Why a transfer to "Customer Loyalty"?

I have been a customer for close to 10 years and I'd guess $30-35K (never a late payment), had a question about an early upgrade due to a phone issue (first request in 10 years) so they transferred me to the "loyalty" department where they essentially told me to pound sand. My question would be two-fold why transfer me and have me wait on hold for a "loyalty" department that does absolutely nothing for you?

I have no idea why they would transfer you to "loyalty" for a phone problem. Maybe i don't have enough information...
What phone, and what issue? And how much of an "early" upgrade? Is the phone in question still under warranty? There are no more annual upgrades - no more primary/secondary lines.

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Customer Loyalty

Customer loyalty is non-existent. VZW cares more about new customers than loyal customers. I would like to see a customer retention program since it is actually cheaper to keep a current customer than it is to recruit a new customer. And please do not say the great service is what you get for being a loyal customer. I pay for that great service every month. If you shop at the same store for years then they give you coupons and other special offers. Why doesn't VZW? Customer retention plans are standard for any large business that wants to keep its current customers. I want price matching for other websites. I want to pay the same price for my upgrade as new customers pay. Right now a new customer can get the Galaxy Note 3 for $139 on Amazon. I want VZW to match that price for me since I have been paying for their service for over 8 years. I don't think that is asking to much for any customer that has successfully completed more than 1 2year contract with VZW. Their great service does not in any way make up for this lack of customer retention effort. I pay more per month than any other wireless carrier for that service. Now what is VZW going to so for me so that I want to keep paying them every month for the next 8 years? AT&T is gaining ground fast. I can switch to them and get a new phone cheap/free and still get great service. Why shouldn't I do this if VZW doesn't care to keep my business?

Lin71 wrote:
Yes, I said that. I also said that there is no reason to keep paying for that service since AT&T now offers competitive service levels. I believe you missed the point entirely. Customer retention should be a priority for all large corporations. It is more cost effective to keep existing customers that to obtain new customers. Customer retention was the whole point of this post. Focus on the issue not on a single comment out of an entire paragraph, please.
AT&T doesn't price match either. Their upgrade fees are higher and their throttle their existing customers who still have their retired unlimited data plan. It doesn't look like AT&T doesn't have customer retention as a higher priority then Verizon Wireless.

Does customer loyalty mean anything?

How about taking some action on some customer loyalty. Never saw a company who does just not care about their customers. I am finishing
up on my second 2 year contract you would think that Verizon would give a ****.
Subject was edited for bevity by: Verizon Moderator <<>>

Ernie
Surely you can understand why people do not want to pay £200 for nothing?
I have a similar proplem where I beleive BT have no empathy what so ever for their customers. I leave my current address in one weeks time but my future home will not be vacated for 1-2 months. Both old and new houses will need phonelines for their current occupants to I need to stop the phone to this house. The only way BT will do this is to end my contract early -cost £60 and then I start a new one with them when I move. I do not want to move away from BT I want to keep all my current packages/bundles but BT can't do it. I've been with BT for 50 odd years (yes I am old) but does that matter to them? The future home currently has Sky so if BT can not help me who do you think I will be signing up with?

Customer Loyalty Call

So, I finally answered a call from an 866 number I didn't recognize and found that it was from the "Verizon Wireless Customer Loyalty" department where they were trying to get me to agree to leave my unlimited data plan and go to another plan. She said it would save me $16 / month, but the reality of it was that it would cost me a lot more for data and that I would be forever off the unlimited data plan. (Her plan would only give me 500MB/month.)
So, instead of just hanging up on her, I decided to ask her why VZW wasn't as loyal to its customers as we have been to them. (I've been with them for over 16 years now.) I pointed out three main areas of concern for me:
Coverage in my area is a serious problem. Even though the map says we have full coverage, when talking to the network people, they acknowledge the area is full of people that have been forced to buy femtocells (aka Network Extender.) I asked why we were required to pay an additional fee to get coverage that is already promised and paid for. (Especially since I'm less then 3 miles from one of their stores and Verizon has a huge complex in the city.)
I pointed out the serious lack of Windows Phones and explained that a lot of people want more variety. We go into the store and see tons of other devices, but only a couple of Windows Phones (and they dumped their flagship device after only a few months.) I pointed out how badly I am often treated when I go into stores to help other people (friends & family) buy devices because I want to show them all the possibilities, not just Android & Apple. Later in the conversation, she pointed out that I could get "free" upgrades right now, but I once again pointed out that there were no Windows Phones at Verizon that I wanted. (But did point out the 1520 device over at AT&T that would be acceptable.)
I had another point, but I can't remember what it is right this second.
During the conversation, she kept trying to deflect the problems by telling me that she was with the loyalty department, to which I kept asking why Verizon Wireless was not as loyal to the customers as we've been to VZW. She would tell me to contact customer service, but explain I've tried that many times. I've even tried contacting executives within the company, but nobody seems to really care about the customer needs or desires.
At that point, I think she was completely exasperated with me - I don't think she expected me to explain to her the problems we've been having. Finally, she just said if I had any questions to call some number and hung up. She wasn't rude, but I would have preferred for her to actually listen to what I said and try to escalate the problems. (She also asked for permission to go into my account, which I told her "No!", but she did anyways.)
Now I'm wondering if they'll go ahead and make the changes..... even though I specifically told them not to. (I wouldn't be the first time.)

I feel your frustration but why do so many only hear the word SUE? I am amazed of the level of issues that you have had with the device and CS, I have been with them for about 4 years and everytime I had a issue they have resolved my issues rather easily and the device has been working incredible for me.
Have you tried to hard reset the device?
Hard Reset - HTC Thunderbolt ADR6400
Performing a hard reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications. Only perform this reset if absolutely necessary.
If the preferred method is not available, there is an Alternate Method.
Preferred Method
From the Home screen, select the applications tab (lower-left corner).
Select Settings.
Select SD & phone storage.
Select Factory data reset.
Select Reset phone.
Select Erase Everything.
Alternate Method
Press and hold down the Power Key (upper-right corner).
Select Power Off.
Press and hold the volume down key then press the Power / End key.
When the HBOOT screen appears, release the keys.
Press the volume down key to select Factory Reset then press the Power / End key.
This boot process takes several moments, reference the progress bar located in the upper-right. If the device hangs or freezes, remove / replace the battery, refer to Inserting / removing the battery for additional assistance.

HT1848 why to transfer purchases from iphone to mac if they cannot be used?

why to transfer purchases from iphone to mac if they cannot be used?

Huh?
Please explain.
You can listen to your music on your computer. you can wathc video on your computer.

Customer loyalty program?

I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. (It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Bill_Sugas wrote:
I have been challenging Verizon WIreless lately for (in my view) their lack of a decent customer loyalty program. I have been with Verizon since 1999, and my bill/equipment has went from 2 voice-only phones for about $50 a month to my current 5 smartphones (two 4G/LTE, three 3G) for about $332/month. Every time I see a promotion, and I look into it, it is always for new customers only, or it is something I cannot use (like buy one get one free).
you can use bogo IF you have 2 lines that are eligable
I feel taken for granted, and I would like Verizon to "show some love" for long term loyal customers, and offer loyalty program awards that are not available to brand new customers. Potential examples include service discounts based on years of service, reduced fees for minutes/data overages, periodic bill credits for longevity on your contract, and reduced price upgrades after one year. they used to do this. you can still do this after 2 years
(It is my experience, with three teenagers, that smartphones only last about 10-14 months, and the Assurion insurance plans add up when you have them on 5 lines...). its thier responsibility to take care of the phone, not verizon to supply them with a new one all the time. if they cant take care of it they dont need it. get them a $20 pre paid until they learn to be responsible
I would also REALLY like my employee discount applied to my ENTIRE bill, not just the primary line:-)
this is often negotiated between verizon and your employer. please contact them and ask them to trya nd get this for you
(I had a similar complaint with DirecTV, and they gave me a credit for 3 free PPV movies for sharing my thoughts with them.)

Why do BT have Customer Services

I've switched to BT; Broadband, Phone & Vision.
Everything activated fine on the date predicted except Vision. The following message appears on my 'Track your order' page :
Your Vision order is in hand with a member of our team and we will keep you updated with progress. Please continue to check online for further updates.
Consequently, my vision box is stuck on C03 error...
Anyway, after 24 hours I called customer services and was encouraged that they seemed to spot the issue straight away. The very nice lady did ‘thing’s in the background and eventually advised me to reboot the hub and then reboot my vision box and everything would be ok. However, just in case, it didn’t work, I should wait until after midnight that day.
It didn’t work. It didn’t work by midnight and it wasn’t working 24hrs later. However, the activation date on my ‘Track your order’ page had moved back a day.
So I called the next day and again was encouraged to hear they seemed to spot the issue straight away.... Ooo déjà vu! In fact déjà vu and déjà vu!
I’ve been through the same ritual for 3 days now, so my point; why do BT have Customer Services?

Thanks, I've sent them a mail...
Thought I'd try to expedite the problem though and called India this morning.
After ping-ponging around a couple of departments, I got through to the 'Vision' dept and he explained that my broadband order was not fully complete (some issue on the line/exchange!?). So he put me through to the 'Order' dept.
They said although my broadband is working ok, they can't close it off until the problem they're having is resovled -then I can get Vision.
Probably.
So why didn't my three previous calls (UK answered) just tell me that...?

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch o

I bought a 4G SIM activation kit on the advice of a CS rep, who said I could change out the SIM card on my Verizon Droid X (currently in use with a customer loyalty plan) and switch it to a prepaid plan. But now it appears there is no SIM card to switch out. Google search finds several others have asked that question and the Droid X doesn't have a SIM card, apparently. But, the 4G SIM activation kit "Compatibility" tab claims that it is compatible with the Droid X, so what is the real story here? Do I have to send this kit back to you?

No. Call Apple Care and give them the serial number. They may be able to tell you who it is locked to.

Why doesn't my custom ItemRenderer accept Application font size?

I have a CSS file:
s|Application {
fontFamily: Verdana;
fontSize: 9;
Why doesn't my custom mx:AdvancedDataGrid ItemRenterer accept the font size defined in the stylesheet?

What is the value of fontSize? Could it be set in some other selector?

How Can I Transfer My Custom Emoticons?

Recently MSN Messenger made me sign up for a new Hotmail account; I could not use my mac email address to sign in anymore. Does anyone know how to transfer my custom emoticons from the old account to the new one?

Use your backup from your old iPhone to restore your new one (assuming you have done iCloud backups or in iTunes). Also try looking at this https://support.apple.com/en-us/HT201269

Where is Verizons customer loyalty?

I've had this account for well over 20 years. Why am I paying the same rates as a new customer? Why do I need to jump through hoops to get new equipment?
With all the companies and plans out here, you should provide more for your customers. Why aren't you?

No company HAS to offer any type of loyalty program. Yes some do when you sign up for their bonus cards but those rewards are to keep you shopping there. It's easy to shop around for groceries and clothes and such. VZW doesn't have to give you discount pricing because you've paid for their service for 20 years. In fact, contract cycles are 2 years. You've had 10 chances to change and you didn't. You kept renewing and upgrading and renewing and upgrading. The beauty is you can switch AND take your numbers but I guarantee you that no other carrier gives you loyalty discounts either.

Bad Service and No Customer Loyalty

Worst customer service ever. Went to the Verison store today because my power button on the top of my IPhone 5 was not working. I did a little research before and found this is a common problem with IPhone 5's. Wanted to inquire about getting a replacement to find out my 1 year warranty expired 2 weeks ago. The only thing the associates at the Katy, TX store would tell me was I should have bought the extended warranty. I have been a loyal customer for almost 10 years and they would not make a consideration. They just wanted to push their warranty. So much for customer service and loyalty. When asked why do you not stand behind your product the manager said we stand behind the serivce not the product, you can talk to Apple about that. Just horrible customer service. I wlll be looking at taking my $200 a month bill to another carrier that shows some interest in keeping loyal cusotmers. I will also be spreading my story to as many people I can. It would be nice to hear from someone from Verison. Has anyone else run into situations like this?

i disagree and maybe I am just old school. But if i purchased something I expect it to last more then 1 years, especially when the contract I signed for service is 2 years. And yes I understand manufacturers warranties, but good customer service and showing loyalty would have at least brought more empathy from the consultant as opposed to "you should have bought our warranty". I had a situation a few years ago with a washer from Best Buy. About 3 months out of "warranty" it broke. I have been a loyal BB customer for years and they recognized that, they sent a tech to look at it, deemed it was defective and replaced the unit at no charge to me. That is what loyalty and service is all about.

Transfer of customer and vendor open items available? (like asset transfer)

Hello,
May I ask you about your opinion.
In SAP we have functionality to transfer assets from burks"A" to bukrs "B".
Do we also have this functionality for customer and vendor open items?
Thank you for your opinion and expertise.
all the best Erwin

Hi,
Please check following links
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/90f33e12-aeac-2a10-2186-ed8301f778ba?overridelayout=t…
Cross company-code invoice posting and configuration - ERP Financials - SCN Wiki
Regards,
Tejas

Year Transfer with Custom Stored Procedures

When "Year Transfer" is started, none of Custom (Handmade, User Defined) Stored Procedures are transferred. How to correct that?

'To
Message was edited by: Alfred Yomtov

ICal for iPhone-Why is there no custom option for repeating events?

I really hate the application iCal on the iPhone, because it won't allow me to enter in an event that happens on the fourth thursday of the month.
Palm has allowed users to make monthly reapeats by day and by date for ten years now. Why can't iCal do the same? I shouldn't have to use my Desktop iCal to enter in repeating custom events!

You can submit feedback to Apple: http://www.apple.com/feedback/iphone.html

Why a transfer to "Customer Loyalty"?

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