Credit card charged

I have credit on my account from a recently redeemed gift card but my credit card was still charged even though there was more than enough credit on my account to cover the purchase.  Is it possible to get refunded and have the credits on my account used?

If the purchase was any sort of gift, no. If not, click here and ask.
(97118)

Similar Messages

  • HT1689 I have a positive account balance why is my credit card charged?

    I have a positive account balance by the use of gift cards from friends.  So, why is my credit card charged instead of deducting the amount from my balalce?  Can I choose to debit my account balance instead of charging on the card?

    Hi,
    Apologize for the inconvenience !
    1$ charge is a test to ensure the authorization of credit card. This amount is returned to customer's account.
    Credit card information is not stored anywhere with us. We just have the last four digits of the credit card with us. Rest of the information is deleted from the system after use and instead a token is used which is secure and is not customer's credit card number.
    Please feel free to write back if you still have any questions.
    Thanks,
    Anjali

  • I have a credit in the iTunes store, but I can't get past the payment window to make a purchase. I don't want my credit card charged, so how do I do this?

    How do I make a purchase from the iTunes store using a credit I have? I can't get past the payment window, and don't want my credit card charged instead of my credit.

    same here but i cant purchase a movie or anything

  • HT3702 i have an unauthorized credit card charge, to whom do i speak with to rectify this issue?

    to whom do i speak with concerning an unauthorzed credit card charge?

    It's not a temporary store holding charge as per the page that you posted from (you' haven't changed the card details on your account ?) and you've checked the purchase history on your account : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of the purchases.
    If you didn't make the purchase, and nobody else has access to your account or devices and may have done so, then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Can credit card charge-offs be reported twice?

    I had a credit card charge-off on an old secured card. The bank i had the card with reported it once and then I noticed that the collection agency that bought the debt reported it to bureaus a second time. Is that legal? I am in the process of disputing them on all three credit bureaus.

    Daare2dreeam wrote:
    I had a credit card charge-off on an old secured card. The bank i had the card with reported it once and then I noticed that the collection agency that bought the debt reported it to bureaus a second time. Is that legal? I am in the process of disputing them on all three credit bureaus.Yes, so long as it's reporting correctly..   The OC entry for your CO should reflect a zero balance.   What is your reason for disputing?

  • HT3702 why was my credit card charged $1.00 when my purchase history shows $0.00?

    why was my credit card charged $1.00 on my bank statementwhen my purchase history shows $0.00?

    iTunes Store & Mac App Store: About payment card authorization holds

  • HT204053 Why was my credit card charged I didn't buy anything

    Why was my credit card charged I didn't buy anything

    These are user-to-user forums, we won't know.
    You've checked the purchase history on your account (Store > View My Account, Store > View My Apple ID on iTunes 11, menu option on your computer's iTunes), and have you made any in-app purchases or have any auto-renewing subscriptions ?  If not and you haven't added or changed your credit card details (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have an itunes account but got a gift card and don't want my credit card charged. What do I do?

    The "help" in iTunes doesn't help me with the following:
    I received a gift card for Xmas. I want to purchase music. I don't want my credit card charged. Where are the instructions and the processes for allowing me to use the gift card rather than my credit card?

    redeem your gift card
    buy something

  • HT204088 how do I determine if a credit card charge may be wrong

    How do I determine if a credit card charge may be wrong?

    Download again, move the existing file out of the applications folder first.

  • My account has been hacked and my credit card charged by the hacker

    My account has been hacked and my credit card charged by the hacker and all Skype has to say about it, is that I need to wait 72 hours for them to look at my query? I cannot log into my account. I have filled in the support form, but I haven't received an email notification from Skype that I have submitted it. I'm guessing that's because my account is now in the use of someone else, as the hacker changed the account over to his email address. I know he did that, as I got a notification of changing the email address at the same moment as I was logged out of Skype.  I use Skype professionally and this issue is causing me a world of trouble. The fact that Skype is a paid service ought to mean that there is better support than 'we will look at it within 72 hours.' 

    So nearly 24 hours later, and still no information either in this forum or via email notification from Skype.  Does this mean that Skype is instead communicating with the person who hacked my account? Since the hacker now has my account registered with their email address, It seems that's the most likely situation, given the unparallelled course of incompetence I'm experiencing from them.  If Skype had taken action on this right away (the moment I made the complaint, which was minutes after my account was hacked) the charge that the hacker made on my credit card would not be lost due to his usage of my account. But apparently, stopping fraud is so low on Skype's agenda that this can go on and on. If I had not been on Skype when it happened (prompting me to instantly block my credit card) there would have been nothing to stop the hacker from making multiple charges to my card, potentially running into the hundreds of dollars.  Instead of action to deal with my problems, I'm receiving notifications that I have earnt 'a new rank' in the Skype community. Whoop-dee-bleedin'-doo! 

  • Credit card charges according to payment terms and purchase order types

    Hi All,
    Can anyone please tell me how can we charge credit card  fee for  customer (the customers who are using credit card), according purchase order type and payment terms ( like for purchase order B2B &B2Z and if customers have payment terms other than NT00)
    CONDITIONS
    Customer must use credit cards
    Purchase order type of the order is B2B &B2Z only
    For these purchase orders ( B2B &B2Z ) payment terms must be other than NT00.
    Charge must be 2.5%.
    Edited by: suresh saketh on Aug 24, 2010 3:10 AM

    Hello Suresh,
    CONDITIONS
    Customer must use credit cards
    Purchase order type of the order is B2B &B2Z only
    For these purchase orders ( B2B &B2Z ) payment terms must be other than NT00.
    Charge must be 2.5%.
    The best approach would be to define a Custom Condition type for charging processing fee in V/06. After defining this new condition type assign it to the Pricing procedure which you are currently dealing with. In the Column AltCty - Condition formula for alternative calculation type, you can create a New routine involving the following logic.
    Purchase Order type should be B2B and B2Z.
    Payment Terms other than NT00.
    Charge should be 2.5 %. 
    Kindly update your post after trying out the above suggestion
    Regards,
    Sarthak

  • Fraudulent credit card charges and no way to conta...

    So my credit card has been used to purchase skype credit, and it has shown up on my posted transactions. I called my credit card company and they said they can't do anything until I prove and show that I have communicating back and forth with regarding this specific issue. I cancelled my credit card and got a new one, but how can I show that I've been communicating back and forth with skype when they don't offer any communication outlets besides this forum? They do not offer phone service or email service.

    Dear Readers,
    Please see this FAQ article for next steps:
    https://support.skype.com/en/faq/FA10384/why-has-my-credit-debit-card-been-charged-by-skype-when-i-h...
    With the information detailed in the FAQ article at hand, then please contact Skype Customer Service for further assistance:
    https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
    Skype is aware of continued problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - important - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • HT204053 how do i change credit card charge

    I would like to change the credit card to where I charge my purchases. How do i do this?

    Changing Account Information
    http://support.apple.com/kb/HT1918

  • Credit card charged rather than iTunes gift card credit taken. How do I correct payment method?

    A friend recently gave me an iTunes card which I credited to my iTunes account. I've just downloaded a movie and wanted to use the credit from my card to pay for this. Instead iTunes appears to have charged my credit card rather than using the existing credit in my account. Is there any way to correct this so that the payment can be made with the iTunes card instead? Thank

    body>
    Assuming you were not buying a gift for someone else - gifts cannot be purchased using a credit balance - another user in the forums posted this as the reply from the iTunes Store when this issue was brought up. Perhaps it will help you. If problems persist, contact the iTunes Store:
    http://www.apple.com/emea/support/itunes/contact.html
    Regards. 
    I'm sorry you weren't able to make a purchase using your store credit. To purchase items on the iTunes Store with your store credit, your account information in your user profile needs to be corrected. I'll walk you through this process to get you back up and running in no time. 
    1) Visit the My Apple ID website at:  http://appleid.apple.com 
    2) If the site is not displayed in your preferred language, click the Change Language link in the upper-right corner, type the name of your language in the field that appears, then click the Save button. 
    3) Click the "Manage your account" link. 
    4) Type your iTunes Store account name (which is your Apple ID) in the Apple ID field, type your password in the password field, then click the Sign In button. 
    5) Click "Addresses" in the column on the left. If you have multiple shipping addresses, remove any out-of-date or duplicate addresses by clicking Delete. Also, make sure the state or province field is filled out correctly for each address. To edit an address, click Edit. Edit all of your shipping addresses and make sure the appropriate state is selected in the State drop-down menus. 
    6) Now click "Phone Numbers" on the left. The area codes should be in the area code fields and the phone numbers should be in the phone number fields. If an area code is missing, or if it is in a phone number field, your account information may not save properly. 
    7) Make any other necessary corrections, then click the Save Changes button. 
    8) Click Log out in the upper-right corner.  When you make your next purchase on the iTunes Store, you will be asked to review your billing information. At this point, you can change your information or simply click Done at the bottom of the screen to proceed. Once you click Done, you should be able to purchase on the iTunes Store using your store credit. 

  • In app purchase has not downloaded and my credit card charged, can anyone help? App is War of the fallen

    Hi there,
    Playing War of the Fallen and made 4 seperate in app purchases over a period of 4 days my credit card was charged each time but the purchases have not downloaded. I have reported it to ITUNES with no response!!!! Everytime I try to use the in app link to Zynga Support the website never loads, what should i do?
    I want my money back or the items ive paid for....
    Thank you.

    You've used the "Report a problem" link on your emailed receipt? We are all just users like you and can't help, unfortunately. Keep trying to contact them.

  • Fraudulent Credit Card Charge on iTunes Account

    I saw a few of these posts and wanted to let folks know that if you get unauthorized charges on your iTunes account you should do the following:
    1.  Have all your info ready and available to discuss with an Apple Rep.
    2.  Call the Apple Corporate number: 408.996.1010
    3.  Be prepared to go through a couple of folks as they get you to the very sharp fraud folks...a shout-out to Justin who helped us on our charges!
    4.  Contact your bank (again, because hopefully you contacted them prior to making the call to Apple) and close the card used to make the charges.
    We had two charges of $39.98 show-up on our account as 'Pending'.  After talking to our bank we were directed to speak to Apple because they (the bank) couldn't do anything until the charge went throguh (still don't understand that part...I'm sure it's a bank thing).  I came to this forum and found a post that said to go to the 'Support' page, click on the 'Contact Us' and notify Apple.  It appeared many users were frustrated because all they could find was an e-mail channel to contact Apple.  I saw the corporate info in the upper right hand corner and used that number...pretty easy to find and very easy to navigate the phone robots...:)
    I was transferred from the operator, to an iTunes tech (named Ashley who was very helpful), to her supervisor Justin who handled the fraud claim.  Justin worked through the account, ID'd the card being used, found that TWO separate bogus accounts were set-up using our credit card (hence the two separate $39.98 charges), also found that the charges had cleared (where our statement and the bank saw it as pending), refunded our account the two charges, disabled the two accounts that were set-up with our card, and then removed the compromised card information from our iTunes account.
    After the Apple assistance we called our bank, explained what happened and what Apple did, and closed the card and requested a new one.
    So this pretty frustrating and scary incident turned out to be easily rectified...we're very happy with the excellent customer service from Justin and the entire Apple team.
    Now if there was just some way to nuke the lazy scum bags that hack accounts and steal money from people who actually earn it!...;~)

    As this is a User to User Forum... You can use this link to Contact iTunes Support
    Apple  Support  iTunes Store  Contact Us

Maybe you are looking for