Device Profile reset.

Dear team
I have a CUCM ver 8 setup in our office.
In our comapny for phone profile we have configured static number and PRI range numbers are configured on direectory number of Device Profile.
for remote support i need to restart my IP Phone device profile but i am getting error that there are no associated device to restart. and in this case i need to find out the MAC accress then i can do.
My requirement is can i restart the device profile by knowing the directoy number only without MAC address of the phone where the direcoty number logged in.
Thanks in advance.
Regards
Hari

Hari, you can find that results under device>phone page in CUCM.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucmbe/admin/7_0_1/ccmcfg/701-bccm-be/b06phone.html#wp1373809
Step 1 Choose Device > Phone.
The Find and List Phones window displays. Records from an active (prior) query may also display in the window.
Step 2 Select the Actively Logged In Device Report from the drop-down list box in the upper, right corner of the Find and List Phones window and click Go. The Find and List Actively Logged In Device window displays.
//Suresh
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BRAS/IP Profile reset.

Right, I'm finally sick being stuck on a line profile of 26520Kbps when I know my line is capable of syncning at 40Mb (Result of a stupid voice fault from a few months ago).
How do I get in touch with the mods to get the BRAS profile reset?
Many thanks,
Sam.
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
24391 Kbps
0 Kbps
26520 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 24391 Kbps
For your connection, the acceptable range of speedsis 12000-26520 Kbps .
Additional Information:
IP Profile for your line is -26520 Kbps
2. Upstream Test: -provides background information.
Upload Speed
5825 Kbps
0 Kbps
10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 5825 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Solved!
Go to Solution.

Well, hats off to the BT Engineer. What a star.
He arrived 2 hours early. I told him of my woes and he immediately set about the problem. Plugged in those nifty handheld devices into the phoneline and set about the test.
Screen showed a max attainable of 43Mbps down and 7Mbps up, with the current sync at 27Mbps down and 7Mpbs up.
He phoned up the exchange and spoke to a guy who was exceptionally reluctant to reset the DLM profile, said he could find no errors on the line and that it was pointless to reset it. Engineer accpected this and told me there was nothing more he could do. He was about to leave, but decided to do one more test via my telephone. Not sure what it was, but said he would recieve the results in an SMS. He then left.
30 seconds later, he rang my mobile, explaining, to his suprise, that the test had reported a fault. Off he went to the Cabinet and low and behold, he found a fault on an E-Side cable. He later told me this was rather unusual, as problems are generally from the Cab to the Home, not Cab to the Exchange. He replaced the cable (told me it was the first E-Side one he's had to replace) and then told me that the Exchange were now more agreeable to reset the line.
He came back, plugged in his nifty handheld DSL tester and voila! 40Mbps down.
I'm a happy chappy. Really pleased with the Engineer. Most wouldn't have bothered, but he persisted and now I'm getting the most out of my money. Pitty you can't contact OpenReach, as I would quite like to sing his praises to a higher up.
Many thanks to Dean for raising an incident too. I doubt the Call Centre's would have done as much.

Device profile settings

Have now done 3 tv resets to try and get this to work whilst attempting to set up cloud. Agreed to terms and conditions etc but then the screen seems to freeze when it comes to "device profile settings" . Any suggestions? Thanks in advance.

That's OK now... Day after I had pop up for software update and I update it and I adjusted profile settings. The number is OK, its produced for German market and it's the same as 50L4300U ( your model ). But still I have a flash player problem, kinda annoying.

Changing phone button template on default device profile?

I have a default device profile for 7941 that is currently using a phone button template that is one line. What is the impact of changing that to two-line phone button template? Can this be done live, on the fly?

so if i change the default device profile for my 7941's, nothing will happen to the phones until they are reset?

How to use Device Profiles and Viewing Conditions Profile in Photoshop Elements 11?

In trying to get to grips with the Colour management aspects of PSE11, I have encountered the following problems:
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I changed the Profile to an Epson Grayscale, this was accepted within the menu, but there are no changes from normal when I viewed the image on the Windows screen or within
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I thought it worth a try to test that, if I wanted the display image to closely represent what I would get on a particular Epson paper, this may be a way to do it.(I suspected this approach because I have never
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So what is the purpose of all of the paper Profiles appearing in the Display listing?
2. The Viewing Conditions Profile has also several options. I have tried to find the criteria for choosing one rather than the other, but failed to find any information. Can anyone help? I seek general guidance
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As a seperate question:
Selecting Image on the PSE11 menu across the top of the displayed image, and then Convert Colour Profile, I tried this process on an image, converting tiff to sRGB. When saved there was an extra asterisk in the saved title but in this case,
the file was still labelled tiff and there was no change in the number of Mbs. If a conversion has taken place, how is one to know? Does saving a tiff file as jpeg change its colour profile? When is it useful to use this feature?
Many thanks to all responders!

Addressing your second question, you are confusing two different things.
tiff is an image file format, as is jpeg, as is psd, as is png, as are dozens (if not hundreds, http://en.wikipedia.org/wiki/Image_file_formats) of other formats.
A colour profile represents the colour characteristics of devices so that, for example, displays know how to display the colours, printers know how to print them.
Image files MAY, but do not have to, contain colour profiles.
For details:
http://help.adobe.com/en_US/creativesuite/cs/using/WS52323996-D045-437d-BD45-04955E987DFB. html
http://en.wikipedia.org/wiki/Color_management#Color_profiles
http://en.wikipedia.org/wiki/ICC_profile
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Is it possible to separate call forward unregistered & busy on a device profile?

I've got the following situation cropping up a surprising amount at our site:
User has 2 jobs within our institution. Works 3 days a week on job 1, 2 days on job 2. Each job is billed to a different cost centre, and the user doesn't want to be getting calls for job 1 when they're supposed to be working on job 2, and vice versa.
As such, we've created them 2 device profiles. When they log into the phone at the desk of whichever job they're currently working, they get prompted for which profile they want to log in to. The other device profile (if still logged in to the phone on the desk of the other job) is then forcibly logged out.
When profile 1, for job 1, is logged in, but the user is already on a call, they want incoming calls to that extension to be directed to their voicemail (i.e. set Call Forward Busy [Internal|External] to send to voicemail). They can then check voicemail and follow up on the call as soon as they're off the current one.
When profile 1/job 1 is logged *out*, i.e. they're currently working job 2, they want incoming calls to job 1's extension to be immediately diverted to a colleage within the same job 1 team.
I thought I could do this by utilising Call Forward Unregistered [Internal|External], but this does not seem to be the case. When a device profile is not logged in to a device it seems like the busy trigger just gets treated as 0 so the value of Call Forward Busy is followed. I can't see any situation where Call Forward Unregistered is ever utilised if an extension is only associated with a device profile.
Is there any way to do what I want (without massively convoluted configuration on Call Manager)? If not, do people think this is worth raising as a feature request (or bug in expected behaviour) for later versions of Call Manager?
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Some progress on second idea. Saved a copy of universal access plist with cursor set to large then set the cursor to small again. Replacing the plist file had no effect until I went into the UA pane and changed a setting at which point it must rewrite the file and refresh because the cursor size also changed at this point.
Tried the same again and restarted Finder, no effect. Also tried altering another pref pane instead with no effect. Need a way to force the computer to look at the plist files, no idea how though. :-)

How to request bRAS profile reset - persistently s...

Hi,
After four months of messing about, I am approaching desparation. I have been a BT ADSL customer at my current address for over 10 years, throughout that period, I have consistently had around 3.5 - 4 Mbps download speed, occasionally slightly faster. Around January, my speed dropped considerably to around 1.
I initially linked this to some engineering works at the end of my road, where Openreach have installed (but not activated) a fibre cabinet. However, my speed has never returned to normal. Following several bewildering and frustrating conversations with the call centre, I have essentially replaced all my internal telecoms wiring and have installed an ADSL splitter faceplate on the master socket - which my modem is plugged into.
I would post line stats, but I can't get them. I don't have a BT HomeHub (I still have my Voyager modem in a cupboard somewhere) but rather use a TPLink Modem in bridge mode to a WD Router. This kit doesn't give information re: SNR etc. The best I can do is use the BTW Performance Test at http://speedtest.btwholesale.com/ which shows:
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Upload 0.37
Ping Latency 50.75
I have tried the "Further Diagnostics" option hundreds of times, and it never works. "An error occurred while trying to retrieve additional details..."
I have managed to establish from a Freola line quality test that I don't suffer from lost packets, and Jitter is low, (1-2)
I have left all my equipment switched on without reset for weeks, in the hope that the line would auto-adjust back up, but it doesn't.
Is there any way to request a bRAS profile reset without more agonsing conversations in broken english telling me to unscrew my faceplate, plug into the test socket etc? I appreciate that it might make no difference, but I have exhausted all other options.
My exchange was due for a FTTC upgrade by the end of 2014, then it was the end of April 2015, now it's apparently by the end of the 2015 calender year. I'm not holding my breath, but if it's engineering works at the exchange that have caused the problem - it would have been nice to have been informed...
Exchange: Kirkbride LCKKB
Cabinet: 3
Thanks
Solved!
Go to Solution.

Hi davetc,
Welcome and thanks for posting. I’ll be happy to lend a hand with this. I’ll need to run a few checks so can you please drop me an email with your details? You’ll get the ‘contact us’ link in my profile.
Cheers
David
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

CUCM 9.1.1 ucmuser web sort order of controlled device profiles

Hi !
Anyone has an idea, how the web interface for the users (ucmuser) does sort the controlled em device profiles ?
Or even better how to change the displayed sort order ?
Changing the order of controlled device profiles in the user configuration in ccmadmin does not change anything in ucmuser.
And the controlled device profiles in ucmuser seem to have no recognizable order at all, but the order keeps being the same,
regardless any changes we make in ccmadmin.
Thanks
Ralph

Hi.
You can export all UDP.
Edit it with Excel
filter only entries with empty user
Upload the modified file as UDP- UDP Delete Custom File
Select delete device profile from BAT menu
HTH
Regards
Carlo

User device profile

Hello,
Scenario,
7960 Phone:
extenion : 5555 it is on phone line
partition: internal
CSS: internal
User Device Profile created for user for EM by choosing 7960 device
extension : 5555 it is on user device profile line
partition: UDP
CSS: GSM
Question:
when a user is logged in 7911 phone and when a PSTN users call 5555 the phone rings to a Phone line on 7960 but not on the profile where is logged in i.e 7911
why like that???
Thanks

Phone and DN CSS are concatenated when both are assigned, where the CSS applied to the DN on a phone has higher preference. The most typical case for applying both is "device/line approach" for building classes of restrictions where you assign routing CSS to the device (CSS with access to routing patterns) and then blocking CSS to the DN in order to block let's say international dialing. This approach allows you to considerebly reduce number of required paritions and CSSes in your deployment. For more details you can refer to UC SRND which describes it in great detail with examples and nice diagrams.
HTH, please rate all useful posts!
Chris

How to search for unused User Device Profiles in CUCM 10?

Hi guys,
I have a customer who would like to find out which User Device Profiles are not being used. I think the following methods would work but I have no idea how to do these in bulk:
1: Figure out if the User Device Profile is associated with a user or not
2: Figure out when the last time the user device profile was used (Is this possible? Direct database query? If so how?)
Any help would be greatly appreciated
-Akin

I had the same issue in my former company but luckily we used the "Login User ID" field wher we had the end user associated.
As soon as the User left the company and therefor was deleted in CUCM that field became empty.
So what I did was following
Generate a User Device Profile Report (Bulk Administration > User device Profiles > Generate UDP Reports
Select from the device fields Profilename and Login User ID
Let the report run and open the report file (you will find it at the job scheduler)
All UDP's without a login user ID are usually not assigned to a user and you may want to delete those.
No idea about the SQL query but you maybe find something usefull in the database dictionary http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-programming-reference-guides-list.html
Eike

CUCM 10.5: User Device Profiles provisioning possible?

Recently we've Upgraded our CUCM Cluster from 8.6.2 to 10.5 to gain some new features. In the feature list there is a lot of stuff for provisioning and making admin things easier. Right now, if there is a new employee in our company, we manually create the specific UserDeviceProfile for this user and make the settings needed, but it's more or less some standard procedure, which in my opinion, can be created by a template for example.
The phones itself will still be manually created as we need to assign the company logo to the background, installing certificates and stuff like that, which can't (can it be?) be done remotely.
In 10.5 I've seen that under "User Management - User/Phone Add" there are some points where to define different templates. So is there any way in automatically create the user device profiles, for example if the user has been created in the MS Active Directory with the proper filds (ipphone, name, ...)? I haven't found a manual for this scenario (just for the self-provisioning with IVR, which I don't want)
Thanks in advance :)

We are experiencing the same issue in our organisation. Is this simply a limitation of the Self Care Portal? If so, is it on the roadmap to support configurations with multiple Remote Destination Profiles in the future?
Error message attached.
Regards,
John.

Name Dialing and Find button in Device Profile

I have two questions.
1. How do I enable "Name Dialing" option in CUCM 8.6, I dont have that option in End user Configuration.
2. How do I have "FIND" button next to Phone Button Templet in Device Profile configuration window.
Thanks

Name dialing not even sure where you got that screenshot, I also don't have it
Find is only available when you have so many phone button templates and they cannot be shown in the dropdown.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

BRAS Profile Reset

Right, I've been trying to explain to BT's "support" (both online and on the telephone), the issue that I have been having.
For a few years we have had a problem on our line, this saturday a BT engineer came round and found a fault in the road side box with our line. He fixed it and tested it with his bit of kit, he said that we are capable of much faster speeds due to how close we are to the road side box.
He said because of the previous fault our speed had been restricted to just 4mb/s, he would normally ring a number to have this restriction removed but because it was not on his jobs list, he could not.
He said we should call and to be honest it's like talking to a brick wall. What has turned from a simple request has turned into some ongoing operation.
A few minutes searching here now makes me believe we need our "BRAS profile" reset. Could someone please explain to me the quickest, hassle free way of having this done, without having to deal with people asking me to check my cables etc
Thanks!
Solved!
Go to Solution.

all you need to do is leave the connection alone for up to 2 weeks and once the DLM sees the line as stable again it should start to rise again as only Openreach can do the reset and they do not deal directly with the public
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CS3 Device Profile Updates

How can I tell which is the last Device Profile Update
installed on the computer I work on?
How can I tell if the Flash Lite 3 update was installed
before the Device Profile Update #4 or not?
Was the Flash Lite 3 update done by the built in CS3 updater
automatically, or it sould have been installed manually?
My apologies if the questions sound stupid.

jsnandi,
With all due respect, you misunderstand my question.
You're telling me to install the Update #4. If I do it,
seeing some changes in the status of the profiles could mean a
successful update--and a successful downgrade too. Just think about
it: if the #5 has already been installed and I overwrite it with
#4, it causes changes too. This is not a solution, this is blind
flying.
The question is if there is a way to tell which is the latest
update installed on this computer--prior to any actions.
I don't want to do any guesswork, don't want to investigate
any changes in the status of the profiles after an experimental
install, want to know it for sure. Is there a way or not?

Device Profile Default Problems

I am trying to create a default device profile for extension mobility for a 7961 phone. It is not in there. I see 7960s and 40s but I dont see any 41s or 61s. Any body run into this?

Hi Justin,
You should be able to create "default device profiles" for 7941's and 7961's, have a look;
With Cisco CallManager 4.0 or later, you configure a clusterwide device profile default for each model of Cisco IP Phone that you want to support Cisco CallManager Extension Mobility. The phone takes on the device profile default whenever a user logs in to a phone model for which the user has no user device profile.
To add a device profile default for a phone model, perform the following procedure.
Procedure
Step 1 From Cisco CallManager Administration, choose Device > Device Settings > Device Profile Default.
The Device Profile Default Configuration window displays.
Step 2 Click the Add a New Device Profile Default link. From the Device Type drop-down list box, choose the device (such as a Cisco IP Phone) to which a profile gets created.
Step 3 From the User Hold Audio Source field, choose from the drop-down list box to specify the audio source that plays when a user initiates a hold action.
If you do not choose an audio source, Cisco CallManager uses the audio source that is defined in the device pool or, if the device pool does not specify an audio source ID, the system default.
Tip You define audio sources in the Music On Hold Audio Source Configuration window. For access, choose Service > Music On Hold.
Step 4 At the User Locale drop-down list box, choose the locale that is associated with the phone user interface.
The user locale identifies a set of detailed information, including language and font, to support users. Cisco CallManager makes this field available only for phone models that support localization.
Note If no user locale is specified, Cisco CallManager uses the user locale that is associated with the device pool.
Step 5 At the Phone Button Template field, choose the appropriate phone button template. The phone button template determines the configuration of the softkeys on Cisco IP Phones. Leave this field blank if the device pool contains the assigned softkey template.
Step 6 If the phone model supports the Cisco IP Phone Expansion Module 7914, Cisco CallManager displays the expansion module field.
a. At the Module 1 drop-down list box choose one or zero 7914 14-button expansion module.
b. At the Module 2 drop-down list box, choose one or zero 7914 14-button expansion module.
Step 7 To configure Multilevel Precedence and Preemption (MLPP) information:
Step 8 Click Insert.
The device profile displays in the Device Profile Default pane.
Step 9 Click the Subscribe/Unsubscribe Services link to add the Cisco Extension Mobility service to this profile.
The Subscribe Cisco IP Phone services window displays.
Step 10 From the Select a Service drop-down list box, choose the service that you added in the "Adding the Cisco Extension Mobility Service" section.
Step 11 Click Continue.
The window displays the service that you chose.
Step 12 Click Subscribe.
The service displays in the Subscribed Services list.
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008055af4c.html#wp1209085
Hope this helps!
Rob
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Device Profile reset.

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