Desktop Manager Greyed Out & Inaccessible

This is a new problem with Desktop manager as I previously had access to it. When I plug my Blacbkberry in and start up Desktop Manager, the full BB Desktop Manager window greys out (inaccessible). The title bar is showing as connected, the server staus (at bottom of BB Desktop Manager window) is online, the actuve device is detected and my Blackberry PIN is shown is the connected device. However, since the entire Desktop Manager box is greyed out, I do not have access to any of the buttons, such as synchronize. When the Blackberry is disconnected from my computer, then I can access the buttons (i.e., the greyed out area is normal again). I followed the Blackberry Trouble Shooting guide online for when the synchronize now button is not available, including uninstalling and reinstalling the software and turning off the antivirus software. I also did all updates for Windows. I'm running Windows 98. Any suggestions? What causes this?

I am also experiencing a very similar situation. I have a Rogers 8310 Curve that syncs to my Win XP Pro laptop using CompanionLink to sync to my Goldmine CRM. I have the original Blackberry Desktop Manager Ver 4.2.0.15 installed. Up until this afternoon, the synchronization has worked perfectly ... never a problem.
During a Sync today, I inadvertandantly unplugged my Curve from the USB cable (forgetting that it was in the middle of a sync). When I plugged the Blacbkberry back in and start the Desktop Manager, the full BB Desktop Manager window greys out (inaccessible). This is the exact same thing as described below:
The title bar is showing as connected, the server staus (at bottom of BB Desktop Manager window) is online, the actuve device is detected and my Blackberry PIN is shown is the connected device. However, since the entire Desktop Manager box is greyed out, I do not have access to any of the buttons, such as synchronize. When the Blackberry is disconnected from my computer, then I can access the buttons (i.e., the greyed out area is normal again).
So, before I go on a fishing expeditition, I'd like to confirm the best course of action. I have a couple of questions:
1) Should I uninstall the Desktop Manager as per the recommendation below?
2) Should any other BB components be removed?
3) When reinstalling, should I use Blackberry DM 4.3 again or would this be the time to update the Desktop Manager Software?
4) If I should update the softward, which upgrade version of Desktop Manager can I safely use with this device?
Thanks for your help.
Herb...

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Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

I just recently bought my first Blackberry Pearl. I installed the Desktop Software successfully & performed a synch with Outlook. The next day I went to do it again and when I connected to the computer (USB) the Desktop Manager goes from Disconnected to Working & grey’s out. I left it running for an hour & nothing seam to happen.
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“This computer does not know its message account address. Either the messaging system is not configured properly or this messaging system is not supported.”
I am new to having a Blackberry so I would not be surprised if I did something in on the device.
Any help to newbie user would be appreciated.
Thanks
Message Edited by Chappy68 on 08-22-2008 07:30 AM
Message Edited by Chappy68 on 08-22-2008 07:31 AM

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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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<Edited by Host>

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Desktop Manager Greyed Out & Inaccessible

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