Droid X issues + Verizon policies complaint. FED UP

So I've had my Droid X since I think July or August of 2010 and I've had a manual reset done on it 3 times at least and switched to a brand new Droid X and now after all that's been done I'm still having multiple issues. The main one being it randomly restarts all the time and, half the time, the top quarter of the screen is unresponsive. It's laggy, whenever the screen switches to landscape it freezes, the volume for the alarm doesn't even work, etc. I've lived with those same problems for the past few months and now I'm fed up with my Droid X.
I've talked to multiple Verizon reps and my options are to either make a claim to the insurance company (because I'm past my one year warranty) and pay $100 for a new one, which to me is illogical. Why would I pay 100 bucks for a phone I know does not work to my standards to only get the same device for a 3rd time. The other option is that they would allow me to get an early upgrade under the restriction that I cannot get the iPhone 4s or any 4g devices. Maybe I'm just not seeing it but how does Verizon largely benefit from that restriction. I know they signed a contract with Apple regarding the iPhone 4s but for other 4g devices that's their own policy. If I'm going to be stuck with a device for at least another 20 months under a contract I personally would want to get the best device out there at the moment. Why is Verizon restricting us from getting a 4g device? At the end of the day they sold a phone, why do they care if it's 4g or 3g or whatever the case may be? So basically I'm stuck with this piece of crap until my official upgrade is due.
I just think Verizon's implementing a bunch of new bull policies, they've become so picky. For example they got rid of their annual contracts, the 30 day return policy is now at 14 days, and now they won't even let me upgrade to a 4g/4s phone under valid reasons. In most cases, 4g devices are more expensive than 3g devices so I'd be paying more anyways, it's not like everything's the same. My phone is having problems and their solutions as to go about fixing it are few and on top of that, have restrictions.
Anybody feel me?

Yeah but shouldn't Verizon give their customers the benefit of the doubt? That is some crappy customer service compared to other wireless carriers.
The number of people who go through the trouble to play "musical chairs" with phones and go for an early upgrade should be relatively small compared to the number of customers that don't. I spent hours talking to a Verizon rep, if my phone didn't have any problems why would I waste my time trying to get an early upgrade? None of my family and friends have played musical chairs or gone for an early upgrade before and I'm the first one in my family who has ever gone for an early upgrade. + We've been customers for years. They have to make some exceptions to their policies based on customer history..
Laptops, cameras, etc. are a completely different case. We're not bound to a contract so we have the freedom to go buy another one without having to pay service for a camera or laptop or whatever the case may be, so that's not even relevant. You act as though I'm not going to pay for a new device and I want one just for the fact that it's "newer." Not the case, my phone is actually having problems and if they're making me pay for a new device I'd want the best out there at the moment if I'm stuck with it for at least another 20 months. If they're losing money either way why are they restricting us...

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Droid Charge Issues

I have only had my Droid Charge for 2 months and I absolutely hate it! It locks up all the time and I have to take the battery out. Then it switches to 3G where I live. Now, it won't charge. I charge it every night. Charged it last night, barely used it today and it's almost dead. It's been on the charger for 2 hours now and is still showing a dead battery. I have about had it with this phone. Of course Verizon is absolutely no help! They're the ones that talked me into this phone. I wanted the Iphone and they said this one was way better. It's a piece of crap!!!

I haven't had the opportunity to read through all of the Droid Charge Issue posts but it appears that we are ALL having similar problems to an extent....
I have had my charge since May and if memory serves me correctly, I had it replaced once within the initial month or so of having it
I have ALWAYS had an issue with 4G coverage..I've always been told that it's due to a lack of a connection in my area but friends in my home are able to get 4G service and I can in certain parts of the home. I was actually getting 1X service which is just RIDICULOUSLY unacceptable for what I paid for this phone.
Lately the 4G/3G service in my home has not been AS BAD but still is not great. I never had a signal at work and was told it was due to the structure of the building as the service was designed to work outdoors, really?? so I'm going to sit outside and make phonecalls and get the internet connection I need?! umm NO.
my Biggest complaint recently has been my phone freezing, the screen during off during a call in which i need to use the dialpad and cannot get the screen to come up and the CHARGE's inability to CHARGE!!!! When I use my wall charger (YES the SAMSUNG charger that came with the phone) or a cigarette lighter charger in my car the phone goes back and forth from charging to not charging. I have to move it a million different ways for it to charge and cannot guarantee that it will charge during the night. Due to the nature of my job and the situations that I am put into while at work, I need my phone to be RELIABLE and CHARGED at all times! I cannot deal with this charging issues. It was not happening as recent as two months ago. I noticed that my car charger worked fine and then one day would bring up the message asking if I want to access the media or mass storage instead of charging it. The mere sound of the beeping going from an uncharged to a charged state every second without any movement is making me what to end my contract.
Verizon needs to do something. I have not turned my phone in yet because I am NOT WILLING To pay all of the money that I do to be sent a REFURBISHED phone that was turned in for the same issues!
ANY SUGGESTIONS?
I was also talked out of buying the iPhone back in May (of course theres little profit on them for VZW!)

Droid rebooting and Verizon reps want to make it my issue!!!!!!!.......

I am having the same issues with my phone. I went into the Verizon store downtown DC last month and the customer service rep said that he also had a droid and it was rebooting on its own as well but that Verizon was supposed to be coming up with an update to solve the situation. He also told me that there was no point in getting a "NEW" refurbished phone because it would do the same thing since it was a problem with the droid's. I went in today and they told me that it was not a known problem and that I had solutions. The first was I could get the new refurbished phone and chance it happening again, I could set up a new line on an account that is not even mine, pay 9.99 for the new account and then pay the upgrade price, or I can pay full price for a different droid which runs about $500 and then they will give me a $50 credit......That does not seem like a fair solution. I work with children and need to have my phone available and working at all times in case we are outside and there is an emergency. Again the managers at the Verizon store in downtown DC said that it was not a known problem....How can it not be a known problem and there are so many people on here complaining about the same problem? This is not my problem or issue and should not be dropped in my lap. I should not have to pay more money for a phone that was already expensive to begin with.

See [http://support.mozilla.com/en-US/kb/How+to+set+the+home+page How to set the homepage]

Droid X issues...Not a happy customer :(

I am having a few issues and I just wanted some input on my problem. I originally purchased a Droid 2 Global and didn't love it as much as I thought so I returned to the store and did an exchange for the Droid X. I like the device for the screen size and the camera quality (which is stunning!). Keep in mind I have called technical support before going to the store for each new phone.
My first Droid X would randomly take black blank images when using the camera and I use the camera a lot since I have a 14 month old niece living with us and we like to capture lots of memories This one also had dust under the screen. I had the phone less than a week and when I took it back to the store they immediately swapped it for another brand new X.
The second one a few days later had the same intermittent camera issue and dead pixels on the screen. I took it back to the store again and they again replaced it with a new X.
This third X appears to have no screen issues but the camera issue persists. I called technical support who apologized about all the issues and asked if I would talk to a Verizon Technician who logs issues with phones into a database so they can work on fixes and see if there is a trend in the issues I am having. I agreed to do so. I got to a nice woman who took all my information and logged the issues. She said they have had a few customers call in with the same exact complaint but it wasn't frequent because she believes because it works some of the time they don't bother calling. She then asked if it would be okay with me if she conferenced a Motorola Technician into our call to also log the issue with them. I agreed. Motorola got on the phone and got the MEID numbers for all threee phones and my email address and he said they have quite a few complaints about the same issue and that they appreciate the feedback. The woman from Verizon then asked if Motorola had any input on when and if there would be a fix. He said they didn't know what was causing the issues so there was nothing as of now and we relieved him from the call. She then asked me if the issue was bothersome and I said yes it was but I really like the Android system and all that. She said if it bothered me I should take it back to the store again and have them move me to a different Droid device, such as Fascinate or back to my Droid 2 Global. I was already aware that you get one swap from a device to another device in 14 days and I had already done that. She then told me that because of the issues this swap was considered different and that she would note the account so that when I went to the store they would go ahead and do it without issues. She was very nice and recommended a few phones for me and I left for the store....
I got to the store and walked in and they asked me how they could help me. I said it was a long story but technical support troubleshooted the phone with me and the phone has had the same recurring issue as the others. She pulled the account up and saw the notes and said oh they want you to move to a different device. It so happens to store manager was sitting there playing a game on his Galaxy S Tablet and asked if I used the camera a lot and if so I would like the Incredible or the iPhone 4. I said I didn't want an iPhone. I wanted another Droid. He looked at the notes and the account after offering me whatever Droid I wanted since they were all 199.99 or less like I had paid and then said that I had already did an exchange and that he refused to do another swap. He then also said about the X having a mechanical shutter and sometimes they stick but to deal with it and to not bring the phone back until the camera "refused to take pictures alltogether".
I am so upset. I looked like a complete idiot and he made me feel so stupid. He talked to me like a little kid. They also accessed the account without any verification other than asking me what my cell phone number was. They never had me verify the last four of my social like they should have as well.
I then called customer service again and they immediately saw that the store should have honored what the representative noted with Motorola and that they should have did the exchange without an issue but they could only do refurbished devices. She tried to offer me a Droid Eris...It's retired and she wouldn't refund the 199.99 I paid for the phone regardless.
Any ideas on what to do? I am so upset
Justin

What I have learned that this type of issue usually comes from the stores location, I know it shouldnt make a diffrence but some employees in curtian areas seem to approuch customer service a bit wrong, did you try tp go to another store, I know its a pain and you shouldnt have to do this but this is just a trick that works for me? I hope under this situation that this was just a situation with bad management.
Now as for the issue you are having with camera is kind of strange one because I use my camera pretty heavy without any issues so far... Knock on Wood..
Good luck on getting everything straighten out...

Verizon Fios Complaint / Requesting an upgraded wireless router

Good evening,
I called customer service about 6 times Monday night, requesting to get a new updated wireless router because my new laptop I purchased wasn't working on the current one. Knowing that my gear is outdated, I figured it wouldn't be a hassle because I've been a customer for 3 years. (I have the wireless b,g; all of my new neighbors have the wireless b,g,n)(I live on a military instillation where we are only offered fios as internet, so I can see the neighbors wireless signals and see that they are all b,g,n signals)
As soon as I asked if I could get a new router, Fios support instantly started explaining how its backwards compatible and it's not the routers problem after "looking" at my settings and other devices connected. Ok, I know that its backwards compatible, but I would still like to upgrade my equipment. . .technology is evolving and I do not feel like I should have to keep the original dinosaur that I was issued 3 years ago just because it still works.
After talking to me about the backwards compatibility and walking me through tech support on how to fix the connectivity problem, the Fios support tech explained that the new wireless routers are in high demand and that they are only given to new customers/preferred customers and in select areas? REALLY?
Questions for you:
What makes you a preferred customer? Is 3 years not enough?
Select areas???? I'm in DC! It's the nation’s capital.
New customers only? So are you really requesting I drop your service because my 3 years of loyalty is not good enough?
All I ask for is a little upgrade to keep up with the times/new devices. I do did not expect to get the answers I did, and feel as if Verizon does not care about its current customers, but feels the need to pull in as many new customers as they can, bind them in a contract, and completely fail at giving the loyal customers the treatment they should get for sticking with Verizon though all of the crap.
Thank you for taking the time to view my complaints, I would have called or filed a complaint through other means but I cannot navigate through the website to find an easy way to do that, and when I called to get the upgrade it was no help to me at all. So if any Verizon Tech Support have answers for me or can help me get an upgrade thank you.
Respectfully submitted,
Loyal Verizon Customer

#1 If you don't have FIOS TV, get and use your own router.
I point to http://www.dslreports.com/faq/15991
#2 If you have FIOS TV, but not media share, I point you to
http://www.dslreports.com/faq/15992
#3 If you have FIOS TV and you have and want media share to work, I point you to
http://www.dslreports.com/faq/15993
This info is my two cents and I hope it helps.
If you have any questions, please ask.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

HTC Droid DNA issues after update to 4.2.2 (Software Version 3.06.605.4)

Since updating my HTC Droid DNA to 4.2.2 last month, I have several recurring issues:
The camera crashes (not every time, but often enough that it's VERY annoying) when taking HDR pictures (normal ones are OK)
After a reboot, the keyboard reverts to the Google default, instead of my choice of SwiftKey
On the plus side, battery life appears to be improved.
Is anyone else having these problems? Any suggestions on how to debug/get them resolved?
- R

The 4.2.2 OTA update for our phone is garbage. I broke my DNA took it back to best buy once i recived the new one i Stupidly downloaded the update.
>>Rooting discussion removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

HELP Droid 3 issues

Two Issues and a comment, hope someone can help. This is my 2nd droid 3 (less then a year old) first one lasted 3 days and it was only a refurbished one at that. Anyway, On 6/29 I got a text msg that state I must click on my verizon data widget to update my usage I dont have that widget, nor can I find it. Also, seems that my text messages are no longer being received. Can anyone offer any help. Thanks

1) Very odd, don't know about that one.
2) Try setting your facebook sync settings to sync all contacts (within the facebook app), give it some time to sync, then do the join process again. Those particular contacts may not have any similar info (email address, phone number, etc.) so it may not recognize they are the same person (especially if you have a slightly different name for them, like I have my mom listed as "mom", and her facebook profile has her full name). This should allow you to at least search for them. After they are joined, you should be able to put it back to sync only existing contacts so that your phonebook isn't full of facebook friends that you are never planning on calling.

Droid X issues

I have a droid X and after the Gingerbread updates the phone is acting terrible times the phone will go blank,the apps never load and contacts are messed up.Is there going to be an additional update to this gingerbread.Also when downloading an app it will show it loading two time and sometimes three.I called Verizon and like usual the answer always is a hard reset which is more trouble than its worth.Is there anyway to get this fixed.How can a top end phone thats suppose to up there with the Iphone has so many issues.

Harveyd: I know you said That Verizon told you a Factory reset Will help an you said its more than what it's worth. But Actually it will help because it gives Gingerbred a clean platform to be on an Verizon Teck services can help assisst you when doing this reset or you can follow these instruction here an do it youself.
I used this method here when i done my Reset before installing Gingerbred on my X.
But you have to do these steps exactly as it states here an then you should'nt have any of the issues you descibed. Give these steps a try an see if they work for ya. let us know the resolts. if they worked or not.
Follow these settings during restore to avoid issues being restored automatically.
1. Uncheck "Back up my data" under Settings/Privacy
2. Click Factory Data Reset/Reset Phone
3. After reset is complete only Active Phone >*228 option 1 but do not input Google Email information
4. Once phone is at homepage go back into Settings/Privacy and make sure the Automatic Restore option is unchecked, even if grayed out, activate "Back up my data" and quickly disable "Automatic Restore"
5. After being sure that the Automatic Restore option is off it will be safe to log into Google and you can continue installing preferred apps and custom settings.
This process will stop all applications and settings from restoring automatically and restoring original issues that usually resolve a number of issues.

Droid killed by verizon update?

Has anyone had their Droid quit working recently after a verizon update? My back button quit working and it has continued to get worse within the last week. No longer really functional phone

Re: BUG: Web Update KILLED by driver update in XPe There are two ways for the Creative software update to be installed. If you install the driver Cd on your system, then the webupdate gets installed on your system that way. If you install new drivers on your system, download from creative, it will be installed also. If you just unzip the files you got from the Creative download and just update the driver manually then the web update service does not get created.
If you have winrar or winace or 7 zip, download the newest Creative driver. then right click the Creative executable. Extract the contents to a temp folder you can easily access. then go to the main root of that folder and run setup.exe. Right before the installation finishes you should see the autoupdater hang and then finish installing. Then reboot and see if the folder has been recreated.

Droid x issues,PLEASE HELP!!

I AM HAVING ISSUES WITH MY AOL EMAIL! EVERYDAY I AM RECEIVING AUTHENTICATION ERRORS .NO EMAIL COMES IN AND NONE GOES OUT! I ALSO DO NOT GET ANYTHING AFTER LIKE 6 ! IS THERE A SETTTING I NEED TO CHANGE? I DID NOTICE IF I SHUT THE PHONE OFF AND TURN BACK ON THEY WILL FLOOD IN. I AM STARTING TO MISS MY BLACKBERRY!!!! ANYONE PLEASE HELP!

I have the same issues, I get authentication error when I trysend out an email. I also have aol. I actually have 4 aol accounts, 3 of them are fine but one of them has this issues.You can try to go to account, on outgoing server, uncheck both boxes for ssl and checking certificate see if that works. This is really annoying for me. How can they boast this phone to be used by businesses which relies on emails getting through. again I am hoping Verizon or Motorola can address this issue!!

Droid keys issue

Same exact thing started on my original droid ~3 days ago.
Home and Search buttons do nothing in virtually all apps, but are working mechanically.
Camera Button doesn't bring up the camera, but works to take pictures.
All options except Power Off disappeared from power button menu.
Screen unlock pattern gone and can't be re-initiated.
Phone doesn't ring but goes to voicemail.
There's clearly some bug in an update somewhere that I've been able to avoid until now. I have all app updates on manual, and am running Android 2.2.3 from Nov 2011. That only thing I can think of that may have triggered it was I activated a Live Wallpaper.
Would sure be nice to have this figured out so we don't have to do a factory reset every time somebody catches it.

Thanks to the moderators for creating this thread for me.
I guess my reply to the main thread on this topic was deleted because the thread goes back to 2010 and my reply bumped it. I can understand that.
I just thought it made sense to post it on the thread on this topic because then people that are trying to help can see the whole history of the issue and that it goes back to 2010 and numerous people are still getting exactly the same issues.
That way people understand it's a known issue that we're looking for help getting resolved and not that somebody left call forwarding on. hehe.
You can see the thread by searching for "Droid Home key not working, along with other things."
Any help is appreciated.

Unhappy with Droid X and Verizon

First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.
Ben 322971 supervisor for Verizon.
I just got my first bill ($235). No internet usage, no GPS, nothing activated.
$165 for monthly access
$69.20 for surcharges
I just bought this phone 31 days ago from this site for $200 and a 2 yr contract. I was to get the first month free (according to my email when I bought the phone). Then when I called, Verizon said that was a mistake. I got charged for a first time fee + seconds months fee.
This is a scam! Hidden charges to the fullest! Who pays $235 per month for one phone with no Wi-If or GPS ever turned on? All I did was text a few messages and call a few friends that I added to my friends and family. I didn't go over any text messages or minutes. It clearly states that on my bill. But $235 for my first time setup fee plus monthly fee, what a joke!
My plan is originally for $96 per month. I feel that I will get hit up by many more charges in the future that are not disclosed in my bill. So therefore I am canceling my contract. Oh yeah and because I am one day outside of my 30 day period, I have to pay an extra $300 for early cancellation. I said why not, with bills in the $235 range it's better to close now.
I have never been a Verizon customer, but I am never coming back. I have friends who have 3 phones within their plan all within unlimited everything and they only pay $150 per month. Different carrier of coarse, but $235, really Verizon?
Customer support is rude, unhelpful, and want to argue with you that all of the black ink on your bill is correct. What courtesy...

Droiddont wrote:
First where do I file a complaint? I just got off the phone with Customer Service "Supervisor" and he told me it was on this site.
Ben 322971 supervisor for Verizon.
I just got my first bill ($235). No internet usage, no GPS, nothing activated.
$165 for monthly access
$69.20 for surcharges
I just bought this phone 31 days ago from this site for $200 and a 2 yr contract. I was to get the first month free (according to my email when I bought the phone). Then when I called, Verizon said that was a mistake. I got charged for a first time fee + seconds months fee.
This is a scam! Hidden charges to the fullest! Who pays $235 per month for one phone with no Wi-If or GPS ever turned on? All I did was text a few messages and call a few friends that I added to my friends and family. I didn't go over any text messages or minutes. It clearly states that on my bill. But $235 for my first time setup fee plus monthly fee, what a joke!
My plan is originally for $96 per month. I feel that I will get hit up by many more charges in the future that are not disclosed in my bill. So therefore I am canceling my contract. Oh yeah and because I am one day outside of my 30 day period, I have to pay an extra $300 for early cancellation. I said why not, with bills in the $235 range it's better to close now.
I have never been a Verizon customer, but I am never coming back. I have friends who have 3 phones within their plan all within unlimited everything and they only pay $150 per month. Different carrier of coarse, but $235, really Verizon?
Customer support is rude, unhelpful, and want to argue with you that all of the black ink on your bill is correct. What courtesy...
I'll try to help a bit.
You bought the phone for 200.00 31 days ago, right? I assume you paid for the phone outright that day on a credit card?
You have a plan you say is $96.00 per month....does that include the Data plan of $30.00? I'll assume it does.
So, you get your bill and what most people don't understand is you pay for the month ahead, not the previous month.
$96.00 for the first 30 days is due when you get your bill
+$96.00 which is due for your NEXT month ahead
=$192.00 before taxes and fees and before any text plans or individual messages you sent.
Not too unreasonable that your first bill is $235.00...you havent paid for the service you used up to that point and you owe for the next months service.
I do want to add an important thing to my email...there's no scam and you likely havent been charged any hidden fees. People make complaints on this forum about their bill but are vague about the bill details. I always see..."surcharges' with some random dollar sign near it.
Also, you say you bought the phone 31 days ago but never activated it? Never used the internet or....WiFi??
How could you have bought the phone 31 days ago, never used it for more than a couple phone calls? And if all you did was make a couple phone calls it wouldnt affect how much you owe. Just activating the phone when you receive it activates the data plan and your package.
If you really feel you are owed a free month of service and have proof that there was a promotion you should have received then escalate that, but don't yell and scream at a customer service rep for your misunderstanding of the other part of your frustration. Verizon CS has been very helpful and courteous to me and my family. And, they answer the phone quickly and here in the USA which is a huge plus for me.

Droid 3 Issues

* Favorites widget on home screen - after setting up contacts for quick dials, some of the contacts, when selected for dialing, call another contact in my phohebook???
* Corporate email sync - why can you only sync 30 days of email? On my old Droid 2 (with FROYO), I could sync my entire email account contents.
* Also calendar appointment changes made on another device do not sync the changes on the Droid 3?
* Also when texting or emailing, after hitting the spacebar once, the cursor takes off spacing until you hit the backspace key?
Any assistance would be appreciated.

I have a similar issue. I got mine yesterday -- and my cell standby is consistently at 35-40% and my time without signal has never been over 10%. When I got it yesterday, I had to recharge it twice, and I don't think I used it more than an average user would. So anyway, I recharged it and took it off the charger at 9-ish this morning and I was down to 50% battery usage after 4 hours. The only thing I'd done was text a few times and play Angry Birds for 10 minutes tops. I somehow managed to make it last the rest of the day, but that was because I barely touched it and only texted a total of maybe 50 times.
I haven't tried the *228 option yet because I'm afriad I'll do something to mess up my phone further. But if someone could help both of us out, that would be awesome. I'd hate to take this phone back because I love everything about it except for the battery life. I mean, it's still under warranty and I have another what, 12 days to take it back to the store, but that's a huge hassel that I really wouldn't have liked to deal with in the first place.

Odd Calendar Issues - Verizon Z10 10.1.0.4651

Since doing the OTA update to 10.1.0.4651, I haven't been able to see my calendar entries from any calendar. I do still get alerts for the events in my calendar, but they don't show up when I go into the calendar or pull down the individual mailboxes. It's frustrating that I'm getting half capabilities out of it.
I've tried wiping the device and re-activating it, pulling it out of Blackberry Link and re-adding it, and resetting it every way I know how (the power button for several seconds, both volume buttons for many seconds, and the battery removal). Has anyone else seen this and been able to resolve it? I know others running the same OS on Verizon that aren't having the issue, so I find it especially strange.
I'm tempted to load a leak, but the last time I did, I lost the ability to tether, which I need for my job.

I don't know where you got the update and it make be causing your problems. I'm currently running 10.1.0.2039 and my Zed tells me that it's the most current. I'd check on your version. Have you gone to Links and checked versions there?

Droid X issues help?

ok so my droid x is not wanting to do anything with out the charger the lockscreen is frozen and the factory reset wont work when i try and do it.
The phone also take extra long to turn on and the charger had to be in it or it will fade out until you plug it up again because the power button wont light the screen up, it will turn it off but it wont turn it on

famouslyafflicted,
Help has arrived! We're sorry to hear that you are experiencing these issues with your device, but we'd love to take a closer look.
Does your device have ant physical/liquid damage? Is your device still covered under warranty?
EfrainM_VZW
Follow us on Twitter @VZWSupport

Droid X issues + Verizon policies complaint. FED UP

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