Dishonest door-to-door ATT sales people

ATT
Anybody have a good phone number and contact name for reporting door-to-door sales people preying on the elderly? I've tried calling general support number (5942), sales (2020) "escalation" (0789). Have tried to speak to a manager each time. I just get put on hold forever or told that the manager is busy.
In meantime, please advise your loved ones of the following scam:
ATT salesman wearing badge knocks on door to let homeowner know that neighborhoods' old wiring and in particular wiring on homeowner's street is being replaced. Homeowner will now have faster connection. This is just a friendly visit not selling anything. Just an FYI about what ATT is doing for its customers. But--will need to replace old modem for her free of charge. Just need to sign this piece of paper ...
He didn't identify himself as a salesman said he was an installer (implied he was PR person).
Thank goodness I was called before anything was signed. I actually talked to this person on the phone and before the conversation ended, I was given 3 different stories. the last of which he finally admitted that he was upgrading her ATT phone and internet and switching her cable to ATT. REALLY?!
I have the paperwork, my relative would have signed which included a contract, a new modem, switching cable service from Comcast to ATT and more.
My relative had no idea what was being signed. The salesman was, "so polite and said I didn't have to pay for anything".
Is there anyone at ATT willing to step up to the plate to fire people like this? My relative let this person into her home without thinking twice because she trusts ATT. Would your elderly relative do the same? This must be stopped!

The door-to-door sales people wear shirts with an AT&T logo, but they work for a independant sales contractor that AT&T does business with.
You can click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you report this incident, though it is not clear to me how much impact it will have, but at least you'll have done what you can. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three.

Similar Messages

Does Verizon send plain clothesed sales people to customer's homes?

Hello,
Today the same individual visited my home on three occaisions. He would knock but by the time I got to the door he was gone. I have him on camera. I was finally able to get to the door in time to speak with him. He said he was from Verizon and asked about my DSL service. I didn't see anything on him that indicated he worked for Verizon. I told him I wasn't interested in changing anything, I closed the door and he left.
Now I am wondering if Verizon actually sends sales people to customer's homes.
Can someone from Verizon comment on this?
Thank you.

As CRobGauth noted, door-to-door sales folk are most likely working for 3rd party marketing companies and not Verizon. There are many complaints about these types of folks making promises about service deals such as free activation that aren't backed by Verizon. I would suggest that you deal only with Verizon directly through their web site, phone sales or online chat.
Good Luck.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

I got a new iPhone yesterday. The sales people set it up to use. I want to have all the apps, pics, etc from my iPod to be on the new iPhone. How do I do this from my iCloud backup of the iPod??

I got a new iPhone yesterday. The sales people set it up to use. I want to have all the apps, pics, etc from my iPod to be on the new iPhone. How do I do this from my iCloud backup of the iPod??

http://support.apple.com/kb/HT1766?viewlocale=en_US&locale=en_US
Go to Settings>General>Reset and tap Erase All Content and Settings. This will erase your device. Then you will go through the setup screens again as you did when your device was new, and when given the option, select Restore from iCloud Backup.
This link gives another overview of backup and restore:
http://support.apple.com/kb/HT4859?viewlocale=en_US&locale=en_US
Be aware that photos should always be synced to a computer for archiving and that relying on a restore from an icloud backup may not return all (or any) of your photos. Once on the computer, you can sync the photos to the new device...
Syncing Photos:
From device to computer...
http://support.apple.com/kb/HT4083
From computer to device...
http://support.apple.com/kb/HT4236

Assign sales peoples to sales group

Hi All,
Where can we assign sales peoples to sales group?
Thanks in advance

Hi
Create Sales Personnel in HR
The sales employee (SD) can be administered as an employee in Human Resources (HR). In this case they are specially assigned (in HR) to a sales organization a sales group and a sales office.
Activities
Ensure that the following infotypes are replicated from the HR system to the SD system using master data distribution:
Actions (0000),
Organizational Assignment (0001),
Personal Data (0002),
Payroll Status (0003),
Addresses (0006),
Bank Details (0009),
Communication (0105),
Sales Data (0900).
Please contact your HR consultant and take help to assign sales group to your sales people while master data creation.

Adobe online presentation for sales people

Hello,
Do you know if Adobe has a product similar to Prezi?
We are looking for an on-line presentation tool for our sales people. The Adobe tool should enable us to upload company ppt. template and edit it. It must have features such as transitions, effects, multimedia, import/export flexibility and to play videos. We want to access it any time online / offline protected by a password (or to be sure that data are secured). The output should be innovative, eye catching and interesting for our customers. Please let me know if Adobe Presenter or any other Adobe tool is suitable / available.
Thank you for your thoughts in advance!

Presenter with Adobe Connect would be the closest option that I know of. But Prezi it is not. More work will be needed when creating a Presenter presentation. PPT would handle the transitions and effects. Presenter can have videos imported, not sure what you want with the export option. Connect would be able to provide online viewing at any time, and you could publish it to PDF with Presenter for offline viewing. Password protection would be available through Connect or you could secure the PDF. The 'eye catching' ability of Presenter would primarily rest on the strength of the PPT deck. Presenter can just dress it up with audio/video/Flash content and then make it available over the web.
You can get a 30 day trial of Presenter and Connect on their product pages. You might also want to look at Captivate, but it may be a bit much of a transition, since it doesn't work with PPT as seamlessly as Presenter.

Can't quite trust the sales people.

When I bought an Asus 2 in 1 laptop that the sales person really gave a rave review. Once I got it home, it took about 4 days and it started acting up. I took it back and the same sales person said that they had been having them returned for the same issue. But she gave it such great reviews. I know people want to sell products, and I really don't blame the sales person., she was probably doing what she's been told to do. I have noticed in the last few years that bestbuy has become less and less about honest customer service and more about getting product sold and out the door. Even when they know the product is subpar, or even a disaster waiting to happen. As to what the in store Geek Squad can actually do, is a mystery. The times I have taken computers in they can't seem to do anything, not even open the back of a computer. Most of the stuff they do I can do watching a video on youtube. I miss how the store used to be, when there seemed to be people who actually knew something in the store and would go out of their way to help you when you had a problem. Now it's, " I don't know." "We have to send it away for 2 weeks" forget that you just bought the darn thing and you need it for work. It's just not the store it used to be and I hope something else comes along. And it appears less than knowlagable people are controling these posts...da%n is not a swear word, it's original meaning was - I don't give a tinkers dam (dime) It is not ,and never really was a swear word. This silliness is enough to make me really wonder about Bestbuy even more.

Hello crity1,
Our sales associates are there to make purchasing the best product for your desires and needs as painless as possible given the numerous options you have. It is truly regrettable to hear that an associate may have recommended a product that we've seen a negative trend with. With that said, I am sure the associate did not intend for you to have the same experience as other customers. I am sorry for any frustration or deception you may have felt due to this experience.
While a new device having issues only a few days after purchase may be aggravating, it is convenient that it occurred during your Return & Exchange Promise. Were you able to make a return, or was your unit sent out for service? Sadly, I wasn't able to locate any purchase history or services using the information you registered with the forum to confirm the course of action taken.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

What are the benefits/limitations in using iPad for sales people?

I've been wanting to know if I could use the iPad to do my sales job instead of having to carry around a Windows laptop. I would obviously still have the laptop and prob would create Powerpoint presentations, Word and Excel docs, but the main use would be Powerpoint and web.
Anyone have any real experience they can share?
Thanks!!

I've used it to display my photographic skills. I've found that it's much less "intrusive" on the potential client.

Target For Sales People

Dear Experts,
If we has a value amount achievement target for each sales employee, where i start to make udf ? and what is the query?.
and how to make a report as comparasion between actual achievement and target by each sales employee?

The most suitable place for UDF would be under Master Data - Sales Employee.
It is easy to set up a static UDF for the fixed Quota. However, the FMS to update accumulated sales UDF might be risky.
Thanks,
Gordon

I need to file a complaint against local store and sales people. How?

I am a long time AT&T Customer. I had heard many good things about Verizon so I went to the local store and signed up as a new customer. I went in wanting a smartphone with 6 gb, unlimited text and minutes. The salesman told me he had a better option for me, I signed up on a 2 year contract with a Samsung 5 phone and he told me a separate device (hotspot) would serve me better. I repeatedly asked the cost and he told me $2.40 a month. I spent over 2+ hours in the store for this transaction.
When I got home and started going through what was sold to me I saw charges that I was not aware of. I had been told I would receive a form for a $50. rebate for the Samsung 5 which I wasn't given. I then received a bill for $251.00. I tried logging into my Verizon account and was told I was not the main account holder so I could not view my account. I was very frustrated at this point. I went back into the store to resolve all of these issues. Another 2 hours and I found out that my phone only had 1gb on it and the little box (hotspot) I had been sold had 5gb on it and I needed to carry it with me to be able to have access to data. I then found out that my account had been registered under the phone number for the hotspot - the salesman(the same one that sold me these items) worked on the store computer and said he fixed it, I then asked about the large bill that I received. He looked it up and told me that I had been charged for 6gb on my phone and 6 gb on the hotspot. I wanted to return the hotspot box and he told me I would be charged a $35.00 restocking fee. I am so frustrated with this salesman and this store. I went home and returned today to talk to the manager. She also told me the same thing.
I went into the Verizon store to sign up for new service, buy a new phone with 6 GB on it with unlimited text and minutes. That’s all. I do not want to carry a separate device around with me.
Now I have a device I have no use for, a bill for $251.00 4 days after I went into the store and I cannot access my account because I’m not the main person.

BrendanFella wrote:
rcschnoor, excuse my confusion...
What is the $2.40 a month charge and how is my contract of $50 cheaper? I certainly don't know what the $2.40/month charge is as I was not there when Linjin made the purchase and I made no mention that your contract was $50 cheaper.
This brings up an interesting question. If Linjin was signing a 2 year contract on a Samsung 5 that has a hotspot why would the salesperson sell Linjin a seperate device? That would certainly depend on how Linjin explained how the device would be needed/used. I can certainly see where a separate device would be beneficial depending on the circumstances. For example, running the hotspot shortens the life of your phone's battery before it needs a recharge. If this is going to be a problem, a separate device would be beneficial. The battery life of a Samsung Galaxy S5 is not the most stellar and THAT could have been a consideration. I don't know, I wasn't there. Additionally the hotspot would be useless if you were on a call and not within a 4G signal. While voice/data can be used simultaneously on the Samsung Galaxy S5, I believe that is only when receiving a 4G signal. Again, I wasn't there and did not hear the requirements of the OP or how it was explained the device would be used.
I do not see where Linjin states it was a pre-paid device I never stated that Linjin had a prepaid device. I simply stated with how YOU wanted to use a jetpack, YOU described it as being able to suspend and not pay for service whenever you didn't need service. THAT is the description of a PRE-PAID JETPACK. My post made NO reference to Linjin at all, I was simply commenting that the way YOU were wanting to use a jetpack that a pre-paid jetpack was what YOU should have gotten.
If you reread the original post it basically taljks about what the customer was told by a Verizon Rep., How they were treated and was what they were told correct. I agree with that. Unfortunately, I was commenting on YOUR situation, not on the OP.

Anyone else been scammed by Verizon Sales people?

I'm a new customer and I was told the edge program was the way to go. By paying the phones off per month, I wouldn't have to shell out any money up-front I suppose that's true. They also said my wife could upgrade her iphone 4 to an iphone 5s for 99 cents. They said my monthly bill would be $159 a month. They said I could get 2 verizon tablets for free with the current promotion.
As it turns out my wife's iphone 5s is going to cost me $549. My monthly bill is $270 ($159 plus the monthly cost of 3 new phones) And my free tablets are costing me $20 a month. I've been mislead and lied to. Over the course of 18 months, I'm going to be paying over $1200 more than I should have been. I know much of this falls on me for not reading the fine print, but the way that I was steered into the plan feels wrong. After looking through all my online and physical receipts, I still can't find the total cost of the phones anywhere. I had to call to get that information.
As soon as the 18 months is up, I'll go back to AT&T.

My family's plan had an extra activated phone for my grandmother. My grandmother has Alzheimer's and it began to affect her rapidly over the course of the past two years. She had no need for the line and when we went to go in to discontinue it (because it was up for renewal) the store employee said we could get it taken off if we updated another service. So we got a new tablet for renewal of the old tablet contract, and Bluetooth speaker.
After purchasing these things and going home, waiting a month and getting the bill, we noticed that the line was still on the bill and we had to pay for the line. We went to a local VZW store and after showing them the bill and asking about why they did not take the line off, the employees that helped us said that they have no memory or record of the line being removed. Our phone were not up for contract for another year, so just this week when they became renewed we finally got a line off of our service of having to pay for it for over a year.
We were forced to buy a speaker we didn't want, renew a tablet before its renewal date, AND pay for an entire line for over a year, because the in store customer service is un-trained.

I do not get the signal that is advertised or stated by your coverage maps, or sales people. I am getting sick and tired of the Verizon run-around. My next step is to submit a formal complaint to the FCC and my state Better Business Bureau. I will also

Verizon service is rapidly declining. In addition, the provided service is not as advertised. This is fraud by any standard.

They have what is called heat maps which give a reasonable indication of QOS quality of service. I am also beset by reception problems. well I have bad news for you any type of wireless service is predicated of "best effort" meaning they try best to deliver service to as many paid subscribers in service area. They figure their statistics based of how many service workers great ok and lastly outliers like me and you. You raise a case to state regulator or local that you feel your community has been targeted by bias in heat maps & why it should be fixed. It might work or might not. A better effort is to take your case to FCC. If you can prove there is favoritism in delivery of service to your community then they will deal with verizon but the FCC isn't going to pay much attention if your a crank and keep pestering them . My angle has been to keep plugging away at it explain business reasons of why they need to extend service but being respectful to Verizon. Keeping pressure on them maybe even helping them if local community is biased against adding cell tower or other Red tape . Give them benefit of doubt too they may be hampered by community or local state justification that just wont grant any service improvements.

Door to Door Sales

Please give me a phone number to call so the Verizon sales people will STOP coming to my door. I do not want Verizon and I have never called you asking you to send annoying people out here. I live in Irving Texas. Zip code 75060. They are no polite and they won't leave untilI slam the door intheir faces and evern then I hear them talking. I have asked repeatedlyto have my name taken off whatever list you have but they still come out and now the same guy came to my door within a 3 day period of time. Now that's creepy.

good afternoon car2421,
I apologize for the sales tactics but if you would like to send us a private message with the below post and your address, I would be happy to stop soliciting efforts for you
~Jess

Very disappointed in BestBuy.... Stopped at the door to have my receipt checked....

Yesterday evening, about 30 minutes before close I swung into BestBuy with my 10 year old daughter to get a new computer monitor.
Understandbly very few staff on the floor, and the ones that were, were helping other customers. Went to customer service and a very nice and really outstanding customer service girl helped me out. Pulled out the ladder, got me the monitor and even checked me out. Honestly every time I have shopped at your North Anchorage store it has always been a present experience. Really really nice sales people that might not always know the answer, but try there best to find it.
After paying for my purchase I had the monitor in one hand and my receipt in the other. The "security" guard (an employee in a yellow shirt that has a little station right at the doors), asked me for my receipt. Being caught off guard as this has never happened to me, I quickly hold it up and continue to walk.
Well he put his arm in front of me to stop me. Being very very close to touching me. Kind of like he was trying to grab my arm. So being kind of miffed, I hand him my receipt and ask him "why are you checking my receipt" he didn't answer. Thinking maybe he didn't hear me, I ask a little louder as the last thing I want is to cause a scene, again he doesn't answer. So when he is done I ask for his name, doesn't answer.... I set down what is not MY monitor and walk to my left to try to look at his name tag and he tries to turn around so I can't see it..... Finally I get his name Byron. Say thank you and tell him to have a nice day (which I just got a snide "you to").
This is 100% uncalled for. If this is a policy it is not posted anywhere for the consumer to see. By checking someone's receipt that is an instant accusation of theft. Cause why else would someone have their receipt checked? If you want to check receipts, that's fine. But you must do it to every single customer, so there is no feeling of discrimination. Like Costco or SAMs Club, they check everyone's. And when you walk into the store you have that expectation.
Considering the check out stands are about 10 feet away from the security person, and customer service where I made the purchase is about 15ft away. Instead of just standing at his booth, maybe he should open his eyes and look around to see who is paying etc.... Not randomly accuse folks of stealing.
I have been a Best Buy elite member for years. Until this year, as I have already made my large purchases from you. With that said Football season is right around the corner and I was planning on buying one of the 4K curved TV's, now I am very much thinking I will not buy it at your store.
I am really thinking about returning this monitor, and never making any purchase of meaning from BestBuy again. I can just buy everything from Amazon, or the Apple Store...
Again I am just dissapointed. And in a perfect world I would love to have a man to man conversation with this Byron. Knowing that will probably never happen, I do feel like this store manager should have a talk with him...

Hello Tusin,
My name is Scott (removed per forum guidelines) and tonight is the first night I've ever visited the BBY-Unboxed forums. I've been an employee of Best Buy & Geek Squad for 6 years today and only heard about the forums today and decided to check it out. I'm currently a Geek Squad Agent at the North Anchorage store and your post here is actually the first post I read here on my first visit to these forums.
I'm saddened to hear about your poor experience with our store and my first course of action was to forward your post and information to my General Manager so that he is 100% aware of what occured. I do want say that I am posting here on my own time and may not be able to offer much in the way of direct help and am unable to make any promises, but I definitely empathize with what happened to you and wanted you to know that almost all, if not all of us at the North Anchorage / Tikhatnu Commons Best Buy do care about our Customers and Clients and their experience with us.
I don't get to be out in the store much as I am one of the repair agents at this location so I'm usually working in the back out of sight, but when I do get out and about I almost always see my peers having fun, being the best and trying to provide a world class experience and I hope that you'll give you us the oppurtunity for us to continue providing the pleasant experiences you mentioned.
If you want any help doing some research on 4k's or want an opinion feel free to message me or post here! I'm absolutely loving my mouthful of a 55" Samsung 4k Curved UltraHD 3D TV. It upscales movie content incredibly well, and the 4k content that's out there is just phenomenal! Now one thing to keep in mind with a 4k purchase right now is that it's going to be similar to buying a blu-ray player when they very first came out. There's not a ton of content available right now, but what is there, is just fantastic looking.
Although I do work for the Geek Squad, all comments and opinions are my own.

Here is why the activations are delayed.....ATT nor APPL to blame.

i work for att. i got an iphone last night as well and mine activated instantly...but i live in oklahoma, fewer people, fewer activations, fewer problems. okay whenever a new cellular phone is activated it is programmed through a computer and then sent to a piece of hardware called a "switch." think of a switch as a turnstall at a fair or a revolving door at a hotel. only one actication can go through the switch at a time, any other activations behind it are waiting in line like people at a ticket counter. activations aren't the only things that have to go through the switch. anytime you call in to your cell provider and make an account change such as adding/removing a feature, changing a rate plan, activating a new sim, anything like that, it goes through a switch.
sometimes, there are natural switch delays. it doesn't happen daily because in a matter of odds, thousands of people won't be making account changes simultaniously everyday. however, sometimes this happens and it creates a delay in the switch. when this happens, we alert our customers of the delay and advise them to wait a few hours, power cycle and try again. switch delays aren't a daily occourence, but not rare. now, lets talk about the iphones and switch delays.
the iphone is undoubtedly THE biggest thing to ever happen to a cellular industry. last night, hundreds of thousands of people purchased iphones at the EXACT same time, rushed home and tried to activate their phones asap. what happened was a massive bombarding of activations to switches that generally don't handle anything near last night's load. since the phones were sold at 6:00, everyone got home at about 7:00 and most likely overloaded the switches to the point of near exhaustion! it would be like 30,000 or so people throwing basketballs at one hoop and hoping to make it in! theoretically, larger metropolitan areas would have more problems due to more switch activity. granted our switches in new york city are heavy duty, but there are no switches in existance designed to handle that kind of load because with the exception of this weekend, there would never be that much activity!
is it apples fault? no, i think that their activation through itunes is ingenious. it keeps people from having to call into att and it was FAR less painless than in-store account set up! is it att's fault? no. they can't be blamed for overloaded switches due to iphones WILD success. our switches are adequate, it's just that this weekend was a rare-bird exception that would have dang-near blown out any switch. it was like christmas day X 100! i think that i got mine activated so soon because we got from the store to my house in about 20 minutes and completed the activation before the swarm began to get into full swing. so those of you who are still waiting, just hang in there! just think of your activation as being in line for a rollercoaster. you are 3/4 closer to the front than you were last night! having had over 24 hours to mess with this phone, i can assure you that it is well worth the wait. it's the most marvelous piece of technology i've ever had the pleasure of using.
i'm sorry to all of those who aren't active yet, but hang in there! your hour will come. i bet those switches are like hot stove-tops right now begging for a chance to breathe. it's like pouring liquid thorugh a funnel, pouring faster will just cause an overflow, gravitiy has to take it's course! it's not att's fault, it's just the hundreds of thousands of activations fighting for the chance to make that first call! hang in there.
24 imac Mac OS X (10.4.10)

Hello Anitas, thank you for the thoughtful response, but several features of the launch were mishandled:
1.) There should have been some kind of lecture on crowd management at the ATT stores, people rushed to the front when the doors opened, I am sure this wasn't the case everywhere, but noe the less 15 minutes of well spent time could have avoided alot of frustration.
2.) Old ATT Customers, I have been an ATT customer since 2004 and apparently, I was never migrated over to Cingular, or from a "Blue Account" to an "Orange Account". Which had delayed things even further when I had to call 3 times to get this matter settled. Very peevish indeed, this should had been thought out a bit better than leaving people on the fringe and leaving people finding their own solutions.
Personally, I think the activation fee should be waived if you are over the Service License Agreement, which changed from 3 minutes, to 1 - 6 hours, to 24 - 48 Hours. Worst Yet, they changed my account and now I have no phone what so ever. Clearly an over-arching failure in the customer service experience.
Nonetheless, your insight is very much appreciated, for those people left in the dark.

Verizon Scam Sales

Had just about enough.
Some time back, notified Verizon to keep their neighborhood sales people away from my door.
What do I see this evening? Two Verizon FIOS hucksters.
Why don't I want them here?
About a year ago, they showed up here with a story that DSL was being dropped and we needed to get signed
up for FIOS. We thought it might be a good deal, and signed up.
Only come to find out when I called in to get some more info, the whole story was bull**bleep**.
DSL wasn't going anywhere. We didn't "need" FIOS. So I cancelled it, told them not to install anything.
That went real well. They cameout anyway and laid the fiber in my yard. When I told them to get lost
and take the **bleep** fiber with them, they left the coil hanging at the interface box.
And what do I hear tonight? DSL is going away and we need to get hooked up on FIOS.
Hey Verizon reps. If your reading this, guaranteed the FCC is getting an ear-full as well.

Hate to say it but eventually those door-to-door salesmen will be right. See:
http://www.dslreports.com/shownews/Verizon-Pushing-Troublesome-DSL-Users-Toward-FiOS-118689
Articles like the above have been appearing for the last few years on many renowned technical sites. Areas where the copper is old and beat up are going to see DSL services no longer offered. Areas where FiOS is installed are going to see the DSL network struggle to provide bandwidth at night as seen in many threads throughout the Internet once FiOS shows up, and anyone who calls in reporting chronic DSL trouble are most likely going to be pushed to FiOS. Can't blame Verizon for doing so since copper's getting real expensive to maintain (plus it likes to get stolen!), on top of biting billions of dollars of investment being rejected by many. Any area not getting FiOS with chronic DSL troubles will most likely see a worse off wireless product.
Bearer of bad news, but if they eventually do force you to Fiber, see if they'll let you have their super secret package that is priced exactly the same as DSL but delivers more speed. If they can give you that, get it, but don't let them remove the copper connection from the pole to your home. That's still mandated to be there. Been waiting for years to get rid of my DSL yet FiOS has not shown up yet.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Dishonest door-to-door ATT sales people

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