Does HP ever go "silent" on a topic?

It has always been our desire that this forum serve as a platform for HP employees to listen and respond to consumers, and it has not escaped our attention that users often question in posts or comments whether or not HP actually is reading, monitoring and tracking the information here in the forum. It is true that sometimes the voice of HP remains silent on certain topics and issues and we wanted to share with you all some information that might enlighten you to one reason that might be the case.
Occasionally, a topic or question will pop up here on the forum about a particular product that we are unable to respond to, or participate in any conversations. It is an unfortunate event, but it is against HP policy to comment further on any topic when legal action against HP has been implied or threatened. Once the topic of legal action is brought up in an overall comment, HP is no longer able to participate in that thread.
Another thing you should be aware of is that it is against HP policy to allow posts soliciting support for (or directing consumers to) a non-HP site for the purpose of gathering names or providing information about a legal situation. HP has no choice but to remove that post, or the portion of the post providing the legal information. If repeated attempts are made violating this, or other policies, HP reserves the right to remove your access.
We hope this information helps you further understand our own rules for responding to your issues which we have to follow and will help us all be able to continue the conversations which make this forum helpful.
Best Regards,
GarenT
HP Product Expert for the Officejet Pro X Series.
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So...Device Stage pages for printers is considered a confidential matter? (See here).

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Does Verizon ever provide a different model phone if the customer has basically had the same issues with 3 prior 'replacemet' (refurbished) phones?

I have owned a Samsung Galaxy Stellar for the about the past year and a half, which is only my second smartphone. I am not a whiz at all this but I'll try to be coherent. I had problems with the Stellar from the beginning: Very slow loading browser, problems with the cursor, etc. After about 6 months, the phone dropped, and no, I didn't throw it on the ground!
I have insurance and it was still under warranty, so it was replaced, by Assurian, I believe. The replacement phone had the same problems, plus a whole lot more. During calls, the wifi, and/or Bluetooth options would appear, or the phone would suddenly go on mute. In addition, when I tried to access my voicemail, what I heard was my own voice and outgoing message, not the one from Verizon asking for the password. These problems were intermittent, which made the Verizon employees dubious, but it's like the car that you take to the garage that suddenly works fine. Anyway, there were some other problems too, so I got a replacement phone again, which is the phone I currently have had for about 3 months. A few days ago it went from bad to worse. In fact it went Crazy!: Every call I make or receive is immediately dropped. Maybe after 5 or 6 tries, I can complete a call, but rarely. When I do, the mute and speaker options spontaneously activate, at the same time!! When I go into my voicemail, the messages are deleted in rapid fashion, one after the other, and I cannot get them back. Or, as I said earlier, the Wifi/Bluetooth screens appear, and it's difficult to punch in any numbers as I have to hit the back arrow many times. Strangely, the phone makes odd sounds: It buzzes or makes this odd chiming sound! If I didn't know better, I would think that I have finally lost my mind! I could go on but you have the gist. The phone is simply not workable. I phoned tech support, and she was very nice. After an hour on the phone, it worked ok, until the following day. She didn't do a factory reset, but she had me take the sim card and battery out. She did things on her end, which unfortunately I don't recall, but the phone worked ok until the following day, when it went crazy again.
I took it to the corporate Verizon store where I live, The guy said "It's a lousy phone, a cheap, bottom of the line phone." By the way, throughout this time, I had had about 6 hours with tech support, between this phone and the last one.
THIS IS MY QUESTION: I asked him if I could have a totally different phone, since this model is clearly defective. He said no, but they could send me another replacement. He told me to call trech support while I was there in the store and ask them, because they don't do repairs at the store. The tech on the phone told me the issue is with my Gmail account! That there is a virus on some phones and each time I get a replacement phone, because I have kept the same Gmail account, the virus keeps getting 'transferred', for lack of a better word, to the next phone. I was totally incredulous. Virus? She said, "Well, I use the term loosely, but it's just a weird glitch.When you get a replacement phone, bring it back and we'll save and upload all your data, and set you up with a new email account." I was confused and annoyed, as I had never heard of this, and felt I was getting the runaround. I asked her if they could give me a different phone (free of charge) and of course the answer was no. By the way, I should mention that the Stellar is no longer made. These are my options, according to the 3 different Verizon employees I spoke with: I am eliblele for the early upgrade which they call the Edge. From what I understand, it's the full retail price paid out over 2 years, with a partial payment made at time of purchase. One person told me that after 24 months, they would accept what I paid as payment in full? Sounds too generous. Option 2 is $50 of a new phone, and option 3 is to buy a new phone at a Verizon store that is having an android sale. So, I acquiesced to getting another replacement which I will keep until I buy a new totally different phone. My impression is that it's not like buying a bad toaster. They don't refund your money and let you get whatever you want for the same price! My question is this: Does Verizon ever just replace a phone that has had problems, with a totally different model? I have made as much of a stink as I can muster towards that end, but I am wondering if anyone out there has actually been able to pull that off?
Thank you for any feedback ,comments or stories!

amysue, We defintely want you to have a reliable and working phone. Our apologies that you have had issues with the current model, the Galaxy Stellar. After reviewing information about the overall function of the phone, it does not appear that Samsung has recalled the device or stated that all Stellar devices are defective, with that being said, the warranty would still only cover the same make and model. The only time a completely different phone is sent out is if the manufacturer deems the entire make and model overall faulty. It is common to have a few glitches and a master/factory reset, in addition to all other troubleshooting, will help resolve these issues. The Stellar is no longer made because there have been several Samsung galalxy devices launched, and this is common with any device manufacturer. Our recommendation is to take advantage of EDGE, if you are seeking a new device with low monthly payments. This gives you the chance to explore different device options without having a contract and you can EDGE up to a new device once meeting certain requirements. We hope to resolve your concerns here or by calling customer support.
sheritah_vzw
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@VZWSupport

HT3529 When using imessage on iphone5 does it ever use up any data from your carrier whether using wifi or carrier

When using message on the iphone 5 does it ever use up data from your carrier, whether you are using wifi or carrier

When using iMessage, they use data. If you are connected to wifi, it will use your wifi data, which will have no affect on your cellular account. If you are not connected to wifi, you will use cellular data, which is charged against your carrier account.

Does Siri ever work?

Siri never produced any usable result for me in iOS 6, but since upgrading to iOS 7 I can't even submit a request. Every attempt to use Siri gives me the annoying "apology" that she/he can't take any requests right now.
Does Siri ever actually work for anyone?

Hello Mela1987,
The following article provides tips that can help resolve most issues with Siri.
iOS: Troubleshooting Siri
http://support.apple.com/kb/TS4079
Cheers,
Allen

Here is a question does anyone ever want to just kill final cut sometimes

Here is a question does anyone ever want to just kill final cut sometimes for doing things that seriously just make no sense

I would, but then would be out 1200 dollars.

Does anyone ever get customer service from this company?

Does anyone ever get customer service from this company? I have been trying to find out how to rotate the view of a page in digital editions by 90 degrees so I can read my digital download. I am going in circles

gaylyn -- What kind of problem are you having? If you tell us, we can help you figure out where to ask your question. Is it about a password problem? If it is, tell us which password, OK? To your Mac, or to a program? Or is it something else?

Does Apple ever respond to these inquiries? There are many who lost their wi fi connection over the weekend.

Does Apple ever respond to these inquiries. As far as I can tell or read, many people lost their ability to connect to their wi fi over the weekend and nothing I
do fixes it. So what shall I do next?

This a user-to-user forum. From the terms of use of this forum:
"Apple involvement. Apple does not formally provide technical support on the Site. However, any information that is provided by Apple or Apple employees is offered on an “AS IS” basis without warranties of any kind."

Does Apple ever actually do anything to improve re: user complaints? Wits end with Macbook Pro 15" wifi dropping constantly.

I bought a 15" Macbook Pro nearing a year ago and I've regretted it since about after a week of owning it. It's on 5.1.7
The wifi is terrible. Drops out daily. When it does, it usually takes at least a good 5 minutes and moving it to another position for it to work again. Sometimes longer. Often it'll do it back to back all night. I wish I could leave it most of the time, but I bought it to use when I wish and to work on. I also have to be about 20 meters or closer to the router to even have a chance at a connection. This is not the case with the Windows laptop in the same house. I can no longer use a laptop at my desk because it is too far away (about 5 metres further than the area it sometimes works)!
Moved the router. Done all that nonsense. Still crap.
It also struggles when I have as little as both Illustator, Photoshop and Safari open. Literally going insane with it.
I am constantly looking up ways to fix it. This forum pops up on every search. What I don't understand is, SO many people have the same problem yet there seems to be no real solution. Does Apple ever answer? This forum seems to be pages and pages of the same problem with the same amount of 'help' from other members that in many cases either you have to be techy to understand what they are even talking about or they've tried it all and are left with the same problem anyway. Square 1.
- It should be noted that the inner workings of tech bores me to no end. I already know too much about it but I'm just not interested. If I was, I'd have went to uni and studied it. I just want something that I bought to function properly. Why hasn't there been a hardware update if this is a known hardware issue? etc etc etc

You have tried a different router or access point, correct?
You have updated the firmware on the router, correct?
You have tried different wireless security protocols on the router, correct?
You have taken it a Genius Bar, correct?
You have started from scratch and reinstalled a fresh system, correct?
What troubleshooting have you done besides move the router.
Does Apple ever answer?
No. These are user to user forums

Does Adobe ever look at these forums to try to solve problems which have been reported???

Does Adobe ever look at these forums to try to solve problems which have been reported? Doesn't seem like we are getting any answers, does it??

I think the best idea is to contact the book publishers, let them know that Adobe Digital Editions is not capable of delivering their book to you, and ask in what other, more reliable formats they can provide it.

Does Apple Ever Fix Anything Based On A Forum Post?

While I'm a great fan of forums, and sharing the knowledge and experience of the community, I've known some companies that monitor forums and actually help fix problems posted. Does Apple ever do this? Or are they just too busy makin money...

My observation is, I see a few technical employees post right after a new release when dozens of folks post about having the same problem.
Like most companies, they prioritize bug fixes so the ones affecting the most customers get fixed first.
But for the most parts, discussion moderators only watch the forums to make sure the TOS are followed.

When ever i touch for example appstore it touches safari. i press home button the my phone does what ever it wants, like goes to settings and presses random stuff please help. :(

when ever i touch for example appstore it touches safari. i press home button the my phone does what ever it wants, like goes to settings and presses random stuff please help. :(

Try restarting it. If this does not work, then hard restart it which is holding the power and home button until the product ***** off. If this does not help either, plug it into the computer and restore it. Make sure you back up the device before you restore it though! Here are instructions on how to restore and back up an apple device. http://support.apple.com/kb/ht1414

Outlook 14.3.8 not responding on MAC using Office 2011 and the pinwheel comes up OS X 10.8.5 ?? Ours seem to be doing it ever 5 minutes or so.

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Outlook 14.3.8 not responding on MAC using Office 2011 and the pinwheel comes up OS X 10.8.5 ?? Ours seem to be doing it ever 5 minutes or so.

Does pacman ever check _all_ dependencies?

Hi,
I've been thinking about this for some time, and tried to find the answer on the forum to no avail. So, the question is this: does pacman ever check the consistency of dependencies among all the installed packages?
The reason for my asking is mostly due to the existence of the --nodeps option when removing packages. I think the answer to my question is "no", since I just tested it by removing wget (needed by hwd and abcde on my system) with the --nodeps option, and then did a pacman -Syu. pacman did not see that a dependency was missing - not very surprisingly, since the packages depending on wget were up to date.
Now, is there any option that makes pacman do a full dependency check on the system? If there isn't, I would very much welcome one. Or, perhaps even better IMO, if pacman did that when doing a full system upgrade (-Su) - at least that it notified the user that some dependencies were missing (if any) and asked whether the user wanted to install them.
Since I haven't found an existing tool to this end, I wrote a python script for this some time ago; chkpkgs.py. Sorry if the code isn't up to python standards - I'm still learning
EDIT: Changed the subject to something smarter
EDIT 2: Posted an updated version of chkpkgs.py in the pastebin. Now it does not use the REQUIREDBY field, but creates this info from the DEPENDS info.
Last edited by Bebo (2007-07-04 07:57:40)

Bebo wrote:Just a remark on the script; it is one or two months old and I had to recall what I had done, to better answer shining's comment. The requiredby information is _only_ used to find the "solitary" packages, i.e. those that don't depend on any other package && are not required by any other package. The provided/unrequired and required/unprovided packages are found only by looking at what packages are installed on the system and the dependencies of each installed package. (Maybe it would be better to find the solitary packages by this info alone, too. I'll see if I get around to it, some time )
As you said your script computes the RequiredBy field again, but this information is already in the local db, example :
pacman -Qi filesystem | grep Required
Required By : fakeroot hal slocate
pacman uses this information for finding which packages are not required by any others, while your script does not.
So they find nearly the same result, except for 3 packages. But I believe it's my database which is broken, and that for these 3 packages, the RequiredBy field is wrong :
LANG=C pacman -Qi libnetworkmanager pkgconfig xulrunner | grep -E "Name|Required"
Name : libnetworkmanager
Required By : pidgin
Name : pkgconfig
Required By : sshfs
Name : xulrunner
Required By : kazehakase
LANG=C pacman -Qi pidgin sshfs kazehakase | grep -E "Name|Depends"
Name : pidgin
Depends On : startup-notification gtkspell libxss gstreamer0.10
Name : sshfs
Depends On : fuse glib2 openssh
Name : kazehakase
Depends On : osb-browser-svn osb-jscore-svn osb-nrcit-svn
eg libnetworkmanager is required by pidgin, but pidgin doesn't depend on anything related to libnetworkmanager, as far as I can tell. Same for two others.
Since your script doesn't use the RequiredBy field, but compute it, it shows these 3 packages : libnetworkmanager, pkgconfig and xulrunner.
Is this more clear (I'm not sure ) ?

FACTORY RESET YOUR PHONE - does it ever actually f...

Half the advice given here is to reset the phone.
A huge amount of time is then potentially spent reinstalling and reconfiguring the apps.
Indian "script monkey" call centres give that "advice" out all the time.
Does it ever fix anything?
Especially as restoring the old backup is likely to restore whatever the old problem was. For example if your drive c: space was low, because you had loads of emails under Sent, those will go right back in. And I bet orphaned files which got stuck in the 1000484b directory will get put back too.

Not all the problems get resolved thru' Factory reset but yes, certainly some do .. Thats why you may need a Soft reset or a Hard reset to overcome certain other issues..
..and it depends on what is Backed-up. Its advised that you only back-up the important data such as Contacts / Calendar entries before the reset and restore them after the reset..Messages (not e-mails) may be synced with Nokia Suite if large in nos. so that phone memory is left free..My personal experience shows that when a phone is NEW, you tend to install a lot of applications, may be for fun or curiosity or for showing off and do not really need them. After the excitement dies down, Reset the phone and install only those you really rally need. Won't be surprised if the no. of applications re-installed are less than 50% of initially installed ..

Does anyone ever get a human being when calling prepaid support at 888-294-6804?an stay on the line, but it just keeps repeating the menu options and eventually hangs up on me. That is really irrita

Does anyone ever get a human being when calling prepaid support at 888-294-6804? It tells me call volumes are higher then normal and I can stay on the line, but it just keeps repeating the menu options and eventually hangs up on me. That is really irritating!! I'd at least like the option to wait on hold. I guess I should have listened to the warnings about prepaid support before switching to prepaid last week.
The reason I'm calling support is I'd like to know when I will be getting the extra 500MB of data when signing up for auto pay. This is one of the reasons I switched to a 4G Allset plan. I signed up for auto pay promptly after setting up my online account when I switched from post paid to pre paid on Thursday July 17, 2014.

I'm sorry you are having trouble reaching a representative, mhaider60. When calling our Prepaid department you can reach a representative using the following number and prompts: 888-294-6804 when prompted, select 4, 6, and 4 to reach a representative.
AndreaS_VZW
Follow us on Twitter @VZWSupport

Does HP ever go "silent" on a topic?

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