Creative Cloud App Screen Download error

I continue to get the exclamation point in a triangle and it asks me to uninstall and then download it again. Needless to say I've don't his about five times and I keep getting the same error. PLEASE HELP!!

Hi BCBROOKS,
Kindly refer the below mentioned links.
Creative Cloud - Download error - stubborn error
Creative Cloud "Download Error" message
Thanks,
Atul Saini

Similar Messages

  • Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    Okay, I loaded the trial of Photoshop, have Creative Cloud loaded, downloaded Photoshop, trying to open Photoshop, but cannot, do I open it from the Creative Cloud App Screen?

    It's not launched from the CC app.
    If you have Windows, look under Program Files\Adobe\Photoshop CC
    If you have a Mac, look in the Application Folder > Photoshop CC

  • Creative Cloud for Desktop Download Error

    I have Creative Cloud for Desktop installed on MacBook Pro, OS Yosemite, to use Adobe Illustrator.  A few months back, the CC App stopped working.  Says "Download Error" with no fix.  I have searched other posts within the forums and followed all listed "fix" instructions, including uninstalling/reinstalling CC, deleting folders and even logging in as "root" user.  None of these methods have fixed my Creative Cloud App.
    Due to this Download Error, I am unable to use or update Creative Cloud, nor am I able to update Adobe Illustrator.
    Any assistance to fix this issue is appreciated.  Thank you.

    Error 50 https://forums.adobe.com/thread/1432237 may help
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I got this message when I click on Apps at Creative Cloud (desktop version) : "Download Error. Press retry to try again or contact customer support."

    I've tryed lots of things.
    I've already reinstall my creative cloud, I've already clean my cache files, I've already restart my computer, I've already sign out and sign in again...
    nothing works.
    Please, someone know what else can I do?
    thanks a lot.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud Installation Failed Download Error - Error Type -7 and Error Code - 401

    I subscribed to Creative Cloud in December 2012 and have been trying to install the applications, but the "Installation Failed" through the Adobe Application Manager. (see screenshot)
    Here is a line from my log file:
    01/08/13 11:08:48:346 | [WARN] |  | ASU | PDApp | DownloadError |  |  | 6120 | Download Error has come with GDE Error type - -7 and error code - 401
    I tried searching for the same error code in the "knowledge base" but couldn't locate any.
    I am on a Windows 7 (x64) machine. I also have CS5.5 installed.
    Anyone have this problem? Please help or point me in the right direction if you can. Thanks!

    Thanks Romsinha,
       I tried the above steps, with no luck.  I have admin rights on both laptop and desktop I'm trying to install to.  I have updated my AAM on both machines with no issue (when using the direct link above). But when I click the 'Try' link to download an application, it shows the scrolling status bar for a few seconds, then  "Installation Failed"  'Download error. Press Retry to try again or contact customer support. (-7)'   Retry only produces same results.
    Both machines are running Win 7 Pro - SP1 64bit
         (laptop - 16 GB RAM & Core i7-2760QM 2.40 GHz processor)
         (desktop - 8 GB RAM & Xeon W3520 2.67GHz processor)
    I am running in a corporate setting with I'm sure all sorts of Firewall protection etc...
    I'm planning on asking for a CC membership, but wanted to check out the new features first....
    Thanks!

  • I got a problem the app after fx didn`t apear in the list of creative clouds apps to download

    I`v got a windows and this app didn`t appear at the list of apps to download

    MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html
    -Programs won't display if they will not install on your computer
    -http://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html

  • When I try and download Desktop Creative Cloud App, it downloads Application Manager.

    I have paid for Creative Cloud but cannot get it. Any help would be appreciated.

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Creative Cloud shows me Download Error where the list of application must be.

    i cant find the solution....
    I recently used AppCleaner and it delete many Adobe files, I dont know if that the reason but now i cant download anything and i tried downloading de .dmg file of InDesign but it doesnt work neither it appears this:

    Yes, sure. I've done this.
    First of all i completely uninstalled previous installed Adobe programs. It didn;t help.
    Then i manually removed Adobe folders from Program Files, Program Files (x86), %USER%/AppData/Local and %USER%/AppData/Roaming. This didn't help too.
    Also i can note, that it is not download problem. I've redownloaded CC installation from different browsers at least for 10 times. And my Mac os computer in same network installed CC without any problems.
    The roots of the problem itself was perfectly described in the thread i posted initially. I have absolutely same logs in %USER%/AppData/Local/Temp/AdobeDownload and all of the servers listed in the initial thread was available and answered correctly.
    Also I've downloaded standalone application manager and it shows me the same message as in initial thread.
    And sorry, but i think you shoud not create another branch. I've checked lot of times - it is definitely same problem as in the  initial thread here http://forums.adobe.com/message/5181449.

  • Windows 7 reinstall and Creative Cloud app downloads

    I recent had a custom computer built for Photoshop and Premiere Pro.  I purchased Creative Cloud and had downloaded Photoshop CS6, Lightroom 4, Premiere Pro CS6 and AfterEffects.  Over this weekend, Windows 7 Professional began to fail and now it has to be reinstalled on the Boot Drive - erasing all programs already on that drive, including the four Creative Cloud apps I downloaded. 
    My question is:  When the new Windows reinstall reformats the C: Drive and wipes it clean, can I re-download the Creative Cloud apps to the same computer without it registering as another download destination?  Creative Cloud lets be put the apps on two computers, but this will be the same as the original.  How do I get it to register so that I don't use up the second destination?

    Hi Rcheek6,
    Yeah, that should work okay. If for some reason you attempt to activate on too many computers it gives you an option to "De-activate All". That may not even be required here.
    Hope that helps,
    -Dave

  • Is it possible to download photoshop only? Without the creative cloud app?

    Is it possible to download photoshop only? Without the creative cloud app?

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Why do my creative cloud app don't start? I can't uppdate my apps, haven't been able for weeks. I have a fast internet, but the app doesn't start. It sucks!

    I can't uppdate my apps, haven't been able for weeks. I have a fast internet, but the app doesn't start. It sucks!

    Can you give us more to go on. Your OS? Which Creative Cloud app? Any error messages. You can download the Creative Cloud Cleaner tool and restart from scratch if you like.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Creative cloud app keeps crashing - help - cannot dowload anything...

    Please help me with Creative Cloud App - on WIN& PC - it keeps stopping.

    Well, after much more web trawling, I got it to work.
    After uninstalling the Creative Cloud app, I downloaded and installed the latest Adobe Account Management (AAM) app from here.
    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
    Ran it as Administrator, it updated my existing version, then I reinstalled the Creative Cloud App, and installed an application, it took about 10-15 minutes, but up and running now.
    Thanks everyone.

  • Adobe Creative Cloud Apps "Download Error"

    I wonder if anyone can help?
    I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
    The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
    I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
    This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
    However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
    I have tried the 'Reload Applications' button but that has no effect.
    My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
    Any ideas?
    Thanks in advance for any suggestions.

    Did you run the cleaner after uninstalling and before reinstalling?
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Adobe Creative Cloud App does not show downloaded apps and shows "download error"

    I am not a full paying member just yet, and have been using Photoshop on trial for my graphic design courses. With the app, instead of showing me that my 30 day trial is over, I get a download error and contact customer support message. I have completely deleted and redownloaded the Creative Cloud App twice already, but am not sure how to fix this problem so I am still unable to download my free trials before purchase.
    How can I fix this problem?

    Hi Willi Adelberger,
    Please refer the kb: http://helpx.adobe.com/after-effects/kb/effects-launch-mac-os-109.html.
    Regards,
    Romit SInha

  • The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.

    The dropdown menu from the Creative Cloud icon on the menu bar keeps giving me the following message: "Download Error" I quit and restarted the creative cloud app to no avail. Running Mavericks on a mid 2011 iMac.

    Try below steps once
    click Gear icon on the top Right corner and Quit Creative Cloud App
    Click on Finder and then hold Command + Shift + G keys on your keypad
    It will open Go to folder window, type  exactly ~/Library and click on Go
    Make sure to open ~/Library not /Library (  there will be two Library folders )
    Then open Application Support > Adobe folders
    Trash AAMUpdater and OOBE folders.
    Then launch Creative Could and check.

Maybe you are looking for

  • Notifications missings in 11.5.10.2

    In Oracle Applications 11.5.9 with Vision demo database, there used to be notifications displayed above the responsibilities. But in 11.5.10 they are not visible. How to enable/disable these notifications for a particular user?

  • Sync is not working right - folders not seen

    My dad is using the latest version of iTunes with 10.6 on his laptop, synchroizing with a Nano. He's got some folders and subfolders for his audiobooks in iTunes. He has the options set to sync all playlists; when he synchronizes, it claims it copied

  • Instanceof

    Hi i was designing a very small java application. I have a fundamental question. I have a abstract class A. I have 2 other classes B and C extending this class.Now i have a method call "void Methodx(A objA);" To this method objects of type B and C ar

  • Website Won't Scroll in Google Chrome When using Layers

    Hi there, this is starting to really get frustrating. I am building a site in Adobe Muse, and I so far have three layers: Header (contains header elements), Intro (Contains the first part of the page everyone sees when they load the browser), Our Det

  • Audio Error with Logitech Clearchat Headset (USB)

    After doing the monthly recommended battery recharging overnight, I had upon startup with my Logitech USB Clear Chat headset plugged in an audio error--a grayed-out apple icon in a gray box in the center of the screen, and a recurring beep-beep-beep