Disappointing customer loyalty

My Phone was stolen recently and had an old crap phone as a replacement for the past few weeks while i make up my mind about a phone.I was due an upgrade anyway so rang the loyalty team to see if they could do me a deal on phones 3 weeks ago, they were prepared to reduce the price of the phones i was looking at by 100 euros (moving from old smart mini contract to a higher monthly price, which i think was 38 or 39), agent also advised that I should hang on as new pricing was due on 1rst July. To keep my options open i asked for a cancellation of my plan as I was conteplating moving to prepay sim only and buying a phone externally and further stated that i would happily undo this if the new prices of the changed (and suited) after 1rst July. So On my return from holidays I rang yesterday and asked if a deal was to be had on two HTC phones (M8s + M9) and was blankly told no. I was really annoyed at this lack of regard for someone who has been a loyal customer for the past 12 years or so. Overnight I did my homework on other networks and found that the HTC M8s was available on Vodafone for free at more or less the same price and the M9 was available at the same price (and more or less the same price plan ...40/month). So whilst talking to the agent today i asked about both phones...i was put on hold and told that they would match the M8 deal and the phone would be free...grand job...I then queried as to the M9 and stated that Vodafone was the same price, and as such could they reduce the price and hence i would stay with meteor, I said how long I had been a customer etc and that I needed some incentive to remain with the company etc but I was told no the price was the price and there was nothing that could be done. I again reminded the agent that there was a willingness to reduce the price of the phone previously and that the move to vodafone would be quick and easy etc but was told the choice was mine. I must say I am really, really dissapointed that for the sake of a reduction on the price of a phone, Meteor are willing to see a long standing loyal customer walk away and join another network...that is some business model being employed at that company !!

Hi there Paul74
Thank you so much for getting in touch with us here. We appreciate your feedback & honesty but unfortunately there is nothing we can do regarding prices of handsets.
These prices are subject to change. Sometimes we do have promotional offer but for limit time only.
We'll be sure to forward this onto the relevant team
-Kyle

Similar Messages

Customer Loyalty

Customer loyalty is non-existent. VZW cares more about new customers than loyal customers. I would like to see a customer retention program since it is actually cheaper to keep a current customer than it is to recruit a new customer. And please do not say the great service is what you get for being a loyal customer. I pay for that great service every month. If you shop at the same store for years then they give you coupons and other special offers. Why doesn't VZW? Customer retention plans are standard for any large business that wants to keep its current customers. I want price matching for other websites. I want to pay the same price for my upgrade as new customers pay. Right now a new customer can get the Galaxy Note 3 for $139 on Amazon. I want VZW to match that price for me since I have been paying for their service for over 8 years. I don't think that is asking to much for any customer that has successfully completed more than 1 2year contract with VZW. Their great service does not in any way make up for this lack of customer retention effort. I pay more per month than any other wireless carrier for that service. Now what is VZW going to so for me so that I want to keep paying them every month for the next 8 years? AT&T is gaining ground fast. I can switch to them and get a new phone cheap/free and still get great service. Why shouldn't I do this if VZW doesn't care to keep my business?

Lin71 wrote:
Yes, I said that. I also said that there is no reason to keep paying for that service since AT&T now offers competitive service levels. I believe you missed the point entirely. Customer retention should be a priority for all large corporations. It is more cost effective to keep existing customers that to obtain new customers. Customer retention was the whole point of this post. Focus on the issue not on a single comment out of an entire paragraph, please.
AT&T doesn't price match either. Their upgrade fees are higher and their throttle their existing customers who still have their retired unlimited data plan. It doesn't look like AT&T doesn't have customer retention as a higher priority then Verizon Wireless.

Does customer loyalty mean anything?

How about taking some action on some customer loyalty. Never saw a company who does just not care about their customers. I am finishing
up on my second 2 year contract you would think that Verizon would give a ****.
Subject was edited for bevity by: Verizon Moderator <<>>

Ernie
Surely you can understand why people do not want to pay £200 for nothing?
I have a similar proplem where I beleive BT have no empathy what so ever for their customers. I leave my current address in one weeks time but my future home will not be vacated for 1-2 months. Both old and new houses will need phonelines for their current occupants to I need to stop the phone to this house. The only way BT will do this is to end my contract early -cost £60 and then I start a new one with them when I move. I do not want to move away from BT I want to keep all my current packages/bundles but BT can't do it. I've been with BT for 50 odd years (yes I am old) but does that matter to them? The future home currently has Sky so if BT can not help me who do you think I will be signing up with?

Customer loyalty program?

I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. (It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Bill_Sugas wrote:
I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
you can use bogo IF you have 2 lines that are eligable
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. they used to do this. you can still do this after 2 years
(It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). its thier responsibility to take care of the phone, not verizon to supply them with a new one all the time. if they cant take care of it they dont need it. get them a $20 pre paid until they learn to be responsible
I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
this is often negotiated between verizon and your employer. please contact them and ask them to trya nd get this for you
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Customer Loyalty Call

So, I finally answered a call from an 866 number I didn't recognize and found that it was from the "Verizon Wireless Customer Loyalty" department where they were trying to get me to agree to leave my unlimited data plan and go to another plan. She said it would save me $16 / month, but the reality of it was that it would cost me a lot more for data and that I would be forever off the unlimited data plan. (Her plan would only give me 500MB/month.)
So, instead of just hanging up on her, I decided to ask her why VZW wasn't as loyal to its customers as we have been to them. (I've been with them for over 16 years now.) I pointed out three main areas of concern for me:
Coverage in my area is a serious problem. Even though the map says we have full coverage, when talking to the network people, they acknowledge the area is full of people that have been forced to buy femtocells (aka Network Extender.) I asked why we were required to pay an additional fee to get coverage that is already promised and paid for. (Especially since I'm less then 3 miles from one of their stores and Verizon has a huge complex in the city.)
I pointed out the serious lack of Windows Phones and explained that a lot of people want more variety. We go into the store and see tons of other devices, but only a couple of Windows Phones (and they dumped their flagship device after only a few months.) I pointed out how badly I am often treated when I go into stores to help other people (friends & family) buy devices because I want to show them all the possibilities, not just Android & Apple. Later in the conversation, she pointed out that I could get "free" upgrades right now, but I once again pointed out that there were no Windows Phones at Verizon that I wanted. (But did point out the 1520 device over at AT&T that would be acceptable.)
I had another point, but I can't remember what it is right this second.
During the conversation, she kept trying to deflect the problems by telling me that she was with the loyalty department, to which I kept asking why Verizon Wireless was not as loyal to the customers as we've been to VZW. She would tell me to contact customer service, but explain I've tried that many times. I've even tried contacting executives within the company, but nobody seems to really care about the customer needs or desires.
At that point, I think she was completely exasperated with me - I don't think she expected me to explain to her the problems we've been having. Finally, she just said if I had any questions to call some number and hung up. She wasn't rude, but I would have preferred for her to actually listen to what I said and try to escalate the problems. (She also asked for permission to go into my account, which I told her "No!", but she did anyways.)
Now I'm wondering if they'll go ahead and make the changes..... even though I specifically told them not to. (I wouldn't be the first time.)

I feel your frustration but why do so many only hear the word SUE? I am amazed of the level of issues that you have had with the device and CS, I have been with them for about 4 years and everytime I had a issue they have resolved my issues rather easily and the device has been working incredible for me.
Have you tried to hard reset the device?
Hard Reset - HTC Thunderbolt ADR6400
Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.
If the preferred method is not available, there is an Alternate Method.
Preferred Method
From the Home screen, select the applications tab (lower-left corner).
Select Settings.
Select SD & phone storage.
Select Factory data reset.
Select Reset phone.
Select Erase Everything.
Alternate Method
Press and hold down the Power Key (upper-right corner).
Select Power Off.
Press and hold the volume down key then press the Power / End key.
When the HBOOT screen appears, release the keys.
Press the volume down key to select Factory Reset then press the Power / End key.
This boot process takes several moments, reference the progress bar located in the upper-right. If the device hangs or freezes, remove / replace the battery, refer to Inserting / removing the battery for additional assistance.

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch out. Google search finds several others have asked that question and the Droid X doesn't have a SIM card, apparently. But, the 4G SIM activation kit "Compatibility" tab claims that it is compatible with the Droid X, so what is the real story here? Do I have to send this kit back to you?

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!

WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
This seems the only forum to write to. I have been unsuccessful in finding a channel to write to (email) Verizon Wireless directly and even through the Verizon Wireless Community. I have been a customer for 4-5 years. I updated my phone in August 2014 and wanted to keep my existing plan, since my usage would remain the same. NOW, my bill is 33% higher, I have been unable to comprehend my bill since it have been changed several times on one bill cycle. I called Customer Service on August 25, 2014 and talked to Mona for over 1.5 HOURS to understand what was going on with my account. She could not understand either, or offer an explanation. She stated she would file an IPR Case to get my old plan back. She stated she would get back to me in approximately one week. It is now September 25, 2014 and I am still waiting for resolution. Clearly I am a long term good standing customer. Not sure why I cannot get quality customer service and resolution in a timely manner. CAN SOMEONE PLEASE HELP ME!

spgitsrp wrote:
WOW – IT LOOKS LIKE I AM NOT THE ONLY DISAPPOINTED CUSTOMER!!!
This seems the only forum to write to. I have been unsuccessful in finding a channel to write to (email) Verizon Wireless directly and even through the Verizon Wireless Community. I have been a customer for 4-5 years. I updated my phone in August 2014 and wanted to keep my existing plan, since my usage would remain the same. NOW, my bill is 33% higher, I have been unable to comprehend my bill since it have been changed several times on one bill cycle. I called Customer Service on August 25, 2014 and talked to Mona for over 1.5 HOURS to understand what was going on with my account. She could not understand either, or offer an explanation. She stated she would file an IPR Case to get my old plan back. She stated she would get back to me in approximately one week. It is now September 25, 2014 and I am still waiting for resolution. Clearly I am a long term good standing customer. Not sure why I cannot get quality customer service and resolution in a timely manner. CAN SOMEONE PLEASE HELP ME!
There is no customer service email anymore. This is a customer forum, and sometimes reps might answer a question but it usually isn't immediately. If you need prompt assistance, you will need to call customer service, go to a corporate store, or live chat online. As fellow customers, someone might be able to help you sort things out with a bit more information, but have no access to your account at all.
Clearly I am a long term good standing customer.
If you say so...no one on the forums can see your account. Even if you do see a rep chime in on the discussion, they will need to direct message with you to get your account information. You can't include it in your post because that is against the terms of use for the forum. It is that way to protect all of us, as customers.
If your plan was changed in April, and it is a plan that is no longer available, you won't get it back. You have 14 days to restore your account when making a change like that, should you decide you don't like the new plan. The reps can send all the requests they want to, but you won't get that plan back.
Also, there is no need to shout. ALL CAPS IS NOT VERY PLEASANT TO READ, AND GIVES THE IMPRESSION OF YELLING.

Why a transfer to "Customer Loyalty"?

I have been a customer for close to 10 years and I'd guess $30-35K (never a late payment), had a question about an early upgrade due to a phone issue (first request in 10 years) so they transferred me to the "loyalty" department where they essentially told me to pound sand. My question would be two-fold why transfer me and have me wait on hold for a "loyalty" department that does absolutely nothing for you?

I have no idea why they would transfer you to "loyalty" for a phone problem. Maybe i don't have enough information...
What phone, and what issue? And how much of an "early" upgrade? Is the phone in question still under warranty? There are no more annual upgrades - no more primary/secondary lines.

Where is Verizons customer loyalty?

I've had this account for well over 20 years. Why am I paying the same rates as a new customer? Why do I need to jump through hoops to get new equipment?
With all the companies and plans out here, you should provide more for your customers. Why aren't you?

No company HAS to offer any type of loyalty program. Yes some do when you sign up for their bonus cards but those rewards are to keep you shopping there. It's easy to shop around for groceries and clothes and such. VZW doesn't have to give you discount pricing because you've paid for their service for 20 years. In fact, contract cycles are 2 years. You've had 10 chances to change and you didn't. You kept renewing and upgrading and renewing and upgrading. The beauty is you can switch AND take your numbers but I guarantee you that no other carrier gives you loyalty discounts either.

Wow I can see from all the negative feed back that Verizon does not care about customer loyalty.

I have 4 i phones I pad 2 mac books and internet,landline and cable all through verizon. i have contacted verizon customer service I have been to A verizon store and have been lied to by there customer service department. Two of my phones that belong to my son and daughter where severely damaged at a school function. I inquired about having the two phone replaced of which the phones are up for renew in 6 weeks.I find it unbelievable that a loyal customer who has been with them for 7 years and pays there bill every month( 500.00 ) absolutely refuses to help me just mind blowing. I had my mother two sisters and brother switch to them and now will let them know of this. Shame on them they don't deserve customers like me and will be looking to changing to att and comcast for my services.

Good morning dupi17. I want to to start off by thanking you for your continued support over the years. I am sorry to hear about your kids phone getting damaged while at a function. Its always disappointing to see something like that happen. For situations like this, it is always great to have insurance. What kind of damage was on the device? Do you have insurance on the device?
If you don't have insurance, you can take a look at our Certified Pre Owned program. These are phones that are in like new condition, but are sold at less than full retail, to make the cost more manageable. For more information on our Certified Pre Owned Program, please visit http://vz.to/rcDvLW.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

Bad Service and No Customer Loyalty

Worst customer service ever. Went to the Verison store today because my power button on the top of my IPhone 5 was not working. I did a little research before and found this is a common problem with IPhone 5's. Wanted to inquire about getting a replacement to find out my 1 year warranty expired 2 weeks ago. The only thing the associates at the Katy, TX store would tell me was I should have bought the extended warranty. I have been a loyal customer for almost 10 years and they would not make a consideration. They just wanted to push their warranty. So much for customer service and loyalty. When asked why do you not stand behind your product the manager said we stand behind the serivce not the product, you can talk to Apple about that. Just horrible customer service. I wlll be looking at taking my $200 a month bill to another carrier that shows some interest in keeping loyal cusotmers. I will also be spreading my story to as many people I can. It would be nice to hear from someone from Verison. Has anyone else run into situations like this?

i disagree and maybe I am just old school. But if i purchased something I expect it to last more then 1 years, especially when the contract I signed for service is 2 years. And yes I understand manufacturers warranties, but good customer service and showing loyalty would have at least brought more empathy from the consultant as opposed to "you should have bought our warranty". I had a situation a few years ago with a washer from Best Buy. About 3 months out of "warranty" it broke. I have been a loyal BB customer for years and they recognized that, they sent a tech to look at it, deemed it was defective and replaced the unit at no charge to me. That is what loyalty and service is all about.

Disappointing Customer Service

I am very disappointed by the level of customer service and poor attention to detail.
I sent my tablet back for a repair and when it returned, the fault was still there. I am a realist and sometimes these things happen. I called the customer service and arranged to send it back.
It was delivered on the 22nd of November, however the system still reports that it has not been delivered to Lenovo. Fine, FedEx tracking confirms it was delivered and signed for.
Lenovo customer service has no ability to deal with this issue. They take information like the tracking number, confirm that they have seem to have received it, but then say things that totally contradict themselves. I have been told 3 times that they will "escalate the issue" and that they will be personally taking ownership of the issue. I have been promised call backs at specific times, and no call back happens at all. I call them and they have no idea what is going on, and I hear the same script again. I continue to recieve emails from them stating that they will close the issue as they have not received my PC, even after I confirm with them that they have received it.
If I hear "you can check status of your repair online" one more time I think I am going to cry. I am calling you because you still claim you have not received it. If I could check the status online, I would!
I have been a Lenovo customer for years, even before they were Lenovo. No more. I have taken my money somewhere else and will in the future.
Be aware that while you will love your Lenovo, if it goes wrong prepare yourself for a experience that sours the whole thing.
I will wait for another 2 days for the new "owner of this issue" to call me back with confirmation that they have received my product, and are fixing the issue that they should have fixed the 1st time around.
I won't hold my breath, however.

Well, 3rd time lucky I hope.
Computer returned on Friday, and it's going back already. Same fault, not fixed again.
I had an email from the customer service team on tuesday last week, and despite leaving two messages and 2 emails, no response back.
I never heard from the team members that would "take ownership of the issue" nor the supervisors that they promised would phone me to discuss. It's almost as if Lenovo will say whatever they can to make you feel like they are responsible and care, but have no follow-up or substance behind the words.
Lenovo, I know sometimes things don't go to plan, but please please please fix your customer service department. They make everything worse.

Very disappointed customer

I have recently moved house and had such an awful experience moving my BT service with me. I was on Fibre at my old place and called the house move team and gave them a months notice to switch the service. The only issue I would have would be no fibre at the new place. I ordered unlimited ADSL and was given a go live date. The new property already had a line so no engineer was required. Live date is reached and no service so I gave it a couple of days and called. Some guy in the Indian call centre fobbed me off with a delay story and told me it would be two days. I waited... nothing. I called back and was told that there was no capacity at my exchange and an engineer was visiting on the following Monday at which point the service would be active. Call back Monday evening with no service to be told that there is no infinity in my area. Basically this went on for three weeks until I was told to cancel the order and resubmit a new one. Almost a month after my initial go live date my service went on. The speed is terrible, I have given it close to a month to allow the line tests to be done and there is no change. The service is only really usuable by one person at a time. I can't play a game while my wife watches iplayer or else both are buffering and laggy. To top it all off I contacted them again today to try and remedy the problem and I found out that they are still charging me for the infinity service!
Why is there such an inability to place an order correctly?
Out of interest what is the likelyhood of a trouble free switch over to a new supplier? I am furious with the lack of customer care from BT at the moment.
Anyway, on the off chance that someone here can help, I will post some diagnostic info.
1. Best Effort Test: -provides background information.
   Download Speed
   2.91 Mbps
0 Mbps   7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.91 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.58 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
ADSL Line Status
Connection information
Line state:    Connected
Connection time:    7 days, 11:03:27
Downstream:    3,552 Kbps
Upstream:    448 Kbps
ADSL settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.1 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    11.4 dB / 16.0 dB
Line attenuation (Down/Up):    50.5 dB / 31.5 dB
Output power (Down/Up):    19.4 dBm / 11.9 dBm
FEC Events (Down/Up):    115020 / 55
CRC Events (Down/Up):    199 / 29
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
Loss of Link (Remote):    0
HEC Errors (Down/Up):    1541 / 20

Hi cat_from_red_dwarf,
Thanks for posting and welcome to the community.
I'm happy to check if an upgrade is available for you. To get in touch, click on my username and under the "about me" section you'll see the link to "contact the mods".
When we receive your details we'll go from there.
Cheers
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Is there a customer loyalty department who will listen to a problem and not just try to stall by suggesting another factory reset?

I've had an issue with my HTC one since I received it almost a year ago. Both verizon and HTC have had me troubleshoot the device extensively, even though all indications are that it's not specifically my device, as my wife and a co worker have the same issue. It has to do with conference calls, and not being able to hear one or more people on the call...other attendees sound fine, but there's always one or two who's voice fades out and trails off to the point of being unintelligible. This, unfortunately, is a large part of my job, and I have to resort to a non-verizon phone to dial into conference calls.
I would like to stay with verizon, but you guys really are making it difficult. Everything's great, as long as we don't complain, but after being a customer for over a decade, you can't even give me an early upgrade? I think I'm due in October, but this issue has been going on for almost a year...
This same issue has been reported with HTC One's on Sprint as well.
HTC refuses to do anything about it, and pointed me to Verizon.
Verizon refuses to do anything about it, other than swap out the phone for the same model (which won't help)...or sell me a new phone at full price, because I am not eligible for an upgrade yet! How is this good customer service?
Is there anyone there who cares about customers, and has the ability to think outside the box, or is empowered to help avoid a very negative c-sat issue?

What do you want Verizon to do? They did not screw up your device HTC did. And the issues are cross carriers, and across many makes of devices. So shall we blame Verizon wireless for every single operating system update? I hardly think so.
If consumers, you will note I did not say customers beat the phone maker up over the device failures, they will deflect to Google for the updated software. Hardware with software are supposed to work together. However sometimes it does not.
Also Verizon has opted not to grant early upgrades. Its their policy and it is their business. We as customers have the option of leaving for another carrier if we feel service is bad.
Then should I look for the same complaint on T-Mobiles forum? Sprints? Or even AT&T? They are all seeing the issues but are in the same pickle as Verizon customers.
Good Luck

See what no customer loyalty gets you

Steve Jobs, Apple, et al,
You obviously don't care at all about your customers anymore. I know the argument is that no one forced us to go out and buy the iPhone but I would hope that Apple executives would take their customer base and early adopters into consideration when they do things like this. Just like every other public company the only thing that they care about is Wall St and their quarterly numbers.
So as consumers our only recourse is to vote with our dollars and this is what I'm going to do. I won't be giving Apple anymore of my money; ever.
To put this in perspective I've spent over $4,000 with Apple over the last 18 months, I'm 34 married with a 16 month old. Put that in your marketing and revenue potential equation and see how the $200 jives with it.

Verizon is a horrible company no matter how you look at. I plan on cancelling my entire Verizon account due to extremely poor customer service and ridiculous practices; see Extremely Dissatisfied Death in family.
Why put up with this company when there are so many to choose from.

Disappointing customer loyalty

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