAGRANTLY OFFENSIVE CUSTOMER SERVICE. Seriously, Verizon, that's how you want to be known by the people you serve? That’s how you want your current customers to describe you to prospective customers? I bet your competition is itching to prove they can treat us better! Shall we let them?

People only think customer service is bad when they don't get what they want. Usually what they want is very absurd and goes against everything that is written in a contract that they have signed. The customer is always right is completely wrong! I don't understand how people can just demand stuff.

Receipt Customer

I need to change customer in Receipt Apply screen because
another Customer pay the Charges of a Customer
Suppoes i have a customer A and it have $5000 invoice amount
their is Customer B who payment the amont of Customer A.
When i go in apply receipt Screen i try to change the customer in invoice
number selection but it only give the invoice customer name
Thanks

Hi,
if i don't want to create relation ship between the customers A and B
their too many customer they have Link I want Lov on Customer show
All the customer ,
Some one tell me open the Profile Option and some Validate Chek
is set to Yes Then all customer is show in LOV
is This Possible ?
Thanks

Complaint on Adobe support - no one is really able to help and just keep saying will escalate the matter and come back in 2-3 days but of course never.

Understand this is a formum not a platform for complaint but I am just so frustrated and also found that Adobe has escaped every route and successfully avoided us contacting them so I have to steam out my anger here so that everyone is aware of their service level and best to avoid them in future.
I have so frustrated that I am not able to get any useful help from Abobe customer service rep who chatted twice with me on the below issue. I have subscribed to the PS + LR for one year since Aug and has not been able to use it since then but you have already charged to my credit card the amount. Brief summary of my case:
I subscribe and paid for one year PS+LR with order number 8853917659 on Aug 22 2014, payment charged to my credit card, then I downloaded the PS and LR, and could only use the trail version with only 30 days then after that I can use it. I checked with Adobe chat people and found out there was no subscription record in my account but the subscription order was processed and payment also processed, but the system just failed to registered my subscription record under my account so making me seems not have any subscription thus I cannot use the PS + LR. I am very sure I have logged in PS using my same email that was used for the subscription but still it only tell me that my trial period has expired but that shouldn’t be the case as I have really paid and subscribed to the one year service for PS+LR.
For this matter, I have been contacting the chat room people named Sumanth on Dec 27 case number #0214518729 while he promised he will escalate and someone will response in 2-3 days, no one show up. Then on Jan 4, I chat with another service rep named Tabassum case number #0214558799, he just repeat the same whole process and said will escalate and someone will response in 2-3 days, and yet again, on one show up.
I don’t know how many times I need to repeat this game and has no hope of someone helping me. Adobe just can take our money and do nothing and leaving us helpless. There is no contact email on Adobe website and no complaint channel. All they provided is only the chat which is ridiculously useless.
I searched the web and just realized how many similar complaints that people have towards Adobe in their customer service level and I am not the only one. I am totally losing faith in them and will be taking all my best effort to avoid them.
I am just trying my last hope to write to this email and see if anyone from Adobe is reading and show their care to their customers and do something here to fix my issue.

As you state this is a user forum. Only Adobe can help with orders and registration. Adobe program support is very poor but one thing their Customer support can handle are problems like yours. While it hard to get to Adobe Customer Support phone number frome links in Photoshop and on Adobe.com. Finding it through Google is seconds away.
https://www.google.com/search?num=50&newwindow=1&rlz=1C1CHFX_enUS546US546&espv=2&biw=1641& bih=891&q=Adobe+Customer+Suppo…

E-mail from Verizon says I can "Upgrade Now" and has special prices, but VZW won't honor ad!

I got an e-mail from Verizon last night that says "Get your new phone now. Save up to $50 on already discounted phones". The e-mail has some prices on it, such as a new Droid X for $99.99 (2 Year Price: 199.99, online discount -$50.00, exclusive discount -$50.00). The e-mail clearly indicates (by use of the last 4 digits of my phone number) which phone on my contract the offer is good for. When I click on the link in the e-mail, it takes me over to the VZW website, where I enter my username and password. Once I do that, the Droid X is priced at $149.99 (instead of $99.99), and there is NO $50 discount applied to any other phones. I called Verizon's customer service, and got the run around. One CS Rep told me I wasn't eligible for a new phone (then why the e-mail?), and then told me that another line on my contract was eligible for a upgrade. When I check into upgrades on that line, however, the prices are the same as on the first line). I asked to speak to a customer service supervisor, and had to wait an hour before one called back. He also didn't know anything about the e-mail, and implied that I was lying about it.... He asked me to fax the e-mail to him, and then stated it would take several DAYS for him to even get the fax, let alone get back to me. It is my expectation that I will never hear from the Verizon supervisor about this, and will never have the chance to take advantage of this offer. This is CRAPPY customer service! I have been a VZW customer for about 15 years, and have several smartphones ($$$ per month total) on my account. I'm beginning to run out of reasons not to jump ship when my contracts end. I'd like someone from VZW who has a clue what they're doing to contact me...but I'm not holding my breath!

bobfireman wrote:
I got an e-mail from Verizon last night that says "Get your new phone now. Save up to $50 on already discounted phones". The e-mail has some prices on it, such as a new Droid X for $99.99 (2 Year Price: 199.99, online discount -$50.00, exclusive discount -$50.00). The e-mail clearly indicates (by use of the last 4 digits of my phone number) which phone on my contract the offer is good for. When I click on the link in the e-mail, it takes me over to the VZW website, where I enter my username and password. Once I do that, the Droid X is priced at $149.99 (instead of $99.99), and there is NO $50 discount applied to any other phones. I called Verizon's customer service, and got the run around. One CS Rep told me I wasn't eligible for a new phone (then why the e-mail?), and then told me that another line on my contract was eligible for a upgrade. When I check into upgrades on that line, however, the prices are the same as on the first line). I asked to speak to a customer service supervisor, and had to wait an hour before one called back. He also didn't know anything about the e-mail, and implied that I was lying about it.... He asked me to fax the e-mail to him, and then stated it would take several DAYS for him to even get the fax, let alone get back to me. It is my expectation that I will never hear from the Verizon supervisor about this, and will never have the chance to take advantage of this offer. This is CRAPPY customer service! I have been a VZW customer for about 15 years, and have several smartphones ($$$ per month total) on my account. I'm beginning to run out of reasons not to jump ship when my contracts end. I'd like someone from VZW who has a clue what they're doing to contact me...but I'm not holding my breath!
It sounds like this is a standard email for when your NE2 upgrade is available. That would be where the extra $50 comes from. Unfortunately, if the email literally says "Save up to $50 on already discounted phones" that does not guarantee a full $50 off. I can understand your frustration that you got the email in the first place when your line isn't eligible for an upgrade, but Verizon is most likely trying to get you to use the upgrade on the line that is eligible. I'm not saying that is exactly what's happening, but everytime I contacted customer service or went in the store, they tried to get me to use one of my line's upgrades for my own line, which I did not want.

Flash Player 9 Not Working on Mac OS X

I just installed the Flash Player 9 on my Power PC based Mac
OS X 10.3.9 and now no Flash elements work in Safari 1.3.2, or even
Explorer (which I don't use). I have been sure to close all
browsers, uninstall first etc. The installations appears to
complete successfully, but I get the following error message on any
page that has flash:
The page “Adobe” attempted to load an Internet
plug-in named “Shockwave Flash”, but the plug-in failed
to load successfully.
Worse yet, any attempts to install on older version of the
player now give me the same error. I can no longer view any Flash!
If anyone can help (Adobe!), it would be much
appreciated.

Many, many thanks to primes235. AFter hours of trying to
uninstall, reinstall, etc., I used his directions (see step 1,
etc., on his 12/16/06 post. I was able to drag those files (enable
file sharing IF you are networked) from another computer, and all
is working fine now. These files were not really invisible/hidden;
just be sure you delete the ones specified before moving the new
ones.
hI am still not sure why this happened, except I was
following directions that I needed to update flash from
ttp://ecard.ashland.edu/2004admission/index.html
Either that site is buggy, or the new flash is. From the
comments before this, I don't expect a reply from Adobe either. I
tried calling them, but no luck. Crappy customer/tech support. Hope
this helps someone, and thanks again primes235.

Why do we get an upgrade every 2 years? Why not every year?

I do not understand why we only get to upgrade every TWO years?!! I don't know if there is a phone on the planet that will honestly last for TWO WHOLE YEARS, unless it is not being used.. AT ALL!! We pay $160 a month, which totals up to $1,920 a YEAR, and VERIZON wants to tell me, I will have to pay FULL price for another phone before TWO years is up?!?!?!!! For starters, we have the HTC Thunderbolt.. It worked fine for the first year, but now, it cuts itself on and off, my husbands phone randomly calls people, and he has NEVER used any kind of headset in his phone, but it has headphones at the top of the screen, so he has to talk on speakerphone, my internet doesn't work half of the time, I can't even restart my phone, because when I do, it tells me it has to be activated.. SERIOUSLY VERIZON!!! When our contract is up, we are out of here!! We have CALLED verizon, we have CHATTED with verizon, we have even WENT to verizon, and NOBODY can help us!! NOT ONE SINGLE PERSON!!!! And I will tell everyone I know about the CRAPPY customer service we have gotten as well!!!

Why not every 6 months.
My phone normally lasts 2 years. My wife's phone normally lasts 2 years and her current one is now going on 29 months. The phones for my 2 teenage daughters normally last 2 years.
All of these phones get normal usage and my wife's phone gets above normal usage as she uses the lions share(between 1400 and 2000 minutes) of our minutes in any given month.
As a family, we use anywhere from 1000-3000 texts in any given month and I am surfing quite regularly on my phone. Phones CAN last 2 years. Out of the 20 or so phones I have had on my account over the past 20+ years, only 1 did not last and that was because it ended up underneath me when falling on the ice.

On line numbers not operational

I have 4 online numbers with experation dates ranging from May 2012 to Feb 2013 and calling these numbers produces a recurring tone and no call is delivered to my PC or Skype handsets. 3 of these numbers were funtioning normally and the fault seems to correspond with the addition of a 4th number over the last 24 hours. Has anyone else experienced this problem or can you offer some suggestions on a fix?

Same problem here since 1 week ago. Not a single word from Skype. What a crappy Customer Sevice! Where can I get a refund?

Apple Support - "No Trouble Found" - Yeah right

I bought a new 80 gb ipod video. Have about 10,000 songs on it. The click wheel does not respond smoothly. When I click to shuffle songs I get a 20 second delay. When I navigate through a song list or play list it responds in a jerky way. It won't reset when I go through the motions. I feel it is faulty. They a sending it back saying that no problem was found. Is anyone else experiencing these sort of issues? MY older iPod was very smooth in its click wheel operation, my new one is not. Any ideas would be greatly appreciated. Yes I have already reset the Ipod to factory settings a couple of times.
Thanks

yeah i've heard about this a few times
i've heard of people having completely faulty ipods and Apple sent them back because the faceplate had a minor scratch on the front. It's like they're finding ways to get around warrenties
i am buying a new ipod and hearing about apple's crappy customer service is making me feel reluctant about buying a new one

Incorrectly charged $250 deposit. Verizon refuses to refund.

I signed up for service on 09/25 (to start on October 1) and the Verizon sales agent, after running a credit check, told me at that time that I needed to pay a $250 deposit. This surprised me and when I asked why, she replied that there were a variety of factors that went into it, and not just my credit score. So I went ahead and agreed. A couple of days later, I was still puzzled and called back about it and was given the same answer. At the end of last week, I received a letter in the mail from Verizon stating that the *only* reason I had to pay this deposit was because I had "No credit history" after they checked with Transunion. Having always had good credit rating, this really surprised me and I called Transunion myself and they verified that I did indeed have credit history and a good one at that.
Back to Verizon again, where I try to clarify this. They run my credit check again and a different sales agent this time says she has no idea why I was charged a deposit ! She tells me to check with FInancial services for a refund, who passes me off to the credit dept, who then sends me back to sales. This third sales agent confirms that the original person who signed me up used the short form of my first name - without confirming it with me(!!) - and that's why I was charged a deposit, while the second one didn't and used my full legal name. I point out that this is their fault and that I am owed the $250 at this point. This agent says the only way I can get my $250 back is to wait a year or quit my services(!) - even though this entire situation was created by Verizon in the first place. I try repeatedly pointing out that it is their fault - all to no avail.
I switched to Verizon from Comcast because of crappy customer service, and I am pretty frustrated and disappointed with the same treatment here. I am hoping customer service on this forum can help out.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Flash Player 9 Install Problems on Mac OS X

I just installed the Flash Player 9 on my Power PC based Mac
OS X 10.3.9 and now no Flash elements work in Safari 1.3.2, or even
Explorer (which I don't use). I have been sure to close all
browsers, uninstall first etc. The installations appears to
complete successfully, but I get the following error message on any
page that has flash:
The page “Adobe” attempted to load an Internet
plug-in named “Shockwave Flash”, but the plug-in failed
to load successfully.
Worse yet, any attempts to install on older version of the
player now give me the same error. I can no longer view any Flash!
If anyone can help (Adobe!), it would be much
appreciated.

Many, many thanks to primes235. AFter hours of trying to
uninstall, reinstall, etc., I used his directions (see step 1,
etc., on his 12/16/06 post. I was able to drag those files (enable
file sharing IF you are networked) from another computer, and all
is working fine now. These files were not really invisible/hidden;
just be sure you delete the ones specified before moving the new
ones.
hI am still not sure why this happened, except I was
following directions that I needed to update flash from
ttp://ecard.ashland.edu/2004admission/index.html
Either that site is buggy, or the new flash is. From the
comments before this, I don't expect a reply from Adobe either. I
tried calling them, but no luck. Crappy customer/tech support. Hope
this helps someone, and thanks again primes235.

No Mackie Controller Support??? Seriously???

I have been a loyal Audition user since version 1.5 when I opened my studio 7 years ago. Before that, I worked with Cool Edit Pro. I purchased CS5.5 today only to find out you've done away with external controller support. I cannot tell you how much this angers me! I use my controller every day. What the H-E-Double-Hockey-Sticks were you guys smokin' when you decided, "Oh, they don't need that old controller, we'll just rip that out. Oh, and they won't need to group clips anymore, either." Huh???
That is arrogance and a lack of respect for us loyal customers who helped make Audition as successful as it has been.
I just put in for a refund and I'll be going back to v3 until I find something else that I like or until the Audition designers get their act together. Someone needs to lose a job over this.

Between Adobe's crappy customer service center (that know virtually NOTHING about Audition, since they are probably not audio types, this doesn't surprise me) and the cajones for them wanting to charge me $39 to resolve an issue after I just purchased an upgrade for both Mac and Windows is absolute insanity. Add to the fact that there is no controller support for my Tascam FW-1082 like they had with AA 3.0, and I am just plain outright disgusted. It only proves to me that this new version of Audition was not put together by radio/tv/film production people. It was put together by techies that know their way around an Apple or PC enough to create something that looks good, but is USELESS for anyone in the industry. I suggest, in my humble opinion, that you get some PROS on your phone/customer service line who known your product in, out, backwards, and forwards. I also suggest putting people in the labs to develop this software that are actually in the industry, and KNOW what's needed in a piece of software. Just sayin.....

Crappy customer suppo

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