CRM Survey Results
Hi Experts,
I had created a survey suite and had attached to an emailer and had tested it. When i click on "Save" Push button. i am getting an email with the below URL in the email body. Can you please let me know how can get the results of the survey. Please help me out in this regard.
Regards,
Madhu
Hi,
I had created a BSP application for the survey and i had provided the details and i had generated the URl and attached it to an emailer and had executed campaign.
Now the BP is able to access the survey and providing his inputs. But when i am try to see the results in the Survey Evaluation. It is through me an error " No data found". Can you please help me out in this regard.
Regards,
Madhu
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Did your problem resolved? if not could you please elobarte your question so our community can help you much better.
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Raja Pamireddy
CRM marketing Forum Moderator. -
Hello CRM Experts,
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As we get the tables for Questions of surveys.
We not able to find the tables where all surveys Results (i.e may filled by Business Partners,Users etc) are store.
Please suggest.
Regards.
Anup.HI Anup,
The list of all tables used in surverys are as follows
CRM_SVY_DB_MT CRM Surveys: Media Type
CRM_SVY_DB_MTT CRM Surveys: Media Types (Text Table)
CRM_SVY_DB_S CRM Surveys: Survey
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CRM_SVY_DB_SAD CRM Surveys: Survey Application Descripti
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CRM_SVY_DB_SEV CRM Surveys: Input Help Table for Function
CRM_SVY_DB_SFA CRM Surveys: Survey File Access
CRM_SVY_DB_SP CRM Surveys: Generic Survey Attributes
CRM_SVY_DB_SSC CRM Surveys: Survey Schema
CRM_SVY_DB_ST CRM Surveys: Survey Template
CRM_SVY_DB_STS CRM Surveys: Survey Transformation Select
CRM_SVY_DB_SV CRM Surveys: Assessable Survey Values
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Abishek -
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Hello,
I need to change the text as appear when i press the submit button in the survey, i found the BSP application CRM_SVY_SERVER, but i don´t see where the text can be changed.
I´m working in CRM 7.0
Where i can change the text for the "/bc/bsp/sap/crm_svy_server/Result.htm" page ?
I will apreciate any help
Regards,
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The nearest I could reach is in the bsp application crm_svy_server, Result.htm page > Layout Tab
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Thanks
DavidHi!
you can find survey datasources under RSA5 Root->CRM->0crm_SURVEY. these are some datasources
0SVY_ANSWER_TEXT CRM Survey: Answers
0SVY_APPL_TEXT CRM Survey: Applications
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0SVY_QUEST_TEXT CRM Survey: Questions
0SVY_STATUS_TEXT CRM Survey: Status of Question
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0SVY_TAROBJ_ATTR CRM Survey: Recipient Attributes
and web survey datasources under PI_BASIS->0CA_SUR
0WS_ANSWER_TEXT Web Survey: Reply
0WS_APPL_TEXT Web Survey: Applications
0WS_KFIGTYP_TEXT Web Survey: Key Figure Types
0WS_QSTNNR_TEXT Web Survey: Questionnaire
0WS_QUEST_TEXT Web Survey: Questions
0WS_STATUS_TEXT Web Survey: Question Status
0WS_SURVEY_TEXT Web Survey: Survey
0WS_TAROBJ_ATTR Web Survey: Recipient
0WS_TAROBJ_TEXT Web Survey: Recipient
hope it helps
with regards
ashwin -
We have missing CRM survey data on our report. .
Hi,
We have missing CRM survey data on our report. .(BI report)
After further investigations, we have found out that the data is not being extracted by our CRM BI extractor
0SVY_DATA_1 (CRM Survey Results).
Is there is any problem related to CRM configuration.
The survey is a valid survey .
Please mention your inputs.wat can be the problem here, or anybody suggest any solution
Thanks & Regards
Prajith P
Edited by: Prajith Prabhakara on Sep 28, 2011 12:39 PMHi,
I am closing the issue.
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Prajith P -
Dear Friends,
I have created a Survey in Mobiles and transfered it to to SAP CRM .
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Thanks,
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[2009 SAP Upgrade Survey|http://www.panayainc.com/sap-upgrade-survey.html]Hi Kim,
Thanks for your inputs,
I have used CRM_SURVEY_SUITE to create the survey and would like to analyse the same.
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Display survey results in crm webclient's contact overview
hello experts,
could anyone give me a hint, if there is a SAP standard solution for displaying survey results in its appropriate telephone contact overview?
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How to get the Survey result with a External Provider
Hi all
We have an scenario where we create a Survey and it's executed for a third party, and then they send to us the results for example in a excel sheet.
Some know how we can upload the survey results per each client into CRM,
Best Regards.Go for ELM processing.....create mapping and ELM the file in the system....In the BADI enhancement for processing steps, define the logic for processing the response through an activity....
Create Activity
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ELM the file that you received
Process the file filling up answers on the activity questionaire...
Hope it helps...
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Nikhil -
CRM Survey in B2C Internet Sales Application
We have CRM 2007 and are live with B2C Internet Sales Application (ISA). Now we want to make Customer Surveys accessible via B2C ISA.
For security reasons, we do not want our B2C Internet Customers to have access to the CRM system. Therefore the BSP option is ruled out. I have seen some blogs on how to enhance security for BSP option but that is also not approved in our organization so BSP option is totally ruled out.
SAP help documenation mentions following:
http://help.sap.com/saphelp_crm70/helpdata/en/ee/eaf995082649c6a594511e1f48672d/frameset.htm
Internet Scenarios
Since Internet users cannot be allowed access to the CRM system for security reasons, surveys have to be made accessible in a different way. You can do this by downloading the required HTML survey to your PC. From here, you can:
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Send the HTML survey attached to an e-mail
Internet Scenarios
In Internet scenarios, results can be returned by the following methods:
Mailto
In this case, a mail client, for example, Microsoft Outlook, needs to be set up in advance on the client machine. Survey results are sent to a CRM Server Mail User, that is, a u201Cmachineu201D user. From here, the results are routed to the CRM system for further processing.
http(s)
Note
The http(s) case is recommended, because the user does not have to have a personal e-mail account. Here, the survey results are first sent to a Survey Mailer. The Survey Mailer receives the http request and then mails the results to the CRM Server Mail User, where they can be processed. The Survey Mailer needs to be set up by the administrator at the customer.
For presenting the Survey on ISA, we would like to take the option of Copy the HTML survey into any Web site as suggested in SAP help and would like to get back the results as per SAP help recommendation of https(s) above.
We need guidance on follwing
1. How to download and then copy the HTML surveys into any website (ISA)
2. Detailed steps that are needed for gettting back the survey results.
By the way...we do understand the survey functionality and have been successful in testing the BSP option so we are not looking for general information.
Thanks
VijayHello Vijay,
Could you please share the information on solution steps used as per the requirement??
I'm working on the similar one.
Your earliest response would be greatly appreciated. Thank you Vijay. -
CRM Survey Suite - BW extraction
Dear all,
I have created a survey in CRM survey Suite,
By which business content info providers, i can see the results of my survey?
Thanks in advance..
jmqHI,
crm survey suite extractors into BW
Re: crm survey suite extractors into BW
Thanks
Reddy -
Hi Experts
I am trying to extract CRM survey data from a CRM 3.1 system by using a BW 3.5 system. Surveys have been created and saved. I have set the Evaluate in BW setting for the survey in CRM.
I do not get any data out when using RSA3 or by using infopackages. Is there another setting I have to set? Does the survey need to be executed before I can extract the texts and attributes?
Kind regards
ErikHi, All
I also met this problem.
Finally, my colleague found the solution.
To solve this problem, you activate "Evaluation in BW" first.
However, you might have no result in "0SVY_DATA_1".
I think the reason is you testing.
You might follow this control:
"Generate URL" -> "Generate URL" -> "Test URL"in dialog box.
The use of "Test URL" was problem why no data was stored in "0SVY_DATA_1".
You should copy the generated URL and paste the URL on address window of Explorer.
Then put your answer on questionnaire and save it.
Last, you can see the stored data in "0SVY_DATA_1".
Test was just "TEST".
Regards,
Han Kyu -
CRM Survey: Simple Survey Evaluation
Hi Forum,
I created one Survey using CRM_SURVEY_SUITE and I would like to extract result using Simple Survey Evaluation.
I set the flags Evaluation without Business Information Warehouse and Save completed Questionnaire.
When I press the button Evaluation, I always get the message "No Data is available for evaluation".
Is it really possible to extract results without BW ?
Thanks a lot and best regards.Hi Joaquin Fornas & Saozinha,
Thanks for your information on survey evaluation in the above threads.
I am able to survey using CRM_SURVEY_SUITE and i am able to extract the results using survey evaluation in GUI.
Now i want to know the how to get the results in IC WEBCLIENT for a survey. I am using CRM 7.0 VERSION.
Can any one tell me is there any settings required to get the survey results in IC WEBCLIENT without BIW Evaluation.
Thanks in advance
Regards
Nagaraju -
Sending CRM survey templates to Mobile handheld using Mobile infrastructure
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I have a a requirement to send survey templates to handheld client using mobile infrastructure. Also the survey results have to be send from handheld client to CRM using the mobile infrastructure.
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Please let me know if you have done similar development and if you faced any complexities to send CRM data using mobile infratructure.
thanks
JayHi
I´m not technical consultant but I need to know whether is possible to sync data between CRM and Symbol devices just using CRM Middleware or whether is necesary pass on MI platform to achieve that?
it is a little confusing for me to understand if CRM middleware/CDB is also needed for a Mobile scenario where I have MI also, or both are required.
Could you clarify that for me, please?
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